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Reviews of Quaint Inn & Suites

2.5 out of 5
Quaint Inn & Suites
2704 Deep Creek Dr, McHenry, MD

Reviews

5.4
Rating 10 - Excellent. 65 out of 542 reviews" "
Rating 8 - Good. 83 out of 542 reviews" "
Rating 6 - Okay. 124 out of 542 reviews" "
Rating 4 - Poor. 124 out of 542 reviews" "
Rating 2 - Terrible. 146 out of 542 reviews" "

5.4/10

Cleanliness

6.8/10

Staff & service

4.6/10

Amenities

4.6/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Joseph, Finksburg

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This is a major construction site. Most of this property is gutted. There were no employees on the property as we check in and no breakfast as promised. There is heat, hot water, clean sheets and towels. There were three other guest vehicles in the lot.
Stayed 2 nights in Jan 2024
Response from Team Quaint Inn & Suites on 16 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the unpleasant stay you had with us and the inconvenience caused during your stay. We ensure that we will provide you with a much better stay experience the next time. Please allow us another opportunity to host you.Kind Regards

2/10 Terrible

jianhua

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible condition, will never go back
This is the worst hotel I have ever stayed. It feels like in a ghost town, there is no receptionist after 3pm on Friday. There are lots of unfinished rooms with walls teared down, you can see and smell the mold. The water leaks at multiple places. Calling to check in takes for ever. I will never go back to this hotel.
Stayed 1 night in Jan 2024
Response from Team Quaint Inn & Suites on 16 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the unpleasant stay you had with us and the inconvenience caused during your stay. We ensure that we will provide you with a much better stay experience the next time. Please allow us another opportunity to host you.Kind Regards

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Team Quaint Inn & Suites on 16 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the unpleasant stay you had with us and the inconvenience caused during your stay. We ensure that we will provide you with a much better stay experience the next time. Please allow us another opportunity to host you.

2/10 Terrible

Alvin

Stayed 1 night in Jan 2024
Response from Customer support on 16 Jan 2024
We appreciate your feedback and apologize for any inconvenience you experienced. Customer satisfaction is our priority, and we'd like to learn more about your concerns. Please reach out to our customer support team so we can address your issues and work towards a resolution. Thank you for bringing this to our attention.

6/10 Okay

Donna, Oxford

Travelled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Team Quaint Inn & Suites on 16 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We look forward to welcoming you again soon.Kind Regards

10/10 Excellent

Cameron

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Team Quaint Inn & Suites on 16 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We are glad to hear about your comfortable stay with us and that you liked the property.We look forward to welcoming you again soon.Kind Regards

4/10 Poor

Kaylah

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk lady Ms Cathy was nice. But the hotel shouldn’t be open. There was no staff! I saw Ms Cathy at check in and never again until checkout. The rooms are all empty full if mold with doors open. There’s plaster dry wall and dust all over the carpets everywhere. Dripping ceilings and buckets. No ice machines. Room was filthy. Tub and bathroom floor left grimy and found paraphernalia left in room. It had a gym that was functional. No pool tho. The parking lot had big giant potholes. But plenty of spaces cuz you’ll be the only person there. Lastly they still have the king suite listed and let me book it but they demolished it. Hopefully they get this property right because it’s great location. I wouldn’t recommend until they reconstruct it and hire some staff.
Response from Team Quaint Inn & Suites on 16 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the unpleasant stay you had with us and the inconvenience caused during your stay. we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrencesWe ensure that we will provide you with a much better stay experience the next time. Please allow us another opportunity to host you.Kind Regards

4/10 Poor

Cheryl

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Remote check in is not so bad, but difficult to reach help over the phone. Apparently no staff on site. No hot water!!! Hotel in need of updating.
Stayed 1 night in Dec 2023
Response from Team Quaint Inn & Suites on 16 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the unpleasant stay you had with us and the inconvenience caused during your stay. we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrencesWe ensure that we will provide you with a much better stay experience the next time. Please allow us another opportunity to host you.Kind Regards

