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Reviews of Novotel Lausanne Bussigny

4 out of 5
Novotel Lausanne Bussigny
35 Route de Condemine, Bussigny-pres-Lausanne, VD

Reviews

8.6

Excellent

Rating 10 - Excellent. 306 out of 733 reviews" "
Rating 8 - Good. 322 out of 733 reviews" "
Rating 6 - Okay. 71 out of 733 reviews" "
Rating 4 - Poor. 20 out of 733 reviews" "
Rating 2 - Terrible. 14 out of 733 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Xin

Stayed 1 night in Oct 2023
Response from J.Constantin on 6 Nov 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

glen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel staff very nice and helpful rooms are spotlessly clean beds are modern with foam mattress very comfortable restaurant is nice small menu choice but all the food was excellent. overall very happy to come back and stay again.
Stayed 5 nights in Oct 2023
Response from J.Constantin on 30 Oct 2023
Dear Glen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Kamal

Stayed 3 nights in Sep 2023
Response from J.Constantin on 25 Sept 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Good

Ran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from L reception on 13 Sept 2023
Dear Ranthanks for your feedbackKind regards

4/10 Poor

Mark

Travelled with family
Disliked: Staff & service, property conditions & facilities
Underwhelmed & Disappointed
We were disappointed with the service and experience we received at this hotel. Swimming pool was closed, this was the main reason we booked this place, and we received no advanced notice. Our son was very upset. We were told about a public pool on the lake, which is lovely btw. We were woken up both mornings by house keeping walking into the room early. They opened the door before I could even get out of bed! When I mentioned it on check out, the staff didn’t seem that shocked! The sink in our room was leaking. Again, when I mentioned to the front desk, he didn’t seem to be bothered, so I assume the next guest in the room will have to manage it with a towel as we did. We had dinner in the restaurant, which claimed to use local produce, but it looked and tasted more like freezer food. Overpriced average food. The gardens are nice but the view of the mountains is now blocked by a new build office block still in construction. Whilst the hotel building is fairly nice, I wouldn’t recommend it unless you have a specific reason to be there.
Stayed 2 nights in Jul 2023
Response from LL reception on 27 Jul 2023
Dear Mr. Mark,We are sincerely sorry that our service didn't meet your expectations.Please be sure that our team always try to provide the best service. We'll do the necessary to improve it and ensure it won't happen againKind regards

4/10 Poor

Ange

Liked: Cleanliness, room comfort
Hotel is overpriced for the facilities
Stayed 1 night in Jun 2023
Response from LL reception on 14 Jun 2023
Hello thanks for your comment,kind regards

4/10 Poor

Paras

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023
Response from LL reception on 14 Jun 2023
Good daythanks for your commentKind regards

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from LL reception on 7 Jun 2023
Thank you for your feedback

4/10 Poor

Ondrej

Stayed 5 nights in Aug 2022
Response from Best Regards on 25 Aug 2022
Dear Ondrej, Thank you very much for comment following your stay with us.

6/10 Okay

hoyce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accomodation downgraded
I was given a room to the top and another to the first floor. They knew I was coming with family. I requested for a change and i was downgraded to first floor and twin bed instead of king bed.
Stayed 1 night in Apr 2022
Response from J.Constantin on 19 Apr 2022
Good morning, Thank you for taking the time to tell us about your experience at the Novotel Lausanne Bussigny. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

DIMITRIOS

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from LL reception on 16 Sept 2021
Thanks a lot for your nice mark Kind regards

8/10 Good

anita joy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay for business purpose, just a shame kitchen closes early
Stayed 1 night in Aug 2021
Response from JC on 24 Aug 2021
Dear Anita, Thank you for taking the time to share your review, we are sorry that the service and experience did not meet your expectations, please accept our sincere apologies. We hope to welcome you again very soon!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
State of the hotel and rooms, the location and the staff
Stayed 1 night in Aug 2021
Response from J.Constantin on 16 Aug 2021
Good morning, Thank you very much for your great comments and rating.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely kids friendly hotel with a natural pool and an awesome green garden. We stayed 2 night and had a great time. The beach is only a 10min. drive away. Only thing, parking cud b free at least for hotel guestd staying more than 1 night, since its an on-site parking. All in all ery happy and would book again👌
Stayed 2 nights in Aug 2021
Response from J.Constantin on 8 Sept 2021
Thank you very much for your nice comment and rating. Looking forward to welcoming you again very soon.

