My husband and I decided to come to L'AND for my birthday. We had a pleasant weekend but we felt that this 5-star hotel was lacking in a few things that didn't really give us a 5-star experience. We felt that the room lacked a few finishing touches, the toiletries were subpar, the toilet paper was very rough, there was very little lighting in the bathroom and the TV was cheap and didn't fit the overall design of the place. The bed was very comfortable, the robes were plush, and the fireplace outside was really lovely. I also felt that the breakfast could have been handled a bit better. We stayed during Covid and they asked us to book our breakfast (which was a good idea) but then the buffet needed to be served by the staff (also a good idea) however, there was usually only one person manning the buffet station and about 4-5 people waiting to be served. It didn't seem that the restaurant area lacked staff but I could be wrong.
Overall we had a nice stay, I enjoyed my complimentary bottle of wine and cake for my birthday, but I didn't feel like we had a 5-star experience.