BBQ/picnic Area

Reviews of Wyndham Garden Monterrey Aeropuerto

2.5 out of 5
Wyndham Garden Monterrey Aeropuerto
Ave Rogelio Gonzalez Caballero 150, Apodaca, NL

Reviews

8.2

Very good

Rating 10 - Excellent. 508 out of 1002 reviews" "
Rating 8 - Good. 230 out of 1002 reviews" "
Rating 6 - Okay. 109 out of 1002 reviews" "
Rating 4 - Poor. 70 out of 1002 reviews" "
Rating 2 - Terrible. 85 out of 1002 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gilberto, Granger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got the wrong room type when checking in but they quickly made the switch and we got the room we reserved. Clean and well maintained property. Safe area close to airport
Stayed 1 night in Jan 2024
Response from Laura Sifuentes, Gerente de Recepción on 23 Apr 2024
Thank you for choosing us as your lodging option. We always appreciate the feedback we receive from our guests and take every suggestion into consideration. We hope to see you soon!

8/10 Good

Maria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and friendly
Stayed 1 night in Mar 2024
Response from Laura Sifuentes, Gerente de Recepción on 27 Mar 2024
Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!

4/10 Poor

Jose

Disliked: Staff & service, amenities, property conditions & facilities
The last hotel I would choose if I ever stay in the area
Stayed 1 night in Mar 2024
Response from Laura Sifuentes, Gerente de Recepción on 27 Mar 2024
Thank you for staying with us. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.We hope you choose to create more memories with us whenever your travels bring you back to Monterrey.

8/10 Good

Sergio

Travelled with partner
Liked: Cleanliness, staff & service
Needs maintenance, but is clean… perfect to spend 1 night
Stayed 1 night in Mar 2024
Response from Laura Sifuentes, Gerente de Recepción on 27 Mar 2024
Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Wyndham Garden Monterrey Airport. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Monterrey.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Es muy accesible. Con servicio de transporte al aeropuerto Mariano Escobedo.
Stayed 1 night in Mar 2024
Response from Laura Sifuentes, Gerente de Recepción on 27 Mar 2024
Muchas gracias por dedicarnos un poco de su tiempo, agradecemos que nos califique con excelencia.¡Esperamos verlo pronto de regreso!

4/10 Poor

Ricardo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Laura Sifuentes, Gerente de Recepción on 21 Mar 2024
Gracias por hospedarse con nosotros. Los esperamos pronto.

2/10 Terrible

Lopez

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The people at the front desk had a super bad attitude specially one guy can’t remember his name. I would never stay at this place again 😡
Stayed 1 night in Mar 2024
Response from Laura Sifuentes, Gerente de Recepción on 7 Mar 2024
Thank you for staying with us. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. We hope to have an opportunity to provide you a better experience in the future.

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Verónica Velásquez, Gte. General. on 11 Mar 2024
Hola Cesar, Gracias por su estancia, estamos felices de haberle recibido en éste su hotel.Le esperamos pronto de regreso!

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service desk even though i checked in after midnight. Nice room,good staff,great shuttle driver,tasty breakfast. I will be returning for work soon definitely stay here again.
Stayed 1 night in Mar 2024
Response from Laura Sifuentes, Gerente de Recepción on 6 Mar 2024
Thank you for choosing us as your lodging option. We are more than happy to know you enjoyed your stay. Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!

2/10 Terrible

Cecilia

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Tenia basura el cuarto no sevia el elevador estaba sucio
Stayed 3 nights in Feb 2024
Response from Laura Sifuentes, Gerente de Recepción on 4 Mar 2024
Gracias por tomar un poco de su tiempo para hacernos llegar sus comentarios en referencia a su reciente estancia en Wyndham Garden Monterrey Aeropuerto.Nuestro objetivo es su completa satisfacción y hacerlo sentir tan relajado y confortable como sea posible, le pido nuestras más sinceras disculpas si no cumplimos con sus expectativas en ciertas áreas así mismo nos complace saber que disfrutó de nuestra calidad en limpieza y servicio.Sería un honor darle la bienvenida de nuevo a nuestro hotel y saludarle personalmente.

