Exterior

Reviews of Grand Palladium Jamaica Resort & Spa All Inclusive

4 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 495 out of 1228 reviews" "
Rating 8 - Good. 316 out of 1228 reviews" "
Rating 6 - Okay. 187 out of 1228 reviews" "
Rating 4 - Poor. 106 out of 1228 reviews" "
Rating 2 - Terrible. 124 out of 1228 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Geraldine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxed environment, helpful staff, well taken care of. The pool was fantastic, beach was very clean, staff and barkeeps were great. The experience was one i would like to repeat
Stayed 7 nights in Apr 2024
Response from Sansaria Smith on 18 Apr 2024
Hi Geraldine, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Troy Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location on the water
Stayed 5 nights in Apr 2024
Response from Sansaria Smith on 18 Apr 2024
Dear Troy Courtney, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 Good

Fabiana Da Silva

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awsome place
Stayed 3 nights in Apr 2024
Response from Sansaria Smith on 17 Apr 2024
Dear Fabiana Da Silva, Thank you for sharing a review of your experience at our resort and rewarding us with a raving rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation.. We strive daily to fulfill our mission to turn our guests into fans, and we are happy that we were able to achieve this with you. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 Good

Vanessa, Deer Park

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT resort for families. My husband and I loved the fact that they had child care services during the day between the hours of 9am and 5pm with a break from 12-2pm where you need to have your kids (ages 1 and above). Afterwards you have the options of nannies services. It was the perfect balance for us so we had our adult time and family time. They downside was the food. Were foodies and the quantity wasn't good. The coffee shop amazing though. Concierge service was good, we reserved a cabana one afternoon with waitress services. Actually wouldn't mind too much coming back.
Stayed 3 nights in Apr 2024
Response from Sansaria Smith on 17 Apr 2024
Dear Vanessa, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

8/10 Good

thomas

Travelled with group
Liked: Amenities
Disliked: Cleanliness
The overall trip was good, but the cleanliness of my room was not up to standards. We did not get clean face towels on the three nights we stayed. The floor in the bathroom was not swept or mopped during our stay. Refilling the mini bar was supposed to be done nightly but it was refilled once. The mirrors were never wiped and we decided to not use the jet tub because it was never properly cleaned. The food was good and the atmosphere was pleasant. Some of the staff were very nice but others seemed that they were at the wrong job. We had a great time but there is a lot of opportunity at the resort to make it a great place to stay. I want to suggest that the resort place a questionnaire on your checkin if you would like to explore club membership or vacation packages with bonuses. This will help the guest in enjoying their vacation instead of being harassed about attending a session just to get a couple of discounts.
Stayed 4 nights in Apr 2024
Response from Sansaria Smith on 15 Apr 2024
Dear Thomas, Thank you for sharing a review of your experience at our resort and rewarding us with a great rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We have made note of your suggestions and will be working tediously to have these issues addressed. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of the areas of improvement. We believe that our guests are the best ambassadors of our resort, and your review is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Brandie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and services. The beaches were amazing and the water was beautiful. We can’t wait to come back!
Stayed 10 nights in Apr 2024
Response from Chris-Ann Gayle on 14 Apr 2024
Hi Brandie, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

4/10 Poor

Marlisha, los Angeles

Travelled with family, Travelled with family and small children
Disliked: Staff & service
Staff were very rude and inconsiderate from the registration/check in process to the shuttle drivers. They expected tips even after providing bad service. Some drivers wouldn’t even say thank you after receiving tips.
Stayed 5 nights in Mar 2024
Response from Sansaria Smith on 9 Apr 2024
Dear Marlisha, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the check in experience did not meet your expectations and we appreciate your feedback. We would like to assure you that this is not the usual standard of our brand and we are taking the necessary steps to improve in the areas you've highlighted. We hope to host you again so we can offer a more positive experience.

8/10 Good

Trevorlane

Liked: Cleanliness, staff & service, amenities
Property could do with some updating. Tiles in the shower, bathroom and sweet. Steps in the nain areas. Otherwise mostly good.
Stayed 7 nights in Mar 2024
Response from Sansaria Smith on 8 Apr 2024
Dear Trevorlane, Thank you for sharing a review of your experience at our resort and rewarding us with a great rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We have made note of your suggestions and will be working tediously to have these issues addressed. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Venesea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!!!!!
Stayed 2 nights in Mar 2024
Response from Justine - Guest Services on 8 Apr 2024
Hi Venesea, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 Good

orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Justine - Guest Services on 8 Apr 2024
Dear Orlando, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

8/10 Good

Vickie

Liked: Cleanliness
Stayed 5 nights in Mar 2024
Response from Sansaria Smith on 7 Apr 2024
Dear Vickie, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