6/10 Okay

Mandy

Travelled with family, Travelled with pets
Liked: Staff & service
This is our third stay at the Quaint Inn. We enjoy the location and how easy check-in is.
Stayed 1 night in Dec 2023
Response from Team Quaint Inn & Suites on 16 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We are glad to hear about your comfortable stay with us and that you liked the property.We look forward to welcoming you again soon.Kind Regards

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty & Smelly
Everything just looked and felt dirty to the touch. Rooms has a musky smell. Never. Again. I would sooner pay double for a cleaner room than I would ever spend another penny here.
Stayed 1 night in Oct 2023
Response from Team Quaint Inn & Suites on 27 Nov 2023
Thank you for your feedback, we apologize for the unpleasantness of your stay. We are currently under renovation, we hope to see you again at the new and improved Quaint Inn

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
thought it was a bit pricey for the time of year. good location, not much traffic noise and since it was off season, not very many staying in the hotel. it could definitely use some upgrades, buckets in places to catch water leaks and it took FOREVER to get hot water running in the room, but the room was clean and comfortable.
Stayed 1 night in Oct 2023
Response from Alex on 30 Oct 2023
Dear Lisa,Thank you for staying with us and for sharing your comments. It is feedback like yours that helps us improve our hotel each day.We hope to have the pleasure of welcoming you back soon!Warm Regards,Reservation team.

8/10 Good

Amy

Travelled with family
Quiet place , nice area
Stayed 1 night in Oct 2023
Response from Sarah on 30 Oct 2023
Dear Amy,Thank you for staying with us and for sharing your kind comments.We can't wait to welcome you back soon!Warm Regards,Reservation Team

10/10 Excellent

Shirley

Travelled with partner
Every thing was great except for the parking lot.
Stayed 3 nights in Oct 2023
Response from Alex on 28 Oct 2023
Dear Shirley,Thank you for staying with us and for sharing your comments. It is feedback like yours that helps us improve our hotel each day.We hope to have the pleasure of welcoming you back soon!Warm Regards,Reservation team.

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As stated in the email I received there would be staff for check in until midnight on a Friday. When I arrived at 9:30 there was no one and it said to call the number where I talked to someone I could barely hear. They also asked for my card information which I had already paid for the room. Once done on the phone, they called again asking for the card information again. Absolutely ridiculous!!
Stayed 1 night in Oct 2023
Response from Alex on 28 Oct 2023
Dear Christopher, Thank you for staying with us and taking the time to share your comments regarding your stay. We apologize that your stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours that allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences.We hope to have the opportunity to welcome you back to re-experience in the near future.Warm Regards,Reservation Team.

6/10 Okay

Matthew

Business traveller
Liked: Cleanliness, property conditions & facilities
This is a great place if you need a one night stay for work or travel or anything. Wifi doesn't support Nintendo switch which isn't great, we understand the staffing shortages and they are doing the best they can. Breakfast is just pastries, coffee, and juice. No hot breakfast which is a bit of a bummer.
Stayed 1 night in Oct 2023
Response from Alex on 28 Oct 2023
Dear Matthew, Thank you for staying with us and for sharing your comments. It is feedback like yours that helps us improve our hotel each day.We hope to have the pleasure of welcoming you back soon!Warm Regards,Reservation team.

4/10 Poor

Kurt

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our comforter had mold or something on it when we pulled the bedding down. Less the half a roll of toilet paper and the jets on the tub were covered in black mold. Very disappointing especially in the location.
Stayed 1 night in Oct 2023
Response from Front Desk on 19 Oct 2023
Thank you for your feedback. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences. We hope to have the opportunity of welcoming you back to re-experience in the near future.

6/10 Okay

Dawn

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Front Desk on 19 Oct 2023
Thank you for your feedback.

4/10 Poor

JOHN

No heat or air. No hot water. Bathroom light was broken. No maintenance personnel to assist with problems.
Stayed 1 night in Oct 2023
Response from Front Desk on 19 Oct 2023
Thank you for your feedback. We apologize for this inconvenience during your stay and will be looking into these issues.

