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Reviews of Days Inn by Wyndham Ashland

2 out of 5
Days Inn by Wyndham Ashland
12700 Route 180, I-64 and Route 180 Exit 185, Ashland, KY

Reviews

7.2

Good

Rating 10 - Excellent. 143 out of 577 reviews" "
Rating 8 - Good. 221 out of 577 reviews" "
Rating 6 - Okay. 98 out of 577 reviews" "
Rating 4 - Poor. 67 out of 577 reviews" "
Rating 2 - Terrible. 48 out of 577 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kyli

Liked: Cleanliness, staff & service, property conditions & facilities
The people were very nice
Stayed 5 nights in Apr 2024

2/10 Terrible

Walla

Stayed 2 nights in Jan 2024
Response from Amy on 9 Jan 2024
We are sorry to know that you had a bad experience with your stay. We are always working towards making anything we ccan better for our guests . Please accept our apologies and allow us to continue to serve any of your future needs

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had problems with staying on Wi-Fi and hooking it up the whole six days I was there
Stayed 1 night in Dec 2023
Response from Amy on 2 Jan 2024
Thank you for your feedback on your recent stay . We are sorry to hear that you had a bad experience with the wifi while u was here. We look forward to serving your future needs

10/10 Excellent

James

Stayed 1 night in Dec 2023
Response from Amy on 2 Jan 2024
Thank you for staying with us, we look forward to serving your future needs

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Amy on 2 Jan 2024
Thank you for choosing Days Inn for your lodging needs. We look forward to serving you in the future

10/10 Excellent

Missy

Travelled with family
Liked: Amenities
Tommy was the very best. He was the front desk clerk whom packed my 2 year old backpack n food into my room for me because my little one was asleep and my hands were full. Absolutely treat a stranger like family!!!All the way around best hospitality EVER!!!!
Stayed 1 night in Dec 2023
Response from Linda P on 18 Dec 2023
Dear Missy,Thank you for sharing your experience on your recent stay. It pleases me to know that you received the best hospitality EVER! Thank you again and thank you for the recoginition of Tommy. We look forward to accommodating your next stay while in the Ashland area. Happy Holidays from all of us at Days InnSincerely,Linda PierceGeneral Manager

6/10 Okay

Lucy, Kansas City

Disliked: Property conditions & facilities
The hallway floors were really dirty, at breakfast they quickly ran out of things and didn’t replace them. The one piece of fruit left, an apple, was old and I had to throw it away. I asked for a handicapped room and was denied though there weren’t many people in rooms. The beds were too high, I had a difficult time getting in them, I’m 5’3”.
Stayed 2 nights in Nov 2023
Response from Amy on 29 Nov 2023
Thank you for your feed back on your recent stay. We are saddened to hear about the poor experience you had during your stay. Please rest assured these issues have been addressed and taken care of accordingly. Again please accept our apologies and allow us to serve your future needs

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unacceptable Conditions
Upon arrival, room was covered in stink bugs. The front desk said they were fully booked and could not move us to another room. We were forced to book elsewhere and leave. Upon request for refund, they told us NO REFUNDS, but we could come back and get a different room. They had already told us the opposite. It was too late, we had already spent additional $$$ at another hotel. Unacceptable. Hotels.com was NO HELP either!
Stayed 1 night in Oct 2023
Response from linda on 20 Oct 2023
Thank you for your feedback on your recent stay with us . We are sorry to hear about the issues you experienced during your time here with us. Please rest assured the issues have been addressed and taken care of . Please accept our apologies and let us continue to accomomodate your future stays

4/10 Poor

James

Travelled with family
Disliked: Property conditions & facilities
First room assigned was smelly. Second room shower faucet leaked and needs major upgrades.
Stayed 1 night in Oct 2023
Response from linda on 12 Oct 2023
Thank you for your feed back on your recent stay with us . We are saddened to hear about your poor experience while staying with us. Please rest assured these issues have been addressed and are taken care of . Again please accept our apologies and let us continue to accomodate your future stays

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, will stay here again if we are in the area.
Stayed 1 night in Oct 2023
Response from linda on 12 Oct 2023
Thank you for your feed back on your recent stay . We will be looking forward to serving your future needs.

