The hotel is lovely but let down by the front of house staff,they had no interest in us what so ever,it was like pulling teeth to even get a smile ,the friendliest people were the lovely ladies that serviced the rooms,we were going to put it all down to us not being to Italy before and it being there way but when your sitting at the bar for 20 mins with staff walking past you ignoring you ! it wears thin after a while then the icing on the cake was listening to a kitchen staff member clearing his throat and spitting whilst working in the kitchen ensured we did not eat in the restaurant again,to sum it up in general one or two very nice people,the hotel is lovely ,the views spectacular ,the local area is amazing,make sure you visit Volterra and Siena but although we had a great time as we are very easy going the general Italian rudeness and contempt for us took us by surprise,we will be going back but not here and we will be prepared LOL.