Front of property – evening/night

Reviews of Hotel Faubourg Montreal

Hotel Faubourg Montreal
155 Rene Levesque Boulevard East, Montreal, QC

Reviews

8.2

Very good

Rating 10 - Excellent. 1304 out of 3229 reviews" "
Rating 8 - Good. 1135 out of 3229 reviews" "
Rating 6 - Okay. 448 out of 3229 reviews" "
Rating 4 - Poor. 191 out of 3229 reviews" "
Rating 2 - Terrible. 151 out of 3229 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

RENATA

Liked: Cleanliness, property conditions & facilities
Good location
Stayed 2 nights in Mar 2024
Response from Adam Arab on 28 Mar 2024
Thank you for your rating. We appreciate your feedback. We hope to have the opportunity to welcome you back again in the future.

8/10 Good

Catherine

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We had a miscommunication as far as payment options at check in which was quickly resolved. I am still waiting for refund of my deposit as the clerk was unable to complete the transaction upon discharge.
Stayed 2 nights in Mar 2024

8/10 Good

Adel

Stayed 1 night in Mar 2024
Response from Jean-Jacques on 27 Mar 2024
Un grand merci a vous pour cette très bonne note!Nous sommes ravis que le séjour se soit bien déroulé!Au plaisir de vous recevoir à nouveau!Cordialement

10/10 Excellent

Young Jun

Travelled with pets, Travelled with partner
Liked: Amenities
Not bad for the price
Stayed 1 night in Mar 2024
Response from Jean-Jacques on 25 Mar 2024
Thank you for your top rating!We are delighted you had a great stay with us!Warm regards

10/10 Excellent

Pamela

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jean-Jacques on 25 Mar 2024
Thank you so much for your top rating!We are delighted you had a wonderful stay with us!Have a great day!

6/10 Okay

Ray

Liked: Cleanliness
Disliked: Property conditions & facilities
My only major dislike was the smell of the living room and kitchen area. It was so off putting that I avoided staying in the room. It needed a good ozone treatment. The hotel lobby, elevator and hallway smelled okay. Fortunately, the bedroom was okay. Loved the dining room. Staff is the lobby was just amazing, especially the front end staff who called.a can for me.
Stayed 1 night in Mar 2024
Response from Jean-Jacques on 25 Mar 2024
Thank you for taking time to share you recent stay with us!I am very sorry to hear something was wrong with the smell in the room! Do not hesitate to ask for a room move if you are not happy with the room,Have a great day!

8/10 Good

Valerie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jean-Jacques on 25 Mar 2024
Un grand merci a vous pour cette très belle note!Nous espérons que le séjour s'est bien passé!Au plaisir de vous recevoir a nouveau!

10/10 Excellent

Tyler, waterloo

Liked: Cleanliness, property conditions & facilities
I made a mistake booking our room but the front staff was very nice in explaining the error and upgraded our room, even though it was my booking error. Great service!
Stayed 1 night in Mar 2024
Response from Jean-Jacques on 24 Mar 2024
Greetings from Hotel Faubourg Montreal!Thank you so much for your top rating and very nice review!I am so glad to hear that Front Desk could assist you for your booking! Thank you for precising it!Have a great day!

10/10 Excellent

Lydia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jean-Jacques on 24 Mar 2024
Greetings from Hotel Faubourg Montreal!Thank you so much for your top rating! We are so delighted you had a wonderful stay with us!Have a great day!

4/10 Poor

Starr

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I want to be fair in my assessment, so when we first got checked in the room had an overwhelming room deodorizer smell to cover what we thought might be a urine smell. We went to complain and honestly they were great and transferred us to a better room overall. The bathroom still had moldy grout and very cracked floor tiles. Do to severe allergies we cancelled our next night but they did so kindly and without charging us a cancellation fee. My final thoughts are that it’s does have a good location and the staff was accommodating and helpful but the hotel rooms need some serious upgrades…
Stayed 2 nights in Mar 2024
Response from Adam Arab on 23 Mar 2024
Thank you for sharing your experience, and I appreciate your effort to provide a fair assessment. I'm sorry to hear about the initial challenges you faced with the room's odor and condition.Your feedback regarding the moldy grout, cracked floor tiles, and the need for room upgrades is noted. Maintaining a high standard of cleanliness and comfort is important to us, and we will work with our housekeeping and maintenance teams to address these issues promptly.We're glad you found the hotel's location convenient and that the staff were accommodating and helpful during your stay. We appreciate your feedback as it helps us identify areas for improvement and ensure a better experience for our guests in the future.We value your patronage and hope to have the opportunity to welcome you back for an improved stay in the future.

