Ratings based on 546 Verified Reviews

4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Ventura, CA

Good for the price!

Posted 16-Jan-2018
Pros: The helpful and nice desk clerk/receptionist who assisted us. The spacious room. Breakfast.
Cons: check in should be on time. Customer should not wait for housekeeping to finish putting the room together. Have to find ways to be more systematic.
Location: Cannary Row, Monterey Bay Aquarium, Dennis the Menace Park, Fishermans Wharf
Hotel check in on 1/14 was supposedly at 3pm, we got there a little before 3 and was told to wait as the desk clerk was going to check if the room was ready. When he got back, we were inform that it wont be ready for 30 minutes. We were disappointed because we anticipated that we will be able to relax as soon as we get there. We drove 60+ miles and been to cannary row, and the aquarium the whole day, hence we really are spent. I felt bad for the guy because I know it was not his fault, and he was very apologetic about the mishap. We finally got to our room, and was so happy that it has so much space and seating places for my daughter and I. The room was clean and everything was good. The same guy from the reception brought us few things we requested (I feel bad for him, he has to welcome guests and bring them stuff). He was really nice, so I hope the company will find him an asset and treat him well. The location is very convenient, CVS across the street, Dennys on to its side, and even a bowling alley to the other side. Breakfast was great, options were plenty considering it being a continental. Overall, the experience was wonderful.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great friendly staff

Posted 15-Jan-2018
We come to Monterey at least every 3 months. Found this hotel by chance would stay here again. Spacious room and very comfortable. We took uber when we needed to. Would stay here again. Price was right
4 out of 5
Recommended
for Everyone
by A verified traveller from Sacramento,CA

great hotel but can hear everything

Posted 15-Jan-2018
the hotel staff was amazing and super friendly. the rooms are huge and the bed was comfortable. Unfortunately, the walls are super thin and you can hear the next room overs entire conversations. We had a person coughing all night next door and a crying child across the hall that was pretty loud. Other than that, the hotel was prefect. it was next door to a 24 hr Danny's and the hotel breakfast was way above average with 4 cold drink choices, waffles, pancakes, breakfast burritos, breakfast sandwiches besides the usual breakfast options available at most hotels with breakfast offerings. Cannery row was only a couple mins away.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 15-Jan-2018
Great location, clean, comfortable and spacious. Easy check in we came in staff was really friendly.
4 out of 5
Recommended
for Everyone
by A verified traveller from modesto, ca

Nice hotel.

Posted 12-Jan-2018
We enjoyed our stay. The beds were comfortable and the hotel was close to everything.
1 out of 5
by A verified traveller from LA

False accused of causing damage

Posted 08-Jan-2018
Don't go to this hotel unless you are prepared to take video of every inch of your room when you check-in and check-out. I stayed in this hotel during Christmas eve and day. After about 4 days of my check out, i noticed a significant amount charged on my credit card from this hotel. As i prepaid during booking itself, i called the hotel about charge, they accused me that there was damage to the hotel room bathroom door, on talking further they told me there was a hole on the bathroom door like punch hole. I told them i didn't do any damage or noticed any damage as my stay there was very short just a night. They told me they can drop the charge only if i can show them a photo that it was fine when i checked out. I just stayed there for a night with my three old kid and my wife, i didn't take any photos or videos of the room when i stayed there. I asked the same proof from them, basically a photo of the room showing no damage before i checked-in which they don't have. I tried explaining them if the damage is real then it might be there before i checked-in, also the room i stayed is very close to reception and there was 24/7 reception person present in the hotel, if any such forceful damage they should have heard the sound easily. They told me i don't have any option other than pay the amount as i don't have any proof. They told me to work with my credit card company and dispute the amount. I ended my conversation there, felt cheated.
3 out of 5
Recommended
for Everyone
by A verified traveller from san jose, ca

Close to the Cannery Row and the bike trail.

Posted 07-Jan-2018
Across from CVS store. Next to Denny’s. Free breakfast and less than 4 miles away from Cannery Row. Good trail to bike to Lovers Point. The room is comfortable with 2 Queen size bed. It has a refrigerator and microwave. Although the breakfast area is small, at the receptionist area, the overall of this hotel is nice enough for a good stop. No parking fee or resort fee is a big plus for us. I would come back here again.
4 out of 5
Recommended
for Everyone
by A verified traveller from Red Bluff,Ca.

Was a nice experience.

Posted 06-Jan-2018
Pros: Location was good, good parking area, with lights at night......
Cons: Would like to see more fruit on breakfast bar.......
Location: Had some GREAT SEA FOOD at the wharf, Liked Cannery Row. Carmel had no parking.......17 mile drive was ok.......ONCE !!!!!!!!
Staff were nice, Room was large and clean, some noise from upper room, we enjoyed our stay. Would stay again.......
5 out of 5
Recommended
for Everyone
by A verified traveller

Great place for the money.

Posted 05-Jan-2018
The rooms are spacious and clean. My only complaint would be that the walls seem thin. I could clearly hear the family next door. Though it was an adjoining room so it could have been due to the door.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 03-Jan-2018
On Expedia's said full breakfast Continental breakfast only