Featured Image
1/32 Featured Image
Room type

Standard Room

Max Occupancy: 4 guests (up to 3 children)

Deluxe Room

Max Occupancy: 4 guests (up to 3 children)

Club Room

Max Occupancy: 4 guests (up to 3 children)


Get an overview of this hotelDowntown Central Zone hotel with health club


Walk to attractions

This 229-room hotel is within walking distance of most Central Zone attractions, including the Macroplaza and Santa Lucia Riverwalk (2 blocks) and the Old Quarter (4 blocks).

Pool, fitness center

Los Vitrales, the hotel's fine-dining restaurant, and complimentary business center are both open 24 hours. A health club includes a pool, tennis court, racquet court and fitness center.

Sweet Sleeper beds

Guestrooms feature Sheraton's signature Sweet Sleeper Beds, sitting areas with loveseats and desks, marble bathrooms, and high-speed Internet access.

Hotel Amenities

Hotel Amenities

The 24-hour Link@Sheraton interactive lobby lounge serves as a connectivity hub in the heart of the lobby. Guests are provided with 3 hours of complimentary Internet access per day. An outdoor pool, fitness facility, and 24-hour restaurant are onsite conveniences at Sheraton Ambassador Monterrey Hotel.

Events can be arranged in the hotel's 11 meeting rooms, including a ballroom. Valet parking is available for a surcharge.

  • Outdoor pool 
  • Spa tub 
  • Spa treatment room(s) 
  • Steam room 
  • Sauna 
  • Concierge services 
  • Free newspapers in lobby 
  • Health club 
  • Bar/lounge 
  • Restaurant 
  • Limo or Town Car service available 
  • Business center 
  • Conference space 
  • Meeting rooms 
  • Express check-in 
  • 24-hour front desk 
  • Multilingual staff 
  • Porter/bellhop 
  • Express check-out 
  • Safe-deposit box at front desk 
  • Total number of rooms - 229 
  • Hair salon 
  • Gift shops or newsstand 
  • Shopping on site 
  • Dry cleaning/laundry service 
  • Number of floors - 12 
  • Elevator/lift 
  • Tennis on site 
  • Wedding services 
  • Free WiFi 
  • ATM/banking 
  • Laundry facilities 
  • Valet parking (surcharge) 
  • Self parking (surcharge) 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Free Wi-Fi  
  • Rollaway/extra beds available  
  • Laundry facilities  
  • In-room childcare (surcharge)  


Available in all rooms: Wireless internet access ( 126 MXN per day ), Wired internet access ( 126 MXN per day )

Available in some public areas: Free WiFi


Self parking (surcharge), Valet parking (surcharge)

Room Amenities

  • Premium TV channels 
  • Pay movies 
  • Premium bedding 
  • Room service (24 hours) 
  • Climate control 
  • Air conditioning 
  • Blackout drapes/curtains 
  • Phone 
  • Minibar 
  • Coffee/tea maker 
  • Private bathroom 
  • Free toiletries 
  • Hair dryer 
  • Shower/tub combination 
  • In-room childcare (surcharge) 
  • Iron/ironing board 
  • Daily housekeeping 
  • Desk 
  • Pillowtop mattress 
  • Cable TV service 
  • In-room safe (laptop compatible) 
  • Rollaway/extra beds available 
  • Cribs/infant beds available 
  • WiFi (surcharge) 
  • Wired high-speed Internet access (surcharge) 
  • Plasma TV 

Where to Eat

Los Vitrales Restaurant - Fine-dining restaurant open 24 hours a day. Stained-glass ceiling, brass "street" lamps, and silk plants and palm trees. Buffet and à la carte breakfasts, lunches, dinners. Sunday brunch buffet with live music. Mexican and international dishes.

Le Pavillon Sports Bar - Club-like ambience with sports on TVs. Open late afternoon to late night. Closed Sundays.

Nearby Things to Do

Located in the hotel's health club and accessible by a second-story enclosed walkway is an 11.5-by-4.5-meter (38-by-15-ft) outdoor swimming pool surrounded by a sundeck furnished with padded lounge chairs and umbrella tables. Adjacent is a lighted, hard-surface tennis court (surcharge). Inside the health club are a complimentary fitness center with cardio machines, weight machines, and free weights; complimentary men's and women's saunas, steam rooms, and three-person spa tubs; and a racquetball/squash court (surcharge). Spinning classes (surcharges) are offered four mornings a week.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Racquetball/squash on site 

Hotel Policies


Check-in time starts at 3 PM


Check-out time is noon


Pets allowed, Only dogs and cats are allowed, Maximum number of pets per room 2, Pet maximum weight in kg is 20

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.


You'll be asked to pay the following charges at the hotel:
  • Pet deposit: MXN 270 per night
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Hotel Name

We should mention

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

Sorry, we seem to have had an issue loading our review content. Try again?