Outdoor pool
Check availability

Reviews of Parador De Alcala

4 out of 5
Parador De Alcala
Colegios, 8, Alcala de Henares, Madrid

Reviews

9.4

Exceptional

Rating 10 - Excellent. 173 out of 236 reviews" "
Rating 8 - Good. 52 out of 236 reviews" "
Rating 6 - Okay. 6 out of 236 reviews" "
Rating 4 - Poor. 3 out of 236 reviews" "
Rating 2 - Terrible. 2 out of 236 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brian, Colorado Springs

Stayed 2 nights in Jan 2024

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing bad to say!
Stayed 3 nights in Nov 2023

8/10 Good

Jeanne Marie

Liked: Cleanliness, staff & service, property conditions & facilities
I was surprised that a hotel of this caliber had no tea bags, coffee or way to boil water in the room. There was a cafeteria which had a very limited selection of foods— and they weren’t very tasty. Otherwise, since it’s Spain, one had to wait till 8:30 to eat dinner. I was constantly hungry here as it was hard to find anything to eat. I got tired of ham and cheese chunks for dinner! It was z big of s walk to get z simple bottle of water. The place is impeccably clean but has absolutely no charm or atmosphere.
Stayed 5 nights in Oct 2023

10/10 Excellent

WAYNE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is housed inside a well preserve historic convent. is recommended and while there one is able to feel the past glory of Alcala de Henares. The room arrangement is somewhat of a labyrinth and also requires a lot of walking and using different elevators to access different parts of the hotel. Don´t count on public transportation. We wasted too much time waiting on trains and buses. Ubers are readily available but $45 to get to Madrid or the airport.
Stayed 4 nights in Oct 2023

10/10 Excellent

Joyce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great parador with good underground parking and really central location. Delicious breakfast and helpful staff. Would be great if they provided a kettle in the rooms! Although still 30 degrees the swimming pool was closed and many of the public areas had events on Very clean and great tech
Stayed 2 nights in Sep 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beds were a bit too firm.
Stayed 3 nights in Aug 2023

8/10 Good

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay for a family wedding, clean, modern, well laid out. Lovely pool
Stayed 3 nights in Jul 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the central location capable of walking to restaurants and entertainment
Stayed 1 night in Jun 2023

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis away from the crowds
This property is incredible. Spacious rooms, friendly staff, comfortable beds and great location.
Stayed 1 night in Apr 2023

10/10 Excellent

Stephen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ve never stayed in a Parador before, but would now try another. The De Alcala is very clean and modern, and in an area that allows easy walking to all sorts of bars and restaurants. The staff was friendliness and helpful. I’d recommend this hotel.
Stayed 1 night in Apr 2023

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in a great city with a great staff.
Stayed 4 nights in Apr 2023

10/10 Excellent

Annette

Stayed 3 nights in Jan 2023

10/10 Excellent

Christopher

Stayed 3 nights in Jan 2023

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is on a quiet street and walkable to all major attractions. There is a parking garage a block away so parking is convenient. The size of the standard twin room is good for two people with not so many luggage. Front desk staff was helpful, restaurant serves decent food. During our stay there are street sidewalk pavement constructions near the hotel but no big deal. Stayed three nights, had a very nice time in Alcala De Henares. No complaints. I gave it an excellent rating for this stay.

10/10 Excellent

ROGELIO

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff, nice area around very clean
Stayed 2 nights in Oct 2022

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Very well run and pleasant hotel.
Stayed 1 night in Oct 2022

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and friendly staff.
Stayed 2 nights in Sep 2022

2/10 Terrible

John

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Yesterday this would have been a glowing review. Arrogant and incompetent management ruin an otherwise lovely hotel. Financial processes are from 1970. Billing error on their part resulted in an amazingly rude exchange. They still refuse to acknowledge it was in any way their error or to apologize. Shame really. Rank and file employees are terrific. Stay somewhere else.
Stayed 2 nights in Jul 2022

10/10 Excellent

Liliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rooms and food on the property.
Stayed 1 night in Jul 2022

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Alexandre

Stayed 4 nights in Feb 2022

10/10 Excellent

Juan Francisco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best of the best!!!!!
Amazing Parador, top of the line staff and amenities,Rooms are exceptional. Best location to walk Alcala de Henares. It was my birthday and I had the pleasant surprise of a Cava sent to the room ,Gracias...
Stayed 2 nights in Oct 2021

10/10 Excellent

KRISTI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My second stay at Parador and I love love love this hotel! The property is gorgeous, the room was beautiful, spacious and clean. The hotel is centrally located and walking distance to the main city center (3-4 blocks)
Stayed 4 nights in Oct 2021

8/10 Good

Iriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Great location, comfortable bed and friendly staff. Very good breakfast. The only thing we didn’t like was the lack of character and ambience. And the light control system in the bedroom was an absolute nightmare.
Stayed 3 nights in Sep 2021

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Parador mostly new.
Stayed 1 night in Aug 2021

