2 outdoor pools, pool cabanas (surcharge), pool umbrellas

Reviews of Hilton Rose Hall an All-Inclusive Resort

4.5 out of 5
Hilton Rose Hall an All-Inclusive Resort
Rose Hall, Montego Bay, Saint James

Reviews

8.6

Excellent

Rating 10 - Excellent. 1080 out of 1913 reviews" "
Rating 8 - Good. 478 out of 1913 reviews" "
Rating 6 - Okay. 197 out of 1913 reviews" "
Rating 4 - Poor. 79 out of 1913 reviews" "
Rating 2 - Terrible. 79 out of 1913 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Uzoamaka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Kai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful country and a great place to stay
Stayed 5 nights in Apr 2024
Response from Denicka B on 17 Apr 2024
Thank you for your feedback! We're delighted to hear that you enjoyed your stay and found Jamaica to be a beautiful country. We're glad that you had a great experience with us and that our resort provided a comfortable accommodation during your visit. Should you plan to return in the future, we'd be honored to welcome you back for another wonderful stay.

10/10 Excellent

Diane

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I had an amazing stay at this property for the 2nd time. They offer a lot of fun activities , great food and the customer service is great! If I had to choose something would be for the rooms to be a tiny updated. Besides that it was a great and comfortable stay.
Stayed 1 night in Apr 2024
Response from Denicka B on 17 Apr 2024
Thank you for your feedback! We're thrilled to hear that you had an amazing stay with us for the second time. It's fantastic to know that you enjoyed the variety of fun activities, great food, and excellent customer service. Your satisfaction is our priority, and we're delighted that you had a comfortable and enjoyable experience overall.We appreciate your suggestion regarding the room updates, and we will take this into consideration as we continue to enhance our facilities to better meet the needs of our guests.Thank you for choosing to stay with us again, and we look forward to welcoming you back for another memorable experience in the future!

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
I truly enjoy myself
Stayed 4 nights in Apr 2024
Response from Denicka B on 16 Apr 2024
We're thrilled to hear that you truly enjoyed yourself during your stay with us! Thank you for sharing your positive feedback. We strive to provide exceptional experiences for all our guests, and we're delighted that we could contribute to making your stay memorable.

8/10 Good

Heather D

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
I assumed Jamaican culture was very friendly, it was about 50/50. The check in process took way too long and there were many employees behind the counter - after long day of travel did not appreciate standing in line for over 45 minutes with twins that are 2.5 years old. No where to sit close by as there was so many waiting. Only circulated drinks one time and offered nothing for kids. Hard way to start vacation. Also food at restaurant was not very good - would appreciated some more options and also something other than chicken nuggets, fries, pizza and noodles for the little kids. Appreciated the smaller resort and how close everything was but only 2 slides and a lazy river is what they call a water park.
Stayed 5 nights in Apr 2024
Response from Denicka B on 16 Apr 2024
Thank you for sharing your feedback with us. We sincerely apologize for the challenges you encountered during your stay. It's disheartening to hear that your experience with the check-in process was not up to our usual standards and that it caused inconvenience, especially after a long day of travel with young children. We understand the importance of a smooth check-in process, and we will address this issue with our team to ensure improvements are made.We also apologize for any disappointment regarding the food options available, particularly for children. Your feedback regarding the variety of food options and offerings for kids is valuable, and we will review this with our culinary team to enhance our offerings.We appreciate your positive comments about the resort's size and proximity to amenities. However, we understand your expectations regarding the water park may not have been fully met. We will take your feedback into consideration as we continue to enhance our facilities and offerings for our guests.Thank you for bringing these matters to our attention. Your feedback helps us identify areas for improvement, and we will work diligently to address these issues to ensure a more enjoyable experience for our guests in the future.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Denicka B on 16 Apr 2024
Thank you for allowing us to host you and for leaving your rating. We look forward to hosting you again for another great stay. Best wishes,

6/10 Okay

Lesa

Travelled with family
Liked: Staff & service
Love having the opportunity to relax in hammock it reminded me of my childhood.
Stayed 2 nights in Apr 2024
Response from Denicka B on 15 Apr 2024
We're delighted to hear that you enjoyed the opportunity to relax in our hammocks! It's wonderful that it brought back fond memories of your childhood. We're thrilled to have played a part in creating a nostalgic and relaxing experience for you. We look forward to welcoming you back for more relaxing moments in the future!

