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Reviews of Grandstay Hotel And Suites Morris

2.5 out of 5
Grandstay Hotel And Suites Morris
5 East State Highway 28, Morris, MN

Reviews

9.6

Exceptional

Rating 10 - Excellent. 186 out of 228 reviews" "
Rating 8 - Good. 33 out of 228 reviews" "
Rating 6 - Okay. 4 out of 228 reviews" "
Rating 4 - Poor. 2 out of 228 reviews" "
Rating 2 - Terrible. 3 out of 228 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely young woman checked us in.
Stayed 1 night in Apr 2024
Response from General Manager on 12 Apr 2024
Thank you for the kind words.

10/10 Excellent

Carie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 4 Mar 2024
Thank you for the wonderful 5 star review.

10/10 Excellent

Josiah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and updated property, would not hesitate to stay here again.
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
This is a wonderful review. We take pride in keeping our hotel clean and welcoming for all of our guests. We appreciate you.

10/10 Excellent

Burak M

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I have stayed in the US
Response from General Manager - Brandi Mohr on 3 Jan 2024
This is a FANTASTIC Review!! We appreciate you.

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from General Manager on 19 Dec 2023
Thank you Amy for your feedback. We appreciate you.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities
I was traveling alone, but felt quite safe. There were a few things that didn't work or were otherwise out of order: The TV in the breakfast room did not work No Wi-Fi - I needed to catch up on a a lot of work while here. It was which mostly impossible without an Internet connection (my option was to go over my data limit and pay ridiculous $ which I was required to do) The light inside the entry of my room didn't work which caused me some unease. I checked in late at night, and light would have been helpful. I will mention that this evening. I am not sure my coffee maker worked. I tried several times. The hotel was otherwise clean and maintained. Staff was wonderful. Breakfast was very good.
Stayed 2 nights in Nov 2023
Response from General Manager on 19 Dec 2023
Susan, we truly appreciate this honest and very helpful feedback. We are working on the items that you mentioned. Higher speed internet and a new TV for the Breakfast area. Your comfort and safety is our first priority. Thank you for staying with us and we look forward to your next visit.

10/10 Excellent

jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General manager on 19 Dec 2023
Thank you for the 5 star review.

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grandstay is a 10
Room was amazing. . Clean... spacious...very clean Give it a 10
Stayed 1 night in Oct 2023
Response from General Manager on 19 Dec 2023
We Appreciate you!!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on 19 Dec 2023
Wonderful rating. Thank you

10/10 Excellent

jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean inviting place with great rooms. Breakfast was less than great and didn't seem to match the greatness of the rest of the stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Karen, Ham Lake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer and very modern
Stayed 1 night in Sep 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Property was very clean staff great Shower leaked all over floor causing me to take a fall. Its obvious that this is an ongoing issue that has not been addressed. The wall and door are swoen due to old water damage, Very big liability for the hotel.
Stayed 1 night in Sep 2023

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and conveniant. The staff is very pleasant. The breakfast are excellent.
Stayed 4 nights in Aug 2023

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Aug 2023

4/10 Poor

Janice

Stayed 1 night in Aug 2023

10/10 Excellent

Nick

Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check this hotel out!
I cant say enough good things about this hotel. The front desk clerk was very helpful and pleasant. She went above and beyond with anything she could help with. The room was very comfortable and clean. The beds were comfortable along with the pillows. We faced the parking lot so I was concerned the light would shine in. But the window had double curtains so the room was nice and dark. Kids loved the pool - adults had a great time in the patio out back. Great job Grandstay Morris staff. Really appreciate everything you do!
Stayed 2 nights in Jul 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
High end bedding and linens. Cleanliness of bath room area.
Stayed 2 nights in Jul 2023

10/10 Excellent

Nicole

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This place is truly a gem in the middle of nowhere. I was shocked to find such a beautiful facility in such a rural area. The afternoon desk staff who checked us in was awesome. So friendly and helped answer lots of questions about the area. Housekeeping was amazing. Every inch of the property felt well tended to. Continental breakfast was pretty average but the dining area was kept beautifully. Awesome pool. Love that they have extended hours for adults after kids go to bed. The beds were so comfortable. Bedding was high end and felt luxurious. Loved the shampoos/soaps that were offered. They have an awesome little store with lots of variety to buy the things you might have forgotten. Close to fast food and fine dining. The only thing that was a little wonky was the laundry facility. We are on a nearly 4 week road trip and have done laundry at several hotels along the way. The laundry area here has just one washer and dryer. And it’s wildly expensive for a hotel laundry. It’s not that big of a deal - but it felt very off-brand. In every other way this hotel felt upscale. In this one small area it felt very cheap/low class. They do give you free laundry soap and fabric softener tho which is awesome! All in all this hotel is a winner for sure.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Will come back again.
Stayed 2 nights in Jun 2023

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel that is very clean, well cared for, and great staff.
Stayed 1 night in Jun 2023

10/10 Excellent

Heidi

Stayed 2 nights in Jun 2023

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great. Friendly reception, clean room, and great continental breakfast.
Stayed 1 night in Jun 2023

8/10 Good

Lyle

Liked: Cleanliness, staff & service, property conditions & facilities
was very nice and very clean only problem was the 2 nights bill my AARP discounts were not on bill and checked at desk said only could give credit for 1 night ? and was about 19.90 and was billed to my credit card at full rate. I have to more stays this summer at other hotels too so will make they have correct rate on check in.
Stayed 2 nights in Jun 2023

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Always a nice quiet stay.
Stayed 1 night in Jun 2023
Response from Danika on 8 Jun 2023
Thank you for staying with us!! Hope to see you again soon!

