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Reviews of Neptune Beach Resort

4 out of 5
Neptune Beach Resort
Bamburi Beach, Mombasa

Reviews

7.8

Good

Rating 10 - Excellent. 14 out of 55 reviews" "
Rating 8 - Good. 26 out of 55 reviews" "
Rating 6 - Okay. 10 out of 55 reviews" "
Rating 4 - Poor. 2 out of 55 reviews" "
Rating 2 - Terrible. 3 out of 55 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bhima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel
Stayed 6 nights in Feb 2024

8/10 Good

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pleasant stay. The all inclusive package comes with free wine, beer, soda juice and snacks. Comes in handy when you have kids
Stayed 2 nights in Apr 2022
Response from Neptune Team on 18 Apr 2022
Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. Many thanks for letting us know your experiences. We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges. Yours faithfully, The Neptune Team

2/10 Terrible

Doctari

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities
Everyone wanted money. The evening DJ refused to play anything but brain washing Bass repetitive music just like brain washing. When I asked this to be changed for 2 nights I was told Hakna Mata. Which usually means No problem except for when there is a Problem. In frustration I left the hotel but was told that I could not as I owed about 20,000 KSH. 1000 had already been paid. I said put it on my credit card like a good hotel would do. They said No I must pay in cash. This in violation of multiple laws. So it is a beautiful location with wonderful staff and food and Services. I highly recommend the Hotel with the stipulation that in you want to be asked for extra money in violation of the Law and a place where you get what they want and not what you want... PLEASE Stay here. I won't.
Stayed 7 nights in Aug 2019
Response from Neptune Team on 4 Feb 2022
Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your thoughts and concerns. We have forwarded your correspondence to the relevant departments. Yours faithfully, The Neptune Team

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neptune Beach
Enjoyable
Stayed 4 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
My stay was okay. I am a solo female, black Tra
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip for rest and relaxation. Tough to enjoy the beach with people always trying to sell you stuff. But found the public beach which was a lot more fun and enjoyable.
Stayed 4 nights in Aug 2017

8/10 Good

Bill, Livingston, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Return Visit
Got a great welcome from all the staff. The hotel was very quiet - not many guests. Everything was as expected from previous visits. The food was excellent - sometimes plate service and sometimes buffet. The rooms were always cleaned well and towels were changed daily. The staff were always very helpful. The usual entertainment was on almost every night - acrobats, dancers.
Stayed 14 nights in May 2017

6/10 Okay

Robert

Disliked: Room comfort
Just Averge
Most of the hotels along Bamburi Beach are rundown and this is no exception. The towels are old, stained and rough and there was really nothing to compliment the hotel about. However, this is East Africa and one has to remember that the corruption and civil strive has hit the tourism industry hard.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Roselyne

Liked: Cleanliness, staff & service, room comfort
Amazing
The stay was very nice and enjoyable

10/10 Excellent

Kibrom, Addis Ababa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel awesome staff amazing food and locatio
I was at this hotel for work purposes and I must say i was amazed by everything in this hotel, the staff are amazing and accommodated most of my request at all hours.

10/10 Excellent

Rudiger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Rishad, Brisbane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor
Never again

8/10 Good

Amir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really Enjoyed my stay there, Great Animation Team
Really Enjoyed my stay there, Great Animation Team who will keep you on your toes with activities of sorts, water sports, stretches .. etc and also some nightlife shows, the place was fun. Pools are nice, and the staff very friendly. Great variety of cuisine selections as well, for the 3 main meals.

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great time there
The time i spent there is a life time memory i will cherish. the staff were friendly, services were excellent and the hotel was beautiful and relaxing

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hotel could use an update in terms of interior design. Bedroom was not great and wifi didn't work in the rooms. Food was hit or miss.

