- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the property was really nice and design for families. I definitely will return
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Located in Montville, Mohegan Sun is in an area with good shopping. Norwich Arts Center and Spirit of Broadway Theater are cultural highlights, and some of the area's attractions include Mystic Aquarium and Institute for Exploration and Dinosaur Place at Nature's Art. Looking to enjoy an event or a game while in town? See what's happening at Mohegan Sun Arena or Senator Thomas J Dodd Memorial Stadium.
I’m a repeating guest with a less than happy Check in experience- I did. Pre check in on line earlier in the day of our stay Upon entrance we walked to the earth tower concierge desk with our luggage- attempted to obtain our keys but the system did not have us checked in - I asked that we leave our luggage at concierge while we went to the. Home / Garden Show- and at 5pm we would return . The staff stated we could not - we needed to check in at the main desk area - and return immediately to retrieve our luggage- We went to they main desk - stood in line for 10-15 minutes - checked in - then returned to Earth Tower concierge- for our luggage and then went to our room to drop our luggage. This was extremely inconvenient- if you have a concierge desk that provides guests with no services - Do Not have such an area - as it’s annoying to expect services when there really is none - I did inform the young lady at the main check in desk of this and her only reply was - I’m sorry - Later on in the evening we were going to the. Pool / Spa area at the Sky Tower - we noticed there were no. Room Slippers in our room - we stopped at the Earth Tower Concierge asking for room slippers - once again the reply was - we don’t offer that at the Earth Tower - only in the Sky Tower - we asked if we could have a pair as we re repeating guests of the casino / hotels - having stayed at both hotels - still given a. No . There seems to be a - Loss of Services