10/10 Excellent

Toji Thomas

Stayed 3 nights in Apr 2024
Response from Denicka B on 16 Apr 2024
Thank you for allowing us to host you and for leaving your rating. We look forward to hosting you again for another great stay. Best wishes,

8/10 Good

Sandy

Liked: Staff & service
Stayed 5 nights in Apr 2024
Response from Denicka B on 15 Apr 2024
Thank you for allowing us to host you and for leaving your rating. We look forward to hosting you again for another great stay. Best wishes,

2/10 Terrible

Richard

Travelled with partner
Disliked: Staff & service
We had reservations for a five day stay at the Hilton Rose resort because we had stayed there a year ago and thoroughly enjoyed it. However, an hour before our flight to Jamaica, American Airlines cancelled our flight and told us that the next available flight would be a full day later. Our stay at the Hilton this year was already a short stay and missing a day because of the flight cancellation made the trip so short that we decided to cancel our plans. We contacted Expedia, who we used to book the vacation, and they said that they would try to cancel our reservations. However, Expedia said that the Hilton Rose would NOT refund any of our reservation. This is very disappointing, both because of the loss of our money and because it is a very poor attitude for the Hilton brand in terms of customer service. I expected a Cancellation Fee, but refusing to refund any of our reservation is unacceptable. I am sure that the room reserved for us did not stay empty and was occupied by other guests, so there was little impact to the hotel from our cancellation. I would be open to receiving credit for a future stay instead of a cash refund, but we have not heard anything from the hotel.
Stayed 5 nights in Mar 2024
Response from Denicka B on 16 Apr 2024
Thank you for reaching out and sharing your recent experience with us. We are truly sorry to hear about the challenges you faced with your travel plans and the subsequent disappointment regarding your reservation at Hilton Rose Resort.We understand the frustration caused by the flight cancellation and the impact it had on your shortened stay. Please accept our sincere apologies for any inconvenience this may have caused.We regret any miscommunication regarding your reservation and the cancellation policy. Our team is currently reviewing your case, and we will work diligently with Expedia to explore potential options for a resolution, including the possibility of a credit for a future stay.We value your loyalty to the Hilton brand and are committed to providing exceptional service to our guests. Your feedback is essential to us, and we will take this opportunity to review and improve our policies to better serve our guests in similar situations in the future.Thank you for bringing this matter to our attention. We appreciate your understanding and patience as we work towards a resolution.

6/10 Okay

Anil

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Service was not great. The power went out in middle of night for 3 nights. Asked for not functioning fan and it could not be fixed. My wife slipped in one the restaurants as water was dripping from ceiling.
Stayed 4 nights in Apr 2024
Response from Denicka B on 15 Apr 2024
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. It's disheartening to hear that the service did not meet your expectations and that you encountered issues such as power outages and malfunctioning amenities.Your comments regarding the power outages and the non-functioning fan have been noted, and we will investigate these matters further to prevent similar occurrences in the future. Additionally, we apologize for the incident involving your wife slipping in one of our restaurants due to water dripping from the ceiling. We take such safety concerns very seriously, and we will address this issue immediately to ensure the safety of our guests.We truly appreciate your feedback as it helps us identify areas for improvement. Please know that we are committed to providing exceptional service and ensuring the comfort and safety of all our guests. Once again, we apologize for the inconvenience, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

10/10 Excellent

Nancy, Marysville

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Our bathroom could be updated. Specifically the shower, looking older and dirty.
Stayed 5 nights in Apr 2024
Response from Denicka B on 12 Apr 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the condition of the bathroom, particularly the shower. Your comments are valuable to us, and we will address this matter promptly to ensure improvements are made. We appreciate your patronage and hope to have the opportunity to welcome you back for a more comfortable stay in the future.