6/10 Okay

karolyn

Liked: Staff & service, room comfort
Okp
Back in the days this hotel would’ve been gorgeous. It just needs renovated.
Stayed 1 night in Oct 2023
Response from Front Desk on 19 Oct 2023
Thank you for your feedback.

6/10 Okay

Michael

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Beautiful area, great location. The entire 1st floor including our room reeked of marijuana. Other than that, they did really well to accomodate with their limited staffing.
Stayed 1 night in Oct 2023
Response from Front Desk on 13 Oct 2023
We do apologize. This is a non smoking floor and no one should have been smoking anything. We will have to keep on eye on this issue since the legalization of cannabis in MD. I have noticed the smell as well since July. Once again we do apologize.

10/10 Excellent

jennifer

Stayed 1 night in Oct 2023
Response from Alex on 28 Oct 2023
Dear Jennifer,Thank you for staying with us and for sharing your review with us.We can't wait to welcome you back soon!Warm Regards,Reservation Team

4/10 Poor

LeVonna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Team Quaint Inn & Suites on 2 Oct 2023
Thank you for your Feedback.

4/10 Poor

Mary

Travelled with pets
Nothing will not be back
Stayed 2 nights in Sep 2023
Response from Roger on 29 Sept 2023
Dear Guest,Thank you for staying with us and taking the time to share your comments regarding your stay. We apologize that your stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences.We hope to have the opportunity of welcoming you back to re-experience in the near future.Warm Regards,Reservation team

8/10 Good

Susan

Travelled with partner, Travelled with group
Room is large and clean but could use some updating
Stayed 1 night in Sep 2023
Response from Roger on 29 Sept 2023
Dear Guest,Thank you for staying with us and for sharing your comments. It is feedback like yours that helps us improve our hotel each day.We hope to have the pleasure of welcoming you back soon!Warm Regards,Reservation team.

6/10 Okay

Deanne

Travelled with partner
Disliked: Property conditions & facilities
The property could definitely use a renovation, appears a lot has been let go. But the place is spacious. Our room was ridiculously big. Our room was clean, stocked with plenty of towels. There is no elevator which was fine with us but thought it was worth mentioning for others. Staff was all very nice, but scarce. And I would not plan on breakfast even though it states it’s included. You get what you pay for and this place is very inexpensive. Do not expect a 5 star hotel for $150/night in a resort area.
Stayed 1 night in Sep 2023
Response from Team Quaint Inn & Suites on 19 Sept 2023
Thank you for your feedback, we apologize for the unpleasantness of your stay. We are currently under renovation, we hope to see you again at the new and improved Quaint Inn

8/10 Good

Ruth

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Meh
There were buckets all over the place due to the roof leaking. I got a room on the 4th floor and there is no elevator. Not a big deal, but my knees aren't what they used to be. The lady at the reception desk was terrific. Very helpful and pleasant. We had a great conversation and laughed together. I'm not sure if I'd stay there again, but it served my purpose for that night.
Stayed 1 night in Sep 2023
Response from Team Quaint Inn & Suites on 19 Sept 2023
Thank you for your feedback, we apologize for the unpleasantness of your stay. We are currently under renovation, we hope to see you again at the new and improved Quaint Inn

4/10 Poor

Richard

Travelled with group
Disliked: Property conditions & facilities
Funky, but fine if the roof doesn’t collapse
The hotel was inexpensive, but in very poor condition. The roof leak like a sieve and bucket, waste pails, etc. were throughout the lobby catching the rain that poured through the roof. The room was clean and comfortable. All the room numbers were in a different’font’, from mailbox-like stick on numbers to etc. it was funky, but sufficient for a two night stay when most of my time was spent elsewhere visiting
Stayed 2 nights in Sep 2023
Response from Team Quaint Inn & Suites on 12 Sept 2023
Dear Guest Thank you for your Feedback, We look forward to host you again.

6/10 Okay

Henry

Travelled with partner
Liked: Cleanliness, staff & service
Good location, lower level felt a little dungy.
Stayed 3 nights in Sep 2023
Response from Team Quaint Inn & Suites on 12 Sept 2023
Dear Guest, Thank you for your feedabck.