4/10 Poor

Rashesh M, Ahmedabad

Travelled with family
Food was terrible and out of stock in most restaurants. We were misguided on the excursion we booked from property at overly charged price. Property checkin process was quite laidback and took around 3 hours to get room key. I have booked couple of vacations through Expedia but this was not a right decision. Looking forward to speak with customer service soon on this.
Stayed 5 nights in Mar 2024
Response from Sansaria Smith on 6 Apr 2024
Dear Rashesh M, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the check in experience did not meet your expectations and we appreciate your feedback. We would like to assure you that this is not the usual standard of our brand and we are taking the necessary steps to improve in the areas you've highlighted. We hope to host you again so we can offer a more positive experience.

8/10 Good

Melisa, BURLESON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and bar tenders were great. But the beach is rocky with sharp rocks on most of the beach. The Steak restaurant was good. Indian restaurant was great and the others were marginal with the seafood being awful. The Friday night show was a Bob Marlee tribute and they were really good. The beds were comfortable, but the minibar stocking service was not very responsive. The security box never worked despite several calls. Finally, there is a lot of walking! Big spread out property. No elevators either and there are 3 floors for the rooms. I saw only 1 swim up bar but didn't really want to use the pools since there were lots of kids in the pools.
Stayed 5 nights in Mar 2024
Response from Sansaria Smith on 6 Apr 2024
Dear Melisa, Thank you for sharing a review of your experience at our resort and rewarding us with a great rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We are however saddened to hear that some aspects of your stay did not go well per say the security box issue and the restocking of the mini bar. we will be making the necessary steps to correct and improve on these parts of the service as We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Feng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Sansaria Smith on 3 Apr 2024
Dear Feng,Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation.. We strive daily to fulfill our mission to turn our guests into fans, and we are happy that we were able to achieve this with you. We will continue to work hard to exceed your expectations and look forward to seeing you again

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful! My room was clean and comfortable. The staff was amazing and eager to help with excursions and Info about Jamaica. The only thing that can improve is the FOOD. The specialty restaurants took forever and the food was just ok. The Buffett was disgusting. My family looked forward to the jerk pit opening daily, that was the only decent food on the resort.
Stayed 3 nights in Mar 2024
Response from Sansaria Smith on 4 Apr 2024
Dear Kelly, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created despite some of the the less than favorable dinning experiences you've had. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

10/10 Excellent

Attorine

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful to look at, well kept and excellent service. We felt relaxed and comfortable the entire time of our stay.
Stayed 4 nights in Mar 2024
Response from Justine - Guest Services on 2 Apr 2024
Dear Attorine Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 Good

CHRISTINE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Justine - Guest Services on 2 Apr 2024
Dear Christine, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

8/10 Good

DEEPA SOUNDARA

Travelled with family
Liked: Amenities, property conditions & facilities
Good all inclusive resort.
Stayed 5 nights in Mar 2024
Response from Sansaria Smith on 1 Apr 2024
Dear Deepa Soundara, Thank you for sharing a review of your experience at our resort and rewarding us with a great rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went during spring break with two kids 4 year old and 7 year old. The resort was sold out and very busy when we were there but mostly the resort handled such a large number of people well. All was great. The kids club was amazing. My kids had fun l staying at kids club for a couple of hours a day and participated in shows that girls from kids club put together.
Stayed 7 nights in Mar 2024
Response from Sansaria Smith on 1 Apr 2024
Dear Olga Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation.. We strive daily to fulfill our mission to turn our guests into fans, and we are happy that we were able to achieve this with you. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this resort. Staff and members were so welcoming, nice and friendly. Our rooms were always clean and loaded with the fresh towels. Dining was always great and delicious. We highly recommend the resort!
Stayed 5 nights in Mar 2024
Response from Sansaria Smith on 31 Mar 2024
Dear Sandra, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Connie

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! It was my first all-inclusive experience and it exceeded my expectations!
Stayed 6 nights in Mar 2024
Response from Sansaria Smith on 30 Mar 2024
Dear Connie Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation.. We strive daily to fulfill our mission to turn our guests into fans, and we are happy that we were able to achieve this with you. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

2/10 Terrible

abigail

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
did not enjoy this place at all horrible staff way too big horrible coffee
Stayed 3 nights in Mar 2024
Response from Sansaria Smith on 29 Mar 2024
Dear Abigail, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the dinning experience did not meet your expectations and we appreciate your feedback. We would like to assure you that this is not the usual standard of our brand and we are taking the necessary steps to improve in the areas you've highlighted. We hope to host you again so we can offer a more positive experience.

