4 outdoor pools, pool loungers

Reviews of Moon Palace Jamaica – All Inclusive

5 out of 5
Moon Palace Jamaica – All Inclusive
Main Street, Ocho Rios, Saint Ann

Reviews

8.4

Very good

Rating 10 - Excellent. 621 out of 1159 reviews" "
Rating 8 - Good. 254 out of 1159 reviews" "
Rating 6 - Okay. 142 out of 1159 reviews" "
Rating 4 - Poor. 68 out of 1159 reviews" "
Rating 2 - Terrible. 74 out of 1159 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Katrina Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the white sand clean beach and the dolphins on resort
Stayed 4 nights in Apr 2024
Response from Moon Palace Jamaica on 18 Apr 2024
Hello Katrina,Thank you for choosing Moon Palace Cancun, as you vacation destination. We are happy to receive you your valuable feedback on your recent stay. We are delighted to hear that you absolutely love the white sand beach, and enjoyed the Dolphin experience.We are please to have had you vacation with us and we look forward to welcome you back.Best Regards

10/10 Excellent

Tonoya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. The food was great and the staff was excellent
Stayed 5 nights in Apr 2024
Response from Moon Palace Jamaica on 17 Apr 2024
Hello Tonoya,Amazing!Thank you for sharing you fulfilling experience. We are happy to hear you enjoyed the delicious food and your expectation were met. It was a pleasure hosting your stay and we look forward to welcome you back.Best Regards

8/10 Good

Terry Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities
I had a great time. It is a great vacation spot for families. The town is walking distance with lots of shopping options. The downside is the sales pitch to buy vacation packages. The arcade was a popular spot for the family, the playroom was a wonderful drop off spot for children. I would recommend this place.
Stayed 6 nights in Apr 2024
Response from Moon Palace Jamaica on 17 Apr 2024
Hello Terry-Ann,Amazing!Thank you for sharing your recommendation. We are happy to hear it was a wonderful and fulfilling experience for you. We are glad to have been apart of you vacation, and we hope to welcome you back soon.Kindest Regards

8/10 Good

Lauren

Stayed 5 nights in Apr 2024
Response from Moon Palace Jamaica on 17 Apr 2024
Dear Lauren,Thank you for choosing to vacation with us. We are please to receive your 4/5 ratings. We do hope you had a fulfilling experience and we look forward to having you back.Best Regards

8/10 Good

Tawana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the amenities and the attentive staff.
Stayed 4 nights in Apr 2024
Response from Moon Palace Jamaica on 17 Apr 2024
Hello Tawana,Awesome!We are delighted to hear about your fulfilling experience. We appreciate you highlighting the attentive staff and your appreciation for the amenities. It was a pleasure having you here with us and we look forward to having you back.Best Regards

10/10 Excellent

Keiarah

Liked: Cleanliness, staff & service, property conditions & facilities
Very night we had something to do the food was delicious the drinks were good. The entertainments was on point ❤️
Stayed 5 nights in Apr 2024
Response from Moon Palace Jamaica on 17 Apr 2024
Hello Keiarah,We would like to thank you for entrusting Moon Palace Jamaica to take care of your vacation accommodation. We are delighted to hear that you appreciated the food options. We are also glad to hear that the entertainment was a hit. We are glad to have been apart of your memorable vacation, and we look forward to having you back.Best Regards

10/10 Excellent

Luzmila

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 6 nights in Apr 2024
Response from Moon Palace Jamaica on 17 Apr 2024
Dear Luzmila,Fantastic!We appreciate your valuable feedback telling us about your fulfilling stay. We are glad to have been apart of this experience, and we hope to welcome you back.Kindest Regards

8/10 Good

ROBERT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
next to sea - lovely pools . restaurants all close by
Stayed 9 nights in Apr 2024
Response from Moon Palace Jamaica on 15 Apr 2024
Dear Robert,We are glad that you choose to vacation with us here at Moon Palace Jamaica. It is our pleasure to receive your 4/5 ratings. We do hope your expectation were met and you had a fantastic and memorable experience. We excitedly look forward to your next stay.Best Regards

10/10 Excellent

Premraj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Moon Palace Jamaica on 15 Apr 2024
Hello Premraj,We are delighted that you took the time to share your 5/5 ratings. We are hoping that you had a memorable experience, and we look forward to welcoming you back.Best Regards

8/10 Good

Liza De

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Moon Palace Jamaica on 15 Apr 2024
Hello Liza De,Thank you for choosing to stay with us. We appreciate your 4/5 ratings. It was a pleasure having you and we look forward to welcome you back.Best Regards

