Thank you for rating us so highly. Our service is honestly what you should expect everywhere and we are pleased to deliver on our four star rating from Visit Scotland. Come again soon!

Thank you so much for your lovely feedback, which is honestly the view of the large majority of our guests that we do offer a quality stay in a heritage building designed to be a country house. We do believe guests enjoy a restful sleep whilst staying owing to the location and we aim to have a wide bar and food selection. Given our size we still offer 32 gins, many malts and drinks. Do come again, perhaps over Christmas to sample our tasty festive menu!

Thank you for your lovely feedback. We are always aiming to improve and would love to see you again sometime!

Thank you for your lovely feedback. We are always aiming to improve and would love to see you again sometime!

Thank you for your kind feedback. Come back soon!

Thank you for your lovely feedback. I will share this with Staff.

Thank you for your feedback. We honestly try to offer guests top hospitality, warm rooms and beautiful food. Do come again soon!

Thank you so much for your kind feedback. We do believe that we provide quality hospitality, in the old-fashioned sense, when nothing is too much trouble. With the new staff, this may fluctuate from time to time, however, our aim as a business is to provide four-star quality at all times, which I do believe we genuinely provide. Thank you so much for awarding us the maximum mark. We do look forward to you coming again.

I am so sorry your bar experience was not up to expectations. I have made a note straightaway to update bar staff. We do have very new bar staff and it sounds like the lemonade box in the cellar had run out. So that means they need to try it! Young staff are always worried about trying products but that has meant the wrong drink was dispensed in effect, without the lemonade syrup. I do apologise. We acknowledge some areas need updating and you are correct, in that we still have covid payments every month like many in hospitality on top of an energy crisis. In reality this means our programme of refurbishment we started in 2019 will be on hold indefinitely as ongoing health and safety takes priority. The good news is our staff are wonderful and respond to training very well. Thank you so much for bringing up these things.

Thank you for your feedback and we look forward to welcoming you back one day.

Thank you for your feedback. The pressure can vary and as we are in a residential district, is controlled by Scottish Water, who won't invest in new pipes! We note your other points thanks.

Thank you for your feedback and we look forward to welcoming you back one day.

Thank you for your feedback. We do read all reviews and respond as best we can. Do come back soon!

Thank you for your feedback. With 4 stars from Visit Scotland (from a personal inspection), we are unsure how you graded us. However we trust you enjoyed your stay and we would love to see you again to improve on our score.

Thank you for your feedback. We aim to deliver quality hospitality across all operations and look forward to your visiting us again.

Thank you for your feedback. Our food is one of the highlights of people's stay from the Cambodian curry to the stunning Cullen skink or handmade desserts. Please contact me so I can learn more about your experience. We had our four stars renewed once again with Visit Scotland and the inspector enjoyed his food!

Thank you for your glowing report. We all try our hardest and aim for guest satisfaction. Do visit us again soon.

Stay not completed owing to back injury present at checkin, worsening during stay.

Thank you for your feedback. Yes as a pet-friendly hotel, we do set up a different table for guests so they can eat with their pet. We look forward to seeing you again sometime!

Thank you for your kind feedback, which is honestly the overriding view that we do provide quality customer service from our hardworking staff. Do come again soon!

Thank you for your kind thoughts which are much appreciated. Do come again

Thank you for your kind feedback. Our staff work incredibly hard to achieve guest satisfaction and we are pleased you enjoyed your stay with us.

Thank you so much for your kind feedback. We honestly just run a successful hotel which puts customer service first and I am delighted we have been awarded four stars with Visit Scotland once again. Do come again soon.

Thank you for your feedback. We could not determine the suggestion however.

Thank you for your kind review and we look forward to seeing you again.

Thank you

Thank you for your feedback and we are constantly improving and refurbishing areas as we recover from the pandemic.

Thank you for your feedback. We started refurbishing before the pandemic and have to carry on once the business has stabilised. thank you.

Thank you for your kind feedback, which is always appreciated. It is true, we do go the extra mile in staff training, comfort, warmth of welcome and general hospitality. We are delighted you enjoyed your stay and do come again!

Thank you for your feedback which we honestly really appreciate. We believe hospitality means being hospitable and if this makes us old-fashioned then so be it! We are glad our staffmade your stay so memorable. Do come back and see us sometime.

Thank you for your feedback. We value all guest views and are delighted that you enjoyed your stay with us. Do come again soon.

Thank you for your feedback and do come again soon.

Thank you for your feedback. I confirm we are accredited the VisitScotland 4 stars yes which include site visits. I am sorry you did not enjoy breakfast. We do not do the fish options owing to low take-up but we do have an array of other options with ground coffee and leaf tea. Thank you

Thank you for your kind feedback, which is honestly the view of the vast majority of our guests, who are looking for a heritage stay, close to town. It really does mean a lot to the staff to receive good feedback, especially when so many are new to the hotel and still being trained.

Thank you so much for your kind feedback, especially after the pandemic we’ve just had, and continue to have! It really does mean a lot, to hear that our staff go the extra mile. We are trying our hardest. Thank you.

Thank you for your recent stay with us and do come again soon.

Thank you for your lovely feedback which is the overwhelming response we have from guests, that they enjoy their stay with our hardworking staff. Do come again.

Thank you for your feedback. Any guest can request extra milk or biscuits! We are a four star hotel with Visit Scotland. Also if toast was not thoroughly hot, we would be more than happy to replace. If you read our reviews, they are overwhelmingly positive which is why we were awarded the Travellers' Choice Award on Trip Advisor once again.

Thank you for your kind feedback which is the overwhelming response we get from people, that our staff are hardworking and provide a great level of service for our guests.

Thank you so much for awarding us a 10. Our hardworking staff always put guests first and even in difficult times I am delighted with their service.