Lobby

Reviews of City Express Plus by Marriott Monterrey Nuevo Sur

3 out of 5
City Express Plus by Marriott Monterrey Nuevo Sur
Av. Revolucion 2703, Monterrey, NL

Reviews

8.4

Very good

Rating 10 - Excellent. 462 out of 893 reviews" "
Rating 8 - Good. 260 out of 893 reviews" "
Rating 6 - Okay. 86 out of 893 reviews" "
Rating 4 - Poor. 44 out of 893 reviews" "
Rating 2 - Terrible. 41 out of 893 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is great and in a good neighborhood
Stayed 2 nights in Mar 2024

10/10 Excellent

Nestor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked it as it is located within a shopping plaza and near a very important avenue. Staff was very friendly.
Stayed 2 nights in Mar 2024

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Everyone was very friendly and helpful
Stayed 3 nights in Feb 2024

10/10 Excellent

Amanda, New Caney

Stayed 1 night in Jan 2024

10/10 Excellent

Stephanie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet area. Located in convenient shopping plaza.
Stayed 2 nights in Feb 2024

10/10 Excellent

Alfredo, Hidalgo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place, I recommend
Stayed 1 night in Feb 2024

8/10 Good

Juan

Business traveller
Liked: Cleanliness, staff & service, amenities
Sink was clogged.
Stayed 1 night in Dec 2023

6/10 Okay

Maria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
No hot breakfast, only fruit , cereals, yogurt. Also, I had to ask for towels, they just provided 2, for a family of 6. And the sofa , is not sofa bed, is a futon, so it was very uncomfortable to sleep there, and there was not sheets or blankets for it, we had to ask for them. We reserved a suite for 6 , so it was supposed that we were to use the “sofa bed” or futon.
Stayed 4 nights in Dec 2023

10/10 Excellent

Leticia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recepcionista muy atenta.
Stayed 1 night in Dec 2023

8/10 Good

Christopher

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Lobby staff deja mucho que desear.
El personal del lobby es lo único deficiente en este hotel. No saben ayudar, responden con mala cara y nunca saben nada. La única que sabe hacer su trabajo en lobby es Gabriela que a pesar de su condición de sordo muda siempre está muy atenta para ayudar. Los demás no saben nada de atención al cliente.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jesús

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, exceeded all my expectations!!
Stayed 6 nights in Dec 2023

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Sergio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a lot of places where to get some food
Stayed 2 nights in Nov 2023

10/10 Excellent

Angela, Cypress

Stayed 3 nights in Nov 2023

2/10 Terrible

Ricardo

Stayed 1 night in Nov 2023

10/10 Excellent

Frances

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place❤️
Stayed 1 night in Oct 2023

10/10 Excellent

jose

Stayed 1 night in Sep 2023

8/10 Good

German

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located, clean, friendly staff. No complains.
Stayed 3 nights in Sep 2023

10/10 Excellent

Rafael, San Antonio

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence on customer service. 5th time been there. I will go over and over
Stayed 2 nights in Aug 2023

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Several internet problems during my stay
Stayed 10 nights in Jul 2023

8/10 Good

Julio

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

10/10 Excellent

Lucia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

4/10 Poor

Juan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty
The room assigned to us was dirty. Sheets had hairs everywhere and not necessary from the head. It took then about 40 minutes to gives is another room, it was late at night when we showed up, kids where tired but couldn't sleep on the dirty beds. Bad experience
Stayed 1 night in Jul 2023

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not enough towels. A/C was very noisy. No A/C in hotel hallways. Service was great, food was very good.
Stayed 3 nights in Jul 2023

8/10 Good

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Yesica

Stayed 1 night in Jun 2023

10/10 Excellent

Beatriz Eugenia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jun 2023

10/10 Excellent

Carlos, McAllen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

armando Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Enoc

Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like the parking
Stayed 1 night in May 2023

10/10 Excellent

Guiying, COLUMBIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2023

10/10 Excellent

Dianne

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was cleaned and everyone was very nice and friendly. A lot of restaurants around to eat and have drinks. Very calm neighborhood.
Stayed 9 nights in Apr 2023

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Admin City Express Plus Mty Nuevo Sur on 6 May 2023
Gracias por tu calificación. Seguimos trabajando para brindarte la mejor experiencia.