8/10 Good

Rodney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful and peaceful! We stayed in a walkout room and I dont think I would stay in any other type of room if we return. It was not too busy where it felt crowded during our stay. Most of the staff were very attentive and some went above and beyond. What I did not like was the lack of game room space in the wired lounge. The xbox game area was shut down for remodeling and there was nothing for the kids to do in the later evening. I felt like there could be more for the teenage kids. I also feel like there could be more hooks in the room for towels/swimsuits and bath towels. We did the elite tour and it lasted longer than it was supposed to and they tried to get us to buy through 4 different people after we kept refusing. I felt like they didnt know when to stop and accept a no. But overall we loved the property and hope to go back some day!
Stayed 5 nights in Apr 2024
Response from Moon Palace Jamaica on 15 Apr 2024
Dear Rodney,Thank you for choosing Moon Palace Jamaica as your vacation destination. We are pleased to have welcomed you to our resort and to be apart of your vacation . We are please to hear it was an overall good experience. We are exceptionally happy to hear that the staff continues to wave the The Palace Companys flag high, in relation to the quality service. We have so too noted your dissatisfaction and your valuable recommendations. It was a pleasure having you here , and we look forward to your next visit.Best Regards

6/10 Okay

Maylin t, brooklyn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at this access VIP hotel was horrendous and unsanitary and dirty. My room was changed twice and both room was filthy. No water, couldn’t shower and had to wait till 5pm for another room that wasn’t ready when I arrived at 638pm. This hotel doesn’t represent moon palace facilities such as Cancun. It’s a big joke and super overpriced all the guest complained about the room condition and poor customer service and when asked to speak to the manager I was told I had to go find one and they wasn’t coming to the desk as I requested for one.
Stayed 4 nights in Apr 2024
Response from Moon Palace Jamaica on 15 Apr 2024
Hello Maylin,Thank you for taking the time to share your review about your recent experience. Firstly, I would like to sincerely apologize foe any inconveniences caused during your stay. We have shared your review with the respective department for their attention and follow up.It was our pleasure having you vacation with us and we do hope we can welcome you back for a more fulfilling experience.Kindest Regards

10/10 Excellent

Shae'

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our Stay was great and the food was awesome.
Stayed 5 nights in Apr 2024
Response from Moon Palace Jamaica on 12 Apr 2024
Dear Shae,We would like to thank you for sharing your 5/5 ratings. We appreciate your valuable feedback telling us about your stay. It was a pleasure hosting you and we look forward to welcome you back.Best Regards

10/10 Excellent

Felicha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there for my honeymoon and everything was awesome
Stayed 5 nights in Apr 2024
Response from Moon Palace Jamaica on 12 Apr 2024
Dear Felicha,Thank you for choosing to celebrate this special occasion with us. We would like to thank you for sharing your 5/5 ratings. We appreciate your valuable feedback telling us about your stay. It was a pleasure hosting you and we look forward to welcome you back.Best Regards

6/10 Okay

amira

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The resort is great but the food is really bad. We don’t have that much option and we couldn’t go outside. It’s only one restaurant is good and it’s called Momo but the staff was great.
Stayed 8 nights in Mar 2024
Response from Moon Palace Jamaica on 10 Apr 2024
Hello Amira,We appreciate you taking the time to share your valuable feedback on your stay. We use our guests comments and suggestion as guide to helping us provide the best for you our valued guest. We do hope we can welcome you back for a more fulfilling stay.Kindest Regards

8/10 Good

Lety Yamileth, Brentwood

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very pleasant experience at Moon Palace. The staff was very hospitable and friendly. They were always ready to assist in anything that was needed. The dining options could improve.
Stayed 4 nights in Oct 2023
Response from Moon Palace Jamaica on 10 Apr 2024
Hello Lety,We appreciate you choosing Moon Palace Jamaica as your resort destination. We are are delighted to receive your 4/5 ratings and your feedback about your stay. We are glad to hear it was a pleasant stay and the staff contributed to your experience. We have also noted your recommendation and shared it with the respective department.It was a pleasure having you vacation with us and we look forward to having you back.Kindest Regards

10/10 Excellent

Wood G

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food and very clean resort
Stayed 5 nights in Mar 2024
Response from Moon Palace Jamaica on 10 Apr 2024
Dear Wood G,We are delighted to receive your 5 stars ratings. It was a pleasure hosting your stay, and we look forward to having you back.Best Regards