8/10 Good

Glenn

Stayed 1 night in Sep 2023
Response from Team Quaint Inn & Suites on 2 Oct 2023
Thank you for your Feedback.

10/10 Excellent

Delonte

Stayed 1 night in Sep 2023
Response from Team Quaint Inn & Suites on 2 Oct 2023
Thank you for your Feedback.

2/10 Terrible

christina

Stayed 1 night in Sep 2023
Response from Front Desk on 10 Sept 2023
Thank you for taking the time to complete the review. We apologize for not being what you were expecting. We hope that you will give our hotel another chance to prove our quality and excellent customer service skills once we complete renovation. Have a wonderful day.

10/10 Excellent

Margaret

Travelled with group
Liked: Amenities
I think it’s a nice cozy place. It takes a while to get hot water but it’s a sweet clean place
Stayed 1 night in Sep 2023
Response from Cathy on 10 Sept 2023
Thank you for taking the time to complete the review. We appreciate your kind words. We hope that you enjoyed your stay and hope to see you again once our renovation is complete. Have a great day.

10/10 Excellent

CLOTILDE

Liked: Cleanliness, staff & service
Friendly staff, clean, roomy rooms, good location.
Stayed 1 night in Sep 2023
Response from Cathy on 10 Sept 2023
Thank you for taking the time to complete a review. We hope you had a great stay and hope to see you again. Have a great day.

4/10 Poor

Madison

Stayed 1 night in Aug 2023
Response from Team Quaint Inn & Suites on 19 Sept 2023
Thank you for your feedback, we apologize for the unpleasantness of your stay. We are currently under renovation, we hope to see you again at the new and improved Quaint Inn

2/10 Terrible

Holly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel was the worst I have stayed in. It was dirty, empty, had roof leaks with buckets to hold water in the lobby no soap was in my room and the shower was cold
Stayed 1 night in Aug 2023
Response from Team Quaint Inn & Suites on 28 Aug 2023
Dear Guest, Thank you for your feedback. We are sorry for your bad experience with us. Please note that we are due for the renovation soon and most probably it should start soon. Once the renovation is done we shall be happy to have you stay with us again. Regards.

4/10 Poor

Michelle

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Team Quaint Inn & Suites on 28 Aug 2023
Thank you for your feedback.

2/10 Terrible

Hannah

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Team Quaint Inn & Suites on 28 Aug 2023
Thank you for your feedback.

2/10 Terrible

SYED, OWINGS MILLS

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived no one was at the reception we waited for 20 minutes when I saw a phone to call for check in I called the number and some guy checked me in and told me to open a lock key box to get my keys never seen this before no elevator in hotel got room on third floor took me 10 minutes to find my room dirty room entire hotel smells bad need to shut it down it does look like a abandoned property I would like to get my money refunded for this terrible experience
Stayed 1 night in Aug 2023
Response from Front Desk on 20 Aug 2023
We apologize for you not having the stay you wanted. After hours we have adapted to having a remote check in process. The phone number for the remote check in was posted on a sign directly in front of the front desk in which we thought would be very noticeable. The Expedia website does state that we do not have an elevator and there are signs on the walls and beside the doorways telling you what rooms are in each area of the hotel. If your room was not cleaned to your liking you should have went to the front desk or called the reservations line again and asked for another room. We have you checking in at approximately 2 pm, which our staff was on site until 11 p.m. the evening in question. We could have placed you in another room. We have no record of you speaking with anyone at reservations or the front desk. This should be the first thing once you were not satisfied with your room. Once again we do apologize.

8/10 Good

Donald

Stayed 1 night in Aug 2023
Response from Cathy on 10 Sept 2023
Thank you for taking the time to complete the review. We hope you had a great stay. Have a wonderful day.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice spacious room
Stayed 1 night in Aug 2023
Response from Cathy on 15 Aug 2023
Thank you for taking the time to complete the review. Our rooms are very spacious. We hope that you enjoyed your stay.