10/10 Excellent

Charmaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are Very friendly ,
Stayed 2 nights in Apr 2024
Response from Denicka B on 11 Apr 2024
Thank you for your kind words! We're delighted to hear that our staff made your stay enjoyable with their friendly service. We appreciate your feedback and look forward to welcoming you back soon for another wonderful experience.

4/10 Poor

Vanessa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Absolute disappointment! As a Hilton resort we expected more. The Main pool was shut down three times due to POOP in the pool. I have never been to a resort where three of 8 days there was POOP found in the pool. The resort let customers know there was not much they could do for them, as it Happens!!!!! Multiple people called their travel agents to go moved from this resort. The Rooms were a complete nightmare, dated, uncomfortable, no fans in the bathroom a family of three was on top of each other in an ocean front room. The food was inedible at all restaurants but the buffet and Chinese. My husband could not cut through his steak at the Italian restaurant, he asked for a new knife or another steak and was told they were out of the steak for the night. All food was bland and needed modifications. Joyce at the main pool was amazing! We had bad service one day at the pool when Joyce was off. Two days later I was confronted by that server for not tipping her as much as we tipped Joyce. She hunted me down at a restaurant and was in my face. We would never recommend this resort to anyone. Do your self a favor and look at other hotels. The Hilton the Hiltons forgot about.
Stayed 7 nights in Mar 2024
Response from Denicka B on 10 Apr 2024
Thank you for taking the time to share your feedback with us. We deeply regret to hear about your disappointing experience during your recent stay at our Hilton resort. Your feedback is extremely valuable to us as we strive to provide exceptional service to all our guests.We sincerely apologize for the inconvenience caused by the temporary closure of the main pool due to unexpected incidents. Such occurrences are certainly not reflective of our usual standards, and we understand the frustration it may have caused.We apologize for any discomfort or inconvenience you experienced. We will address these concerns with our team to ensure that necessary improvements are made promptly.It is disheartening to learn about the subpar dining experiences you encountered. Your comments regarding the food quality and service have been duly noted, and we will work diligently to enhance our offerings in these areas.We appreciate your recognition of Joyce's exceptional service at the main pool, and we will be sure to commend her for her dedication. However, we are truly sorry for the negative interaction you had with another server, and we will take immediate steps to address this matter internally.Please accept our sincerest apologies for falling short of your expectations. We understand your disappointment, and we assure you that your concerns will be thoroughly reviewed to prevent similar occurrences in the future.We hope you will reconsider and provide us with another opportunity to exceed your expectations should your travels bring you back to our area.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Denicka B on 10 Apr 2024
Thank you for allowing us to host you and for leaving your rating. We look forward to hosting you again for another great stay. Best wishes,

10/10 Excellent

Hewan

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful staff, epic ambiance
Stayed 4 nights in Apr 2024
Response from Denicka B on 9 Apr 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed our staff and ambiance. We look forward to welcoming you back soon!

10/10 Excellent

Melissa

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rose Hall never disappoints! You do a great job of balancing kid friendly with adult friendly environment. I am thankful as a smoker you still let me indulge but understand the limitations. The staff is top notch and always makes us feel welcome. I believe this was our 11th visit to the property and we can't wait to come back!
Stayed 4 nights in Mar 2024
Response from Denicka B on 8 Apr 2024
Thank you for your wonderful feedback! We're thrilled to hear that Rose Hall continues to exceed your expectations. It's fantastic to know that you appreciate the balance we strive to maintain between a kid-friendly and adult-friendly environment.We're glad that you found our approach accommodating for smokers while also understanding the necessary limitations. Your satisfaction is our priority, and we're delighted to hear that our staff's hospitality has consistently made you feel welcome during your 11 visits to the property.We can't wait to welcome you back for your 12th visit and many more memorable experiences.

