Ratings based on 4,157 Verified Reviews

4.0 out of 5
76% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Sonora, ca

Nice hotel, quiet setting.

Posted 18-Feb-2017
The stay was nice. We had great view, hotel staff was courteous and very prompt.
3out of 5
by A verified traveller from Sacramento, Ca

Nice hotel in need of udating

Posted 09-Feb-2017
Pros: Staff and cleanliness
Cons: Update
Location: Location was not easy to find, but if you know the area you're within 10-minutes of the wharf and plenty of Monterey Bay activities.
I'm sure this was once a very nice hotel, but it really needs updating. Hot water in shower had significant water hammer noise, the wifi was on and off, the walls were thin enough to hear ordinary conversations in the next room. The hotel staff was very friendly and the room and grounds were clean. Hotel lobby and grounds were nicest part of the hotel. Just a little below par for a Hyatt Regency.
4out of 5
Recommended
for Everyone
by A verified traveller

Clean and calming

Posted 08-Feb-2017
I stayed here for a 2 day meeting held at the hotel. The hotel (resort) is very well kept. My room was clean and the bed was comfortable. My only complaints was the road noise: I was in building 24 and the noise from the highway was continuous and made it hard to sleep. Buildings 25 and 23 (at least) will suffer from the same problem. I stayed here last year in building 3; it was completely quiet.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Jan-2017
Very Clean hotel, right on Del Monte golf course. It's Centrally located in Monterey and very close to the highway so going to and from places doesn't take long at all. 2 nice pools and Jaccuzi.
5out of 5
Recommended
for Everyone
by A verified traveller

Fastest check in yet. Extra service in minutes.

Posted 23-Jan-2017
Very large location with several buildings. But service never suffered. My wife and I were delighted. Will come back!
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Jan-2017
This Hyatt Property is a beautiful place. The grounds are really nice and the two restaurants were really good. The room was great! I would recommend this hotel to everyone!
5out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles

Great Manager on command

Posted 19-Jan-2017
Pros: Staff, and location
Cons: no
Location: Great city
I stay for 2 days, and after a huge food, the manager proceed with a change to a clean upper rooms. Also refund some money to compensate the medicine for asma control for my grandchildren . Great handling of the situation. Congratulations!!
3out of 5
by A verified traveller

Nice lobby

Posted 17-Jan-2017
We were lucky to get an early check in but unfortunately when we got to our room, the trash can inside the bathroom was not emptied(tissue papers) and then I stepped on a hair clip that was between the two beds. This made me feel uncomfortable, thinking that the room was not properly cleaned. The lobby has a cozy feel although staff at the bar was not very helpful. I expected more from a Hyatt hotel chain.
5out of 5
Recommended
for Everyone
by A verified traveller

Excellent service

Posted 08-Jan-2017
Excellent service with a very attentive staff. Meals at Tusca were excellent. Hotel could use some renovations. Spacious quiet rooms.
2out of 5
by A verified traveller from ca

酒店设施老旧

Posted 05-Jan-2017
这家酒店地理位置还不错,但是设施十分老旧,客房服务不及时和需要的用品并不能提供,比如拖鞋。但是服务人员的态度还是挺友善。这是一家风景不错,但是设施普通的酒店。