Ratings based on 9 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
50% of guests recommend
3.1 Room cleanliness
3.4 Service & staff
3.1 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

not a 4 star hotel

Posted 10-Jan-2016 on Hotels
For a 4 star hotel, you need 4 star staff - and the personnel working at Neptune clearly are not trained hotel staff. This shows in many, many, many issues you would not expect in a 4 star hotel at a 4 star price: Toilets are dirty, faucets are leaking, crabs swimming in the pool (over days), drinks are luke warm, the room safe didn't work and the hotel safe was only available at extra cost, the water in the shower would only trickle, not run and the ceiling fan either runs at full (noisy) speed or not at all. Bottom line: Far too expensive for what you get.
4out of 5
by Ricardo Jose

Posted 23-Jul-2015 on Hotels
Nice place
5out of 5
by A verified traveller from Canada

Great Holiday resort

Posted 28-Mar-2015
Pros: Food and Drinks and location
Cons: None
Location: The Location is amazing right on the Beach
Staff very Friendly, Food is Very Good, Clean and great location
4out of 5
by A verified traveller

This traveller left a rating score only Posted 18-Feb-2015 on Hotels
3out of 5
by Philip from Ithaca, NY

Confusing rules, rude front desk person

Posted 15-Mar-2014
After checking in, we felt pushed around. We were recharging our laptops in the empty lobby, but we were told to go do that in our room. Too many confusing unwritten rules. The beach was nice.
2out of 5
by Dunc6012

Tired and of a standard below other Diani hotels

Posted 25-Feb-2014
Pros: Location
Cons: Speed of response to issues. Food, Check room facilities before occupation
The Neptune Village is becoming 'tired'. Recommended to use the safe in the room but it didn't work for the first 24 hours. Room telephone did not work throughout stay and staff appeared uninterested. Staff we're slow to react to problems. Room was ok and clean and food was average. Difficult to have a relaxing time with loud music being played by the pool. I have stayed at a number of hotels at Diani, Nyali, Watamu and Malindi. This one was disappointing.
3out of 5
by Olaf from Hamburg

Ich weiss wieder warum AI nicht mein Thema ist!

Posted 09-Jan-2014
Pros: Freundliche Leute und schöner Strand. "Weltreise" von Mombasa aus.
Cons: Leider alle klassischen Nachteile von All Inclusive: Wein war nicht trinkbar! Getränkeportionen klein.
3out of 5
by Ali from Mombasa

So so hotel. Would not stay again.

Posted 23-Oct-2013
Not a lot of variety on food and as per previous reviews full of fat. Got a bit of an upset stomach for the night when we had the fried fish at the snack bar. Restaurant staff were friendly and polite but other staff like their grounds keepers were little undisciplined kids who starred at us inside our rooms while they were doing their work in the garden outside. Creepy.
5out of 5
by RICK from Middle East, Gulf States

Great comfortable relaxing outdoor facilities.

Posted 04-Aug-2013
Pros: Outdoor facilities. Entertainment Crew, Food & Restaurant. Friendly Staff.
Cons: The Rooms their decor and service need updating and softer towels. The bar needs a few big screen TV's and more access to sports for guests. No Gym
Location: I stayed put. I traveled alone without tour group.
The outdoor facilities are wonderful, relaxing and perfect for a holiday with one exception; the beautiful beach is not comfortable with the relentless Hawkers "Beach Boys" incessantly following you trying to sell exactly the same things. They ruin the beach and made it off limits. You can hardly ever take a quiet walk along the beach. The staff Entertainment Crew - Animation - are friendly, personable and make the facility lively day night with activities from, Swahili lessons, pool exercise, stretching, Football on beach, Volleyball, etc and nighttime shows and production and games. All Inclusive resort offers quality food at fair price, however optional activities (water sports, spa etc) are hawked by 'on commission' staff daily. "Pay for" items include everything else - one must pay for water in rooms and phone calls etc. This is definitely a 4 Star Resort for its facilities but the Decor and cleanliness is below par and dated. I would definitely come back but i might check out other hotels and resorts in the area. I design and build resorts in the Middle East and South East Asia; and visit Hotels around the world: These 3 Hotels; Neptune Palms, Neptune Village and Neptune Paradise (closed for repairs) are owned by one man, they need to be improved to maintain 4 star rating. The Staff and mid level staff are amazing, the mangers need people skills, especially in front of guests.