Outdoor pool, pool loungers

Reviews of Safi Royal Luxury Centro

4 out of 5
Safi Royal Luxury Centro
Pino Suarez No. 444 Sur, Colonia Centro, Monterrey, NL

Reviews

8.6

Excellent

Rating 10 - Excellent. 819 out of 1352 reviews" "
Rating 8 - Good. 247 out of 1352 reviews" "
Rating 6 - Okay. 131 out of 1352 reviews" "
Rating 4 - Poor. 64 out of 1352 reviews" "
Rating 2 - Terrible. 91 out of 1352 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Nancy, Humble

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They’re so dirty no haven’t towels never change the sheets it was dirty for three rooms that are rented we have really bad experience never go agen
Stayed 3 nights in Mar 2024
Response from Iliana Gutierrez on 25 Mar 2024
En nombre del Hotel Safi Royal Luxury agradecemos sus comentarios. Para nosotros su opinión es muy importante para seguir mejorando nuestra calidad de servicios. Agradecemos su preferencia.

8/10 Good

marton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general me gusta el hotel. El personal es amable pero hay que esperar demasiado por la recepción. No esta en pleno centro pero a unos 15 minutos caminar. La alberca parece mucha más grande en las fotos que es.
Stayed 4 nights in Mar 2024
Response from Iliana Gutierrez on 25 Mar 2024
En nombre del Hotel Safi Royal Luxury agradecemos sus comentarios. Para nosotros su opinión es muy importante para seguir mejorando nuestra calidad de servicios. Agradecemos su preferencia.

10/10 Excellent

Enrique, Montreal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 4 nights in Mar 2024
Response from Iliana Gutierrez on 25 Mar 2024
En nombre del Hotel Safi Royal Luxury agradecemos sus comentarios. Para nosotros su opinión es muy importante para seguir mejorando nuestra calidad de servicios. Agradecemos su preferencia.

8/10 Good

Tina Lauronda

Liked: Cleanliness, staff & service, property conditions & facilities
I like the scenery, dining and pool/jacuzzi. I didn't like that there was no refrigerator in the room, the drawers to the nightstand and dresser were broken. They didn't have hangers in the room for me.
Stayed 6 nights in Mar 2024
Response from Iliana Gutierrez on 15 Mar 2024
On behalf of the Safi Royal Luxury Hotel, we appreciate your comments. For us your opinion is very important to continue improving our quality of services.We appreciate your preference.

4/10 Poor

Miguel

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Ac not working properly, shower terrible. Need mayor update.
Stayed 4 nights in Feb 2024
Response from Iliana Gutierrez on 6 Mar 2024
En nombre del Hotel Safi Royal Luxury agradecemos sus comentarios. Para nosotros su opinión es muy importante para seguir mejorando nuestra calidad de servicios. Agradecemos su preferencia.

8/10 Good

Santos

Stayed 2 nights in Feb 2024
Response from Iliana Gutierrez on 25 Mar 2024
En nombre del Hotel Safi Royal Luxury agradecemos sus comentarios. Para nosotros su opinión es muy importante para seguir mejorando nuestra calidad de servicios. Agradecemos su preferencia.

6/10 Okay

Julio

Stayed 4 nights in Feb 2024
Response from Iliana Gutierrez on 25 Mar 2024
En nombre del Hotel Safi Royal Luxury agradecemos sus comentarios. Para nosotros su opinión es muy importante para seguir mejorando nuestra calidad de servicios. Agradecemos su preferencia.

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Iliana Gutierrez on 28 Feb 2024
En nombre del Hotel Safi Royal Luxury agradecemos sus comentarios. Para nosotros su opinión es muy importante para seguir mejorando nuestra calidad de servicios. Agradecemos su preferencia.

6/10 Okay

Eduardo

Stayed 1 night in Dec 2023
Response from Iliana Gutierrez on 25 Mar 2024
En nombre del Hotel Safi Royal Luxury agradecemos sus comentarios. Para nosotros su opinión es muy importante para seguir mejorando nuestra calidad de servicios. Agradecemos su preferencia.