8/10 Good

Eva

Travelled with family, Travelled with pets
Overall decent hotel for the price, you get what you pay for . Big plus within walking distance of major attractions / trains / food/ shopping. Picked hotel for price, reasonable pet fee and location. the one downside, was the lines at check in, no early checkin so if you checkin at 4pm expect to queue , went fairly quick given the number of ppl the weekend we were there in March. Staff efficient. Would I stay again, yes if price is right.
Stayed 2 nights in Mar 2024
Response from Adam Arab on 21 Mar 2024
Thank you for your detailed feedback! We're glad to hear that you found our hotel to be a decent option for the price and that you appreciated its proximity to major attractions, transportation, and amenities. We look forward to welcoming you back again if the price and circumstances are right for you. Thank you for choosing to stay with us!

10/10 Excellent

Diaa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room as clean, spacious, and has a kitchenette. The overall experience was enjoyable.
Stayed 1 night in Mar 2024
Response from Adam Arab on 21 Mar 2024
Thank you for your rating! We're thrilled to see that you had a great experience during your stay. We appreciate your feedback and hope to welcome you back again soon!

10/10 Excellent

patrick, goffstown

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was very good very clean
Stayed 2 nights in Mar 2024
Response from Adam Arab on 21 Mar 2024
Thank you for your rating! We're thrilled to see that you had a great experience during your stay. We appreciate your feedback and hope to welcome you back again soon!

8/10 Good

Margaret

Nice beds. Rooms rather chilly...heat set at 20C.
Stayed 1 night in Mar 2024

8/10 Good

Claudine

Travelled with partner
Liked: Amenities
5 star for value! Ok, so not perfect, but excellent considering the price!!!
Stayed 1 night in Mar 2024
Response from Jean-Jacques Seroux on 19 Mar 2024
Greetings from Hotel Faubourg Montreal!Thank you so much for your top rating and lovely review!It's a pleasure to hear you had a great stay with us!Warm regards

8/10 Good

Melissa

Travelled with family
Liked: Amenities
The staff were super friendly and responsive. The beds were comfortable. Room was quiet. The parking was clean and bright. We felt safe. The gym was adequate. The breakfast was well stocked. It suited our family for our short stay in Montreal. Overall the hotel is showing signs of wear. The carpets in the room is showing its age, the shower had low pressure and the bathtub floor was worn off, a tiny few small spots in the room that good use an extra scrub.
Stayed 2 nights in Mar 2024
Response from Jean-Jacques on 19 Mar 2024
Greetings from Hotel Faubourg Montreal!Thank you so much for your very good rating and for your review!It's a pleasure to hear you enjoyed the service provided by our team, our facilities, our breakfast menu and comfort of our beds!Some renovation works will start very soon to modernize our rooms and change the carpets!We hope to see you again!Warm regards,

10/10 Excellent

Yuvraj

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Roberto on 20 Mar 2024
Bonjour Yuvraj, Nous vous remercions d'avoir pris le temps de nous laisser votre évaluation. Nous espérons vous revoir à l'avenir.

8/10 Good

Hannah

Travelled with family, Travelled with pets
Liked: Property conditions & facilities
Stayed for two nights. Very spacious suite, friendly staff, breakfast was great, close to everything being in the centre of Montreal. Bed was super comfortable. Parking is easily accessible underground the hotel, units come with balconies which is a nice touch. Building was very quiet from inside the unit, overall great value and great stay.
Stayed 2 nights in Mar 2024
Response from Adam Arab on 19 Mar 2024
Thank you for your 4/5 rating! We appreciate your feedback. Your input is valuable, and we hope to have the opportunity to welcome you back for an improved stay in the future.