6/10 Okay

JASON

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Resort needs work it’s falling apart. Pool lights and wires just hanging out of the wall of the pool. Food was hit or miss, some nights went hungry. Out of 4 nights there were zero kid food options. We used Amstar transportation that was great. People were mostly nice. Gift shop was a rip off a magnet was $19 so we bought souvenirs at the airport at departure.
Stayed 4 nights in Apr 2024
Response from Denicka B on 8 Apr 2024
Thank you for taking the time to share your feedback with us. We're sorry to hear that your recent stay did not meet your expectations.We take your comments regarding the condition of the resort and the pool area very seriously. Rest assured, our maintenance team is addressing these issues to ensure the safety and comfort of our guests.We apologize for any inconvenience you experienced with the food options. Your feedback will be shared with our culinary team as we continuously strive to improve our dining offerings, including providing more kid-friendly options.It's great to hear that you had a positive experience with Amstar transportation and found most of our staff to be friendly.Regarding the gift shop prices, we apologize if you felt they were not reasonable. We will review our pricing structure to ensure it aligns with the value we aim to provide to our guests.We appreciate your candid feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Denicka B on 9 Apr 2024
Thank you for allowing us to host you and for leaving your rating. We look forward to hosting you again for another great stay. Best wishes,

8/10 Good

Genesis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing! We just wish the food selection was better. The food portion and quality at the three palms was disappointing especially since it’s an additional charge to eat there.
Stayed 4 nights in Mar 2024
Response from Denicka B on 8 Apr 2024
Thank you for sharing your feedback with us. We're thrilled to hear that you had an amazing stay overall.However, we apologize for any disappointment you experienced with the food selection and quality at Three Palms. Your comments are important to us, and we will address them with our culinary team to ensure that we consistently deliver exceptional dining experiences to our guests.We appreciate your valuable input as it helps us to continually improve our services. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable culinary experience.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Denicka B on 4 Apr 2024
Thank you for allowing us to host you and for leaving your rating. We look forward to hosting you again for another great stay. Best wishes,

10/10 Excellent

Rajeev

Liked: Cleanliness, staff & service, property conditions & facilities
Overall stay was good and comfortable. we enjoyed the hospitality of cheerful staff.
Stayed 5 nights in Mar 2024
Response from Denicka B on 2 Apr 2024
Thank you for sharing your feedback with us. We're delighted to hear that you had a good and comfortable stay at our hotel. It's wonderful to know that you enjoyed the hospitality of our cheerful staff.Providing a positive and comfortable experience for our guests is our top priority, and we're glad that we could contribute to making your stay enjoyable.We hope to have the pleasure of welcoming you back for another great experience in the future.

10/10 Excellent

alexis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel, good amenities and ideal for family
Stayed 5 nights in Mar 2024
Response from Denicka B on 31 Mar 2024
We're thrilled to hear that you had an excellent experience at our hotel and found our amenities to be suitable for families. Your feedback is greatly appreciated, and we're delighted to have met your expectations. We look forward to welcoming you and your family back for another wonderful stay in the future!

10/10 Excellent

Omolola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Mar 2024
Response from Denicka B on 2 Apr 2024
Thank you for your feedback! We're delighted to hear that you enjoyed your stay with us. If there's anything specific you loved about your experience or if you have any suggestions for how we can make your next visit even better, please feel free to share. We look forward to welcoming you back in the future!

8/10 Good

Jesika Agyapomaah

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024
Response from Denicka B on 31 Mar 2024
Thank you for the excellent rating! We're thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're delighted that you enjoyed every aspect of your visit. We look forward to welcoming you back for another fantastic stay in the future!

10/10 Excellent

Hope

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I stayed at this property during Spring Break. We arrived on a Tuesday before it got busy. We had a beautiful ocean front view although the rooms were dated and bathroom was very small. The resort was clean and everyone was hospitable. The food was excellent. If you love Jamaican cuisine you will be very happy. There was a lot of variety in food choices and we really loved the lobster dinner and live entertainment for an additional fee.
Stayed 4 nights in Mar 2024
Response from Denicka B on 4 Apr 2024
Thank you for sharing your experience with us. We're delighted to hear that you and your family chose to stay with us during Spring Break and that you enjoyed the beautiful oceanfront view and the cleanliness of the resort. It's wonderful to know that you found our staff hospitable and that you enjoyed the excellent food offerings, especially the Jamaican cuisine and the lobster dinner with live entertainment.We appreciate your feedback regarding the rooms and bathrooms. Your comments will be shared with our team as we continuously strive to enhance our guests' experience.It was a pleasure to host you, and we hope to welcome you back for another memorable stay in the future.

