Outdoor pool

Reviews of Mercure Civitavecchia Sunbay Park Hotel

4 out of 5
Mercure Civitavecchia Sunbay Park Hotel
Via Aurelia Sud -km 68 750, Civitavecchia, RM

Reviews

7.4

Good

Rating 10 - Excellent. 121 out of 476 reviews" "
Rating 8 - Good. 178 out of 476 reviews" "
Rating 6 - Okay. 92 out of 476 reviews" "
Rating 4 - Poor. 49 out of 476 reviews" "
Rating 2 - Terrible. 36 out of 476 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Dominick

Disliked: Cleanliness, property conditions & facilities
I will never stay there again
Stayed 1 night in Nov 2023

8/10 Good

Lori

Liked: Cleanliness, property conditions & facilities
Beautiful location

10/10 Excellent

Surinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Christina

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

4/10 Poor

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not book if you’re cruising
Overall very nice place but I do not recommend if you are coming in for a cruise. Very hard to get transportation into the city and each way was €20 for less than 5 miles.
Stayed 1 night in Oct 2023

2/10 Terrible

Dominick

Disliked: Cleanliness, property conditions & facilities
It was very outdated and in need of a major renovation. Far from town
Stayed 1 night in Nov 2023

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities
My wife and I HATED this hotel. The property is ocean front (which was the only good thing about the place). However, the hotel itself is very run-down. The hotel is located far away from city-center and Taxi service in the town is not plentiful. Their was a multi-hour wait for dinner service. We had to walk around a quarter mile to the ONLY nearby restaurant, which was a small, mediocre pizza place. If you are planning a cruise out of this port city ... I would suggest: (1) stay in Rome and take a taxi/limo directly to the cruise terminal. (2) find a satisfactory hotel in Civitavecchia City Center ... sadly not many suitable choices. Whatever you do ... I would NOT recommend staying at Mercure Civitavecchia Sunbay Park Hotel.
Stayed 1 night in Oct 2023

8/10 Good

Laura

Liked: Cleanliness, staff & service
Friendly staff, quiet, good food, beautiful balcony view
Stayed 4 nights in Oct 2023

2/10 Terrible

Leroy

Travelled with partner
Liked: Staff & service
This property and its rooms could do with a major overhaul. Sorry I didn’t read any reviews before booking. NEVER AGAIN
Stayed 1 night in Oct 2023

2/10 Terrible

Daniel T

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service, dirty, rooms, and common areas
The room was not very clean, the common areas are dirty, the service was not helpful, and the price of everything was outrageous. The breakfast is an edible with old bread, powdered eggs, and flavor aid versus real juice. This was one of the worst hotel experiences I have ever had and I would never go back at any price.
Stayed 2 nights in Oct 2023

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Pre cruise Stay
Sheets were like burlap. Tricky elevator. Get on the shuttle list before you get here. Good pizza about 2 blocks away.
Stayed 1 night in Oct 2023

8/10 Good

DEBORAH

Stayed 2 nights in Oct 2023

4/10 Poor

Stephen

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The property was tired and needs updating, the furniture in the room was basic, the mattress on the bed was uncomfertable, there was a shortage of staff in the dining room, the removal of used crockery from tables at breakfast was slow, the buffet had limited choices and ran out of food during the breakfast time, tbe coffee options were limited, the waiting staff had very limited english. Most guests were complaining. I cannot recommend this hotel at all.
Stayed 1 night in Oct 2023

6/10 Okay

Allen, New London

Liked: Staff & service
Disliked: Property conditions & facilities
First the positives - the views are fantastic and the staff was very pleasant & helpful. That was where the positives stopped for me. The property is in need of repair. Doors don't open or close correctly, windows and shutters have similar issues. The shower was dirty and really small. It is a place that was inexpensive and you get what you pay for here.
Stayed 1 night in Oct 2023

6/10 Okay

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean but a little dated. The staff were friendly but it took an hour to get someone to come to the bar and serve me at 5pm. Ideal location for the cruise terminal but not much around there. The sea views are excellent and food was delicious.
Stayed 1 night in Sep 2023

