We had a mixed experience about San Biagio Relais. After our first night in the hotel, we woke up with bed bugs bites around our body. We requested to change our room for the second night, but they were unable to do it. The hotel changed our sheets and cleaned our clothes. This was a significant inconvenience on our holidays. We spent most of the first morning dealing with the staff and preparing the laundry, and we left the hotel very late on the second day because our clothes were not ready. We also risked taking bed bugs to our home as we had to stay an extra night in the infected room.
At the end of the stay, we claimed for a refund, and the hotel only provided a 10% discount. Not the type of service to expect from a four stars hotel.
On the other side, the hotel is very well located in the centre of Orbetello, close to the old town with great restaurants. Our room was cute with neo-classical furniture and air conditioning. The quality breakfast service was outstanding, especially the parma ham and the croissants filled with marmalade. The staff was very attentive and helpful.