Lobby

Reviews of Portola Hotel & Spa at Monterey Bay

4 out of 5
Portola Hotel & Spa at Monterey Bay
Two Portola Plaza, Monterey, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 1078 out of 1905 reviews" "
Rating 8 - Good. 434 out of 1905 reviews" "
Rating 6 - Okay. 224 out of 1905 reviews" "
Rating 4 - Poor. 99 out of 1905 reviews" "
Rating 2 - Terrible. 70 out of 1905 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has the best location! Two minute walk to the Wharf and literally some of the best dining right down the street. The rooms are nice and clean and so is the property. We used the hot tub every night and met so cool people also enjoying the hot tub. We’ll definitely be staying here again and recommend it.
Stayed 2 nights in Mar 2024
Response from Troy on 25 Mar 2024
Thank you for staying with us and providing your feedback.

10/10 Excellent

Adrianna

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Troy on 26 Mar 2024
Thank you for staying with us and providing your feedback.

8/10 Good

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our visit. Loved the hotel, itself. Great customer service from staff.. from check in to restaurant visits. My only negative was hearing the neighbors each night and early morning.
Stayed 2 nights in Mar 2024

10/10 Excellent

Casey

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Love it. Would do again.
Stayed 1 night in Mar 2024
Response from Troy on 25 Mar 2024
Thank you for staying with us and providing your feedback.

6/10 Okay

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. We stayed for one night. My only issue was getting a text message waking us up to ask what time we were leaving! Check out wasn’t until 12pm!
Stayed 1 night in Mar 2024
Response from Troy on 26 Mar 2024
Thank you for staying with us and providing your feedback.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel offers views of the bay, and the downtown area of Monterey is a short walk.
Stayed 2 nights in Mar 2024
Response from Troy on 25 Mar 2024
Thank you for staying with us and providing your feedback.

8/10 Good

JESSICA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Troy on 25 Mar 2024
Thank you for staying with us and providing your feedback.

8/10 Good

Jim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location close to downtown and the wharf.
Stayed 1 night in Mar 2024
Response from Troy on 22 Mar 2024
Thank you for staying with us and providing your feedback.

10/10 Excellent

Harjinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Troy on 25 Mar 2024
Thank you for staying with us and providing your feedback.

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Troy on 25 Mar 2024
Thank you for staying with us and providing your feedback.

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Troy on 25 Mar 2024
Thank you for staying with us and providing your feedback.

8/10 Good

Rosa, BROOKLYN

Travelled with family
Liked: Staff & service
Good location and price point.
Stayed 2 nights in Mar 2024
Response from Troy on 21 Mar 2024
Thank you for staying with us and providing your feedback.

10/10 Excellent

Lizette

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and classy
Stayed 1 night in Mar 2024
Response from Troy on 21 Mar 2024
Thank you for staying with us and providing your feedback.

10/10 Excellent

Kimberly

Liked: Cleanliness, property conditions & facilities
Enjoyed our stay. Very nice hotel.
Stayed 1 night in Mar 2024
Response from Troy on 25 Mar 2024
Thank you for staying with us and providing your feedback.

10/10 Excellent

Geoffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location, great property, great amenities. Will be back soon!
Stayed 3 nights in Mar 2024
Response from Troy on 21 Mar 2024
Thank you for staying with us and providing your feedback.

10/10 Excellent

Kimberly

Travelled with partner
Great proximity to the Wharf.
Stayed 1 night in Mar 2024
Response from Troy on 19 Mar 2024
Thank you for staying with us and providing your feedback.

10/10 Excellent

Norma

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice comfortable beds! Expensive corkage fee
Stayed 1 night in Mar 2024
Response from Troy on 19 Mar 2024
Thank you for staying with us and providing your feedback.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Troy on 20 Mar 2024
Thank you for staying with us and providing your feedback.

10/10 Excellent

Stella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, walking distance to great places.
Stayed 1 night in Mar 2024
Response from Troy on 18 Mar 2024
Thank you for staying with us and providing your feedback.

10/10 Excellent

Ann Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Nice staff. Wonderful location. Great room. My only complaint is that they didn’t have room service
Stayed 1 night in Mar 2024
Response from Troy on 18 Mar 2024
Thank you for staying with us and providing your feedback.

10/10 Excellent

Angie

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I normally don’t leave reviews, but we had an amazing experience.. I’d tell all my friends to come! We arrived with our family, the staff was friends at the entrance, during check in, and at the restaurant. Our kids were a little crazy and we appreciated that the staff was helpful and didn’t judge us by how hectic it felt. Also the aesthetic is perfect for someone who loves art and a good grown vibe.
Stayed 1 night in Mar 2024
Response from Troy on 18 Mar 2024
Thank you for staying with us and providing your feedback.

10/10 Excellent

MARSHALL

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place you won't be disappointed
Stayed 1 night in Mar 2024
Response from Troy on 18 Mar 2024
Thank you for staying with us and providing your feedback.

10/10 Excellent

Danielle, Everett

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Well maintained property with nice amenities
Stayed 2 nights in Mar 2024
Response from Troy on 18 Mar 2024
Thank you for staying with us and providing your feedback.

6/10 Okay

Monica

Travelled with family
Liked: Cleanliness, staff & service
The only pro is the location.
Stayed 7 nights in Mar 2024
Response from Troy on 18 Mar 2024
Thank you for staying with us and providing your feedback.