4/10 Poor

Alex

Travelled with group
Liked: Cleanliness
Disliked: Amenities
If you want to ask for late check out they make you wait until 8am the morning of for some reason which takes away the entire reason I want late check out. I want to sleep in, not call the desk at 8am to find out if I get an extra hour before check out, and this is even after the hotel was contacted 3 months before the booking and they said I only needed to wait until check in to add late check out, then suddenly I was detoured theee times to different ways I needed to ask for it, only for one simple extra hour. Absolutely ridiculous. We also book a room with two queens. They were double beds not queens.
Stayed 1 night in Mar 2024
Response from Adam Arab on 19 Mar 2024
Thank you for your feedback regarding your stay at the hotel. We apologize if we did not meet your expectations, and we hope to have the opportunity to welcome you for a better experience in the future.

10/10 Excellent

Juliette

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location! Had everything we needed. Big rooms and included breakfast which was good
Stayed 4 nights in Mar 2024
Response from Arab Adam on 17 Mar 2024
We're thrilled to hear that you enjoyed our hotel's great location and that our rooms had everything you needed for a comfortable stay. Thank you for sharing your positive experience with us! We look forward to welcoming you back on your next visit.

8/10 Good

johnson

Travelled with family
Liked: Amenities, property conditions & facilities
This hotel is in a. Great location - within walkable distance to metro, notre damme, China town and other attractions. The parking is safe and underground although spaces a a bit tight for bigger vehicles. The hot breakfast is free and has sausages , hashbrowns, waffles, assorted breads, tea coffee, juices , fruits and other packaged items. The building is in a safe area and access to floors and elevators are controlled by your room card. The hotel need some work as the rooms are old but clean. My only issue was with the bathroom as mine had some stains on the bathtub and floors. I contacted front desk and they changed me to another room. The staff was very cordial and really helpful. I would stay here next trip as well..
Stayed 1 night in Mar 2024
Response from Adam Arab on 17 Mar 2024
Thank you for sharing your detailed feedback about your stay at our hotel. We apologize for any inconvenience you experienced with the condition of the rooms and bathroom. Your feedback is valuable to us, and we will use it to make improvements where necessary. We're glad to hear that our front desk team was able to assist you promptly and that you were satisfied with the resolution.We truly appreciate your business and look forward to welcoming you back on your next trip

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, property conditions & facilities
Great Place
Stayed 2 nights in Dec 2023
Response from Jean-Jacques on 16 Mar 2024
Greetings from Hotel Faubourg Montreal!Thank you so muich for your top rating and for your review!We are so delighted you had a wonderful stay with us!Have a great day!

10/10 Excellent

Jean-Paul

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Adam Arab on 16 Mar 2024
Fantastic! Thank you for the perfect 5/5 rating! We're thrilled that you had a great experience. Your feedback is valuable, and we look forward to the opportunity to host you again in the future!

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, amenities
Hotel itself and the room was a bit tired, but the location was wonderful, 5-8 min walk from three different metro lines, easy 15 min walk to the old port. Kitchenette and full sized fridge was perfect, and 5 min walk from iga. Rates relative to other nearby properties reflected the hotel condition. More than fair value for the rate. Very spacious suites.
Stayed 2 nights in Mar 2024
Response from Adam Arab on 15 Mar 2024
Thank you for taking the time to leave a comment about your stay. We're delighted to see that you loved the hotel's location and the fact that we're close to all the interesting places nearby. We hope to have the opportunity to welcome you again for your next visit to Montreal.

8/10 Good

Andrew

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Everything you need is within a short walking distance to this hotel, shopping, subway, Old Montreal and the Port Area. Staff was friendly and helpful, rooms were decent and the breakfast was great! Will definitely be returning.
Stayed 2 nights in Mar 2024
Response from Adam Arab on 15 Mar 2024
Thank you for your rating! We appreciate your feedback. We hope to have the opportunity to welcome you again for your next visit to Montreal.

10/10 Excellent

Tiffany

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I was very impressed by the spaciousness of the rooms, and the complimentary breakfast was pleasent. It was quite convenient to have underground parking in the building for a reasonable price. The front desk staff was very accommodating and helpful! I look forward to staying here again.
Stayed 2 nights in Mar 2024
Response from Adam Arab on 15 Mar 2024
Thank you very much for your perfect rating! We're delighted to hear that you had an excellent experience with us. We look forward to hosting you again!