8/10 Good

Kevin, Kempsey, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great ocean front resort
The Neptune Beach Resort provided a great location for a peaceful and relaxing break. The hotel was clean and well maintained; similarly the rooms were clean and well maintained. My only issues with the room were that there was only one channel on the TV and the fact that a fee was charged for the in room safe. I choose the all inclusive option with respect to meals and drinks. I was not disappointed with the quality and variety of food and drinks available - Unlimited Tusker beer, locally brewed spirits and soda or tea and coffee. The resort had a nice big pool and fronted the ocean. Security was also good.

6/10 Okay

SUZANNE, Nairobi

AVERAGE
Average hotel....service was good. Food was sort of monotonous although presented very well. Even though its "All inclusive" but the alcohol at the bar was all local drinks which you dont wanna risk. Cannot recommend it for young holiday makers....its clientele is quite old.

8/10 Good

Demir/Mariam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a wonderful location and facility
It is our second stay and we enjoyed every moment of our stay.

8/10 Good

Sissi, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a really nice hotel - much smaller than some of the nearby resorts, it gives you a very homey feeling. It was perfect for a 4-day romantic get-away.

2/10 Terrible

Ilir, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neptune hotel
If you want to enjoy your holidays please dont book this hotel

8/10 Good

steve, London...UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
not too big,just right
brilliant staff,very friendly..benson,gibson,elieas...violin...to name just a few...management excellent. this was my 2nd time at this hotel and it failed to disappoint me once again,even if I went in the winter season this time...entertainment staff were excellent. I would like to thank ALL the staff at this hotel for making our holiday memorable. I would recommend this hotel to anyone visiting Mombasa. BRILLIANT.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Travis836, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large rooms with good drinks
A great resort for its price. The staff and food were good. The alcohol was good, but the drinks included in the inclusive package provide limited options.

6/10 Okay

Verified traveller

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Comments on one week's stay - all inclusive
Drinks good - except only one local beer available. Food excellent. Well cooked UK-style food with options of African, pasta and ready grilled. Oxtail - a local delicacy (not as a soup) - was excellent and recommended to UK patrons who are game to try new things obtainable "back home". Rooms are comfortable. The reef trip was very disappointing - where have all the brightly coloured fish gone since last time I snorkeled there? Also the long walk to the boat and back was an unexpected horror. Staff very pleasant and helpful.

6/10 Okay

JJ, London

Liked: Cleanliness, staff & service, room comfort
the staff make this hotel
hotel staff lovely they really make the hotel , nice beach food great some days ok on others a lot of liver etc which is not for me the catering staff are very talented and work fantastically well with what is available. All staff warm and welcoming rooms ok very clean, room staff do a great job.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay for 2 nights
Hotel overall is nice, clean and staff are friendly. Caters for an older crowd so not the liveliest place to stay. Food is good but after 2 days we welcomed the change, the all-inclusive alcohol is very poor but there is a bar selling branded alcohol.

6/10 Okay

Amin, London

Food was very bad

8/10 Good

Larry Hensley, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed my stay in Mombasa. There were a few negatives that in have to discuss. 1. The towels that were provided the first day were terrible towels. I think they may have been new but not sure. All I know is that when we dried off using the towels, there was white fuzz all over our bodies after using the towels. I went to the front desk to have them replaced. Unfortunately, the other negative was the freshness of the towels. The towels used the entire time never smelled nice and clean. The most negative thing was the beach boys in front of the hotel. I have been to a lot of places but this was the worst I've ever seen for getting hammered with beach boys trying to sell you everything from small items to excursions. There were many times I wanted to swim in the ocean but I did not want to get hassled by the beach boys going to and from the ocean.

8/10 Good

Traveller, London,u.k

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food was o.k. Only one restaurant which served a buffet every night but good variation of foods. Bar served a very limited selection of cocktails. One thing that was brilliant and I have never seen anywhere else is that after breakfast time, 0700-1000hrs you could get a late breakfast at the pool/ snack bar!! Great if you fancy a lay in!!...after all it is a holiday!,

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Joe Ssemugooma, Kampala Uganda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very nice stay and highly enjoyable.