10/10 Excellent

Sandra

Stayed 2 nights in Feb 2024
Response from Iliana Gutierrez on 25 Mar 2024
En nombre del Hotel Safi Royal Luxury agradecemos sus comentarios. Para nosotros su opinión es muy importante para seguir mejorando nuestra calidad de servicios. Agradecemos su preferencia.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente opción, además cerca de los puntos clave en centro de la ciudad
Stayed 1 night in Feb 2024
Response from Iliana Gutierrez on 12 Feb 2024
Muchas gracias por sus buenos comentarios, lo invitamosa compartir su experiencia en https://bit.ly/43qCGzTLo esperamos pronto en su próximo viaje!

2/10 Terrible

Laurence, Addison

Stayed 2 nights in Feb 2024
Response from Iliana Gutierrez on 25 Mar 2024
En nombre del Hotel Safi Royal Luxury agradecemos sus comentarios. Para nosotros su opinión es muy importante para seguir mejorando nuestra calidad de servicios. Agradecemos su preferencia.

8/10 Good

Hilda Gisela Trevino

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything ok, room was comfortable, clean with different type of pillow for better comfort, the only issue was that room keys are very easy to get un programmed and need to go to front desk for re programming, staff was nice.
Stayed 2 nights in Feb 2024
Response from Iliana Gutierrez on 7 Feb 2024
On behalf of the Safi Royal Luxury Hotel, we appreciate your comments. For us your opinion is very important to continue improving our quality of services.We appreciate your preference.

10/10 Excellent

German

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It classic
Stayed 1 night in Jan 2024
Response from Iliana Gutierrez on 16 Feb 2024
On behalf of the Safi Royal Luxury Hotel, we appreciate your comments. For us your opinion is very important to continue improving our quality of services.We appreciate your preference.

2/10 Terrible

Carlos

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The welcome to the hotel
Stayed 3 nights in Jan 2024
Response from Iliana Gutierrez on 30 Jan 2024
En nombre del Hotel Safi Royal Luxury agradecemos sus comentarios. Para nosotros su opinión es muy importante para seguir mejorando nuestra calidad de servicios. Agradecemos su preferencia.

8/10 Good

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Iliana Gutierrez on 30 Jan 2024
En nombre del Hotel Safi Royal Luxury agradecemos sus comentarios. Para nosotros su opinión es muy importante para seguir mejorando nuestra calidad de servicios. Agradecemos su preferencia.

10/10 Excellent

JUAN

Stayed 1 night in Dec 2023
Response from Iliana Gutierrez on 22 Feb 2024
En nombre del Hotel Safi Royal Luxury agradecemos sus comentarios. Para nosotros su opinión es muy importante para seguir mejorando nuestra calidad de servicios. Agradecemos su preferencia.

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Iliana Gutierrez on 2 Jan 2024
En nombre del Hotel Safi Royal Luxury agradecemos sus comentarios. Para nosotros su opinión es muy importante para seguir mejorando nuestra calidad de servicios. Agradecemos su preferencia.

2/10 Terrible

Nancy

Stayed 1 night in Dec 2023
Response from Iliana Gutierrez on 2 Jan 2024
En nombre del Hotel SAFI ROYAL LUXURY le ofrecemos las más sinceras disculpas por el inconveniente ocurrido. Estamos tomando medidas correctivas inmediatas. Su comodidad es lo más importante para nosotros.Agradecemos sus comentarios.Quedamos a sus órdenes.

10/10 Excellent

andres

Stayed 1 night in Dec 2023
Response from Iliana Gutierrez on 12 Jan 2024
En nombre del Hotel Safi Royal Luxury agradecemos sus comentarios. Para nosotros su opinión es muy importante para seguir mejorando nuestra calidad de servicios. Agradecemos su preferencia.