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 6 nights in Mar 2024
Response from Denicka B on 31 Mar 2024
Thank you for the excellent rating! We're thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're delighted that you enjoyed every aspect of your visit. We look forward to welcoming you back for another fantastic stay in the future!

6/10 Okay

Wendy

Liked: Cleanliness
It was nice nothing extraordinary. We did enjoy our stay. Probably wouldn't stay again so we can see what else ist out there.
Stayed 4 nights in Mar 2024
Response from Denicka B on 28 Mar 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed your stay overall, although we regret to learn that it did not exceed your expectations. We appreciate your honest assessment, as it helps us identify areas where we can improve our services and offerings.We understand that there are many options available, and we respect your decision to explore other possibilities for your future travels. Should you ever reconsider and decide to give us another chance, we would be delighted to welcome you back and hopefully provide you with a more exceptional experience.Thank you once again for choosing to stay with us, and we wish you the best in your future travels.

8/10 Good

Katrina Danielle, Valley Stream

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Absolutely loved our stay at the hotel! While the rooms were a bit dated, they were impeccably clean. The array of food options and abundance of activities catered perfectly to our family of two adults and two children. The pools and grounds were simply fantastic, adding an extra layer of enjoyment to our experience!
Stayed 4 nights in Mar 2024
Response from Denicka B on 27 Mar 2024
We're delighted to hear that you absolutely loved your stay at our hotel! Thank you for taking the time to share your feedback with us. We're glad to know that despite the rooms being a bit dated, you found them to be impeccably clean.It's fantastic that our array of food options and abundance of activities catered perfectly to your family of two adults and two children. We aim to provide a diverse range of options to ensure that every guest has a memorable experience.We're thrilled that you enjoyed our pools and grounds, and that they added an extra layer of enjoyment to your overall experience. Your satisfaction is our priority, and we're grateful for your kind words.We hope to have the pleasure of welcoming you and your family back for another wonderful stay in the future.

10/10 Excellent

Jordan

Stayed 3 nights in Mar 2024
Response from Denicka B on 16 Apr 2024
Thank you for allowing us to host you and for leaving your rating. We look forward to hosting you again for another great stay. Best wishes,

6/10 Okay

Niya

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
I like the property itself but I did see a roach on the buffet line and the lady I spoke with just made it seem like no big deal.
Stayed 4 nights in Mar 2024
Response from Denicka B on 28 Mar 2024
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced during your visit. Please be assured that we take matters like this very seriously, and we are actively addressing the issue with our team to ensure that proper measures are taken to prevent any recurrence.Your feedback is invaluable to us as we continuously strive to provide a high standard of cleanliness and service to all our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future.

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time! Thank you to the staff for their hard work. We would be back and stay at this resort for sure!
Stayed 4 nights in Mar 2024
Response from Denicka B on 25 Mar 2024
Thank you for your kind words! We're thrilled to hear that you had a wonderful time during your stay with us. Our team works hard to ensure that every guest has a memorable experience, and we're delighted that we could contribute to your enjoyment. We look forward to welcoming you back to our resort for another fantastic stay in the future! If you have any further feedback or requests, please don't hesitate to let us know.

10/10 Excellent

Thomas

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great stey
Stayed 5 nights in Mar 2024
Response from Denicka B on 25 Mar 2024
Thank you for your feedback! We're delighted to hear that you had a great stay with us. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 Excellent

Marsha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a good family friendly hotel. Kids any age will have fun, what i didn’t care for was how far the beach cabanas was.
Stayed 3 nights in Mar 2024
Response from Denicka B on 24 Mar 2024
Thank you for your feedback! We're thrilled to hear that you found our property to be a great family-friendly hotel, with activities suitable for kids of all ages. We apologize for any inconvenience regarding the distance to the beach cabanas. Your comment will be taken into consideration as we continuously strive to enhance our guests' experience. We hope to welcome you and your family back for another enjoyable stay in the future!