8/10 Good

Emir

Liked: Cleanliness, staff & service, property conditions & facilities
Great resort with beautiful private beach.
Stayed 4 nights in Mar 2024
Response from Moon Palace Jamaica on 10 Apr 2024
Dear Emir,Thank you for choosing to vacation with us here at Moon Palace Jamaica. We are please you took the time to share your 4/5 ratings. We do hope you had a memorable stay, and we hope to welcome you back!Kindest Regards

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was superb! Staff was great. The only thing was the wait at the restaurants for the food.
Stayed 5 nights in Mar 2024
Response from Hotel Management on 5 Apr 2024
Dear Mrs. Sandra.We are very happy to learn that your overall experience was joyful. Thank you so much for taking the time to review our beloved resort. Our team will be delighted to serve you once again. Best regards!

6/10 Okay

Geoffrey Louis

Stayed 6 nights in Mar 2024
Response from Moon Palace Jamaica on 6 Apr 2024
Hello Geoffery Louis,We would like to thank you for choosing Moon Palace Jamaica as your destination resort. We do appreciate you taking the time to share your ratings on your experience. We would like to hear more about your stay. We are inviting you to write to us and tell us about your experience. We look forward to hearing from you. Kindest Regards

10/10 Excellent

Althea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The experience overall was excellent the food,things to do never a dull moment,I took my 14 years old son and my 14 year old grand daughter, they had a great time they never wanted to leave,The staff friendly and courteous, went they all inclusive they really mean it..
Stayed 3 nights in Apr 2024
Response from Hotel Management on 5 Apr 2024
Dear Mrs. Althea.We are very happy to learn that your overall experience was joyful. Thank you so much for taking the time to review our beloved resort. Our team will be delighted to serve you once again. Best regards!

4/10 Poor

Marvin

Travelled with family
Liked: Amenities, property conditions & facilities
The Rooms are too small but they told us it’s the old building we were in restaurant staff was not courteous take too long to provide service two different nights we eat our dinner off before someone come to us
Stayed 3 nights in Mar 2024
Response from Hotel Management on 3 Apr 2024
Dear Mr Marvin.We are truly sorry to hear you weren’t completely satisfied with your visit to Moon Palace Jamaica, we appreciate your feedback about our facilities and service. Please know that every detail has been noted, and has been addressed with the staff and most important manager team to implement corrective actions and improvements. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future with an improved experience.

8/10 Good

Linval, Kingston

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Same menu at the buffet line general restaurant everyday...
Stayed 3 nights in Mar 2024
Response from Hotel Management on 3 Apr 2024
Dear Linval.We are very happy to learn that your overall experience was joyful. Thank you so much for taking the time to review our beloved resort. We have shared you feedback about our restaurant menu with the in house team for their attention. Our team will be delighted to serve you once again. Best Regards

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good family hotel close to all the outdoor activities in Ocho Rios!
Stayed 5 nights in Mar 2024
Response from Hotel Management on 3 Apr 2024
Dear Amy.Thank you for your kind words and for sharing with us your wonderful experience. We are more than happy to hear that you enjoyed our beautiful facilities. We look forward to welcoming you back!Best regards.

10/10 Excellent

Stacyann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hotel Management on 4 Apr 2024
Dear Mrs. Stacyann.Thank you so much for taking the time to review our beloved resort. Our team will be delighted to serve you once again. Best regards!

2/10 Terrible

Queeana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hotel Management on 4 Apr 2024
Dear Queeana. Thank you for taking the time to share your feedback. We would like to hear more about your stay, we are kindly asking you to write to us and tell us about your experience. We look forward to hearing from you. Kindest Regards.

10/10 Excellent

Thomas Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great holiday, great food and staff
Stayed 6 nights in Mar 2024
Response from Hotel Management on 3 Apr 2024
Dear Mr. Douglas.Thank you so much for your wonderful review! We're delighted that you enjoyed our food and the attention of our wonderful staff. We can't wait to welcome you back for another unforgettable stay with us. Kindest Regards

8/10 Good

Jocelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, did think the food could've been better
Stayed 5 nights in Mar 2024
Response from Moon Palace Jamaica on 2 Apr 2024
Dear Jocelyn,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you taking the time to share your feedback on your recent stay. We have noted your feedback and have shared it with the respective department. It was a pleasure hosting your stay and we look forward to having you back.Best Regards