8/10 Good

Jangt2003

Travelled with family
Liked: Amenities
Disliked: Staff & service
Card to operate elevator didn't work, had to reprogram. AC wasn't working, had to call 3 times and wait until 2nd day to be moved. Bathroom sinks in both rooms were very slow draining.
Stayed 2 nights in Apr 2023

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
Good Hotel
Great Hotel with a small plaza on top of you with amenities and restaurants, yes I would recommend to friends and family
Stayed 2 nights in Mar 2023
Response from Admin City Express Plus Mty Nuevo Sur on 21 Mar 2023
Hi Lucas,Thanks for sharing your experience! it is a pleasure to serve you.

6/10 Okay

Victor

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 11 nights in Mar 2023
Response from Admin City Express Plus Mty Nuevo Sur on 17 Mar 2023
Buen día Víctor,Gracias por compartir tu experiencia.

10/10 Excellent

Senait

Stayed 2 nights in Jan 2023

8/10 Good

Oscar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, except the A/C was too noisy
Response from Admin City Express Plus Mty Nuevo Sur on 16 Jan 2023
Buen día estimado huésped, Le ofrecemos una sincera disculpa por este caso que menciona, vamos a trabajar en estos detalles y mejorarlos en su totalidad. Trabajamos para brindarle lo mejor y nuestro compromiso es mejorar. Estamos a sus órdenes. Saludos cordiales.

10/10 Excellent

Tashara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022

4/10 Poor

Yadira

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Worst hotel experience.
They never brought a second bath towel as requested 3 times and did not clean the room. The bedsheets did not smell clean.
Stayed 1 night in Dec 2022
Response from Admin City Express Plus Mty Nuevo Sur on 19 Dec 2022
Thank you very much for taking a few minutes to comment on our accommodation. We apologize for the inconvenience caused, we will work on it. Every day we work for you and our mission is to provide the best service.

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel, the room was a very small, besides of that all was great. you have a plaza that has a lot of food a drinks just a few steps away
Stayed 1 night in Nov 2022
Response from Admin City Express Plus Mty Nuevo Sur on 3 Dec 2022
Dear guest,We really appreciate sharing your experience with us! It is a pleasure to serve you. We look forward to seeing you again soon.

8/10 Good

Erica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location but small rooms
The hotel was recommended so I was looking forward to stay. The hotel is very clean and close to many eateries and shops. The only thing I did not like is that the hotel's rooms were very small. I stayed with my two teenage kids and it was uncomfortable. That is the reason I will not stay there. The hotel was clean.
Stayed 2 nights in Nov 2022
Response from Admin City Express Plus Mty Nuevo Sur on 3 Dec 2022
Dear guest,We really appreciate sharing your experience with us! It is a pleasure to serve you. We look forward to seeing you again soon.

10/10 Excellent

Omar Ivan

Stayed 1 night in Nov 2022
Response from Admin City Express Plus Mty Nuevo Sur on 3 Dec 2022
Dear guest,We really appreciate sharing your experience with us! It is a pleasure to serve you. We look forward to seeing you again soon.

8/10 Good

Maylen Medina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

Arturo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed mattress is not confortable
Stayed 1 night in Oct 2022
Response from Admin City Express Plus Mty Nuevo Sur on 21 Oct 2022
Thank you very much for taking a few minutes to comment on our accommodation. We apologize for the inconvenience caused, we will work on it. Every day we work for you and our mission is to provide the best service.

4/10 Poor

Jose

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
the mattresses were hard and old, mold in the shower and turning on the lights in the room confused
Stayed 3 nights in Sep 2022
Response from Admin City Express Plus Mty Nuevo Sur on 19 Sept 2022
Thank you very much for taking a few minutes to comment on our accommodation. We apologize for the inconvenience caused, we will work on it. Every day we work for you and our mission is to provide the best service.

10/10 Excellent

Perla

Stayed 1 night in Aug 2022

10/10 Excellent

ALAIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Admin City Express Plus Mty Nuevo Sur on 22 Aug 2022
Buen día Alain,Muchas gracias por compartir tu expriencia.