Ratings based on 2,779 Verified Reviews

4.6 out of 5
93% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from scottsdale,az

Beautiful Hotel, right on the water!

Posted 15-Mar-2017
The hotel staff, room and location were excellent. They even gave my kids treat bags with kid activity books, etc. Make my kids happy and my husband and I are happy! You can meet the location and views! Conevenient to walk to Monterey Bay Aquarium, rent bikes, etc. I would HIGHLY recommend the hotel.
5out of 5
Recommended
for Everyone
by A verified traveller from San Francisco, CA

Posted 07-Mar-2017
One of the best times I've had at a hotel in my life, and I stay all over!
3out of 5
Recommended
for Everyone
by A verified traveller

Good location, nice view

Posted 03-Mar-2017
Nice hotel with a somewhat weird layout as many of the rooms are across the street. Great location. Rooms are nice. Hotel staff is mostly nice but can be snobby.
3out of 5
by A verified traveller

Posted 21-Feb-2017
Pros: Location
Cons: It would be nice to use the jacuzzi after 8:00 we are not senior citizens
Location: Great everything is within walking distance
The staff does not talk to each other we had to ask three times for our microwave
5out of 5
Recommended
for Everyone
by A verified traveller from Daly City, CA

One Nighter

Posted 01-Feb-2017
Pros: Staff and Beauty.
Cons: Nothing!
Location: Monterey Bay Aquarium is right down the block, a wonderful walk. Carmel Mission is a 20 minute drive.
On my birthday one gift i get is a trip to Monterey Bay Aquarium, when we go we always try to stay here at Monterey Plaza Hotel & Spa, it is one of the best and most beautiful hotels you can stay in. The service is excellent, the staff are wonderful from signing in to waiter at Scooners. This place is as high of a rating I can give to a Hotel. Simply wonderful weekend. Thank you, and I will be back. SLC
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 31-Jan-2017
The hotel is located at the perfect view of the bay. The staff members are extremely friendly. The rooftop jacuzzi was the best.
5out of 5
Recommended
for Couples
by A verified traveller from Modesto, CA

Excellent location

Posted 26-Jan-2017
Cons: The windows of our truck must have been rolled down for some reason because when the truck was returned to us the seats were wet (from rain).
Came here for our wedding anniversary. Thought we would be getting an inland view but ended up facing the ocean. We slept with the windows open in order to hear the waves crashing against the building across the street. Bed was great. Staff was friendly. Within walking distance of everything we needed - Aquarium, Bubba Gump's, Starbucks, etc. My husband and I kept telling each other what a great place this was. This will have to be our treat to ourselves every January.
1out of 5
by A verified traveller from Sacramento, CA

Great Staff, but not much else

Posted 14-Jan-2017
Easily one of my worst hotel experiences so far. Pros: Friendly and attentive staff; great location Cons: Room decor is outdated and room layout is not very functional. The TV is on a pull out stand but it can't be adjusted enough to be able to clearly see the TV from the bed; the drain in my room's bathtub was clogged with so much hair from past guests I couldn't use the shower on my first night because the tub filled up with water while I was waiting for it to heat up; they advertise a book now pay later system on Expedia, but the second I booked my room they charged my credit card one nights fee (false advertising). Then upon check-in they preauthorized a charge for the remainder of my stay which is normal and no big deal, but a week after I had already checked out and the charges for the entire weekend had cleared my account, they had a 3rd charge pending on my account that was another preauthorization for $300. This was a week after I'd already checked out and paid for everything. When I called to inquire they said they didn't know why there would be a third charge but to give it a couple of days and if it hadn't been returned to my account I could call back and they would see what they could do. They have now charged me $1100 dollars for a 2-night stay and $800 was the actual cost of the weekend. In my opinion the hotel wasn't even worth the $800, I could have spent the same or less and stayed up the street at the InterContinential which looks much nicer.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Jan-2017
We had a great stay! Everything was amazing. The food, service, cleanliness was spectacular.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 01-Jan-2017
They helped me getting a cheaper ticket for the aquarium.