8/10 Good

Marc

Liked: Cleanliness, staff & service, room comfort
Room was clean and comfortable. Night staff was awesome! The bathroom fan is so noisy we quit trying to use it. Window needs to be replaced, it has a sharp crack across it. Dangerous for a child.
Stayed 2 nights in Sep 2023
Response from linda on 20 Sept 2023
Thank you for your feedback on your recent stay . We are glad to hear that you have found our staff to be friendly . We are addressing the issue and will have it taken care of . We look forward to serving your future needs.

10/10 Excellent

Kim

Travelled with family
Liked: Amenities, property conditions & facilities
The best hotel staff I have ever encountered! Tommy at the front desk goes out of his way to make you feel welcome and ensures you have everything you need during your stay. Best customer service ever!
Stayed 2 nights in Sep 2023
Response from linda on 19 Sept 2023
Thank you for your feedback on your recent stay. We will be looking forward to serving your future needs !

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Property is run down , not clean, entire floor smelled like pot, breakfast had dish soap in the gravy
Stayed 1 night in Sep 2023
Response from linda on 19 Sept 2023
Thank you for your feedback on your recent stay. We are saddened to hear that your stay was not up to your expectations . We will be addressing these issues and getting them corrected. Again please accept our apologies and let us serve your future needs

4/10 Poor

Brian

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from linda on 13 Sept 2023
Thank you for your feedback on your recent stay with us . We will work harder to meet your expectations , we look forward to accomadating your future stays

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities
The bed was comfortable
Room130 has stucco falling from ceiling onto the bed, the carpet is so dirty it’s sticky, there are mice running from under the bed to the hallway and back, and I woke to 4 bed bugs on my pillow…
Stayed 1 night in Aug 2023
Response from Amy on 30 Aug 2023
Thank you for your feed back on your recent stay with us . We are extremely sorry for your experience while you was staying with us . Thank you for letting us know about the issue of the bed bugs as we was not aware. These matters have been addressed and are being taken care of accordingly . Again thank you for bringing this to our attention and please accept our deepest apologies on this matter. We look foward to serving any of your future needs

4/10 Poor

JAMES VAN

Stayed 4 nights in Aug 2023
Response from Amy on 7 Sept 2023
Thank you for your feedback on your recent stay . We apologize that your stay was not to your expectations, please accept our apologies and allow us to accomadate your future stays

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our #1 Stay in Ashland
My husband and I travel to Ashland quite frequently to visit friends. We have adopted this hotel as our #1 stay. The price is reasonable, much more affordable than others in the area. The staff is always friendly and our rooms are always clean and comfy.
Stayed 1 night in Aug 2023
Response from Linda on 7 Aug 2023
Thank you for your feedback on your recent stay with us. We are happy to hear that you had a pleasant stay and we will be sharing your kind words with our staff. Again thank you for allowing us to accomadate your stay and we look forward to seeing you again soon !

2/10 Terrible

Melissa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The staff was great, everything else was horrible!!!
Stayed 2 nights in Jul 2023
Response from Linda on 25 Jul 2023
Thank you for your feed back on your recent stay with us. We are sorry to hear that you had a bad experience while you was here with us. Please accept our deepest apologies and give us the chance to accomadate your future stays

10/10 Excellent

Hassan

Stayed 8 nights in Jul 2023
Response from linda on 14 Aug 2023
thank you for your feed back on your recent stay we will look forward to accomadating your future stays

8/10 Good

Debbie

Liked: Staff & service
the hotel was fairly clean, staff was very nice. The pool was closed due to repairs. (We expected a pool). However, overall, it was a comfortable stay.
Stayed 2 nights in Jul 2023
Response from John on 17 Jul 2023
Thank you for your feedback. We strive to be the best we can be. We look forward to providing your future lodging needs.