8/10 Good

Uriel, Tlaquepaque

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen lugar cerca del aeropuerto con la facilidad de ser transportado al aeropuerto las 24 horas del día.
Stayed 2 nights in Feb 2024
Response from Laura Sifuentes, Gerente de Recepción on 4 Mar 2024
Muchas gracias por hospedarse con nosotros.¡Esperamos nos pueda visitar pronto!

4/10 Poor

Steven

Business traveller
Disliked: Staff & service, property conditions & facilities
If you are only going to sleep it's cheap and fine, nicer options nearby. Get what you pay for, small rooms.
Stayed 1 night in Feb 2024
Response from Verónica Velásquez, Gte. General. on 28 Feb 2024
Hello Steven, We thank you for choosing to stay with us. We look forward to another opportunity to welcome you to demonstrate our commitment to your comfort.Best regards!

10/10 Excellent

Sergio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for one night! Ride to the airport 24 hours
Stayed 1 night in Feb 2024
Response from Verónica Velásquez, Gte. General. on 28 Feb 2024
Dear SergioWe know that your time is valuable, thank you for taking a moment to share with us your experience.There is always a reason to thank and today we want to thank you on behalf of the entire team that has given us this excellent rating, for us it means a lot because it motivates us to continue offering the service that distinguishes us, we are very happy to know that you enjoyed your stay and that we meet our goal, which is the satisfaction of our guests.Best regards!

8/10 Good

Soraya, Santee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Laura Sifuentes, Gerente de Recepción on 26 Feb 2024
Gracias por hospedarse con nosotros. ¡Los esperamos pronto!

8/10 Good

Wolfgang

Business traveller
Liked: Staff & service
Several dining areas nearby that you can walk to, areas busy but easily accessible to the airport and functional.
Stayed 1 night in Feb 2024
Response from Verónica Velásquez, Gte. General. on 28 Feb 2024
Dear WolfgangWe thank you for choosing to stay with us. Thank you for your comments!We look forward to another opportunity to welcome you.Best regards!

10/10 Excellent

Delia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 1 night in Feb 2024
Response from Verónica Velásquez, Gte. General. on 20 Feb 2024
Hello Delia!Thank you for your visit! We hope to see you soon! Best regards!

10/10 Excellent

Delia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is excellent food and stay
Stayed 1 night in Feb 2024
Response from Laura Sifuentes, Gerente de Recepción on 17 Feb 2024
Gracias por hospedarse con nosotros.¡Vuelva Pronto!

2/10 Terrible

REYNALDO

Stayed 1 night in Jan 2024

6/10 Okay

ROBERTO, El Paso

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Property is in badly need of updating and maintenance. It’s old, muggy smell in the room. Does not deserve the current rating
Stayed 1 night in Jan 2024

4/10 Poor

Elizabeth

Travelled with family
estaba sucia la habitacion, las sabanas y toallas se ven percudidas. la regadera tenia cabellos pegados en la pared
Stayed 1 night in Dec 2023

8/10 Good

Elizabeth

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Falta mantenimiento y limpieza
Stayed 1 night in Jan 2024
Response from Laura Sifuentes, Gerente de Recepción on 6 Mar 2024
Gracias por hospedarse con nosotros. Tenga la seguridad de que sus comentarios serán revisados para continuar mejorando nuestros productos y servicios. ¡Esperamos verlos pronto!

2/10 Terrible

EVA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
VIVA AEROBUS DO NOT respect people, there are not business class or first class seats as Aeromexico, Volaris, Continental or American airlines, in Volares all chairs are the same, not TV, Not music, not even water or free coffee, not a line to go into the airplane, they put wherever they want the carry on, do not respecting a place for people paying a high rate seat. Everything has a cost the lugages are charge double in a conection, AVOID VIVA AEROBUS, a nightmare
Stayed 1 night in Jan 2024
Response from Laura Sifuentes, Gerente de Recepción on 4 Mar 2024
Thank you for your comments Eva, Al though we are a Hotel, we hope you have a better experience with the mentioned Airline. We hope to see you soon!