6/10 Okay

DAVID

Travelled with partner
Disliked: Cleanliness
Decent hotel walking distance to the pier and downtown. A little dated but well kept, cleanliness wasn’t the best, hairs in the tub, dirty corners of the room. Any kitchenette amenities need to be ordered from the front desk. Staff was very friendly and accommodating. Definitely a good hotel for the price point and location.
Stayed 3 nights in Mar 2024
Response from Adam Arab on 15 Mar 2024
Thank you for sharing your feedback about your recent stay with us. We're glad to hear that you found our hotel to be conveniently located and that our staff provided friendly and accommodating service. We appreciate your comments and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

10/10 Excellent

johnson

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Adam Arab on 15 Mar 2024
Thank you very much for your perfect rating! We're delighted to hear that you had an excellent experience with us. We look forward to hosting you again!

6/10 Okay

Uche, Gatineau

Was an okay experience. Didn’t expect better. The corridors smells of cigarette. Only pro is the location as it’s central also they offered a decent complementary breakfast, other than that..it’s as average as it gets.
Stayed 2 nights in Mar 2024
Response from Jean-Jacques Seroux on 13 Mar 2024
Thank you for your review and for your good rating!We are sorry if you smelt cigarette in the corridors. We have a strict non smoking policy but sometimes some guests fail to respect it. Do not hesitate to contact front desk if you need assistance during your stay.Have a great day!

6/10 Okay

Ziyi

Liked: Cleanliness
Disliked: Property conditions & facilities
Response from Adam Arab on 14 Mar 2024
Thank you for providing a rating of 3 out of 5. We appreciate your feedback. Thank you for choosing our services, and we hope to have the opportunity to welcome you again in the future.

8/10 Good

Hiba

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Adam Arab on 10 Mar 2024
Thank you for your 4/5 rating! We're glad to hear that your experience was positive. We appreciate your input, and we hope to welcome you back for an even better experience in the future.

10/10 Excellent

Marilyn and Mel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The carpets had a lot of stains. Breakfast was decent.
Stayed 1 night in Mar 2024
Response from Arab Adam on 7 Mar 2024
Fantastic! Thank you for the perfect rating of 5 out of 5! We're thrilled to hear that you had an excellent experience. our positive feedback is greatly appreciated, and we look forward to the pleasure of hosting you again in the future.

8/10 Good

Saengtavanh

Stayed 1 night in Mar 2024
Response from Adam Arab on 23 Mar 2024
Thank you for your 4/5 rating! We appreciate your feedback. Your input is valuable to us, and we look forward to welcoming you back for an even better experience in the future.

6/10 Okay

Audrey

Disliked: Amenities
Stayed 2 nights in Feb 2024
Response from Adam Arab on 23 Mar 2024
Thank you for your 3/5 rating. We apologize if your experience did not meet your expectations. Your feedback is important to us, and we will use it to make necessary improvements and ensure a better experience for our guests in the future.

10/10 Excellent

Jackson

Stayed 2 nights in Feb 2024
Response from Adam Arab on 21 Mar 2024
Thank you for your rating! We're thrilled to see that you had a great experience during your stay. We appreciate your feedback and hope to welcome you back again soon!

8/10 Good

Mariale

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Adam Arab on 2 Mar 2024
Thank you for providing a rating of 4 out of 5. We appreciate your feedback. We appreciate your feedback and look forward to welcoming you back for an even better experience in the future. Thank you for choosing our services!

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good location but the street was a bit noisy. Great warm breakfast with many choices. Overall great value for the price.
Stayed 1 night in Feb 2024
Response from Adam Arab on 29 Feb 2024
Thank you for providing a rating of4 out of 5 We appreciate your feedback and look forward to welcoming you back for an even better experience in the future. Thank you for choosing our services!. We're glad to hear that your experience was generally positive.

6/10 Okay

mehdi

Stayed 1 night in Feb 2024
Response from Roberto on 20 Mar 2024
Bonjour Mehdi, Nous vous remercions d'avoir pris le temps de nous laisser votre évaluation. Nous espérons vous revoir à l'avenir.

10/10 Excellent

Kelly

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A great location, and a fantastic daily breakfast!
Stayed 2 nights in Feb 2024
Response from Jean-Jacques Seroux on 26 Feb 2024
Thank you so much for this top rating and nice review!We are so glad you enjoyed the location of our hotel and our breakfast menu!Have a great day!