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the property. The staff was wonderful. The activities and entertainment were great. Breakfast was very good. The jerk hut was great. The dinners were just ok and that's why I gave it 4 stars.
Stayed 4 nights in Mar 2024
Response from Denicka B on 24 Mar 2024
Thank you for your glowing review! We're delighted to hear that you enjoyed your stay with us and found our property, staff, activities, and breakfast to your liking. Your feedback regarding the dinners is duly noted, and we appreciate your input. We'll certainly take it into consideration to further enhance our dining experience. We hope to welcome you back for another memorable stay soon!

10/10 Excellent

Sarah Lee Latisha Ramdeen, Lake worth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience. Food at buffet was cold on one night but otherwise everything was wonderful.
Stayed 3 nights in Mar 2024
Response from Denicka B on 22 Mar 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you had an overall great experience during your stay.We're sorry to hear that you encountered an issue with the buffet food being cold on one night. Please accept our sincerest apologies for this lapse in our usual standards. Rest assured, we will address this matter with our culinary team to ensure it doesn't happen again in the future.We're glad to know that aside from this, everything else was wonderful and that you enjoyed your stay with us.

10/10 Excellent

Terry

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a blast!!!!! This property is wonderful for just couples or family. Clean property. Rooms were decent. Food was ok. But something to expect with an all inclusive. Love it and will be back
Stayed 5 nights in Mar 2024
Response from Denicka B on 21 Mar 2024
Thank you for sharing your feedback with us! We're thrilled to hear that you had a blast during your stay at our property.It's fantastic to know that you found our property suitable for both couples and families, and we're delighted that you found it clean and well-maintained. We're glad you found the rooms decent and that you enjoyed your overall experience.While we're pleased that you enjoyed your stay, we're sorry to hear that the food was just okay. Your feedback is valuable to us, and we will use it to continue improving our dining options to better meet the expectations of our guests.We're thrilled that you love our property and that you plan to return in the future! We can't wait to welcome you back for another memorable stay.

8/10 Good

Nicola Jane, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Denicka B on 21 Mar 2024
We are unable to guarantee your request as these requests are usually granted based on availability. However, we'll send your request over to our Front desk team to see how best they can assist.

6/10 Okay

Mioskeiry

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Feb 2024
Response from Denicka B on 21 Mar 2024
We are unable to guarantee your request as these requests are usually granted based on availability. However, we'll send your request over to our Front desk team to see how best they can assist.

8/10 Good

Travius

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very slow about bringing things like wash cloths n ice cause the machine on the floor was out of service but other than that I love this resort
Stayed 3 nights in Mar 2024
Response from Denicka B on 19 Mar 2024
Thank you for sharing your feedback with us. We're delighted to hear that you love our resort!We apologize for the inconvenience you experienced with the slow response in providing washcloths and ice due to the out-of-service machine on your floor. Your comments have been noted, and we'll work diligently to address these issues to ensure a smoother and more efficient experience for our guests in the future.We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for another enjoyable stay.

10/10 Excellent

Amandeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is gorgeous. The beach and pools are beautiful. Our family really enjoyed the lazy-river. The rooms are dated but the beds were very comfortable. Our family is vegetarian and the food options are limited. The staff tried to accommodate and kudos to them for this. Overall, we would return again.
Stayed 4 nights in Mar 2024
Response from Denicka B on 18 Mar 2024
Thank you for sharing your feedback with us. We're thrilled to hear that you found our property to be gorgeous and that you and your family enjoyed the beautiful beach, pools, and the lazy river.We're delighted that you found our beds comfortable, although we apologize for any inconvenience caused by the dated rooms. Your feedback regarding the limited food options for vegetarians is duly noted, and we're glad to hear that our staff made efforts to accommodate your dietary preferences.It's wonderful to know that despite some limitations, you would consider returning to our resort. We look forward to welcoming you back and ensuring an even more enjoyable experience during your next stay.

