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Upon entering the hotel lobby, it smells weed so badly. The linens were itchy, I waited for 24hours before the hotel staff changed it. Bad customer service experience with the receptionist.
Lesley
Stayed 8 nights in Apr 2024
6/10 Okay
Madelyn
Travelled with group
16 Apr 2024
Disliked: Amenities
average. no one cleaned our room the 3 nights we stayed.
The hotel rooms were furnished with outdated and uncomfortable furniture, adding to the overall feeling of discomfort. The corridors were poorly lit and cluttered, making navigation difficult. The washrooms were unkempt and had a lingering stench that made using them an unpleasant experience. Additionally, the parking situation was chaotic and moreover we have to pay for parking . And staff was so rude don’t have basics adequate causing unnecessary stress for guests. Overall, the hotel was a smelly and stinky disappointment from start to finish.
The rooms are big with high ceilings. Had a very nice stay. But just a heads ups parking is not onsite and was a couple blocks away from the hotel. Not that inconvenient but it was tricking to figure out because it is not run by the hotel. The staff was helpful but had limited information about it and the parking structure is unmanned.
Didnt expect it to be as nice as it was from reading previous reviews. Was just perfect for our trip. The hotel could use some TLC but other than that was clean.
I booked one room for myself, my wife and my 8 years kid. But the bed for my son was broken, they couldn’t replaced it and one of us forced to sleep on floor.
My room was very clean and comfortable. The room rate was fantastic, and I will definitely stay there again. The staff were always very helpful. Siham at the front desk was particularly helpful and patient with a number requests that I had. It is a great location for shopping and is on the 747 Bus route to the airport.. Cameron
cameron
Stayed 5 nights in Mar 2024
8/10 Good
Edson
Travelled with partner
30 Mar 2024
Liked: Property conditions & facilities
It was a nice stay, quite, our tv didn’t have volume, towels are small and parking isn’t that close
Very unwelcoming check in, didnt really speak or wasn’t greeted. Keys just out on table in front over communicating. No information given around a security deposit being taken, it just was taken. Room was dirty, facilities didnt work properly like toilet and doors were broken. Location was good, would have hoped for a nicer stay with friendlier staff.
Henry
Stayed 1 night in Mar 2024
6/10 Okay
Andrew
27 Mar 2024
Liked: Cleanliness
Disliked: Amenities
Ive stayed at the Hotel Chrome multiple times .. The hotel property itself is aging and in needs of a modernization .. room size is ample .. cleaning is only available for 4 night stays .. the best attribute of the hotel is the price and its location, closed to both the green and orange line . and walkable to chinatown and Old Mtl
There was no hitting in the room, no parking at the hotel,bc they were full, they should have parking for every room ,i have to park on the streat, the parking they ofer me it was fareway it wasn’t convenient for me.Not going there any more.
Brutal the pictures were taken probably from when they first opened they had no parking, no heating in the room and the room was clean pee on toilet seat. When asked for a refund they denied us even though we didn’t even stay there we ended up going to another hotel. Hotel manager said she would calls us we followed up 3 times with no response
MichaelAnthony
Stayed 2 nights in Mar 2024
6/10 Okay
Henry
Travelled with group
24 Mar 2024
Liked: Cleanliness
There was no kettle for us to make coffee, need going to buy the bottle water, this is terrible and it is the basic of living! Luckily I brought my toothbrush etc.!
Good for the price but can definitely improve in cleanliness of the room. We went as a group of friends and 1 of us slept on the foldable sofa bed but the linen was not clean. Wifi was also not very good. Otherwise, towels and toilet was clean and importantly had hot water!
My friends and I were confused on how parking worked, but the person at the desk was so patient with our stupidity. Overall a great stay especially for the price! If I’m back in montreal, I’ll definitely be returning.
Stayed here for 7 nights!! Thank you for a great stay.
Michelle
Stayed 7 nights in Mar 2024
6/10 Okay
pooja
Travelled with family
18 Mar 2024
Liked: Property conditions & facilities
People working at the desk made copies of my credit card without my permission and when objected, they said, its not just you, we do this for everyone.