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Reviews of Sonesta ES Suites Montgomery

3 out of 5
Sonesta ES Suites Montgomery
1200 Hilmar Ct, Montgomery, AL

Reviews

8.4

Very good

Rating 10 - Excellent. 493 out of 927 reviews" "
Rating 8 - Good. 226 out of 927 reviews" "
Rating 6 - Okay. 96 out of 927 reviews" "
Rating 4 - Poor. 55 out of 927 reviews" "
Rating 2 - Terrible. 57 out of 927 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Paul

Stayed 1 night in Apr 2024
Response from sbarnes on 22 Apr 2024
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.

4/10 Poor

Catrina

Business traveller
When I arrived I was greeted with an overwhelming cigarette smell from both outside the lobby as well as within. When I verified that this was a “smoke free” property, as they advertise, the receptionist rudely informed me it was and that they charge people who smoke on the property. I was given key cards to my room and was trash talked by the receptionist to another employee as I left the lobby. The room was extremely clean and had no cigarette smell. I unpacked and hung my clothes but slipped walking into the bathroom. Thinking my shoes must be too slippery I took them off. My socks were instantly soaked! I grabbed a towel and tossed it on carpet and it too soaked through! I returned to lobby and same receptionist called maintenance and told me the carpets had just been cleaned. She moved me to the “only other available” room in a different building and it was bad. The room smelled and I clicked on the thermostat to get airflow. I checked the bed and it was clean. After traveling all day I was exhausted, hung up my clothes and ordered a pizza while turning on the tv. The tv remote was filthy! Like someone had used it while eating and had left old crusted food between the buttons! I don’t spend much time in the rooms when traveling so decided it wasn’t worth going to the lobby to address. Especially after my other encounters with the receptionist. Afternoon of day two I notice the 1 kitchen chair has food crusted on the seat. Last day I find trash in closet.
Stayed 2 nights in Apr 2024
Response from sbarnes on 15 Apr 2024
We appreciate your feedback and take all guest comments seriously. We're truly sorry to hear that your experience at our hotel fell short of your expectations. Our aim is to provide every guest with a comfortable and enjoyable stay, and we regret that we did not meet that standard during your visit.We apologize for any inconvenience you encountered during your stay. Your concerns have been brought to the attention of our management team, and we will be thoroughly investigating the issues you've raised. Please know that your feedback is invaluable in helping us identify areas for improvement.Your feedback serves as a reminder of the importance of our guests' experiences, and we thank you for bringing these issues to our attention. We would love the opportunity to make things right and restore your faith in our hotel. If you are willing to give us another chance, we would be delighted to welcome you back and ensure a much-improved stay.

4/10 Poor

Dr. Patricia

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is shabby. Lobby is nice but rooms are old and dreary. No breakfast as indicated on website. We were certainly charged for our pets, but none of the promised 'pet welcome' stuff was provided. Would not recommend or stay again.
Stayed 1 night in Apr 2024
Response from sbarnes on 8 Apr 2024
Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your visit, and we deeply regret that we fell short of meeting your expectations. Your satisfaction is our utmost priority, and we are truly sorry for any discomfort or disappointment you encountered.We take your comments seriously and will be investigating the issues you raised with our team to ensure that they are addressed and resolved. We understand that a comfortable and pleasant stay is essential, and we are committed to improving the quality of our services based on your feedback.Please know that your experience does not reflect the high standards of service that we aim to provide. We value your business and the opportunity you gave us to serve you. If you would be willing, we would appreciate the chance to discuss your concerns further so that we can better understand the specific areas that require improvement.We would be grateful if you could contact our guest relations team at 901.685.9595 to provide us with more details about your stay. Your insights will help us make the necessary changes to ensure that this does not happen in the future.Once again, we apologize for any inconvenience you experienced, and we hope you will consider giving us another opportunity to exceed your expectations on your next visit to Memphis. Your satisfaction is important to us, and we are committed to delivering a superior experience that you rightfully deserve.Thank you for your understanding and for sharing your thoughts with us.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay also Trey the guy that checked us in was Great….Will Definitely stay there again
Stayed 1 night in Apr 2024
Response from sbarnes on 8 Apr 2024
Thank you for staying with us

