Ratings based on 2,177 Verified Reviews

4.6 out of 5
93% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Friendly, professional service at this Hotel!

Posted 07-Dec-2017
Pros: Their free Shuttle Service! Their fireplace Lounge, Fire Pit, and Mediterranean designed piazza, including their ocean front restaurant, and Cafe.
Cons: Repair refrigerator furniture doors, it was noisy when opening & closing them. Double the toiletries given. An area map given at check in.
Location: We like Fisherman's Wharf More than Cannery Row. We enjoyed a delicious dinner at Old Fisherman's Grotto, after our whaling tour at Fisherman's Wharf.
We stayed 6 wonderful days at this Mediterranean designed Monterey Plaza Hotel & Spa. The spa like music was on as we entered our room, and 2 chocolates were placed on the nightstand, which was very nice. Impressed with our "home like" partial ocean room, which was a corner room on the 2nd flr. Unfortunately, we were not given a balcony. (Tip)* Wish I had known a balcony rm begins on the 3rd flr. However, we had a window view of the ocean, and a corner view of the beach, and garden. Our king sized bed was very comfortable. We like the spacious modern shower/bathrm with the good quality toiletries, and quiet toilet seat cover. Also, the shelf that held the iron/horse fell off the wall, but was repaired nicely without asking.There were 2 comfy clean chairs with a small console, and ample drawers. Most of all, we appreciated the hotel's free shuttle service! Their bellhops were courteous, but sometimes, asked too many questions during the ride. We like that each day, fruits and beverage was available in the lobby by the elevators. It was nice that there was live music on Friday & Sat. in the fireplace Lounge area. Most breakfasts were spent at their La Strada Cafe which served exquisite croissants and good Mocha coffee, and also enjoyed Schooners Restaurant where we had ocean front views watching the boats and otters play.
5 out of 5
Recommended
for Everyone
by A verified traveller from Seattle

Beautiful hotel right on the ocean.

Posted 02-Dec-2017
Staff at check in were warm, friendly and went above and beyond to make us feel welcome. Hot apple cider and lobby Christmas decorations were gorgeous. Wish I was staying longer than one night. Walking distance to Cannery Tow and aquarium.
4 out of 5
Recommended
for Everyone
by A verified traveller from Reston, Va

Nice facility

Posted 27-Nov-2017
A great friend told we had made a great choice when we decided to stay here. He mentioned to stay away from the restaurant but I too a chance. Food was great but the service was slow from the wait staff. One last thing was the WiFi was sporadic if you could stay connected. I would still recommend the facility though.
5 out of 5
Recommended
for Everyone
by A verified traveller from NJ

Great Location- beautiful views

Posted 24-Nov-2017
Really nice property- very helpful staff. Will definitely return.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Nov-2017
Wonderful short getaway with my husband. Bay view room was beautiful. So glad I upgraded.
2 out of 5
by A verified traveller

Misleading hotel

Posted 21-Nov-2017
My husband and I came to Monterey for a mini baby moon getaway. We were very pleased when we booked the hotel because of all of the amenities but when we actually arrived I was quite disappointed. For starters we had to walk across the street from the hotel to get to our room, our view was of a bunch of bushes and other rooms that could look in, I also didn’t like that the fire place was also across the street, not near our room. It was misleading on the website. The first night we stayed we got a knock on our door and it was a staff member informing us that the jacuzzi and spa would be closed for a couple of nights, which meant that we would not have access to those amenities. This hotel was not cheap, so to have that taken away was hugely inconvenient. Very disappointed!! Monterey was beautiful but wish we would have stayed in a different hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from San Diego

Beautiful Hotel

Posted 17-Nov-2017
Pros: The hotel was right on the bay.
Cons: Beds were a little uncomfortable for me. Just a bit too hard.
Location: The hotel is at the beginning of Cannery Row and close to everything.
Beautiful hotel. The hotel staff were amazing from checking in to the valet. Everyone was so friendly and helpful. Dionne in Schooner's Restaurant was top notch. We couldn't have ask for a better stay.
3 out of 5
by A verified traveller from Ohio

Hotel charges resort fee

Posted 13-Nov-2017
Cons: Drop the resort fee, fix the machines and extend the hours of the jacuzzi.
Hotel charges a resort fee which is a joke. Their rationale is that they have work out facilities, 2 jacuzzis, valet and internet (which they say is free). News flash...most hotels have work out facilities, plus a pool, jacuzzi and internet which they do not charge for, plus their work out facilities actually comes with equipment that work. Funny thing is that the workers say this is a common complaint with guests. Most other hotels don't limit their jacuzzi to 8-8 either. Location is not downtown but in Cannery district.
5 out of 5
Recommended
for Everyone
by A verified traveller from Oakland, Ca

Great hotel with all the amenities

Posted 12-Nov-2017
My husband and I celebrated my 69th b’day, and was able to enjoy the magnificent views from the spa. Drinks at Schooners and the views, matter of fact the views were everywhere! Staff was excellent and very friendly and helpful!
5 out of 5
Recommended
for Everyone
by A verified traveller from south australia

Fantastic hotel!

Posted 12-Nov-2017
Fantastic room, overlooking the bay. Could see sea otters from our room.