10/10 Excellent

Eunynx Peterson

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Iliana Gutierrez on 7 Feb 2024
En nombre del Hotel Safi Royal Luxury agradecemos sus comentarios. Para nosotros su opinión es muy importante para seguir mejorando nuestra calidad de servicios. Agradecemos su preferencia.

10/10 Excellent

Ivonne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Iliana Gutierrez on 18 Dec 2023
En nombre del Hotel Safi Royal Luxury agradecemos sus comentarios. Para nosotros su opinión es muy importante para seguir mejorando nuestra calidad de servicios. Agradecemos su preferencia.

8/10 Good

Olivero

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were going to charge me for the continental breakfast on the second morning. I was staying there for two evenings and leaving that morning. Needless to say, I was embarrassed by the individual.
Stayed 2 nights in Nov 2023
Response from Iliana Gutierrez on 4 Dec 2023
On behalf of the Hotel SAFI ROYAL LUXURY we offer our most sincere apologies for the inconvenience that occurred. We are taking immediate corrective action. Your comfort is the most important thing for us.We appreciate your comments.We are at your service.

10/10 Excellent

luz

Travelled with partner
Liked: Cleanliness
The place is magnificent! The room was great just the area where is located is no so good. I loved it.
Stayed 1 night in Nov 2023
Response from Iliana Gutierrez on 4 Dec 2023
On behalf of the Hotel SAFI ROYAL LUXURY we offer our most sincere apologies for the inconvenience that occurred. We are taking immediate corrective action. Your comfort is the most important thing for us.We appreciate your comments.We are at your service.

6/10 Okay

christopher

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Staff and customer service was above average Amenities are subpar. Rooms were outdated. Hotel is located in center of Monterrey and has access to multiple highways. However the surrounding area is not very clean nor it does not have much to offer
Stayed 8 nights in Nov 2023
Response from Iliana Gutierrez on 27 Nov 2023
On behalf of Hotel SAFI ROYAL LUXURY we offer our sincere apologies for the inconvenience. We are taking immediate corrective measures. Your comfort is the most important thing for us.We appreciate your comments.We remain at your service.

10/10 Excellent

Efrain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, excellent room service,and great condition of the hotel. But the surrounding area is littered with trash.
Stayed 5 nights in Nov 2023

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Iliana Gutierrez on 27 Nov 2023
Hotel Safi Royal Luxury agradece sus comentarios. Gracias por compartirnos su experiencia al hospedarse en nuestro hotel. Siempre es un gusto atenderle y nos llena de gran satisfacción saber que su estancia fue placentera. Esperamos tenerlo nuevamente en nuestro hotel en su próxima estancia, para seguir consintiéndolo como Usted lo merece.

10/10 Excellent

Diana

Stayed 2 nights in Nov 2023
Response from Iliana Gutierrez on 27 Nov 2023
On behalf of Hotel SAFI ROYAL LUXURY we offer our sincere apologies for the inconvenience. We are taking immediate corrective measures. Your comfort is the most important thing for us.We appreciate your comments.We remain at your service.

2/10 Terrible

leonel treviño

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk lady very upset very rude she don’t want to give the breakfast
Stayed 1 night in Nov 2023
Response from Iliana Gutierrez on 21 Nov 2023
On behalf of Hotel SAFI ROYAL LUXURY we offer our sincere apologies for the inconvenience. We are taking immediate corrective measures. Your comfort is the most important thing for us.We appreciate your comments.We remain at your service.

6/10 Okay

Ofelia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The internet service is poor! The area around is noisy and the traffic impossible!
Stayed 2 nights in Nov 2023
Response from Iliana Gutierrez on 21 Nov 2023
On behalf of Hotel SAFI ROYAL LUXURY we offer our sincere apologies for the inconvenience. We are taking immediate corrective measures. Your comfort is the most important thing for us.We appreciate your comments.We remain at your service.