10/10 Excellent

heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
my daughter and I stayed in a jr. suite, it was amazing! the staff was so kind and lovely, even though it is an all-inclusive, bring extra dollars to tip... they work so hard and appreciate the love. the resort credits are great, the beach and pools are lovely too. Cant wait to go back!
Stayed 3 nights in Mar 2024
Response from Moon Palace Jamaica on 2 Apr 2024
Dear Heather,We are pleased to have welcomed you and your daughter to our beautiful resort. We are delighted to hear that you had a fantastic stay, and the staff contributed greatly to your experience. We are pleased to have been apart of this great stay, and we are excited to welcome you back.Best Regards

10/10 Excellent

Chiquita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful and service excellent
Stayed 4 nights in Mar 2024
Response from Moon Palace The Grand on 1 Apr 2024
Dear Chiquita,Thank you for choosing to vacation here with us. We are glad to hear you like the beautiful facility and the service was outstanding. We are pleased to have been apart of your memorable stay, and we look forward to having you back.

2/10 Terrible

Brandon Malachi

Disliked: Cleanliness, staff & service, property conditions & facilities
I made reservation for 4 nights. I missed my flight Tuesday morning. I called the hotel to inform them about my new arrival date which was a day later. I reached out to the transportation company due to having a scheduled pick up as well . Someone dropped the ball from moon palace by not documenting my call /message about my late arrival … not only did I have to drive an hour and a half to another airport to make a sooner flight I had to pay additional money for that. My concern is when I arrived to moon palace a manager was present and not one time did anyone mention a no show fee…. I have call logs showing I called and spoke with someone about the issue I was having prior to arriving .. that info not being documented was not my fault . But unfortunately I was still penalized for it. I never got a chance to speak to a supervisor about this last minute fee. I had a schedule shuttle back to the airport so I was unable to stick around unfortunately I had to pay… which is the staff favorite thing to say ..it’s always unfortunate. I’m not done with this issue I will be disputing this issue due to the lack of service and help . My family and I look forward to coming to this resort every chance we get . This is not a cheap place so when ppl work hard and make the choice to spend their hard earned money with a place that has no consideration or take accountability it’s a slap in the face .
Stayed 4 nights in Mar 2024
Response from Moon Palace Jamaica on 2 Apr 2024
Dear Brandon,Thank you for choosing to vacation with us here at Moon Palace Jamaica. We are sorry to hear about your experience, from you flight been delayed. We have shared you feedback with the relevant department for their attention to the matter, and to follow up with you. Kindest Regards

6/10 Okay

Heidi

Travelled with family
Disliked: Staff & service, property conditions & facilities
Property is outdated and poorly kept. Service was subpar at best. Buffet food was not good, while the restaurants were much better.
Stayed 7 nights in Mar 2024
Response from Moon Palace Jamaica on 2 Apr 2024
Dear Heidi,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you taking the time to share your feedback on your recent stay. We have noted your feedback and have shared it with the respective department. We are sorry to hear your expectations were not met as we aim to provide the highest quality and standard to our guests. We are hoping to welcome you back for a more fulfilled experience.Best Regards

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property and amenities. Amazing friendly and helpful staff. Great food and drinks. Loved Boulangerie and buffet. Pools were wonderful and beach was very clean and pretty. Enjoyed konoko falls excursion but wish they had given more instructions beforehand. Enjoyed the glass bottom boat tour. Nice entertainment options for the kids aged 11 and 14. Would have loved more outdoor karaoke options. Also maybe need more elevators. Always lines at the elevators. Overall we had a really great time.
Stayed 4 nights in Mar 2024
Response from Moon Palace Jamaica on 30 Mar 2024
Dear Monica,Thank you for taking the time to share your review to tell us about to fantastic experience. We are glad to hear it was a fulfilling stay, and your expectations were met. Happy to hear you also enjoyed the offsite excursions, and the kids also enjoyed the experience. It was a pleasure having you and we look forward to having you back.Kindest Regards

8/10 Good

Fema Haruko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort considering the price of everything included. Food was very good at the buffet and other restaurants that they had on the property. The only complaint that I have is that the food at the restaurants took tremendously long to be served to us. Other than that great stay for families with many things to do and friendly staff.
Stayed 3 nights in Mar 2024
Response from Moon Palace Jamaica on 30 Mar 2024
Hello Fema,Amazing!We are happy that you choose Moon Palace Jamaica as your destination resort. We are happy to hear the warm and friendly service was well received. We have acknowledge your dissatisfaction with your waiting time , and we do apologize for any inconvenience caused. We will do the necessary follow up and act accordingly. It was a pleasure hosting your stay and we look forward to having you back.Best Regards