8/10 Good

Jose Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but spa is not included
Nice hotel great location, but they charge for the spa 35 euroes! I though guests had free access.
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Departamento de Recepción on 11 May 2020
Estimado cliente. Agradecemos su valoración y esperamos tener la oportunidad de recibirle de nuevo pronto en nuestro establecimiento. Reciba cordiales saludos.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 10th stay at this hotel, always a pleasure to be there
Stayed 5 nights in Feb 2020
Response from Isabel Hernández (Subdirectora) on 19 Feb 2020
Good morning, Firstly I would like to thank you for taking the time to respond to our survey in relation to your stay at Parador de Alcala de Henares . One of the fundamental values of our company is to offer quality, personalised guest services. Receiving positive feedback such as yours gives us great satisfaction and I kindly ask for your permission to share it with all our team. We hope to welcome you back to one of our hotels and restaurants. Please do not hesitate to contact us should you require any other information. We will be delighted to see you again soon! Yours sincerely,

10/10 Excellent

Luis Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing facilities and room. Breakfast also really good. Perfect location in the heart of Alcala.
Stayed 1 night in Jan 2020
Response from Isabel Hernández Flores (Subdirectora) on 13 Feb 2020
Good Afternoon, Firstly I would like to thank you for taking the time to respond to our survey in relation to your stay at Parador de Alcala de Henares . One of the fundamental values of our company is to offer quality, personalised guest services. Receiving positive feedback such as yours gives us great satisfaction and I kindly ask for your permission to share it with all our team. We hope to welcome you back to one of our hotels and restaurants. Please do not hesitate to contact us should you require any other information. We will be delighted to see you again soon! Yours sincerely, Parador Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms and building are very nice. But it is very far from Madrid. And there is no free breakfast, which I would expect when paying $130+ per night. Also the beds were 2 twins rather than 1 queen, and extremely low quality for such an expensive hotel. The rooms were super fancy but the beds had cheap, uncomfortable mattresses and very poor quality sheets.
Stayed 2 nights in Oct 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern paradore near the airport
This is one of the modern paradores. Majority of the rooms are below ground level which is a bit unusual. Rooms are comfortable but not as spacious as those historical paradores. Breakfast is nice. The 14 Euro charge for parking is steep considering most patrons would need to come by car and there is no street parking nearby.
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice property. Horrible service
The property was great. However, my family's experience in the restaurant was horrible. The four of us arrived at 8:30pm, with reservations. First, we were seated near the entryway of the restaurant, a location decidedly not in the main dining area. Interestingly, everyone else who subsequently arrived for dinner were seated in the main dining area. I would also note, that we were the only diners in that area of the restaurant. Once seated, we had to endure a full 45 minutes of waiting before we were able to order our first round of drinks. To add insult to injury, our meal arrived at least another 30-45 minutes late. Furthermore, upon arrival, it was incorrect. Essentially, while the food was good enough, no meal is worth the level of service/disrespect we received. It took a significant effort of self-restraint to resist simply canceling our dinner order and immediately walking directly to the hotel manager's office to deliver a personal complaint. During check-out, I was asked about our stay. I provided the information presented above. (synopsized version). The person at the front desk expressed sympathy while simultaneously asking for my credit card to pay for our dinner. As this was our last night of a ten-day trip to Spain, I had hoped for much more.
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The front desk staff was excellent! However there is no history flavour in this property at all. It is all new modern building with unattractive chip board smelly furniture, really poor bed and bedding. Also a big part of rooms are in the basement. We requested to change a room because of the strong sewage smell, and got the room on the third floor. We had chosen this hotel, because they claim it Is a historical building. You cannot find any historical building traces in any facilities, even in the restaurant. It is misrepresentative. Overall I would not give this hotel more three stars.
Stayed 5 nights in Sep 2019
Response from x on 19 Oct 2019
Good evening, Firstly I would like to thank you for taking the time to respond to our survey in relation to your stay at the Parador de Alcala de Henares . It is important for us to learn from your experience so we can improve the quality of our services for guests. On behalf of the team at the Parador as well as on my own behalf, I would like to apologise for the disruption that you experienced during your stay and we deeply regret the inconvenience that this caused you. The management team have taken note of your comments and, as a result, we are planning to implement new measures that will allow us to offer you a better experience with Paradores. Again, we appreciate you taking the time to inform us of the events that occurred during your stay. Please do not hesitate to contact us should you require any other information. Yours sincerely, Parador Manager

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cervantes as your host!
This Parador is a gem. It is very modern built into history and antiquity. The room is superb, modern, clean and more. The staff very helpful. A great place to spend the night but wish we stay more nights!
Stayed 1 night in Aug 2019

10/10 Excellent

Susan, Virginia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, and beautiful room. Breakfast was well laid out.
Stayed 1 night in Sep 2019

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

10/10 Excellent

Margaret

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location as a layover in Madrid on our way home. Charming historic town and the parador is as pictured. Very modern amenities in the rooms!
Stayed 1 night in Sep 2019

10/10 Excellent

laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First trip away with a baby
Stayed 2 nights in Sep 2019

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, room, food and swimming pool.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the hotel was very nice, room very spacious, bed comfortable.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure to stay in this hotel, been there 8 times now......
Stayed 2 nights in Jul 2019

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful parador in a historical city next to the corral de comedias during Clásicos de Alcalá.
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The property is not even close as the picture It is completely different I was very surprise. After I checked in got the keys I went to the room the room was already occupied by somebody else. The next day I check out I got an invoice for $275.00 Euros less than I paid to Expedia. Very surprise it was a quite of experience It is not what you advertise and the charges were more than if I have done the booking directly.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019