Ratings based on 2,922 Verified Reviews

4.2 out of 5
85% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller from Santa Clara California

Posted 26-Mar-2017
We had a terrible experience with the parking lot attendant as we tried to leave. We did not have the correct valet ticket, but part of it and she threatened to not let us exit the garage. She repeated the threat twice. I reported her and was told someone would contact me which they never did. It totally ruined my experience there. It is a pricey place and respect for the customer and courtesy to the guests should be a priority. Sadly they don't seem to care enough to even acknowledge when such a situation happens. What a disappointment.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Mar-2017
Pros: Close to a lot of attractions
Love the hotel except you have to walk on a public walkway to get to the pool
5out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel,

Posted 21-Mar-2017
Everything was clean and updated. They only thingI didn't like is that you had to walk on a public walkway out in the open to get to the pool. Had a great stay.
Comment from Hotel Management
22-Mar-2017 by Troy Reil, Hotel Management
Thank you for staying with us and providing us with your feedback.
2out of 5
by A verified traveller from C, Half Moon Bay

Not worth it

Posted 20-Mar-2017
The room had a tower fan instead of air conditioning. The ceiling fan was not over the bed, but on the side of the room. The water pressure was horrible. It was more of a sprinkle. The hotel parking is not convenient. You have to leave the hotel and walk across the way to an elevator. Very disappointed!
3out of 5
by A verified traveller

Nice location, definitely room for improvement

Posted 19-Mar-2017
Pros: Location , interior of room very nice
Cons: Front staff maybe could use a bit of retraining in regards to public relations
Location: Downtown Monterey , so much to do
Was pleased to see great location of hotel , understand construction underway , but honestly front desk staff not very friendly or very interested in helping to make stay more enjoyable despite the construction, not sure why that was considering the hotel did not seem to be busy at all, in fact quite empty.
3out of 5
Recommended
for Couples
by A verified traveller from MA

Best option in Monterey, AFTER the construction

Posted 16-Mar-2017
Pros: Great staff, clean environment, good location
Cons: After the construction it should be great
Location: Museums, wharf, restaurants, bars
This hotel is probably one of the best options you got in this area, very friendly staff and clean rooms. However, the lobby construction that has been going on is extremely annoying when you get in and out of the hotel. It made so much noise in a place that we went to relax and enjoy ourselves. Also, the spa that they advertise is not a part of the hotel, has nothing to do with it.
5out of 5
Recommended
for Everyone
by A verified traveller from CA

Posted 15-Mar-2017
This hotel is everything I look for in a hotel; good location, friendly staff, and clean and comfy rooms. Parking is easy and being able to leave your car in the garage after checkout is very convenient. Both restaurants at this hotel are great!
5out of 5
Recommended
for Everyone
by A verified traveller

Great location, but construction :(

Posted 14-Mar-2017
Place STILL has tons of construction going on. It's been a year, looks ugly and is damned inconvenient.
4out of 5
Recommended
for Everyone
by A verified traveller from Roseville Ca

Great stay

Posted 13-Mar-2017
Great stay overall. But it be fair if third party like Expedia and others post notice on their website for this specific hotelthat hotel is under construction. Cause it stinked outside so badly of construction site.
4out of 5
Recommended
for Everyone
by A verified traveller

Great Location

Posted 13-Mar-2017
Everything was great . Close to all the prime locations. Waiting for their renovation to be completed to see their new reception area. Overall the stay was nice.