2/10 Terrible

homar b.

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Laura Sifuentes, Gerente de Recepción on 18 Feb 2024
Thank you for choosing us as your lodging option. We have shared your feedback with the appropriate hotel team.Please come back soon!

8/10 Good

PEDRO

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

VICTOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT IN EVERY WAY
Love the 1PM Check-out. I was able to work out after breakfast, take a hot shower and pack my bags at a relaxed pace before jumping on the shuttle to catch my afternoon flight.
Stayed 1 night in Dec 2023

10/10 Excellent

Hugo Edgar

Travelled with family
Everything is ok
Stayed 1 night in Dec 2023

2/10 Terrible

JOSE RAMON

Travelled with family
Disliked: Amenities
Nos cancelaron la reservación sin avisarnos. Pésima atención telefónica..Nada recomendable.
Stayed 1 night in Dec 2023

8/10 Good

Luis

Stayed 1 night in Dec 2023

8/10 Good

Gerardo

Stayed 2 nights in Dec 2023

10/10 Excellent

Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Calm stay. Super close to the airport and quick and easy check in.
Response from Laura Sifuentes, Gerente de Recepción on 17 Feb 2024
Gracias por hospedarse con nosotros.¡Vuelva Pronto!

6/10 Okay

Juan

Disliked: Staff & service, amenities
La Habitacion estaba sucia no aspiraron y polvosa y avia ropa interior de hombre tirada atras de un buro Las recepcionitas no amables
Stayed 1 night in Nov 2023

10/10 Excellent

Blankiss

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

6/10 Okay

Patti

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Karla I

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Clogged sink. No hot water in the shower. The water from the showerhead goes everywhere. Just 2 towels for a room for 4.
Stayed 1 night in Nov 2023

10/10 Excellent

FRANK AGUIRRE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

MARCELA, MEXICALI

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
al gimnasio le falta incluir unas cuantas mancuernas.
Stayed 1 night in Nov 2023

6/10 Okay

Adrian

Travelled with family
Liked: Staff & service
Had trouble with getting my door unlocked. Service personnel were very helpful but it took them 3 times to get it right. Breakfast was substandard. The staff was very friendly!
Stayed 2 nights in Oct 2023

10/10 Excellent

Lorry

Travelled with family
Liked: Cleanliness, staff & service
Hassle free, clean, simple, courteous with great breakfast.
Stayed 1 night in Oct 2023

2/10 Terrible

Mario

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Telephone was not working, wifi would not connect, shower head broken, linen in poor condition, tv not working.
Stayed 2 nights in Oct 2023

10/10 Excellent

Elias

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Raul

Stayed 1 night in Oct 2023

10/10 Excellent

kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVE the Shuttle -- I arrived afte 11:00 pm and the shuttle and the hotel were waiting my exhausted self.
Stayed 1 night in Oct 2023

2/10 Terrible

Adalberto, San antonio

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel has a no ac rurn on on the entire building and as a check in they start up them
Stayed 1 night in Oct 2023

10/10 Excellent

Nereida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was very relaxing. Customer service - check in was a breeze. Very clean
Stayed 1 night in Sep 2023

10/10 Excellent

Roman Jose

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Verificar la condición del aire acondicionado por olores no gratos dentro de la habitación.
Stayed 1 night in Sep 2023

10/10 Excellent

Yolanda

Stayed 1 night in Sep 2023

10/10 Excellent

Elkin Jose

Stayed 1 night in Aug 2023

2/10 Terrible

Maria

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is old and dirty, the bathroom had mold on the ceiling, sheets and towels were extremely old !!
Stayed 2 nights in Aug 2023

10/10 Excellent

Elide

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shuttle service is super convenient
The location is great, the beds were very comfortable, the shuttle service to the airport was easy to schedule, on time and makes it very convenient when traveling on an early flight, would definitely stay at this hotel next time I visit Monterrey.
Stayed 1 night in Aug 2023

10/10 Excellent

Rosalba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel , at 10 minutes to the aerport , comfortable beds an clean bathrom , like 👍
Stayed 1 night in Jul 2023