10/10 Excellent

Gerardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hay arenas cerca para ir de compras
Stayed 1 night in Nov 2023
Response from Iliana Gutierrez on 21 Nov 2023
En nombre del Hotel SAFI ROYAL LUXURY le ofrecemos las más sinceras disculpas por el inconveniente ocurrido. Estamos tomando medidas correctivas inmediatas. Su comodidad es lo más importante para nosotros.Agradecemos sus comentarios.Quedamos a sus órdenes.

2/10 Terrible

Ana de la

Travelled with partner
Disliked: Cleanliness
Lo unico que fue de mi agrado fue el desayuno. Pero de ahi en fuera nada, tuve una terrible experiencia al encontrar sangre en las sabanas
Stayed 1 night in Nov 2023
Response from Iliana Gutierrez on 10 Nov 2023
En nombre del Hotel SAFI ROYAL LUXURY le ofrecemos las más sinceras disculpas por el inconveniente ocurrido. Estamos tomando medidas correctivas inmediatas. Su comodidad es lo más importante para nosotros.Agradecemos sus comentarios.Quedamos a sus órdenes.

10/10 Excellent

Francisco

Stayed 2 nights in Nov 2023
Response from Iliana Gutierrez on 10 Nov 2023
Agradecemos como siempre su preferencia. Nos complace poder seguir cumpliendo sus expectativas. Lo esperamos pronto en nuestro Hotel Safi Royal Luxury para seguir atendiéndolo con gran entusiasmo.

8/10 Good

Luis

Stayed 2 nights in Oct 2023
Response from Iliana Gutierrez on 27 Nov 2023
En nombre del Hotel SAFI ROYAL LUXURY le ofrecemos las más sinceras disculpas por el inconveniente ocurrido. Estamos tomando medidas correctivas inmediatas. Su comodidad es lo más importante para nosotros.Agradecemos sus comentarios.Quedamos a sus órdenes.

6/10 Okay

Tricia

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
Unfortunately the cleaning staff would take our towels and not replace them. So each day we would have to call for them to bring us towels which was more of an inconvenience than anything. There was no water in our room as it was to be and the front desk gave us a hard time when we’d ask for it. The food is good. The service timings for the restaurant and room service was fine just really the inconvenience of the basics in the room. The area around the hotel isn’t great honestly. We walked during the day from the hotel but it wasn’t as I was expecting based on photos shown to represent the hotel.
Stayed 3 nights in Oct 2023
Response from Iliana Gutierrez on 6 Nov 2023
On behalf of Hotel SAFI ROYAL LUXURY we offer our sincere apologies for the inconvenience. We are taking immediate corrective measures. Your comfort is the most important thing for us.We would like to give you the opportunity to visit us again on your next visit to Monterrey.

10/10 Excellent

Jose

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Iliana Gutierrez on 6 Nov 2023
En nombre del Hotel Safi Royal Luxury agradecemos sus comentarios. Para nosotros su opinión es muy importante para seguir mejorando nuestra calidad de servicios. Siempre será un placer atenderle y tenerlo de regreso en nuestro hotel y hacerlo sentir como en casa. Agradecemos su preferencia.

10/10 Excellent

Gabriella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Ashley Mancha on 23 Oct 2023
En nombre del Hotel Safi Royal Luxury agradecemos sus comentarios. Para nosotros su opinión es muy importante para seguir mejorando nuestra calidad de servicios. Agradecemos su preferencia.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like everything and is our favorite hotel in Monterrey.
Stayed 4 nights in Oct 2023
Response from Ashley Mancha on 23 Oct 2023
On behalf of the Safi Royal Luxury Hotel, we appreciate your comments. For us your opinion is very important to continue improving our quality of services.We appreciate your preference.

2/10 Terrible

LETICIA

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible installations,the room smells really bad,ac broke,water leak,extremely humidity .
Stayed 6 nights in Oct 2023
Response from Ashley Mancha on 16 Oct 2023
On behalf of the Hotel SAFI ROYAL LUXURY we offer our most sincere apologies for the inconvenience that occurred. We are taking immediate corrective action. Your comfort is the most important thing for us.We appreciate your comments.We are at your service.

