Ratings based on 599 Verified Reviews

4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 08-Apr-2018
clean hotel, friendly staffs and close to everything
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 05-Apr-2018
It's not a really new hotel, and it's a bit out of the way, but the room was good, everything was included, and the staff were super friendly.
1 out of 5
by A verified traveller

Plumbing backing up!

Posted 31-Mar-2018
So this place looks ok at first glance-nothing special but nothing terrible-then we tried to use the shower.......the bathtub did not drain (like filling up around your feet while showering) that’s when we noticed the filthy ring around the tub as well (we had just gotten off the road and didn’t even think to look for a bathtub ring-seriously?!) the front desk said they were booked out and we could find another hotel if we wished but could not refund the $160 we had just paid......and offered to dump draino down the drain as a solution. Skip to the next morning-the sink backs up something yellow.....YELLOW....and my daughter attempts to shower which was a massive mistake-same problem. Simply disgusting-and when we complained again in the morning I said we had already complained the night before and she acted surprised (I’m guessing the staff the night before did not actually make it clear). The hot tub was also closed that morning and being drained-quite possibly some serious plumbing problem. I don’t know about anyone else-but for $160 on a weeknight I expected far more-there are tons of decent hotels nearby that are cheaper and look comparable to this one-I’ll be staying alsewhere without a doubt.
Comment from Hotel Management
02-Apr-2018 by Basanta Shah, Hotel Management
Dear Ms. Ruble, First and foremost, I apologize for any inconvenience that you might have experience while being our guest. It is so unfortunate that you had to dealt with plumbing issue. We strive every day to provide superior customer service. I am sorry we were not able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. I have send you an email and am glad to receive the prompt respond. Thank you
5 out of 5
Recommended
for Everyone
by A verified traveller from Minneapolis MN

Great Staff

Posted 30-Mar-2018
Great staff. Clean hotel. They were so accommodating to us and our 2 small children. I would stay here again in a heart beat. It is a best western. So you get what you get at that level of a hotel for comfort as far as amenities. But the staff can not be beat !
5 out of 5
Recommended
for Everyone
by A verified traveller

Good clean economical

Posted 26-Mar-2018
Good, clean, economical hotel, close to freeway, about 15 minutes drive to Cannery Row. Spacious and comfortable room. Decent hot breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveller from Santa Clara, CA

Central Coast getaway

Posted 02-Mar-2018
Pros: Updated and clean
Cons: Nothing
Location: Close to the freeway and Cannery Row. Perfect location.
Great hotel in a great location. Staff is great. Rooms are updated and clean. Beds are comfortable. Nice to have some breakfast as well.
3 out of 5
by A verified traveller

It's a so-so western.

Posted 22-Feb-2018
The paper thin walls let me hear every conversation and noise from every room around me. Stayed here for a week. The staff was friendly and helpful. Hotel is outdated and expensive for what I got.
5 out of 5
Recommended
for Families
by A verified traveller from Tulare,CA

Posted 12-Feb-2018
We enjoyed our stay. It was comfortable and close by everything we needed. The staff was friendly and efficient. The breakfast provided had everything for everyone. Whether you wanted a hot or cold meal, meat or veggies or fruit. plenty of drinks to choose from as well. We will stay there again.
4 out of 5
Recommended
for Personal Event
by A verified traveller

Very Nice Stay

Posted 23-Jan-2018 on Hotels
I had a King room on the 3rd floor and was very happy with the huge size of the room. This hotel is a bit dated but they've done a good job making sure it's still comfortable and clean. I had a carbon monoxide alarm in my room which was a bit strange, but other than that everything was fine. I like the layout of the hotel. Breakfast in the morning included breakfast sandwiches and hard boiled eggs. Service was very friendly. Very quiet too which was a plus. The rooms are well insulated against sound.
3 out of 5
by A verified traveller

Posted 21-Jan-2018 on Hotels
Nice big rooms but very noisy and dark and dated interior