10/10 Excellent

Colette

Stayed 7 nights in Mar 2024
Response from Denicka B on 8 Apr 2024
Thank you for allowing us to host you and for leaving your rating. We look forward to hosting you again for another great stay. Best wishes,

10/10 Excellent

Prosper

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location from the airport and reasonably beautiful sceneries
Stayed 6 nights in Mar 2024
Response from Denicka b on 17 Mar 2024
Thank you for your feedback! We’re thrilled to hear you enjoyed our convenient location near the airport and the beautiful scenery surrounding our property. We look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

sonja

Stayed 5 nights in Mar 2024
Response from Denicka B on 8 Apr 2024
Thank you for allowing us to host you and for leaving your rating. We look forward to hosting you again for another great stay. Best wishes,

10/10 Excellent

Randolph

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Denicka b on 17 Mar 2024
Thank you for taking the time to leave a review! We truly appreciate your feedback and hope to welcome you back again soon for another wonderful experience.

10/10 Excellent

Carlton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was amazing and delicious. The staff was great!
Stayed 5 nights in Mar 2024
Response from Denicka B on 14 Mar 2024
Thank you for allowing us to host you and for leaving your rating. We look forward to hosting you again for another great stay. Best wishes,

10/10 Excellent

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! We had fun.
Stayed 5 nights in Mar 2024
Response from Denicka B on 14 Mar 2024
Thank you for allowing us to host you and for leaving your rating. We look forward to hosting you again for another great stay. Best wishes,

10/10 Excellent

Sheila R S

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful. Great entertainment. Drinks were good, but had minimal alcohol. Loved the jerk chicken and pork. Good room. Slow on the cleaning of the room. Only had the room cleaned once because by they time they got around to it, we were back in our rooms resting and getting ready for dinner.
Stayed 4 nights in Mar 2024
Response from Denicka B on 14 Mar 2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We're delighted to hear that you found your overall experience to be beautiful and that you enjoyed our entertainment offerings.We're pleased that you enjoyed the drinks, particularly the jerk chicken and pork - it's wonderful to know that our culinary offerings left a positive impression on you.Your comments regarding the cleaning of your room are duly noted, and we apologize for any inconvenience this may have caused. We'll be sure to address this matter with our housekeeping team to ensure that our cleaning services are more efficient and better aligned with our guests' schedules in the future.Once again, thank you for sharing your thoughts with us. We appreciate your valuable feedback, and we hope to have the opportunity to welcome you back for another enjoyable stay soon.

8/10 Good

Choudhury AL, Stittsville

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a good stay. The lazy river and the water slides were the best. The pool was good and never felt too crowded. It's close to MBJ Airport. The food was okay. There were limited options for kids play areas. Room service was okay, but ocean front room was awesome!
Stayed 5 nights in Mar 2024
Response from Denicka B on 14 Mar 2024
Thank you for sharing your feedback with us regarding your recent stay at our Hilton Rosehall Resort & Spa. We're thrilled to hear that overall, you had a good experience with us.It's wonderful to know that you enjoyed our lazy river and water slides, as well as the pool area, and that you found them to be enjoyable without feeling overcrowded. We're also pleased that our proximity to the MBJ Airport added convenience to your travel plans.Your comments about the food options and limited areas for kids' play are duly noted. We are constantly looking for ways to improve our offerings, and your feedback will certainly be taken into consideration in our ongoing efforts to enhance the guest experience.We're delighted that you found your oceanfront room to be awesome, and we hope it provided you with the perfect backdrop for a memorable stay.Thank you once again for sharing your thoughts with us. We look forward to welcoming you back for another enjoyable stay in the future.

8/10 Good

Leslie

Stayed 3 nights in Mar 2024
Response from Denicka B on 31 Mar 2024
Thank you for the excellent rating! We're thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're delighted that you enjoyed every aspect of your visit. We look forward to welcoming you back for another fantastic stay in the future!