Ratings based on 2,743 Verified Reviews

4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Curitiba Brasil

Excelente hotel Monterrey

Posted 15-Jan-2017
Excelente hotel. Muito bonito e confortável. Muito bom atendimento. O restaurante e café da manhã também são muito bons e tem excelente atendimento. O ponto negativo é a vista para um mar....nenhuma paisagem, o mar com algas e construções vizinhas velhas e sujas não são uma bela vista, nada que justifique pagar mais pelos quartos da frente.
1out of 5
by A verified traveller from Sacramento, CA

Great Staff, but not much else

Posted 14-Jan-2017
Easily one of my worst hotel experiences so far. Pros: Friendly and attentive staff; great location Cons: Room decor is outdated and room layout is not very functional. The TV is on a pull out stand but it can't be adjusted enough to be able to clearly see the TV from the bed; the drain in my room's bathtub was clogged with so much hair from past guests I couldn't use the shower on my first night because the tub filled up with water while I was waiting for it to heat up; they advertise a book now pay later system on Expedia, but the second I booked my room they charged my credit card one nights fee (false advertising). Then upon check-in they preauthorized a charge for the remainder of my stay which is normal and no big deal, but a week after I had already checked out and the charges for the entire weekend had cleared my account, they had a 3rd charge pending on my account that was another preauthorization for $300. This was a week after I'd already checked out and paid for everything. When I called to inquire they said they didn't know why there would be a third charge but to give it a couple of days and if it hadn't been returned to my account I could call back and they would see what they could do. They have now charged me $1100 dollars for a 2-night stay and $800 was the actual cost of the weekend. In my opinion the hotel wasn't even worth the $800, I could have spent the same or less and stayed up the street at the InterContinential which looks much nicer.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Jan-2017
We had a great stay! Everything was amazing. The food, service, cleanliness was spectacular.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 01-Jan-2017
They helped me getting a cheaper ticket for the aquarium.
5out of 5
Recommended
for Everyone
by A verified traveller from washington dc

Posted 31-Dec-2016
Excellent hotel and location.
5out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 29-Dec-2016
Pros: Location
Cons: Nothing
Great hotel. Great location. Room and bed spacious and comfortable. Would absolutely stay again
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Dec-2016
Excellent customer service, beautiful lobby, lovely rooms, great location
5out of 5
Recommended
for Everyone
by A verified traveller from Sacramento, CA

Beautiful hotel on the ocean

Posted 21-Dec-2016
Pros: Everything
Cons: Nothing
Location: Aquariums and cannery row
Top notch stay at the hotel. Clean rooms, very friendly staff, and well worth every penny staying here.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Dec-2016
The stay was great. The staff was wonderful and helpful. My only issue was the walls are thin, the guests next to us were extremely loud at all times of night including waking us up at 3am..
5out of 5
Recommended
for Everyone
by A verified traveller from Maine

What a find!!

Posted 16-Dec-2016
Pros: Staff...front desk, waiters, bell, valet food was great... especially breakfast Leave the windows open and listen to the waves crash and the seals
Cons: I honesty am at a loss here
Location: 17 mile drive Fishermans Wharf Carmel Wine tastings
Spent the last two days of a ten day California experience in Monterey. Found the property by dumb luck while surfing the net. Wow!! We were met under the portico by the valet...hastened through a seamless check in, and off to our beautifully appointed ocean view room! We had great luck with hotel rooms while on our vacation, but this property, its staff, views, and ambiance was the highlight. We wanted to ride the 17 mile route...no problem...we have a map...Italian food..no problem..Il Vecchio...breakfast...stay on site...they will bring binoculars to the table so you may enjoy the seals, sea otters, and dolphins...need lunch on the road...order a box lunch..delivered to your room at your request.. It may be some time before we get back to Monterey...but if we do....we know exactly where we'll stay!