Hotel location was good, walking distance to most attractions, that being said...
When we first entered the room there was a stale smell, toilet was not fully cleaned. Noise isolation is terrible, you can hear every step of someone in the next room or in the corridor. Our phones did not have reception in the room, and room had no windows. Wi-fi worked speratically so staff gave us a password of another hotels wi-fi, which was very slow. Shower walls were moldy, shower head was clogged up and sprayed in all directions other than anticipated. Every time our room would be cleaned single use cups would be thrown out but not replenished. There is a wine bottle opener in the room, so we asked for glasses, but staff stated that they only had one red wine and three champagne glasses. Breakfast was a joke. Coffee from powder, cheese wrapped in plastic water for tea wasn’t hot. Door architrave (wooden trim) came off and almost hit our toddler on her head, staff did not worry to apologize, just stated “it’s late already so we will get a technician tomorrow”. “Handy” phone device was not charged, did not work within the room, overall it seemed mainly intended to collect data of places one intend to visit or interested in. Finally 2 out of the 3 reception desk individuals we encountered smoked and they couldn’t wait to get outside to light up so on more than one occasion we ran into them with our 2 year old with a lit ciggarate in hand at a stairwell.
Comment from Hotel Management
06-Jan-2019 by ale, Hotel Management
We are sorry if your stay with us it was not as you expected,hope to see you again.
All your complains we will forward directly
Have good day