6/10 Okay

Pilar

The property is beautiful, needs some renovation. The food was awful and that made our stay not so enjoyable. They could improve this if they want!!
Stayed 4 nights in Mar 2024
Response from Amanda Chin on 28 Mar 2024
Dear Pilar, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created despite the less than favorable experiences you've had. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

10/10 Excellent

Bharat

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great.. !
Stayed 4 nights in Mar 2024
Response from Amanda Chin on 27 Mar 2024
Dear Amanda Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation.. We strive daily to fulfill our mission to turn our guests into fans, and we are happy that we were able to achieve this with you. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Amanda Chin on 27 Mar 2024
Dear Amanda Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation.. We strive daily to fulfill our mission to turn our guests into fans, and we are happy that we were able to achieve this with you. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Albert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We thoroughly enjoyed Sunset Cove. The ambiance there was fantastic. The Jerk Hut served delicious chicken and pork. Booking the restaurants for our group of 7 was very challenging. However with persistence every thing worked out. Many thanks to the following staff Stephen Miles, Janel Green , and Amanda Chin for making our stay extra special!
Response from Amanda Chin on 24 Mar 2024
Dear Albert, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans and we are happy to achieve this with you. We sincerely apologize for the difficulties experienced as relates to making dinner reservations. We will continue to work hard to improve in these areas and will strive to further exceed your expectations. We look forward to seeing you again soon!

10/10 Excellent

thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy food was good people were friendly really no issues solid place
Stayed 5 nights in Mar 2024
Response from Sansaria Smith on 23 Mar 2024
Dear Thomas, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to improve the areas you have mentioned and will strive to further exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Le

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel have several beaches and you able to feed fishes!
Stayed 4 nights in Mar 2024
Response from Sansaria Smith on 22 Mar 2024
Dear Le on, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 Good

Manroop

Travelled with family and small children
Loved the ambience of the villa
Stayed 4 nights in Mar 2024
Response from Sansaria Smith on 23 Mar 2024
Dear Manroop, Thank you for sharing a review of your experience at our resort and rewarding us with a great rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 Good

David Graham

Travelled with family
Liked: Cleanliness, staff & service, amenities
We had a wonderful stay at the Grand Palladium and I would return without hesitation. I can see why there are very mixed reviews for this resort but it really comes down to what you are looking for. Pros: - The staff were incredibly fun and friendly and wanted to make sure you are having a great time. Especially helpful and attentive were: Stephen Miles Janel Green Amanda Chin All of whom jumped through hoops to keep the smiles on our faces on a regular basis. - The beaches were fantastic, especially Sunset Cove and we loved going out for little snorkeling trips from there. - The rooms and facilities overall were really nice and clean. Depending on your room, you may be a bit further away from the lobby but the walkways are shaded for the most part and there is shuttles running on a regular basis if you don’t feel like walking. - Entertainment at night was wonderful (especially if you enjoy reggae music) and was different every night during our 1 week stay. Cons: - Food was mediocre but not bad either. We loved the jerk meat huts, Jamaican and Indian restaurants. But yes, the reservation system is very annoying, especially when you try to have dinner with people from different rooms. Service during meals was generally very slow all around so you definitely need to plan more time. And depending on where you are eating, if you are sitting outside, it can get pretty hot if there is no wind. - Supply of water bottles was not enough in the mini bar. They only
Stayed 7 nights in Mar 2024
Response from Sansaria Smith on 23 Mar 2024
Dear David Graham, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. It is wonderful to hear that most of your stay went well and we appreciate the highlight. We are disappointed to learn that some of the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer an even greater experience.

10/10 Excellent

Anna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the off short snorkelling
Stayed 10 nights in Mar 2024
Response from Sansaria Smith on 20 Mar 2024
Dear Anna, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We are disappointed to learn that some of the experiences did not meet your expectations and we appreciate your feedback. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Chrishonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is extremely underrated. The property is absolutely beautiful, conveniently located, and has several eating options. I will be returning to visit this property. It well exceeded my expectations. 10/10
Stayed 3 nights in Mar 2024
Response from Sansaria Smith on 20 Mar 2024
Dear Chrishonda, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We are disappointed to learn that some of the experiences did not meet your expectations and we appreciate your feedback. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

6/10 Okay

Jasmyne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Everything was great , but food was nasty .
Stayed 4 nights in Mar 2024
Response from Sansaria Smith on 20 Mar 2024
Dear Jasmyne, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the dinning experience did not meet your expectations and we appreciate your feedback. We would like to assure you that this is not the usual standard of our brand and we are taking the necessary steps to improve in the areas you've highlighted. We hope to host you again so we can offer a more positive experience.