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was great!! Parking was easy!! Restaurants were close. We couldn't ask for anything more. We will be
Stayed 1 night in Mar 2024
Response from Troy on 18 Mar 2024
Thank you for staying with us and providing your feedback.

8/10 Good

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only downside for me was the walls were very thin and you could hear everyone coming in and out of the elevator and there was people screaming out in the hallway at like 2am. Other than that the staff was friendly, check in was easy and fast. Parking was easy whether you choose valet or self parking. Lots of shopping around the area and most places are walking distance.
Stayed 1 night in Mar 2024
Response from Troy on 18 Mar 2024
Thank you for staying with us and providing your feedback.

2/10 Terrible

Sherwin

Disliked: Cleanliness, staff & service, amenities
Staff was very unfriendly. We asked to switch rooms because our 8 month old (we were right next the elevator) and were met with great disdain for such a request.
Stayed 1 night in Mar 2024
Response from Troy on 18 Mar 2024
Thank you for staying with us and providing your feedback.

8/10 Good

Felipa

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Troy on 18 Mar 2024
Thank you for staying with us and providing your feedback.

10/10 Excellent

Maruti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property
Stayed 1 night in Mar 2024
Response from Troy on 18 Mar 2024
Thank you for staying with us and providing your feedback.

8/10 Good

Adaluz

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Location is in an area where you can walk to different places, restaurants, shopping, etc, it is safe and beautiful place to bring all your family.
Response from Troy on 18 Mar 2024
Thank you for staying with us and providing your feedback.

10/10 Excellent

Steven R., LIVINGSTON

Stayed 3 nights in Dec 2023
Response from Troy on 18 Mar 2024
Thank you for staying with us and providing your feedback.

10/10 Excellent

Anita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and conveniently located in Monterey.
Stayed 2 nights in Mar 2024
Response from Troy on 18 Mar 2024
Thank you for staying with us and providing your feedback.

10/10 Excellent

lei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is nice,
Stayed 1 night in Mar 2024
Response from Troy on 14 Mar 2024
Thank you for staying with us and providing your feedback.

10/10 Excellent

Megan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice rooms.
Stayed 1 night in Mar 2024
Response from Troy on 12 Mar 2024
Thank you for staying with us and providing your feedback.

10/10 Excellent

Julie

Liked: Staff & service, property conditions & facilities
Nice location
Stayed 1 night in Mar 2024
Response from Troy on 12 Mar 2024
Thank you for staying with us and providing your feedback.

4/10 Poor

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First we were given a small, noisy overall bad room. Then the manager upgraded us to a suite. So we went from being very unhappy to very happy! We have stayed at the Portola for 30 plus years so this poor start to our stay was really disappointing…. But they compensated for it.
Stayed 1 night in Mar 2024
Response from Troy on 12 Mar 2024
Thank you for staying with us and providing your feedback.

10/10 Excellent

Douglas N

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Troy on 5 Mar 2024
Thank you for staying with us and providing your feedback.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its our favorite hotel in Monterey
Stayed 2 nights in Mar 2024
Response from Troy on 4 Mar 2024
Thank you for staying with us and providing your feedback.

8/10 Good

Frederic

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, nice room
Stayed 2 nights in Feb 2024
Response from Troy on 1 Mar 2024
Thank you for staying with us and providing your feedback.

10/10 Excellent

Anthony

Stayed 1 night in Feb 2024
Response from Troy on 21 Mar 2024
Thank you for staying with us and providing your feedback.

2/10 Terrible

Golda

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Response from Troy on 29 Feb 2024
Thank you for staying with us and providing your feedback. If you would like to discuss further, please reach out to me at treil@portolahotel.com.

10/10 Excellent

Alejandro

Stayed 2 nights in Feb 2024
Response from Troy on 20 Mar 2024
Thank you for staying with us and providing your feedback.

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Troy on 27 Feb 2024
Thank you for staying with us and providing your feedback.

2/10 Terrible

Raj

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Safety Hazard, lots of Ants. Property wont fix the issue even you call them.
Stayed 2 nights in Feb 2024
Response from Troy on 26 Feb 2024
Thank you for staying with us and providing your feedback.

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our visit! Hotel was great!
Stayed 2 nights in Feb 2024
Response from Troy on 26 Feb 2024
Thank you for staying with us and providing your feedback.

10/10 Excellent

Nicky

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean proximity and central access to downtown.
Stayed 1 night in Feb 2024
Response from Troy on 26 Feb 2024
Thank you for staying with us and providing your feedback.

10/10 Excellent

Pamela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Portola is a beautiful family friendly resort within walking distance of plenty of restaurants, shops, and the beach. 10/10 recommend!
Stayed 1 night in Feb 2024
Response from Troy on 26 Feb 2024
Thank you for staying with us and providing your feedback.

4/10 Poor

Esme

Disliked: Property conditions & facilities
There were ants, visible water damage and a sewage-type smell in our room!! We booked 4 people and only received 2 towels. Also would have been nice to know the parking fee beforehand.
Stayed 2 nights in Feb 2024
Response from Troy on 23 Feb 2024
Thank you for staying with us and providing your feedback.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024
Response from Troy on 22 Feb 2024
Thank you for staying with us and providing your feedback.

10/10 Excellent

Angel

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is nearby and It's clean and quiet.
Stayed 2 nights in Feb 2024
Response from Troy on 22 Feb 2024
Thank you for staying with us and providing your feedback.