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On arrival our room was dirty. After one nights stay and three attempts we got a clean room and upgrade. There is waterslides the kids enjoyed, however they open late in the day. The wave pool and indoor pool were clean and not packed with people. Overall we enjoyed our stay.
i have been staying at this Hotel for the past 10 years, service is good, it is not walking distance to any Restaurants, so most guests eat at the restaurant, food is very good and prices as accesible.
Great service, very accommodating staff, rooms are ample and comfy, location is great, good restaurants, fast food, shops even a movie theater, all in the same complex which is great on the either over 100 or below 38 Monterrey weather
The check in was very fast, the staff is nice & friendly! It is a very good hotel at a walking distance for shopping & dining in the heart of Monterrey downtown! I definitely recommend this hotel!
I like the overall experience. But I was expecting a better room. Even when they offered me a upgrade and gave me a room with an extra sofa- bed in the pool area. The decoration of the room was not nice and it seem to me needed and update. The service of the front desk was amazing. They sent cookies ...
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