8/10 Good

Anissa

Travelled with group
The staff was pleasant and it was a beautiful property.
Stayed 2 nights in Mar 2024
Response from Sansaria Smith on 20 Mar 2024
Dear Anissa, Thank you for sharing a review of your experience at our resort and rewarding us with a great rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

ELSIE DANKWAA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sansaria Smith on 20 Mar 2024
Dear Elsie Dankwaa, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We are disappointed to learn that some of the experiences did not meet your expectations and we appreciate your feedback. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Delresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SIMPY BEAUTFUL
Stayed 3 nights in Mar 2024
Response from Sansaria Smith on 20 Mar 2024
Dear Delresa Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 Good

Scott Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
The people / staff are the big draw in our second time at this report in a group of 16. Always love Sunset Cove, most restaurants are very good. Excursion to Dunn’s River and Mile Nine was a memorable 13 hour abduction; ). Unfortunately, the trip left 10 minutes before the buffet opened and the chef was insistent that we not ‘touch’ the buffet…’it had to look good for the first ones in’. I thought we were first haha. I will not let one bad staff member ruin anything for the other 99 that treated us like royalty. Highly recommend this place if you are an average non complaining type of person / group!!
Stayed 10 nights in Mar 2024
Response from Sansaria Smith on 20 Mar 2024
Dear Devang, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that some of the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

10/10 Excellent

Krupaben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort. Food needs upgrade.
Stayed 7 nights in Mar 2024
Response from Sansaria Smith on 20 Mar 2024
Dear Krupaben, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to improve the areas you have mentioned and will strive to further exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Ingrid

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The stay was awesome! I am looking forward for an opportunity to visit the Grand Palladium again. I highly recommend this place. It’s the best!!!
Stayed 4 nights in Mar 2024
Response from Sansaria Smith on 20 Mar 2024
Dear Ingrid, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome to visit
Stayed 4 nights in Mar 2024
Response from Amanda Chin on 16 Mar 2024
Dear Lisa, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

6/10 Okay

Olivia

Travelled with partner
Liked: Staff & service, amenities
Could've been cleaner and the wholes in the walls should be repaired
Stayed 3 nights in Mar 2024
Response from Amanda Chin on 16 Mar 2024
Dear Olivia, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We would like to assure you that this is not the usual standard of our brand and we are taking the necessary steps to improve in the areas you've highlighted. We hope to host you again so we can offer a more positive experience.

8/10 Good

Kattie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
While my family and I overall enjoyed the resort, we did experience on 3 different occasions where staff waited on white patrons before me despite waiting in line in front of them. It was very disappointing. Everything else was great.
Stayed 4 nights in Mar 2024
Response from Amanda Chin on 16 Mar 2024
Dear Kattie, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn of the experience you've had and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

10/10 Excellent

Dinesh

Stayed 5 nights in Mar 2024
Response from Justine - Guest Services on 4 Apr 2024
Dear DineshThank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Byungwan

Stayed 4 nights in Mar 2024
Response from Sansaria Smith on 4 Apr 2024
Dear Byungwan Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 Good

Devang

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
No elevators, not many food choice, quality of food is okay. Employees are not that energetic to make your experience better even after tips. One employee even had issues serving on Thursday during our stay ate the second floor bar. Supervisor noted and assigned Mary to take care of us. Water was too cold in pools. I may not go back.
Stayed 5 nights in Mar 2024
Response from Justine - Guest Services on 14 Mar 2024
Dear Devang, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

8/10 Good

Tianna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a beautiful property but the dinning times were bad & everytime i tried to order room service i was denied.
Stayed 3 nights in Mar 2024
Response from Justine - Guest Services on 13 Mar 2024
Hi Tianna, Thank you for sharing a review of your experience at our resort and rewarding us with a great rating! Though some experiences did not meet your expectation, we are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

6/10 Okay

Barbara Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Justine - Guest Services on 13 Mar 2024
Dear Barbara, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We appreciate your feedback, and we look forward to welcoming you back very soon for another unforgettable experience.

2/10 Terrible

Sherika

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
We booked a birthday room decor, which was not done. Actually we were given an incorrect room. We flagged this to guest services no less than five times and we even left a contact number. No one called and it was never resolved. Worst experience. And felt like we wasted our trip to celebrated my daughter's birthday.
Stayed 2 nights in Mar 2024
Response from Justine - Guest Services on 12 Mar 2024
Dear Sherika, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

10/10 Excellent

Odessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Justine - Guest Services on 12 Mar 2024
Dear Odessa, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 7 nights in Mar 2024
Response from Justine - Guest Services on 12 Mar 2024
Dear Jeremy, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.