So bad we had to leave.
Posted 17-May-2017 on Hotels
We came into the hotel with high hopes based on the previous reviews. The lobby and the initial service were very nice, but things quickly deteriorated when we reached our room. Our room, as well as the entire floor, smelled terribly of mildew. We opened the windows and attempted to air out the smell, but it did not help. I checked the other floors and they all smelled normal. I then inquired at the front desk about the smell and changing rooms. To my surprise, the hotel was aware of the situation on our floor! There was a recent flood from a shower in another room, and since the entire floor is carpeted, it must have gotten soaked and not been dried out quickly. Unfortunately the entire hotel was booked, so room changing was not possible. The smell was so bad, my wife and I began to feel ill. We contacted hotels.com and they contacted the hotel directly about the situation and obtaining a refund. To my surprise again, the hotel refused to give us our money back, even though in my opinion, the rooms on our floor were not safe to occupy with that much mildew. Fortunately, hotels.com provided us a voucher to partially cover the costs of staying elsewhere. After we returned to the US, the hotel management reached out to us for feedback on our stay. I informed them of the situation and requested a refund, but they have never gotten back to me. I am extremely disappointed with the way the hotel management handled this situation.
Comment from Hotel Management
24-May-2017 by Aurore REYNIER, Hotel Management
Thank you for your comment.
We are very sory for the inconvenience in your room during your stay and we apologise fot that.
We wish aw could have removed in another room.
We are happy to read that you were covered by a voucher.
We hope you had nice time in Montmartre and Paris.