2/10 Terrible

Allen

Disliked: Cleanliness, property conditions & facilities
The carpet had not been vacuumed. The bath room had patches of what looked like mold. A cabinet handle had been replaced with a screw. Overall, a very dumpy and disgusting place.
Stayed 1 night in Apr 2024
Response from sbarnes on 6 Apr 2024
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.

10/10 Excellent

Ash

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager and front desk employee were amazing. Very friendly and accommodating. If we are ever in the area again, we will definitely be visiting! 5 stars!
Stayed 1 night in Apr 2024
Response from sbarnes on 4 Apr 2024
Thank you for staying with us

6/10 Okay

darlene

Liked: Staff & service
Overall the experience was good. The rate was reasonable for a two bedroom suite. The location was ok and quiet. The room was suitable, but it could use a deep cleaning. There was a constant residual smell of smoke. I could smell weed on one night (not sure if it was neighbors or someone outside. The floors needed mopping and the carpet could use some deep steam cleaning. Shower tiles were not clean. If you're looking for a spacious place with day-to-day living amenities, don't mind musty oders and a slightly unclean place...this is it!
Stayed 3 nights in Mar 2024
Response from sbarnes on 2 Apr 2024
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.

10/10 Excellent

Patty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very clean. Easy parking.
Stayed 1 night in Apr 2024
Response from sbarnes on 2 Apr 2024
Thank you for staying with us

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 3 nights in Mar 2024
Response from sbarnes on 1 Apr 2024
Thank you for staying with us

10/10 Excellent

Emmanuel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good stay. The staff are nice and friendly.
Stayed 2 nights in Mar 2024
Response from sbarnes on 1 Apr 2024
Thank you for staying with us

6/10 Okay

Pamela

Travelled with partner
Disliked: Amenities
Old. However, the bed was very comfortable
Stayed 1 night in Mar 2024
Response from sbarnes on 25 Mar 2024
Thank you for staying with us

10/10 Excellent

Sherika

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is my second time staying at this location and I absolutely loved it each time.
Stayed 3 nights in Mar 2024
Response from sbarnes on 25 Mar 2024
Thank you for staying with us

8/10 Good

Cynthia, Gaylord

Staff was great! Property a bit run down, stains on carpet and walls, bathroom fixtures rusty. We stayed for one night.
Stayed 1 night in Mar 2024
Response from sbarnes on 25 Mar 2024
Thank you for staying with us

2/10 Terrible

La Tanya

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The carpet was dirty and the caulk was black! The curtain had stains. The hotel was not to my standards.
Stayed 3 nights in Mar 2024
Response from sbarnes on 18 Mar 2024
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.

8/10 Good

Frank

Liked: Cleanliness, staff & service, amenities
It’s a little older facility that could use a new upgrade.. when you walk in the room is has a little musky smell to it… rooms are very spacious, bed are super comfy… nobody replaced coffee/creamers or bought new fresh towels. Area outside is a bit run down… but hotel is close to the interstate. Not too bad for the price you pay !
Stayed 2 nights in Mar 2024
Response from sbarnes on 18 Mar 2024
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.

6/10 Okay

Sarah

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from sbarnes on 18 Mar 2024
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.