10/10 Excellent

Evangeline

Travelled with group
Liked: Cleanliness, property conditions & facilities
pros: spacious cons: only one bathroom
Stayed 1 night in Feb 2024
Response from Jean-Jacques Seroux on 25 Feb 2024
Thank you for your top rating and for your review!!We are so delighted you enjoyed the size of our suites!Have a great day!

10/10 Excellent

TROY, Riverview

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place to stay. Center of walking distance or Uber if want to get to places.
Stayed 2 nights in Feb 2024
Response from Jean-Jacques Seroux on 25 Feb 2024
Greetings from Hotel Faubourg Montreal!Thank you so much for your top rating and for your review!We are so glad you enjoyed the location of the hotel!Have a great day!

6/10 Okay

Dianne

Travelled with family
No kettle for making tea or toasting bread - it had a full kitchen with cupboards and a large fridge, but no other means to do anything - a table with a microwave and small fridge would have served the same purpose and not have taken up 1/3 the main room. Also, it was the first time I stayed at a hotel where there was not a complimentary bottle or two of water.
Stayed 3 nights in Feb 2024
Response from Jean-Jacques Seroux on 24 Feb 2024
Hi,Thank you for your review and for your rating!Our rooms have kitchenette and not fully equipped kichen, that's the reason why there is a microwave and a fridge but no cooker or stove. The hotel used to be a condo residence, that's why the kitechenette furniture are huge.Have a great day!

6/10 Okay

meghan

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Our toilet didn't flush and continued to run water all night. Floors were dirty. Pull out bed didn't have any sheets or pillows.
Stayed 1 night in Feb 2024
Response from Adam Arab on 23 Feb 2024
Thank you for providing a rating of 3 out of 5. We appreciate your feedback. Your experience is important to us, and we apologize for any inconvenience you faced. Your feedback is crucial in helping us enhance our services, and we hope to have the opportunity to provide you with a more positive experience in the future.

6/10 Okay

jyot

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Adam Arab on 23 Feb 2024
hank you for providing a rating of 3 out of 5. We appreciate your feedback. Your input is valuable an we value your feedback and hope to have the opportunity to better serve you in the future. Thank you for choosing our services.

8/10 Good

Man Yee

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Adam Arab on 23 Feb 2024
Thank you for providing a rating of 4 out of 5. We appreciate your feedback. Your input is valuable to us as we continually strive to enhance our services and provide a better experience for our guests. We hope to have the opportunity to welcome you again in the future and make your stay even more enjoyable. Thank you for choosing our services.

8/10 Good

Gyslaine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jean-Jacques Seroux on 19 Feb 2024
Un grand merci a vous pour cette excellente note!Ca nous fait nvraiment plaisir de voir que le séjour s'est bien passé!Au plaisir de vous recevoir a nouveau!

10/10 Excellent

Susan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Jean-Jacques Seroux on 19 Feb 2024
Thank you so much for your top rating!We are delighted you had a wonderful stay with us!Have a great day!

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Big room! Great price!
Stayed 1 night in Feb 2024
Response from Jean-Jacques Seroux on 18 Feb 2024
Greetings from Hotel Faubourg Montreal!Thank you so much for your top rating and nice review!We are delighted you had a wonderful stay with us!Have a great day

10/10 Excellent

Nadirshah

Liked: Cleanliness, property conditions & facilities
Good clean large size room with microwave fridge and sink, walkable from most attractions, restaurants and shops
Stayed 3 nights in Feb 2024
Response from Adam Arab on 16 Feb 2024
Fantastic! Thank you for giving us a perfect rating of 5 out of 5! We're delighted to hear that you had an excellent experience. Your positive feedback is greatly appreciated, and we hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Jordan

Travelled with group
Liked: Cleanliness, property conditions & facilities
Good location. Free breakfast was decent. Very friendly and helpful staff. Check in and out was quick and easy.
Stayed 4 nights in Feb 2024
Response from Jean-Jacques Seroux on 14 Feb 2024
Greetings from Hotel Faubourg Montreal!Thank you so much for your top rating and so nice review!We are so glad you enjoyed the location of the hotel, our breakfast menu and service provided by our team!We can't wait to welcome you again!