8/10 Good

Chaimae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from Lucas on 10 Apr 2021
Dear Guest. Thanks a lot Kind regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Practical and clean business hotel. \(^-^)/ \(^-^)/
Stayed 1 night in Feb 2021
Response from J.Constantin on 25 Feb 2021
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Lausanne Bussigny. Thank you for sharing your experience. Sincerely,

8/10 Good

Pelopidas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2020
Response from J.Constantin on 30 Dec 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Phil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2020
Response from Lucas Front desk on 25 Aug 2020
Dear Phil, Thank you so much for your nice reward, that the best for us Kind regards

6/10 Okay

Verified traveller

Business traveller
Stayed 1 night in Feb 2020
Response from J.Constantin on 24 Feb 2020
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2019
Response from J.Constantin on 27 Dec 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Shannon

Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from J.Constantin on 14 Oct 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
Pleasant and quiet
Stayed 1 night in Aug 2019
Response from J.Constantin on 2 Sept 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel great service and great location. Top notch
Stayed 1 night in Aug 2019
Response from J.Constantin on 26 Aug 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

8/10 Good

Satish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. A drive to town. But not much in town anyway!
Stayed 1 night in Aug 2019
Response from J.Constantin on 23 Aug 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Henri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for short stay
Excellent stay, friendly staff, Good food
Stayed 1 night in Aug 2019
Response from J.Constantin on 21 Aug 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice!
Although we were initially concerned about it being well out of the city we were able to connect easily using the No.17 bus and the train from Rennen VD station. The hotel itself was excellent in every way. Breakfast was superb! Pool was a bit of a let down. There were plants growing around the edge of it.
Stayed 3 nights in Jul 2019
Response from J.Constantin on 17 Jul 2019
Dear John Thank you so much for your great feedback and note. Looking forward to welcoming you again very soon. Best Regards from the Novotel Bussigny Team

2/10 Terrible

RT

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Air conditioning in high rise hotel was broken. Only option was to open a large window which made it possible for small children to fall out. They called this “natural air conditioning” as if it was supposed to be like this. Very unsafe and not proper ventilation for a high rise. Parking was stated as “limited”. It is actually unavailable. We had to return our rental car because there was no place to park it. We are not picky travelers, but this is unacceptable.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Nice standard and all as expected No surprises
Stayed 1 night in Jul 2018
Response from J.Constantin on 2 Jan 2019
Thank you very much for your nice feedback and note. Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
We needed a hotel for 1 night that was easily accessible from the motorway. It was exactly that. The room was clean , rel
Stayed 1 night in Dec 2018
Response from J.Constantin on 26 Dec 2018
Dear guest, Thank you so much for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

4/10 Poor

Adil

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
The staffs are really rudes and tough, I couldn't find parking its was full all the time and I already paid for it .. Will never come back .. Also the bed was not comfortable and the toilet is dirty like no one clean it before I check in
Stayed 1 night in Oct 2018
Response from J.Constantin on 26 Oct 2018
Dear Adil, Thank you for taking the time to tell us about your experience at the Novotel Lausanne Bussigny. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The kids bed was an opened sofa and not real bed, which was very small The room itself was "lake view" but from 2nd floor the lake cant be seen...
Stayed 1 night in Sep 2018
Response from J.Constantin on 2 Oct 2018
Thank you very much for your note and comment following your stay with us. Regards,

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for travellers
My husband is elderly and disabled and we travel with a driver, and we book two rooms. Check-in occurs at a table and at certain times of day, there is a long line of people waiting to check in. Our disabled room was of adequate size and the bathroom was functional except lacking a shower chair or grab bar which would have helped my husband. Our driver had no complaints about his room and we all enjoyed the excellent food in the hotel restaurant. We stayed twice at this hotel as it was convenient to the toll road and comfortable enough for one night.
Stayed 1 night in Sep 2018
Response from J.Constantin on 24 Sept 2018
Dear Diana, We very much appreciate your comments regarding your stay at the Novotel Lausanne Bussigny. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from J.Constantin on 14 Sept 2018
thank you very much for your 5 stars. Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from J.Constantin on 12 Sept 2018
thank you very much for your note. Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nights stay traveling through Switzerland
Lovely hotel, kids loved the natural pool & options for breakfast was substantial
Stayed 1 night in Aug 2018
Response from Lucas on 25 Aug 2018
Thank you so much for your kind feedback Kind regards