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all cost.
Quite possibly one of the worst hotel stay’s ever. Dirty everything, unfriendly staff, the place was falling apart and the surfaces of everything we touched seemed dirty. Stains, bleach smell, hairs, mold, yuk - not worth 1 star. A real shame as this seemed like a wonderful hotel 20 years ago. A horrible representation of the Mercure Hotel brand. We were afraid to sleep in the bed after seeing all the stains. I’ll be writing to Mecure directly and Hotels dot com for a refund - this place needs to be truthfully reported. 1 star until they fix it up.
We had high expectations
Yuk-
Curtains- OMG what is that
Bed table Yuk
Stayed 1 night in Oct 2023

2/10 Terrible

Janet, Squamish

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We arrived not realizing that this was the same dirty otel we had stayed at laast year. I dont normally give bad reviews but this time, october 19, 2023 i need to say something. We found evidence of bed bugs in our room 206. We left immediately and also took picctures. The room was filthy. We asked for a refund but they have refused. I just dont want anyone else to go through what we did today. Way to ruin a day!

8/10 Good

Helene

Liked: Staff & service, property conditions & facilities, room comfort
Plan to walk or take a bus
Hotel was chill, good breakfast, but had to walk late at night due to no taxis and and had to bus in the afternoon. A but far from train station. Pool closed after September.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Daymon

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t do it …
The place is done, well done actually. Little or no internet, no working TV, tired rooms, bad bed and pillows and poor food. The only thing it has going is it’s Oceanside location but even that’s not kept.
Stayed 4 nights in Sep 2023

4/10 Poor

Anja

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely 1 star worthy - may ZERO
The front desk staff was extremely rude & we felt like we were bothering them with our questions. First time in Italy & after traveling for many hours - this type of reception of disgusting. Nothing was open to purchase drinks or food. Male staff saw females struggling with luggage & just looked the other way. Trashy hotel ran by trashy employees. Would NEVER EVER return to this place. Room was gross & dirty. Bathroom was filthy. Absolutely awful.
Stayed 1 night in Aug 2023

4/10 Poor

DOUGLAS, Lac la Hache

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property does not live up to the advertised presentation. Swim Up bar has obviously not been in service for a long time. The entire place Is run down and in need of a full upgrade and renovation. Our door locks were so worn the maintenance staff broke The door jamb to let us in. The property has huge potential, beautiful spot, our room had a beautiful view. Staff were friendly and helpful.
Stayed 1 night in Sep 2023

10/10 Excellent

nicola

Stayed 1 night in Sep 2023

2/10 Terrible

Diana

Stayed 1 night in Sep 2023

6/10 Okay

Angie

Stayed 1 night in Aug 2023

4/10 Poor

Joanne

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is NOT a four star hotel. Old, unkempt rooms, nothing around it within walking distance. Transport arranged by hotel overpriced. Tried to charge 10 euro per day for the pool.. no towels provided. Nothing provided in rooms. No phone. No water. No coffee/tea facilities. Leaking tap. Broken shower. Toilet didn’t flush properly. All doors difficult to open. Only good thing was the food for dinner
Stayed 2 nights in Aug 2023

6/10 Okay

Jeanette

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor condition & bad customer service @ Mercure
The hotel was really old and falling apart. Not the best place to stay. Poor customer service. The walls in our room were falling apart. The room door gets stuck & very difficult to open. No taxi or Uber available. The restaurants is not good. All in all, I was very disappointed.
Stayed 2 nights in Jul 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Unsatisfied
Upon arrival given key and told where to go abruptly Went to resturant for evening meal, Got my chicken - which was in fact quite nice - then after I was done my chips that i ordered with my chicken came, by that time the meal was basically over. Had a blown light in the toilet, which they were not going to fix until I had checked out the next day. Very dark and dingy using the light from the hall outside. The view from my balcony however was beautiful, unfortunately that is not enough to take me back Room was threadbare, staff were not helpful. Hotel is quite bit away from the port beachfront. Onlu one electrical outlet for charging devices No water or any other amenities provided in the room either.
Stayed 2 nights in Jul 2023