4/10 Poor

Christopher

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The place is very outdated and they could have called and told me before I got up there and checked in that the pool was down and also the ice machine wasn’t working. My tub in my room was very dirty it had black foot prints in it. I had to get my own cleaning supplies to clean the tub before I would take a shower or my kids. Very very disappointed
Stayed 2 nights in Jul 2023
Response from linda on 11 Jul 2023
Thank you for your feedback on your recent stay with us. We are saddened to hear about your bad experiences during your stay with us. Please rest assured that the situations have been addressed and the proper measures have been taken to correct these issues. Our pool is currently down for maintaince and we are working towards better accomadating that as well . Again please accept our apologies and please allow us to accomadate your future stays

4/10 Poor

Alyssa

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Hardly any breakfast available. Shower was broken in the handicap accessible room.
Stayed 1 night in Jun 2023
Response from linda on 6 Jul 2023
Thank you for your feedback your concerns will be addressed and tended to thanks for your feed back

10/10 Excellent

Joyce

Stayed 2 nights in Jun 2023

2/10 Terrible

Dorrita

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When the fire alarm went off in the morning and everyone was filing out it looked like only homeless people were there and each had at least one dog if not two.
Stayed 1 night in Jun 2023
Response from Linda on 13 Jun 2023
Thank you for your feed back on your recent stay. We are sorry to hear that you had a bad experience with your stay and please rest assured that all proper measures were taken to attend to the situaton that occured with the fire alarm. We are a pet friendly hotel and welcome travelers with pets as well as travelers without. Again please accept our apologies for the incident with the fire alarm and please know that all appropiate measures were taken during this issue. We hope to accomadate your next stay and look forward to seeing you again soon.

6/10 Okay

Sally

Liked: Cleanliness, staff & service, room comfort
OK Stay for a night
Drive off highway to property is not very well marked. It is hard to see where to go to get to the property at night. Staff were very polite and helpful. However, first room I was given the door would not open unless you lifted it when swiping card and pushed hard on the door. I asked for a different room. Staff assigned me a new room with no problem. Room was clean and stocked with basic supplies. A coffee maker in the room would have been nice but coffee was available in the breakfast area.
Stayed 1 night in Jun 2023
Response from Linda on 6 Jun 2023
Thank you for your feedback on your recent stay with us. We are sorry to hear about the issues you have experienced getting to the hotel. Please rest assured that the issues you experienced with the door on your first room was turned in to maintance and has been resolved. Please accept our apologies and let us accomadate your future stays

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
choose another place
not the best place i stayed in. non-smoking room reeked of smoke, made it hard to rest. staff stayed outside smoking most of the time
Stayed 3 nights in May 2023
Response from Linda on 30 May 2023
Thank you for your feed back on your recent stay with us. I am sorry to hear of the inconviences you experienced during your stay. Please accept our apologies and rest assured that the proper measures have been taken to correct these issues you have experienced. Again thank you for your feedback and please accept our apologies and please allow us to accomadate your next stay

6/10 Okay

Kim

Travelled with family
Liked: Room comfort
Stayed 2 nights in May 2023
Response from Linda on 11 May 2023
Thank you for your feedback on your recent stay with us. We look forward to accomadating your future stays!

8/10 Good

Jill Marie

Stayed 3 nights in Apr 2023
Response from Amy on 19 May 2023
Thank you for your feedback on your recent stay we look forward to accomadating your next stay

8/10 Good

Sean

Stayed 1 night in Apr 2023
Response from Linda on 5 May 2023
Thank you for your feedback on your stay we look forward to accomadating your next stay

2/10 Terrible

Brian

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
No key cards for three days. Had to wait for staff to let you in your own room. Poor smokers. No wifi on end units.
Stayed 3 nights in Mar 2023
Response from Linda P on 14 Apr 2023
Thank you for sharing your experience on your recent stay. My apologies about the key card issue and the Wi-fi, those matters has been fixed. Once again, my apologies.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great basic room
This is a great basic hotel for a one night stay. The room was clean and the staff were very friendly.
Stayed 1 night in Mar 2023
Response from amy on 14 Apr 2023
Thank you for your feed back on your stay. We appreciate the positive comments and look forward to accomadating your next stay

10/10 Excellent

Carr

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It’s ok
Stayed 1 night in Mar 2023
Response from Amy on 14 Apr 2023
Thank you for your feedback on your stay we appreciate your business. Again thank you for choosing Days Inn of Ashalnd

8/10 Good

Joseph

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
OK Stay
Comfortable room, no room service for the four day stay, however.
Stayed 4 nights in Mar 2023
Response from Amy on 14 Apr 2023
Thank you for your feedback on your stay. Sorry about the inconvenience you encountered during your stay we have addressed these issues and hope you accept our apologies for the inconvenience. We look forward to seeing you again.