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel, spoilt by staff giving wrong info.
Spoilt by the receptionist saying they weren’t taking any money off the deposit credit card and then they took nearly £150. One week later and still not refunded causing us massive problems with our holiday budget.
Stayed 1 night in Aug 2018
Response from Lucas on 16 Aug 2018
Dear. We sincerely apologize for the inconvenience, please be insured that we always try to give the best service we can. We'll speak with the receptionist to understand why he told you that. We hope that except this, your stay with us was pleasant. Kind regards

8/10 Good

Jeffrey, Auburn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice base for local travel
Nice place as a base to travel around the area.
Stayed 3 nights in Jul 2018
Response from J.Constantin on 6 Aug 2018
Dear Jeffrey, We very much appreciate your comments regarding your stay at the Novotel Lausanne Bussigny. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Daehyung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from J.Constantin on 2 Aug 2018
Thank you very much.

8/10 Good

Kris, Ottawa, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No check-in desk... good service and multilingual staff. Parking is 12 Francs - we thought it was free.
Stayed 1 night in Jul 2018
Response from J.Constantin on 6 Aug 2018
Dear Kris, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Karri, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Natural Pool
Best buffet breakfast ever! The natural pool was lovely
Stayed 3 nights in Jun 2018
Response from J.Constantin on 4 Jul 2018
Thank you very much for your nice comments. Regards,

2/10 Terrible

Nisha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good city but awful staff and management. When we arrived there was no lights in the hallway of entire hotel and staff said they cannot do anything and we have to live with it. We waited at the dinner table for atleast 30 mins before they came to attend us. Our hostess was working on accounting right infront of us and we called her twice for help but she said she is busy and will come after done. I have stayed in Novotel multiple times before this but after this experience bye-bye to Novotel. Not recommended!
Stayed 1 night in Jun 2018
Response from J.Constantin on 19 Jun 2018
Dear Nisha, Thank you for taking the time to tell us about your experience at the Novotel Lausanne Bussigny. I am sorry that the service did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We are looking forward to welcoming you again soon. Best Regards, J.Constantin

10/10 Excellent

Andrew, Evesham, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in the south Lausanne
Standard Novotel with exceptional staff. Located close to major road network - there's the clue... If one is not in a car, count on circa CHF 40 taxi fare from the central station each way.
Stayed 2 nights in Mar 2018

8/10 Good

Manfred

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality accommodation a short drive from Lake Gene
Despite not being in the most scenic of locations (the hotel is near a large industrial area) the place is very welcoming, clean and well staffed. Due to a flight delay we arrived after 11pm and were able to check in fine as well as eat at the restaurant which was due to close. The staff were friendly and needlessly apologetic for having to close soon after out meal. We had a family room which was adequate for our requirements, with a queen sized bed for the adults and a double pull out sofa bed for the 2 children. Unfortunately one of the kids had a bedtime accident and again the staff were courteous, bedding was changed and we were not charged for extra cleaning. The bathroom in the room is separate from the toilet which also made the stay more comfortable (for obvious reasons!) Everything was of a high standard and regularly cleaned / changed. We would unreservedly recommend this hotel for anyone visiting Lausanne,
Stayed 3 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

8/10 Good

gertie, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice lean and comfortable. Easy to find location
Stayed 1 night in Aug 2017

10/10 Excellent

Chintan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Nice location. Staff at reception not smiling. But it okay and fine. Hotel is good. Clean. Bright and enjoyable.
Stayed 3 nights in May 2017

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent quality for the price
We were pleasantly surprised by the quality given the price. Easy to find with Google maps - might have been difficult without. Easy to park - important as we came in four hired cars.

6/10 Okay

MR, Uk

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Didn't feel like a 4 star
Not to the 4 star expectation. Stayed there for 4 nights with my family . Stinking toilets, none of the usual toiletries you would expect in a 4 star, only soap and 2 plastic cups. Paper cups provided for tea / coffee !!!! Breakfast was continental but can't have the same thing every day.