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On arrival our room was dirty. After one nights stay and three attempts we got a clean room and upgrade. There is waterslides the kids enjoyed, however they open late in the day. The wave pool and indoor pool were clean and not packed with people. Overall we enjoyed our stay.
Ac didn't work the first couple of days. They sent maintenance crew to repair, but it didn't resolve the issue. Was not offered another room, when I asked for another room was told there is an upcharge. But overall the food was good, service was excellent. It is what it is.
i have been staying at this Hotel for the past 10 years, service is good, it is not walking distance to any Restaurants, so most guests eat at the restaurant, food is very good and prices as accesible.
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