Ratings based on 2,807 Verified Reviews

4.6 out of 5
93% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Minneapolis

Great hotel.....lots of renovations

Posted 16-Apr-2017
Awesome hotel and amazing staff. Only thing I would recommend for this hotel going through renovations is at least hold off until 8am before making loud noises. Quiet hours are in effect for guests and think same rule should apply for your contractors. Too loud at 6:30am to ruin ones relaxation on said honeymoon.
4 out of 5
Recommended
for Everyone
by A verified traveller from Bakersfield, CA

Wonderful hotel, great location downtown

Posted 16-Apr-2017
Very nice hotel. Wonderful attentive staff. Excellent food in Schooner's Restaurant.Room was very nice and clean. Disappointed no pool or activities for children. Beach access small and ugly between the hotel and another building. This area did not reflect the elegance of the hotel. Online booking...confusing different prices for what appears to be the same type of room. Cancellation of higher priced room and booking at lower price created a billing problem on debit card. Staff corrected error right away, but tied up account for 24 hours at bank. I do recommend this hotel. Check out all possible rates before booking.
5 out of 5
Recommended
for Families
by A verified traveller

Excellent Family Stay

Posted 14-Apr-2017
Had a lovely overnight stay on the way to Los Angeles. We are a family of four, with a 5 and 7 year old. Happy to see lots of families here. Hotel is beautiful and very comfortable. We went to the Acquarium and appreciated the fact that we could get tickets at the hotel and avoid lines at the actual acquarium. Kids loved the hotel. We had a partial ocean view, but it was a very good one, that I wasn't expecting. The restaurant doesn't have many vegetarian options so we ordered from a local cafe and they delivered to the hotel without any issues.
5 out of 5
Recommended
for Everyone
by A verified traveller from Sacramento, CA

Nice hotel close to the beach and great food.

Posted 11-Apr-2017
Very friendly and very accommodating staff. The view from our hotel room is beautiful Tiu can see the ocean, albatross and different kinds of sea birds and the waves, oh my goodness very relaxing. See it for yourself. Btw, from our hotel to Monterey Bay Aquarium is walking distance. You're going to love it.
5 out of 5
Recommended
for Everyone
by A verified traveller

Fantastic hotel with great location.

Posted 11-Apr-2017
Despite renovations (of which the only evidence is a closed-off patio), a great hotel with fantastic staff. We got a recently renovated room with upgraded bathrooms etc and a partial sea view (despite booking the cheapest room). Would definitely go back.
5 out of 5
Recommended
for Everyone
by A verified traveller from malibu

Great location and beautiful hotel

Posted 10-Apr-2017
Hot tub in the spa looks out to the ocean and we watched whales go by. A nice way to end our day.
5 out of 5
Recommended
for Everyone
by A verified traveller from CA

Amazing

Posted 07-Apr-2017
Customer service was over-the-top. Really enjoyed our three day stay. They were so accommodating did everything for us. Bellman we had went back to the room to get my purse that I forgot. really can't say enough about the customer service
5 out of 5
Recommended
for Everyone
by A verified traveller from vacaville, ca

Classic hotel near Aquarium

Posted 02-Apr-2017
Beautiful hotel. Rooms need a little updating but great quiet location at the end of canney row. We loved having Cafe Strada downstairs for a quick breakfast. Great proximity to the water, restaurants and the aquarium. We would to stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Mar-2017
Great location and great amenities. Hotel staff was extremely courteous and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveller from Santa Cruz, CA

4 Star Hotel with a very good price.

Posted 28-Mar-2017
Even though there was construction going on during our stay, it did not obstruct the beautiful views of the Pacific Ocean. Great food at Schooner Restaurant. Lovely, clean room, with comfy bed. All employees were very kind and helpful. Would definitely stay again.