Ratings based on 2,997 Verified Reviews

4.2 out of 5
84% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-May-2017
Beautiful hotel! I would bring an extra fan next time due to the fact that there is no A/C in the room we stayed in. Overall, great place!
3 out of 5
by A verified traveller from Los Angeles

Not worth the price

Posted 22-May-2017
No air conditioning in rooms! And it was uncomfortably warm in room. Very noisy if your room faces plaza. People on plaza till 3am making lots of noise. Lots of construction around hotel. Not worth the price or discomfort
4 out of 5
Recommended
for Everyone
by A verified traveller from SF

Nice hotel, great view.

Posted 15-May-2017
Nice spacious rooms with balcony and great view. Shame the pool and fitness centre are across the street, makes them less accessible. Good location by Fisjermans Wharf.
3 out of 5
by A verified traveller from Discovery Bay Ca.

Posted 06-May-2017
Pros: Staff excellent
Cons: Make an effort to comply with request when it is a special occasion. Water Pressure in bathrooms horrible. Clean Balcony,decent chairs and a table.
Location: Fisherman Wharf, Cannery Row within walking distance. Carmel just a short ride.
Staff was excellent and walking distance to fisherman wharf. Would not return, booked this hotel 3 months in advance requested a room with a nice balcony as we were celebrating my husbands 60th birthday. We got a room with a balcony surrounded by cobwebs dirty outdoor carpet and two of the most uncomfortable chairs. The balcony also was surrounded by bushes NO view. Very disappointing thought they would try and give us a nicer room and the hotel was not booked . Also if you want to shower be prepared to be awhile NO water pressure. So many choices in the area, will not return. Really a shame we were looking forward to our stay.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 01-May-2017
The rooms do not have air conditioning and could definitely have used it. The window did not open far enough to allow good quality air flow. Plus the outside construction began at 7:11 instead of the advertised 8 am. Overall the room was very nice. I liked the bedding, though my husband and I both agreed there was some kind of a pad under the sheet that was lumpy. The bed was nice, but for the hotel, this didn't make sense. The room had been recently renovated, but the paint in the bath needed to be redone already. The navy, while pleasing in color have several nicks, including nay the towel bar. Location was great. We were able to walk to the farmers market. The restaurant was closed for private events the entire time we were there.
4 out of 5
Recommended
for Everyone
by A verified traveller from PTY

Running at Big Sur

Posted 01-May-2017
Great location, very friendly staff. Even though I dont need bathtubes in a hotel in general, due to the event, it would have been nice. Its just a minor.
4 out of 5
Recommended
for Business Travellers
by A verified traveller from Boerne, TX

Close to the Fisherman's Walk

Posted 30-Apr-2017
Pros: Large room. Good location.
Cons: Finish the renovations.
Location: Close to the town center, the historic quarter and Starbucks. Watch seals in the harbor. The Fisherman's Wharf affords good views but no gourmet food.
This hotel is well located, being close to the town center, the historic quarter, and the Fisherman's Walk. It is two minutes walk to the harbor, so if you like walking and seal watching this is a great place to stay. If you just want to see Cannery Row and enjoy good restaurants there are other hotel options that don't require a 20 minute walk to get there. We did enjoy our room, which was very big and comfortable, however the hotel was undergoing a major refit when we there and there was a certain amount of disorganization and inconvenience as a result. Apparently these renovations are to be complete in April 2017, but it appeared to us that it will be some time before this hotel is running smoothly again. If you want to eat well, avoid the Fisherman's Walk.
5 out of 5
Recommended
for Everyone
by A verified traveller from sunnyvale. CA

My favorite Hotel in Monterey

Posted 29-Apr-2017
It's home away from home. Walking distance from the hotel to the warf and also Cannery Row. The Spa is top notch and the on site restaurant 'Jacks' has the best breakfast buffet. The hotel grounds are beautiful and clean. It's quiet, comfortable and perfectly located. It's my go to place. And Expedia makes it affordable. Thanks Expedia!
5 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful hotel

Posted 29-Apr-2017
Pros: Everything!!!
Friendly staff, extremely courteous. Clean room, very comfortable beds with lots of pillows and it is pet friendly. Very close to aquarium and shops.
2 out of 5
by A verified traveller from Sacramento CA

not worth it

Posted 29-Apr-2017
The rooms I received was average at best, VERY small and the deal breaker was no AC! For what they charge and advertise I expected a really nice stay. I am not picky or pretentious but for the price and lack of AC we ended up leaving within an hour and were never able to get even a partial refund. I understand it's the customers fault if you cancel last minute but we came with every intention to stay and I feel the room was pretty crappy and not at all as advertised.