2/10 Terrible

Willie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is quaint but the staff was unwelcoming and discourteous; our “superior” room came with few amenities; the tv did not work and when we inquired about it, a deceptive promise was made to fix, and no attempt to fix was made; the shame is that the property has such potential and our stay could have been much more pleasant, but it was as if the staff went out of their way to be unwelcoming. If the desired response from us as tourists was to say we would never go there again, the staff achieved that goal. This was our first experience in Italy, and unfortunately it was not a good one.
Stayed 3 nights in Jul 2023

4/10 Poor

stefanie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was disappointing and not as seen in the pictures. It is old and unkept. Our room was not made when we arrived, with no pillow cases and dirty bathroom. We requested another room which took a while to make it happen. The pool is not part of the hotel and you need to pay to access it. It seems to be a public pool for the area. They didn’t have any seats available but luckily another guest who spoke Italian helped us get a seat. The only positive is the air conditioning in our room since the hotel has no fans and feels like an oven.
Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveller

Disliked: Staff & service
Rude rude rude
Not pleasant. It’s far away from the port. Not walking distance to anything. The front desk was rude. Check in was unprofessional and worse at check out. The lady tried to charge me for an extra day. After disputing that with her she then demanded I pay her before I leave. I explained to her that I pre paid through Hotel.com. I even showed her a PayPal statement confirming payment. She refused to listen or to call. She said it was my problem to undo when I return to the US. So I no choice but to pay. I didn’t want trouble in a foreign country. What a way to start a vacation. If they don’t know how the payment policy works they should not be a featured hotel on this website.
Stayed 2 nights in Jun 2023

6/10 Okay

Linda D.

Liked: Staff & service
Stayed 1 night in Jun 2023

2/10 Terrible

Paramjeet

Stayed 1 night in Jun 2023

2/10 Terrible

Thomas

Stayed 1 night in Jun 2023

4/10 Poor

holly

Travelled with partner
Disliked: Staff & service, property conditions & facilities
POSSIBLE BEDBUGS ALERT! Checked in at front desk and she said we had booked twice so with many attempts through Expedia emailing and calling the manager he wouldnt give us our money back for one of the bookings which we knew was not Refundable (in print) but it was caught right away and he wasnt even full ! We also found dirty walls with cat paw prints and bedroom corner walls with dark spots …the outside patio had trash and bird feathers all over! I got covid on a cruise so was required to isolate so we booked this hotel and had a very open room with lots of ventilation and two beds to keep my husband away from me… the Tv didn’t work so they said we could have a very very small room with one bed … we asked if it could be replaced or fixed and they denied our request . We also found red raised bites ( looked like BEDBUGS)) on our face, arms and legs and took pics to show manager .. he offered to put us in a different room but we didn’t trust their beds and asked for a partial refund which he refused. We booked another hotel. Expedia repeatedly called to get refunds but he wouldnt budge! Please beware of this place! All this when dealing with being in a foreign country with covid! I would love to post pics if there was a place!! Just save yourself some anxiety and go elsewhere!
Stayed 4 nights in May 2023

4/10 Poor

Karen

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Even though this was close to the port, it was a poor hotel. The AC in the room didn’t work, the mattress was awful and old, the phone in the room didn’t work, the shower was old and rusty and tiny. There were no toiletries in the room except for soap. The linens were thin and worn. I would never stay here again. We paid over $300 per night for this pitiful room.
Stayed 2 nights in May 2023

6/10 Okay

Terry

Travelled with partner
Disliked: Property conditions & facilities
There is no way that this is a 4 star hotel and don't be duped by the Mercure in its name. Starting with the positives our room was spacious and had a great view with a nice balcony. The meal we had in the restaurant was good.The staff were helpful and organised taxis for us. However the hotel is more like a B&B in terms of facilities. The bar has very limited hours and trying to get a simple thing like a coffee was impossible for most of the day and there were no facilities in the room to make one. Breakfast was Ok if you are happy with pastries and cereals and the only hot food available was luke warm scrambled egg and bacon. The hotel is isolated in an area with no shops and limited restaurants. It did us for an overnight stay but I will not be going back.
Stayed 1 night in May 2023