6/10 Okay

Leah

Business traveller
Disliked: Property conditions & facilities, room comfort
Was not happy the key coder machine was broke. I had to have someone let me into the room if i left. Ice machine was out of order.
Stayed 1 night in Mar 2023
Response from Amy on 14 Apr 2023
Thank you for your feedback on your stay. Sorry for the inconvenience you experienced while you were visiting the hotel. We have resolved the issue with the key card machine and working on getting the ice machine back in order. We hope u accept our apologies and look forward to accomadating your next stay

8/10 Good

PATRICK

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Amy on 14 Apr 2023
Thank you for choosing Days Inn of Ashland

4/10 Poor

Whitney

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The whole place seemed run down. The bathroom smelled like vomit and the room had an unclean feeling to it.
Stayed 2 nights in Mar 2023
Response from Amy on 14 Apr 2023
Thank you for your feedback on your stay. We are sorry to hear about your inconvenience you encountered while you were staying at our hotel. Please rest assured that we have addressed your concerns and the proper measures have been taken to correct the issue. Again, we apologize and hope to accommodate your next stay.

6/10 Okay

Sadie

Travelled with family
Eh! Probably won’t be staying there again
The stay was ok..tv kept going in and out, the keycards wouldn’t hardly work to the room. Had to go back to the front desk several times to get new key cards and the room smelled like wet dogs due to a pet friendly hotel. Probably won’t be staying there again and wouldn’t really recommend it for people without pets. The price could have been cheaper for the stay due to these conditions.
Stayed 1 night in Feb 2023

10/10 Excellent

Jeremy

Stayed 1 night in Feb 2023

10/10 Excellent

Jeremy

Stayed 1 night in Jan 2023

10/10 Excellent

Susan

Stayed 1 night in Dec 2022

8/10 Good

Leah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!!!
Amazing service was beyond wonderful!!!
Stayed 2 nights in Dec 2022
Response from Linda P on 27 Dec 2022
Dear Ronald,Thank you for sharing your experience on your recent stay. It is always a pleasure to receive such positive feed. We look forward to accommodating your next stay. Have a safe and Happy New YearSincerely,Linda PierceGeneral Manager

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly
Stayed 1 night in Nov 2022
Response from Linda P on 27 Dec 2022
Dear Yvonne,Thank your for sharing your experience on your recent stay. We look forward to seeing you again in the near future. Have a Safe and Happy New YearSincerely,Linda Pierce

2/10 Terrible

James

8/10 Good

Leah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

4/10 Poor

Steve

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
There was a water stain on the ceiling and what looked like to be mold in it. The door only shut if you pushed it shut, otherwise it didn’t close. There was hair on the bathroom floor, a fry on the bedroom floor. We got a new room and the new room had hair on the bathroom floor as well, and the phone had a booger on it, and the toilet shook back and forth. The staff was fine, the Rooms where terrible, I will never stay at a days inn again.
Stayed 2 nights in Sep 2022
Response from John on 18 Oct 2022
We apologize for not meeting your expectations. The issues you mentioned are being addressed.

4/10 Poor

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Seedy. Sketchy. Not a family hotel. Rough at best
Stayed 1 night in Oct 2022
Response from Linda on 6 Oct 2022
Dear Daniel,Thank you for the feedback on your recent stay. Your feedback is important to us. Our apologies for not meeting your expectations. Thank you again for sharing your experience.

4/10 Poor

Jeffrey

Travelled with group
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Maria

Stayed 1 night in Sep 2022
Response from Linda on 6 Oct 2022
Dear Maria,Thank you for sharing your experience on your recent stay. It is always a pleasure to receive such positive feedback. We look forward to accommodating your next stay while in Ashland area. Sincerely,Linda Pierce