10/10 Excellent

Cislyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing!🎉
Stayed 5 nights in Mar 2024
Response from Moon Palace Jamaica on 27 Mar 2024
Dear Cislyn,Amazing!Thank you for choosing Moon Palace Jamaica as your destination resort. We are you took the time to share your review and to highlight the wonderful staff. We are please to have been apart of your stay and we are looking forward to welcome you back.Best Regards

10/10 Excellent

Kristopher, New Braunfels

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!
Stayed 4 nights in Mar 2024
Response from Moon Palace Jamaica on 25 Mar 2024
Hello Kristopher,Great!Thank you for choosing to vacation with us, and for taking the time to share you feedback on your stay.It was a pleasure having you here with us and we look forward to welcome you back.Kindest Regards

10/10 Excellent

Angelica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 6 nights in Mar 2024
Response from Moon Palace Jamaica on 25 Mar 2024
Dear Angelica,It is our pleasure to receive your feedback. We are happy to have been apart of your vacation and we are looking forward to having you back.Best Regards

10/10 Excellent

Amandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Moon Palace Jamaica on 25 Mar 2024
Dear Amandeep,We appreciate your 5 stars ratings. It was a pleasure having you back and we look forward to your next visit.Kindest Regards

10/10 Excellent

Elma G

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One of the nicest places i have been in the past few years, service was excellent, food was great! and the hotel was beautiful, neat and clean, and very welcoming.. the one thing I will note is the entertainment, there were just a couple of shows- Bob Marley and the magic show that were awesome the rest not impressive and the disco was not open!, i was expecting to hear more Bob Marley music!!
Stayed 4 nights in Mar 2024
Response from Moon Palace Jamaica on 12 Apr 2024
Dear Elma,Thank you for choosing to vacation with us here at Moon Palace Jamaica. We are delighted to hear you enjoyed your stay with us. We have noted your feedback and suggestions and have shared it with the relevant department. It was a pleasure having you stay with us , and we hope to welcome you back.Best Regards

8/10 Good

Tiffiny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I only have one unpleasant experience with this resort, but let me give you the good, first. The resort is absolutely beautiful. The staff is impeccable. They’re so attentive, and kind. Everyone I encountered was so sweet and always there to serve you, & see if you need anything. The restaurants we did go to, was awesome. The food was so good, even jerk hut on the beach. I loved the food, a lot. The drinks were good, I’m not a big drinker. The entertainment was wonderful! I loved the vibe at the pool, so much Fun. They have so many pools. Everything in good walking distance. You’re greeted like royalty when you first arrive to resort. Jamaicans there are truly amazing! We felt so safe. It was my 16 year daughter and I. This resort is just awesome for family. I really loved our stay. The very unpleasant experience is the pushy workers that try to make you buy resort membership (like a timeshare). You can say no, a thousand times and they still keep pushing. It’s a 90 minute session, they swindle you into, calling it a welcoming package, when you arrive. They will get others (higher up) to help convince you, they was so pushy it was horrible!!! I didn’t come on vacation to buy a $30,000 and up timeshare (membership as they call it)….It literally was uncomfortable and they’re so inconsiderate, & that’s the big man you see at the end of the 90 minutes. They try to give you 400 in resort credits that’s not worth much in the gift shop, very selective on what you can purchase.
Stayed 3 nights in Mar 2024
Response from Moon Palace Jamaica on 23 Mar 2024
Dear Tiffany,Amazing!Thank you for choosing to vacation with us here at Moon Palace Jamaica. We are glad to hear your expectations were met, the food was delicious, and the staff went above and beyond to create a memorable experience. We are sorry to hear the sales team left a bitter taste in your mouth. We have shared your feedback with team for their attention to this matter. It was a pleasure having you here and we look forward to having you back.Kindest Regards

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seeing what everything was good
Stayed 4 nights in Mar 2024
Response from Moon Palace Jamaica on 18 Mar 2024
Dear Peter,We would like to thank you for choosing Moon Palace Jamaica as your destination resort. We are delighted to receive your 5 stars ratings. We are glad to have been apart your stay and we look forward to welcome you back.Best Regards

10/10 Excellent

Ramakrishnan

Stayed 6 nights in Mar 2024
Response from Moon Palace Jamaica on 8 Apr 2024
Hello Ramakrishan,We would like to thank you for choosing to vacation with us here at Moon Palace Jamaica. We are delighted you have shared your 5/5 ratings. It was our pleasure hosting your stay, and we look forward to welcoming you back.Best Regards