10/10 Excellent

celestine

Travelled with family
Liked: Property conditions & facilities
Loved the ocean views and animals I spotted along the coast. Quiet and beautiful sunset. The stay was magical. Food was “the best breakfast I ever had” per my father who had lived and traveled everywhere from Europe to Asia and beyond.
Stayed 1 night in May 2023

2/10 Terrible

marina

Disliked: Staff & service, property conditions & facilities, room comfort
BEWARE
This is supposedly a 4 star MERCURE hotel. This is a joke! The walls, floors are old and stained. Very old shoddy furniture although the bed was clean and the empty fridge worked. But 4 Star??? Who are they kidding. The toilet in my room didn't flush They said it would be fixed by the time I came back - left in the morning and by 6pm that night still not working so they swapped my room with a loo that did work. The only 4 star thing about this place is the beach view. I ate at the hotel and unfortunately was sick. I couldn't check with the person who ate the same thing if he was ok or not as I was so sick I couldn't leave the room. I tried ringing hotel reception from 7.30am and could never get through. My cousin who is Italian and was coming off a cruise to meet me at 12pm rang me - I told her what had happened and she sent the police over to reception- so someone in reception could bring me over some camomille tea and dry biscuits so I could take some pills. She said this behaviour is unheard of in an italian hotel. The night before I had felt sorry for the staff as they try - but I said to them - the 4 star rating is a complete scam. They just work there and don't know what to do. But also - I thought- is it possible to keep ringing reception internally for 2 hours and get no response? And my cousin had tried externally and still couldn't get through. I warn people although it says pool and other things - you must check first when hotels actually open the pools.TERRIBLE
Stayed 2 nights in May 2023

8/10 Good

Felicia L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By US standards this is an older hotel and amenities. The staff is very friendly and helpful with accommodation and taxis etc. There is no AC as I could tell, but we did not need it as the nights were very cool. They had TV and internet and the restaurant was really delicious!
Stayed 3 nights in Apr 2023

10/10 Excellent

Julie

Stayed 1 night in Apr 2023

8/10 Good

Peter

Liked: Staff & service, amenities, property conditions & facilities
Great landlady
Stayed 6 nights in Oct 2022

8/10 Good

Laurinda

Liked: Staff & service
The setting is stunning. The room was comfortable. Very noisy until late over the bar area. If you want to sleep make sure your room isn’t over the bar. If you like to party the. Over the bar is fine.
Stayed 1 night in Oct 2022

6/10 Okay

Sheryl

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Room large and comfortable; pool is nice. Not Good: all amenities advertised are an extra charge (pool, shuttle, etc). Staff was less than helpful . One lady on afternoon shift at front desk was wonderful. THe rest, if and when they helped seemed like it was a burden. OUr second dinner there, the staff made us feel like we were a real imposition. Never been treated so shabily. Will never go back there!
Stayed 2 nights in Jun 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2022

2/10 Terrible

BENITO

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst
The worst hotel experience ever. We arrived after a long boat ride, expecting some well deserved sleep, we were eaten alive by the mosquitos, the rooms were filthy and the televisions don’t work, there is no minibar, and no room service. Very disappointed for a Mercure hotel
Stayed 1 night in May 2022

2/10 Terrible

SANDRA

Stayed 1 night in May 2022

8/10 Good

Noel

Travelled with partner
Liked: Staff & service, property conditions & facilities
As a property close to sea need more maintenance due to corrosive.
Stayed 1 night in May 2022

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff very helpful. Spacious room. Peaceful view of the sea. Nice balcony with furniture. Breakfast buffet simple but pleasing.
Stayed 1 night in May 2022

2/10 Terrible

Micheline

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible!
They lost the reservation and we wait for more than 3 hrs in the lobby. All other customers coming in had their keys but not us. The Men at the front was rude and screaming to the staff and told me to shut off. That is the most incredible situation I never been for a check in. Hotel.com should considered stopping dealing with this hotel. It was run down, dirty with bed sheet on lobby furniture. The shower was terrible the door didn’t closed and it was rusted and dirty.
Stayed 1 night in May 2022