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien
Stayed 1 night in Oct 2023
Response from Ashley Mancha on 13 Oct 2023
On behalf of the Safi Royal Luxury Hotel, we appreciate your comments. For us your opinion is very important to continue improving our quality of services.We appreciate your preference.

6/10 Okay

Berenice Landa

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
El beneficio, es muy céntrico. La atención es deficiente
Stayed 3 nights in Oct 2023
Response from Ashley Mancha on 9 Oct 2023
En nombre del Hotel SAFI ROYAL LUXURY le ofrecemos las más sinceras disculpas por el inconveniente ocurrido. Estamos tomando medidas correctivas inmediatas. Su comodidad es lo más importante para nosotros.Agradecemos sus comentarios.Quedamos a sus órdenes.

6/10 Okay

Joaquin P

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Ashley Mancha on 5 Oct 2023
En nombre del Hotel SAFI ROYAL LUXURY le ofrecemos las más sinceras disculpas por el inconveniente ocurrido. Estamos tomando medidas correctivas inmediatas. Su comodidad es lo más importante para nosotros.Agradecemos sus comentarios.Quedamos a sus órdenes.

10/10 Excellent

Julio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 5 nights in Sep 2023
Response from Ashley Mancha on 13 Oct 2023
En nombre del Hotel Safi Royal Luxury agradecemos sus comentarios. Para nosotros su opinión es muy importante para seguir mejorando nuestra calidad de servicios. Agradecemos su preferencia.

6/10 Okay

Chandra

Stayed 1 night in Sep 2023
Response from Ashley Mancha on 13 Oct 2023
En nombre del Hotel Safi Royal Luxury agradecemos sus comentarios. Para nosotros su opinión es muy importante para seguir mejorando nuestra calidad de servicios. Agradecemos su preferencia.

10/10 Excellent

Chandra

Liked: Amenities
Stayed 1 night in Sep 2023
Response from Ashley Mancha on 13 Oct 2023
En nombre del Hotel Safi Royal Luxury agradecemos sus comentarios. Para nosotros su opinión es muy importante para seguir mejorando nuestra calidad de servicios. Agradecemos su preferencia.

10/10 Excellent

ana

Stayed 1 night in Sep 2023
Response from Ashley Mancha on 27 Oct 2023
En nombre del Hotel Safi Royal Luxury agradecemos sus comentarios. Para nosotros su opinión es muy importante para seguir mejorando nuestra calidad de servicios. Agradecemos su preferencia.

8/10 Good

SERVIACERO, LEON

Business traveller
Liked: Cleanliness, staff & service, amenities
My complain is the room smell old, It was dislike, all others services was good o very good
Stayed 1 night in Sep 2023
Response from Ashley Mancha on 18 Sept 2023
On behalf of the Hotel SAFI ROYAL LUXURY we offer our most sincere apologies for the inconvenience that occurred. We are taking immediate corrective action. Your comfort is the most important thing for us.We appreciate your comments.We are at your service.

6/10 Okay

roberto, MELROSE PARK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The area where the hotel is located is not very safe safe and the area looks some kind of dirty, the food in the restaurant is buffet but very limited
Stayed 3 nights in Sep 2023
Response from Ashley Mancha on 18 Sept 2023
On behalf of the Hotel SAFI ROYAL LUXURY we offer our most sincere apologies for the inconvenience that occurred. We are taking immediate corrective action. Your comfort is the most important thing for us.We appreciate your comments.We are at your service.

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ashley Mancha on 15 Sept 2023
En nombre del Hotel Safi Royal Luxury agradecemos sus comentarios. Para nosotros su opinión es muy importante para seguir mejorando nuestra calidad de servicios. Agradecemos su preferencia.

10/10 Excellent

Bertha E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 1 night in Sep 2023
Response from Ashley Mancha on 15 Sept 2023
On behalf of the Safi Royal Luxury Hotel, we appreciate your comments. For us your opinion is very important to continue improving our quality of services.We appreciate your preference.