Ratings based on 3,185 Verified Reviews

4.2 out of 5
84% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Lake County, CA

A Wonderful Beginning to our Vacation.

Posted 18-Oct-2017
Pros: There wasn't anything we didn't dislike about the hotel.
Cons: It's hard to fix perfect, but give it a shot!
Location: We appreciated the fact that it was a very short and easy walk to Fisherman's wharf.
The staff was very welcoming and professional. Our room was well-appointed and comfortable. The Sunday Brunch was excellent with professional and accommodating staff.
5 out of 5
Recommended
for Everyone
by A verified traveller from Maine

Great location

Posted 16-Oct-2017
Pros: Loved everything
Cons: Nothing to improve on!
Location: Fisherman's Wharf, close to the Aquarium, too
Wonderful hotel near Fisherman's Wharf and close to everything..
5 out of 5
Recommended
for Everyone
by A verified traveller from boston

Nice hotel close to local venues

Posted 16-Oct-2017
Nice hotel close to restaurants, local pubs, waterfront activities. In house bar and pub were a plus. No AC in rooms which was noticeable with the warm temps but that would be my only negative comment.
4 out of 5
Recommended
for Everyone
by A verified traveller from atlanta

Nice hotel, excellent location

Posted 10-Oct-2017
Nice hotel minus slow check in and noise level (It is nice to be able to open the balcony door at night but it was quite noisy- perhaps we just picked the wrong weekend as there seemed to be a lot of weddings). Excellent location near the wharf and within walking distance to Cannery Row.
4 out of 5
Recommended
for Everyone
by A verified traveller from San Jose, Ca

Nice hotel right downtown

Posted 07-Oct-2017
Pros: Centrally located
Location: nearby shops and restaurants to walk too
The Hotel was very nice and the room we had overlooked the yacht harbor
4 out of 5
Recommended
for Everyone
by A verified traveller from san francisco

very Nice hotel close to beach

Posted 06-Oct-2017
Pros: via expedia
Cons: none
Love the place, easy access to shops, restaurants and beach.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 05-Oct-2017
Hotel was great. Nice to have Pirate scavenger hint for kids. Cookies were great and breakfast buffet foid and pricing was FABULOUS
5 out of 5
Recommended
for Everyone
by A verified traveller from new jersey

Central located

Posted 04-Oct-2017
Free updates with free wifi services. Welcome cookies and fruit. Easy walk to the beach and a lot of food choices near by
4 out of 5
Recommended
for Everyone
by A verified traveller from Mariposa, CA

Beautiful hotel, perfect location

Posted 04-Oct-2017
Pros: Room size, cleanliness, quiet, location, location, location.
Cons: I don't like having to walk across a public corridor to get to the pool which is in another building. Perhaps a skywalk bridge for guests?
Location: Everything is right there.
The hotel has been in the midst of renovation for quite awhile but they're trying really hard to limit the disruption to guests. I appreciate that. Eager to see the end result. I love this place, it's the perfect place to stay for ME - I like to walk everywhere and the wharf, marina, wildlife, bay water, Cannery Row, Aquarium, restaurants, are all right there. Pretty grounds, lots of places to relax and sit: seagull and people watch. Staff is accommodating and pleasant. Yes, it's expensive. But so are all the other nice hotels close to Cannery Row. Since my husband is disabled with a wheelchair, room size is important and these rooms are generous. Beautiful pool area - which is in another building, the only thing I don't like. Well, there's the parking fee which I think is exorbitant, but what are you gonna do?
5 out of 5
Recommended
for Everyone
by A verified traveller from slo

Great hotel to stay at.

Posted 03-Oct-2017
From our check-in to check-Out our experience with staff and facility was awesome. They were able to accommodate my wife i a little earlier than check-in time, which allowed us to explore facility and its amenities without rushing through. The beach area is also very close to hotel and was able to get there walking in 5 minutes. Cannery row is also walking distance within 15 minutes. Thanks for the great time Portola!