10/10 Excellent

juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stop
Stayed 1 night in Mar 2024
Response from sbarnes on 18 Mar 2024
Thank you for staying with us

10/10 Excellent

James Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice folks. Very nice hotel.
Stayed 2 nights in Mar 2024
Response from sbarnes on 18 Mar 2024
Thank you for staying with us

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel on our 10-day Civil Rights road trip. Great size room with a fully stocked kitchen. Heavenly bed and nice bathroom/shower. An incredible value even without breakfast. Occasional noise from the Interstate so ask for a room away from the noise. 10 minutes to downtown Montgomery even during the non-existent rush hour.
Stayed 2 nights in Mar 2024
Response from sbarnes on 18 Mar 2024
Thank you for staying with us

10/10 Excellent

Shalaylah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk Clerk Shae was very professional and compassionate and made sure that me and son had everything we needed. She goes above and beyond her duties to help customers and also Tremayne was very compassionate and helpful also. I would recommend this hotel to anyone who is visiting Montgomery Alabama.
Stayed 3 nights in Feb 2024
Response from sbarnes on 4 Mar 2024
Thankyou for staying with us.

8/10 Good

Eric

Stayed 2 nights in Mar 2024
Response from sbarnes on 25 Mar 2024
Thank you for staying with us

2/10 Terrible

Michelle

Travelled with family and small children, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This was the dirtiest property I have ever been at. My son has asthma and he could not be inside the room. The cigarette smoke was so thick he could not stop coughing. The front desk pretended to be helpful and allow us to leave said to call Expedia for a refund and was so sorry. Hours later this property refused to refund when Expedia contacted them. This situation left me in a horrible position in a bad part of town with- filthy conditions. I am overly disappointed also with Expedia for attempting to resolve this with a $50 credit toward future reservation. This was a nightmare. Do not book
Stayed 2 nights in Feb 2024
Response from sbarnes on 16 Feb 2024
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.

10/10 Excellent

Deondra

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean
Stayed 1 night in Feb 2024
Response from sbarnes on 16 Feb 2024
Thank you for staying with us.

8/10 Good

Chelbe

Liked: Cleanliness
2nd time staying here, everyone is super nice .
Stayed 1 night in Feb 2024
Response from sbarnes on 15 Feb 2024
Thank you for staying with us

8/10 Good

James

Stayed 2 nights in Feb 2024
Response from sbarnes on 21 Mar 2024
Thank you for staying with us

6/10 Okay

Syed

Travelled with family
Just okay
Stayed 2 nights in Dec 2023
Response from sbarnes on 12 Feb 2024
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.

2/10 Terrible

Kristin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
My daughter and I were traveling alone and booked at this “hotel”. After check in we went to the room with our keys. After multiple attempts to open our room and the key failing, we heard a voice from the other side of the door telling us to go away or he would shoot us. We checked out of the hotel immediately. This was the scariest and worst experience of my life. Thank God the key didn’t work. Who knows what would have happened if that key had worked. Do NOT go to this hotel!!!
Stayed 1 night in Feb 2024
Response from sbarnes on 12 Feb 2024
I will like to apologize for the mix up with your room and to ensure you that this matter is being handle. Please accept out deepest apologizes for the incident.

10/10 Excellent

Anne, Kennesaw

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location is always clean and well lit outside. The rooms feel like home and the beds are soft.It's close to both wind Creek casinos. The front desk staff is very sweet. They make you feel at home. We will be back in March.
Stayed 1 night in Feb 2024
Response from sbarnes on 5 Feb 2024
Thanks you for staying with us.

2/10 Terrible

Stuart, Chatham

Travelled with partner
Disliked: Amenities
Showed up znd was told the property was oversold and i was rebooked into their sister property ... a dump full of people on vouchers...didnt stay
Stayed 1 night in Feb 2024
Response from sbarnes on 4 Feb 2024
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.

10/10 Excellent

Brittney

Stayed 2 nights in Jan 2024
Response from sbarnes on 21 Mar 2024
Thank you for staying with us

10/10 Excellent

Larenta

Liked: Cleanliness, property conditions & facilities
Ok
Stayed 1 night in Jan 2024
Response from sbarnes on 26 Jan 2024
Thanks you for staying with us.

6/10 Okay

Ismay

Stayed 1 night in Jan 2024
Response from sbarnes on 19 Jan 2024
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.