10/10 Excellent

Candeish

Stayed 3 nights in Mar 2024
Response from Moon Palace Jamaica on 8 Apr 2024
Hello Candeish,We appreciate you sharing your 5/5 ratings. It was a pleasure hosting your stay and we look forward to having you back.Best Regards

8/10 Good

OGILVIES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt like food. At hall. Food was better at restaurants
Stayed 4 nights in Mar 2024
Response from Moon Palace Cancun on 22 Mar 2024
Dear Ogilvies,Thank you for taking the time to share your valuable feedback with us. We are happy to hear you enjoyed more the meals at the restaurants. We have shared you feedback with the respective department for their attention.It was a pleasure having you and we look forward to welcome you back.Best Regards

6/10 Okay

Rajvir

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 6 nights in Mar 2024
Response from Moon Palace Jamaica on 18 Mar 2024
Dear Rajvi,Thank you for sharing your ratings. We would like to hear more about about your stay. We are kindly asking you to write to us and tell us more about your experience. We look forward to hearing from you.Best Regards

10/10 Excellent

Sathiya, Leesburg

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the overall experience was great, the distance from the airport is a big negative for us. Though it's just a 4 hour flight from where we live, a whole day goes in reaching the resort.
Stayed 6 nights in Mar 2024
Response from Moon Palace Jamaica on 16 Mar 2024
Dear Sathiya,Thank you for sharing your 5 stars ratings. We are sorry to hear that you did not appreciate the long drive from the airport to the resort. We do hope you however enjoyed the scenery. It was a pleasure having you and we hope to welcome you back.Best Regards

8/10 Good

bernadette

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Front desk check in staff absolutely phenomenal, housekeeping Then when i asked if i could just show my grandsons the spa area he was dismissive and curt in his response "18 and over allowed". The other ppl i found not in tune with the quality of moon palace were the staff upselling. There wete two adults in the room and we were made to believe we would both recieve the 750.00 credit each. I asked several times and was told we would get it each Only to find out that its 1 per room. Then to use this credit the items in the gift shop were limited. Whats annoying is these events happened the day before and last day of our stay. This is what we took away.
Stayed 3 nights in Mar 2024
Response from Moon Palace Jamaica on 15 Mar 2024
Dear Bernadette,Thank you for choosing to vacation with us here at Moon Palace Cancun. We thank you for sharing your feedback to tell us about your experience. We do apologize for any inconveniences caused during your stay. Please note we shared your review with the respective department to inform them of your experience as well to follow up. We do hope to welcome you back for a more full filled stay.Best Regards

2/10 Terrible

farshid

Travelled with family
Disliked: Cleanliness, staff & service, amenities
That was the most terrible trip I ever had. I suggest you people never go to Jamaica for vacation. The resort is two hours from airport !!!!! which is quite a hassle. There are very few spactacle even those are not intersting at all. The staff were pushy as for buying timeshare and did not care about our needs. The worst part was the airport. our return flight was repeatedly delayed and eventually canceled. We ( I , my wife and my two daughters, 13 and 8) stayed at airport for 36 hours and even slept there !!!!!!! No hotel was offered and No attempt as for accomodation for other airlines tried. Everybody was screaming and utmost angry. However the staff were so indiffrenet, cool and inattentive toward these issues. Eventually I had to but tickets from another airlines which of course cost me 4000. $ extra !!!!!!! this is what you get for persumably VIP service, now imagine and go figure it out if you are a regular traveler there
Stayed 7 nights in Mar 2024
Response from Moon Palace Jamaica on 15 Mar 2024
Dear Farshid,Thank you for sharing your feedback. We are sorry to hear about your experience. We do apologize for any inconvenience caused during you stay. We are also sorry to hear that you had issues with your flight back home. We do hope it was all resolved and got back home safely.Best Regards

8/10 Good

Melecia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, amazing staff
Stayed 5 nights in Mar 2024
Response from Hotel Management on 13 Mar 2024
Dear Melecia,Thank you for sharing your review rating. It was a pleasure hosting your vacation and we hope to welcome you back soon at Moon Palace Jamaica. We remain at your service. Best regards,

8/10 Good

Riyad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Moon Palace Jamaica on 18 Mar 2024
Dear Riyad,Thank you for sharing your 4/5 ratings. We do hope you had a magnificent stay. We do hope to welcome you back for another great stay.Best Regards