2/10 Terrible

Amy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smells
It was awful! I booked a night for my son and his girlfriend. They ended up leaving due to the smell and was getting sick. They did let the front office know, and they gave them a air freshener.. Witch did not help! Sad that they had to spend their vacation dealing with this and finding a new place to stay. So they went somewhere else to stay. So sad that a place like this can be that bad. Thankfully Hotels.com refunded my money to my account.
Stayed 1 night in Aug 2023
Response from Front Desk on 8 Aug 2023
Thank you for your feedback. We apologize for the unpleasantness of their stay. Please note that we would soon be going under renovation to upgrade the rooms and features.

2/10 Terrible

Al

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel experience I have ever had in my life. Really shocked that this was on Travelocity.
Stayed 2 nights in Aug 2023
Response from Front Desk on 8 Aug 2023
Thank you for your feedback, we apologize for the unpleasantness of your stay. We are currently under renovation, we hope to see you again at the new and improved Quaint Inn

2/10 Terrible

Cody

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Front Desk on 8 Aug 2023
Thank you for your feedback.

2/10 Terrible

Aaron

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
TV didn’t work. No phone. Outlet covers missing. Exposed wires from a smoke alarm that had been pulled. Roof leaks in the lobby. Every surface was dirty, including linens.
Stayed 1 night in Jul 2023
Response from Team Quaint Inn & Suites on 19 Jul 2023
Thank you for your feedback. We apologize for not meeting your expectations. Our hotel is scheduled for renovation in the very near future. I would hope that once renovation is complete you will give our property another try to have a comfortable stay. Have a great day.

10/10 Excellent

Menina

Liked: Cleanliness
Place is run down but very quiet. Loved my roo . Spacious, quiet private.
Stayed 1 night in Jul 2023
Response from Team Quaint Inn & Suites on 19 Jul 2023
Thank you for your feedback. Yes, we would soon be going under renovation.

6/10 Okay

William

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel needs a lot of cosmetic upgrades. The door to the room appeared it was kicked in as door frame was broken out. Bathroom door didn't shut. Updated granite countertops in bathroom. Rooms smelt musty/moldy. Office staff was nice. Did offer free breakfast. The pro is the price at $108 for a king bed.
Stayed 1 night in Jul 2023
Response from Team Quaint Inn & Suites on 19 Jul 2023
Thank you for your feedback. Please note that we would soon be going under renovation to upgrade the rooms and features.

4/10 Poor

Marsha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Team Quaint Inn & Suites on 19 Jul 2023
Thank you for your feedback.

6/10 Okay

Brian

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Your property at McHenry, Maryland is a very unique situation. Let me start by saying I worked in Hotels for 15 years in a variety of Management roles. I did receive your communications stating that due to staffing challenges you were only staffed from 7 am to 330 pm. When I arrived to check in to my two rooms, the sign read that "Cleaning Rooms, I am not here." I do not fault the associate in any way. You have to set your people up for success and I am sure that there is some financial or margin justifcation. Your facility was very clean. I was disappointed that the pool was not open. Your lockbox check in system worked but I do not believe that it is the safest system. And, frankly, when I was unable to get both rooms, I had to drive back to get everything. Major inconvenience. Your people in support were responsive. I have to think with some minor investment this could become a much more viable property.
Stayed 1 night in Jul 2023
Response from Cathy on 15 Jul 2023
Thank you for your feedback. We appreciate your understanding. Our hotel is scheduled for renovation in the very near future.

2/10 Terrible

Rick

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The Quaint Inn is without a doubt the worse hotel I have ever been in. I would not have expected “Expedia” to promote such a hotel. We paid and did not stay! There was no way my wife felt safe in the hotel. There was no air conditioning in the lobby, there was only 3 or 4 cars in the parking lot, the room that we were given the foot of the bed was at least 6 to 8 inches higher than the head of the bed and the room across the hall looked like somebody had beaten the door down and broken in. So we lost $156 but at least we did not worry about our safety. Not sure if I will ever use “Expedia” again and I for sure will let everybody I know to be aware.
Stayed 1 night in Jul 2023
Response from Front Desk on 15 Jul 2023
Thank you for your feedback.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Front Desk on 15 Jul 2023
Thank you for your feedback.