8/10 Good

Alisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from sbarnes on 16 Jan 2024
Thank you for staying with us

2/10 Terrible

Cody

Stayed 1 night in Jan 2024
Response from sbarnes on 15 Jan 2024
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.

6/10 Okay

daphne

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from sbarnes on 8 Jan 2024
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice accommodations
Stayed 1 night in Jan 2024
Response from sbarnes on 8 Jan 2024
Thanks for staying with us

10/10 Excellent

John

Stayed 3 nights in Jan 2024
Response from sbarnes on 8 Jan 2024
Thanks for staying with us

4/10 Poor

Goldie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I previously stated this hotel, because it is close to my daughters university. But this time the room and the air conditioning venting, was horrific, triggering my bronchitis, and making for an extremely uncomfortable sleep due to my inability to breathe comfortably. multiple stains on the floor broken dishware in the cabinetry. Super unfortunate because the staff is wonderful and I hate for them to have to take the hit for the maintenance side of the facility.
Stayed 1 night in Jan 2024
Response from sbarnes on 8 Jan 2024
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.

2/10 Terrible

Tatia

Stayed 1 night in Dec 2023
Response from sbarnes on 1 Jan 2024
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.

4/10 Poor

Charles, Mountain View

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Smelled like tobacco smoke, room wasn't clean.
Stayed 2 nights in Dec 2023
Response from sbarnes on 1 Jan 2024
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.

8/10 Good

Bonita

No
Stayed 1 night in Dec 2023
Response from sbrnes on 1 Jan 2024
Thank you for staying with us.

8/10 Good

Hyunwoo

Stayed 3 nights in Dec 2023
Response from sbarnes on 1 Jan 2024
Thank you for staying with us.

10/10 Excellent

cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and felt safe. Check in was great, with a kind and well mannered young man. Was made to feel welcomed. Will recommend to other and stay again.
Stayed 1 night in Dec 2023
Response from sbarnes on 26 Dec 2023
THanks for staying with us

8/10 Good

Ruth

Travelled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from sbarnes on 26 Dec 2023
Thanks for staying with us

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from sbarnes on 26 Dec 2023
Thanks for staying with us

10/10 Excellent

Wade

Travelled with partner
Liked: Cleanliness, staff & service
Great place. Friendly staff. A little dated but clean. Would stay here again.
Stayed 2 nights in Dec 2023
Response from sbarnes on 26 Dec 2023
Thanks for staying with us

6/10 Okay

Stephanie

Disliked: Cleanliness, amenities, property conditions & facilities
The ceiling is either extremely dusty or moldy.
Stayed 1 night in Dec 2023
Response from sbarnes on 26 Dec 2023
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.

8/10 Good

Sheena

Stayed 1 night in Dec 2023
Response from sbarnes on 26 Dec 2023
Thanks for staying with us

2/10 Terrible

Jeanette

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from sbarnes on 18 Dec 2023
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.

6/10 Okay

ALETHEA

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from sbarnes on 18 Dec 2023
We appreciate your taking the time to share your feedback about your recent stay at our hotel. We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.Your comfort and satisfaction are of the utmost importance to us, and we are disappointed that we fell short of delivering the high standard of service that we strive to provide to all of our guests. We take your concerns seriously and will use your feedback to address the issues you've raised.Please know that we are actively investigating the matters you mentioned in your review, including the cleanliness and maintenance of the room. We are committed to rectifying any areas of concern to ensure that future guests do not encounter similar problems.We would like to extend an invitation to you for a return visit, where we can assure you a more positive experience that aligns with our commitment to excellence. Should you decide to give us another chance, please do not hesitate to reach out to our management team directly, and we will ensure that every effort is made to make your stay comfortable and enjoyable.Once again, we apologize for any inconvenience you faced during your stay, and we hope you will consider giving us another opportunity to serve you in the future.