10/10 Excellent

eric, MOLINE

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice, and the breakfast was great. The staff was very friendly.
Stayed 3 nights in May 2023
Response from Danika on 8 Jun 2023
Thank you! We will make sure to share with our staff your kind sentiments.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s cleanliness & the staff very friendly & accommoding.
Stayed 6 nights in May 2023
Response from Danika on 8 Jun 2023
Thank you for your review! We great appreciate the feedback and hope to see you again soon!

10/10 Excellent

Lori

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Danika on 8 Jun 2023
Thank you for staying with us!

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service
Fabulous place
Stayed 1 night in May 2023
Response from Danika on 8 Jun 2023
Thank you for staying with us! We look forward to serving you again

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service!
Response from Danika on 8 Jun 2023
Greatly appreciate the feedback! Hope to see you again on your next trip to Morris

6/10 Okay

Eric

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Gave key to room. Room occupied. Went to desk. Got new room. Not cleaned junk everywhere. Went to desk. Sent to 3rd room. Same junk everywhere not clean. Went back to desk. Gave key. Went upstairs couldnt get in. Went back to desk. Battery for door was dead. Maintenance had to come install new. So after 5th attempt finLly got a room. Staff was nice but come on. Hotel was decent but overpriced. Not many options in that town but was disappointed for sure
Stayed 1 night in Apr 2023
Response from Danika on 8 Jun 2023
I'm sorry to hear about your experience and this will definitely be relayed to the team. We appreciate you taking the time to provide this feedback so we may work on deficiencies such as this in the future.

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service
Okay
Stayed 1 night in Apr 2023

10/10 Excellent

Michael

Stayed 2 nights in Apr 2023

10/10 Excellent

Lynelle

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Loved the hot tub. It was open til midnight! Room was clean and roomy
Stayed 1 night in Apr 2023

10/10 Excellent

Brenda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Morris
Staff was very friendly. This hotel is very clean and nice.
Stayed 1 night in Mar 2023

10/10 Excellent

Brent

Stayed 1 night in Feb 2023
Response from Jill Loge General Manager on 10 Mar 2023
Thank you for the wonderful review!

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and nice staff
Stayed 1 night in Feb 2023
Response from Jill Loge General Manager on 21 Feb 2023
Thank you for the wonderful review!

10/10 Excellent

Julie, Rogers

Travelled with family
Liked: Cleanliness, staff & service, amenities
Lean and easily accessible.
Stayed 1 night in Feb 2023
Response from Jill Loge General Manager on 21 Feb 2023
Thank you for the wonderful review!

2/10 Terrible

Cassie

Stayed 2 nights in Feb 2023
Response from General Manager on 21 Feb 2023
Hi Cassie,I am so sorry that you didn't enjoy your stay with us. We strive to make every guest stay here enjoyable. Please accept my apologies. We really hope you will stay with us again soon!

6/10 Okay

ANNA

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Shower water never hott. It was between Luke warm and fresh.
Stayed 1 night in Feb 2023
Response from Jill Loge General Manager on 21 Feb 2023
Hi Anna,Thank you for your review. We will look into this right away. We hope you will come stay with us again soon.

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Trip
Always enjoy staying here . We have stayed multiple times and have had nothing but positive experiences. Clean facility, friendly staff, good location .
Stayed 1 night in Feb 2023
Response from Jill Loge General Manager on 9 Feb 2023
Thank you for the wonderful review!

8/10 Good

ann

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Jill Loge General Manager on 17 Jan 2023
Thank you for the wonderful review!

8/10 Good

Scott

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Jill Loge General Manager on 10 Mar 2023
Thank you for the wonderful review!

8/10 Good

Rachel

10/10 Excellent

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. And quiet
Stayed 1 night in Dec 2022
Response from Jill Loge General Manager on 12 Dec 2022
Thank you for the wonderful review! We hope you can stay with us again soon!

6/10 Okay

Margaret

Travelled with family
Liked: Cleanliness, amenities
The first morning my toilet backed up-maintenance was not in I was given a plunger. As I left for the day I stated that the toilet still needed to be looked at and the plunger was in the room. When I returned that night the plunger was still there - and the toilet was still not working right, requested another room and was given one. Upon checkout I raised the issue with the desk clerk who then asked the maintenance person what he had done the prior day, he admitted he looked at it but did not try it and decided it was ok. I was told since I booked via Expedia they could not provide any discount for the inconvenience and lack of maintenance response.
Stayed 3 nights in Dec 2022
Response from Jill Loge General Manager on 9 Dec 2022
Thank you for your review. So sorry for any inconvenience moving rooms. I hope that you will come stay with us again soon. Thank you

10/10 Excellent

Bonita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Bre on 26 Nov 2022
Thank you for the excellent rating, we are so glad you enjoyed your stay!