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I spent 2 nights there with no sleep ,in the 4th floor lots the noises, the floor needs to be clean specially in the room, no parking I have to pay and park faraway a filthy parking, I won’t go back there on that place I regretted I spent my money there.
Vida c
Stayed 2 nights in Apr 2024
Response from Best Western on 22 Apr 2024
Vida c,Thank you taking the time in reviewing us.In reference to your comments if there was noise on the the 4th floor the first night why did you not ask to changeroom.Also the floor has been renovated and again if the floor in the room why did you not ask to move room.As for the parking we have no control of this so we can't answer to your comment and normally the parking we send people to we have never had this complaint. You are entitled to not come back its your option.
I think everything was great. Already planning on coming back in November for another habs game. This places was super clean. The only thing I hated was the elevator. It seem static and lights kept flickering
Ethan Andrew Edmund
Stayed 3 nights in Apr 2024
Response from Best Western on 18 Apr 2024
Ethan Andrew Edmund,Thanks for taking the time in reviewing us and we are glad you enjoyed your stay with us.CarloGeneral Manager
right now it is bad with construction it took me 45 minutes to get a parking spot in front of the hotel so I could check in.... then just to drive to the parking garage another 20 minutes.... I think it will new looked this for all of 2024...
jack
Stayed 2 nights in Apr 2024
Response from Best Western on 18 Apr 2024
Jack,Thanks for taking the time in giving us your feedback.CarloGeneral Manager
The only thing we did not like was the fact that our room on the second floor was facing another wall of the hotel so we had no light into our room and could not take in the sights of the city. On the other hand we got to check-in before our regular time so that was a good thing and may have accounted for the room selection.
John
Stayed 4 nights in Apr 2024
Response from Best Western on 17 Apr 2024
John,Thanks for the feedback and sorry for the view.CarloGeneral Manager
I keep choosing this best western location because it feels like home. The rooms are just right and so comfortable are the beds. The check is process is amazing and checking out is pretty fast. Staff always answers questions and they make great suggestions. I love it here ❤️👍
Ashley
Stayed 3 nights in Apr 2024
Response from Best Western on 15 Apr 2024
Ashley,Thanks for the positive feedback and we are glad that you enjoy staying with us.CarloGeneral Manager
8/10 Good
Guy
14 Apr 2024
Liked: Property conditions & facilities
Guy
Stayed 3 nights in Apr 2024
Response from Best Western on 15 Apr 2024
Guy,Thanks for the score.
6/10 Okay
Giovanni
14 Apr 2024
Liked: Cleanliness, staff & service
Giovanni
Stayed 2 nights in Apr 2024
Response from Best Western on 15 Apr 2024
Giovanni,Thanks for the score.
8/10 Good
Stephanie
Travelled with family
14 Apr 2024
Liked: Cleanliness, staff & service
Clean, and great staff that were very helpful!
Stephanie
Stayed 3 nights in Apr 2024
Response from Best Western on 14 Apr 2024
Stephanie,Thanks for taking the time to give us your feedback.CarloGeneral Manager
This hotel is an amazing place to stay for a getaway. The hotel is spacious. The rooms are spacious AND CLEAN!!!. If you expect it to be quiet on the streets of Montreal it isn’t. The staff are friendly and plenty of restaurants around. 5 minute walk to the bell centre!!! A MUST stay!
Melissa Filomena
Stayed 1 night in Apr 2024
Response from Best Western on 13 Apr 2024
Melissa Filomena,Thank you for taking the time in reviewing us.CarloGeneral Manager
There was a very strong natural gas smell in the lobby in the evening. I'm assuming this was from the restaurant above the lobby but it was a little concerning.
Valerie
Stayed 2 nights in Mar 2024
Response from Best Western on 12 Apr 2024
Valerie,Thanks for the feedback and the smell was taken care of once the fire department got here.
Frederick,Thanks for taking the time in scoring us.
6/10 Okay
Sharon
Travelled with family
11 Apr 2024
Liked: Staff & service, amenities
Disliked: Cleanliness
Excellent location but…
Room was not clean, found a dirty sock on the floor and used soap in the shower. Told staff at 9 am, came back to our room at 1pm and it was still not cleaned. Reported again at 1:30pm to front desk, the room was cleaned but yet again the sock had not been moved. Doesn’t make you feel great about sleeping in the bed!
Sharon
Stayed 2 nights in Apr 2024
Response from Best Western on 11 Apr 2024
Sharon,We are sorry to read about this experience we will advise the required department and ensure this does not happen again.CarloGeneral Manager
I loved the new and clean rooms, amazing housekeeping and friendly people at reception. Really good amenities and a modern and chic location in downtown. Very accessible to the nightlife and old city. Will definitely stay here again when I'm back in Montreal!
Juanita
Stayed 4 nights in Mar 2024
Response from Best Western on 9 Apr 2024
Juanita,Thanks for the time you took in reviewing us and giving us a good score.
6/10 Okay
Nicole
Travelled with family and small children
9 Apr 2024
Liked: Cleanliness, staff & service
Pros: Staff was super friendly and helpful. It was a block away from rue Sainte-Catherine and plenty of restaurants around. Super convenient for location. Bell Center was a block away. Check in and check out was super easy and quick.
Cons: The hotel definitely needs some upgrades but everything still worked fine. Things are dated and the elevators are so tiny. Fridge was also tiny, and bed was a bit uncomfortable. I didn’t care for the way we were treated by the parking garage attendants but that had nothing to do with the hotel staff as it’s separate companies. The parking is through a third party company in a garage behind the hotel. I did address it with the hotel and they were apologetic which brings me back to the pros regarding the staff being accommodating and friendly.
Nicole
Stayed 3 nights in Apr 2024
Response from Best Western on 12 Apr 2024
Nicole,Thanks for taking the time in giving us your feedback..This will help us to improve in areas where we may have failed.CarloGeneral Manager
Exclelente servicio desde que llegamos, nos atendieron en nuestro idioma, muy amable, nos ayudaban con las dudas que teníamos, todo cerca del downtown había restaurante en el hotel y podiamos salir a comer cualquier tipo de comida por lo centrico del lugar lo recomiendo, nos gusto mucho, gracias
Sandra luz
Stayed 2 nights in Apr 2024
Response from Best Western on 8 Apr 2024
Sandra luz,Thank you for taking the time in reviewing us and also for the score.CarloGeneral Manager
Great central location. Easy to Centre Bell, Metro, shopping, bars/restaurants.
A litle attention to the ice machines. Check and clean for mold. Had large chunks end up in my ice bucket. Rather gross. Would not use ice here for my drinks.
Brian
Stayed 2 nights in Apr 2024
Response from Best Western on 8 Apr 2024
Brian,Thanks for the feedback, but ,machines are cleaned every month sorry to hear you got a chunk of ice .
Great location! But older and not the cleanest/upkept.
Lindsay
Stayed 2 nights in Apr 2024
Response from Front Desk on 7 Apr 2024
Thank you for taking the time to review our property. We are sorry to hear that your experience during your recent stay with us did not exceed expectations and will use your feedback to strive towards implementing improvements for future stays. We hope to have the pleasure of hosting you again in the future!