Ratings based on 1,622 Verified Reviews

3.5 out of 5
73% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Feb-2018
Dog friendly room was great. Overall stay was good for the price. Hot water in shower wasn't great. It didn't get past warm. I would stay here again. Staff at front desk were great and bar staff lent us two wine glasses for the night which was really appreciated. Bed and linens were comfy.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Feb-2018
All has been nice so far and we are extremely pleased with our choice
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Feb-2018
Hotel close to the freeway and the 17 mile drive. Clean and plenty of parking
3 out of 5
by A verified traveller from Central Valley. CA

Customer Care Lacking

Posted 11-Feb-2018
Pros: Location, ample parking, big spacious rooms.
Cons: Customer Service
The hotel was clean and suitable for our one night stay. I have stayed at this hotel previously. The TV in my room was not working and I figured out it needed new batteries. Called the front desk and he said the maintenance person was at dinner so I could either wait til he got back or I could come to the front desk. I went to the front desk to pick up the batteries. Later that night I noticed we had no hair dryer- called the front desk and he said the maintenance person would bring one by. An hour later I called back to inquire about my hairdryer- the front desk guy said I'll call you back when we will deliver it. I never got a phone call back or never received the hair dryer. During check out another customer was raging mad since they had not fixed his toilet for 4 nights- not a good sign of customer service!
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 11-Feb-2018
Nice hotel, good location, 10 minutes from downtown Carmel by the sea but you can hear everything from the outside and from upstairs
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 03-Feb-2018
Nice and central to everything Expedia wants me to keep writing so that’s what I am doing
5 out of 5
Recommended
for Everyone
by A verified traveller from Gilroy, Ca

Great location!

Posted 31-Jan-2018
This is our second time staying at Bay Park Hotel, and it continues to be an excellent stay. We loved the karaoke!
4 out of 5
Recommended
for Everyone
by A verified traveller from California

Close to the beach

Posted 29-Jan-2018
It wss vrry close to the beach and restaurants and to Cannery Row and Fisherman Wharf also they allowed pets
1 out of 5
by A verified traveller

Posted 28-Jan-2018
Horrible smell, toilet was out of service. Not very clean at all :(((
4 out of 5
Recommended
for Everyone
by A verified traveller

Convenient and clean

Posted 22-Jan-2018
Pros: Great location for us, clean updated room and easy to get to our room with our luggage.
Location: Right off the highway between Monterrey and Carmel, Super close to 17 mile drive.
Hotel was perfect for our brief stay. Convenient location, updated room and clean.