10/10 Excellent

Bjarne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk oplevelse, meget venlige personale, og meget hjælpsomme, maden var i top, altid meget at vælge imellem, tak for opholdet, kommer helt sikkert igen
Stayed 11 nights in May 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
4 star and all inclusive??????.
The hotel is clean.long beach full of hotels. Very poor service in all ways.food is ox liver 2times a week .you get the most cheapest wine on earth and only one brand. Non service minded workers,but very polite.un experienced bartenders.TOO EXPENSIVE HOTEL for what you get in return.spend your all inclusive somewhere else if you really want to enjoy.

8/10 Good

René Lundqvist, Jyderup

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Godt .
Godt sted og god mad , det eneste minus er at sengen er ikke god og der er russere som kan være meget højt rystende.

10/10 Excellent

Stefan, Nürnberg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hier ist der Gast König.
Das Hotel ist wie wir finden einfach empfehlenswert. Die Zimmer sind schön und geräumig, alles funktionierte. Das Servicepersonal ist einsame spitze. Die Jungs und Mädels sind freundlich, zuvorkommend und geben ihr bestes um euch den Urlaub so schön wie möglich zu machen. Also ich kann das Neptune echt nur empfehlen. Preis/Leistung sehr gut!

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities

8/10 Good

Affe, Kangasala

Liked: Cleanliness, staff & service, property conditions & facilities
Ystävällinen palvelu...
Kelpo hotelli mutta huoneen varustelun viimeistely ei ihan ykkösluokkaa, TV:n ääni ei toiminut kun kikkailemalla ja wifi ei toiminut huoneessa, ainoastaan aula- ja ravintolatiloissa. Palvelussa sitten kyllä venyttiin kun osasi asian esittää oikein ;)

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
toller Urlaub in entspannter Umgebung
Wir haben wunderbare Tage im April im Neptun Hotel verbracht. Beim Buffet war immer was für uns dabei. Es gab 2x die Woche Themenabend, mal suaheli, mal afrikanisch... so konnte man auch die lokale Küche mal probieren. Das gesamte Hotelpersonal war ausgesprochen zuvorkommend und hilfsbereit. Überrascht waten wir dass sie alle so gut Deutsch sprachen. Wir kommen gerne wieder! Ganz klare Empfehlung!!!

8/10 Good

Penny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sehr nettes Hotel, direkt am Strand,
sehr nettes Personal, tolle Lage. Wir haben uns sehr wohlgefühlt.

8/10 Good

DJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastische mensen die er werken
Geweldig personeel. Super vriendelijk en behulpzaam. Eten ok. Facilities ok. Location ok. Maar personeel maakt echt het verschil

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service

6/10 Okay

Bartosz, stockholm

Liked: Staff & service
Disliked: Room comfort
rundown hotel
Rundown hotel with small garden. Beach is dirty and full of beach boys. I choose this hotel beckouse its close to the airport. I 1 night is inough. staff are great. I had 2 nights att Neptun village on Diani beach and must say that it is huge differense betwen those 2.

6/10 Okay

KASCHL, Hessen

Liked: Staff & service
Bade- und Erholungsurlaub
WLAN ging nur ab und zu im Zimmer ( on - off) Essen hatte wenig Varianz Beach Boys extrem nervig- pro Gast ein Beach Boy, es war z.T. ein Spießrutenlaufen ins Meer zu kommen

6/10 Okay

Verified traveller

Liked: Staff & service
Ihan ok
Hotelli oli ihan ok, mutta mielestäni jo parhaat päivänsä nähnyt.

10/10 Excellent

esa hoikka, turku finland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
mukava kokemus, jos matkakohde mombasa, valitsen saman hotellin. mukavan kokoinen, ei liian suuri.

8/10 Good

Yann, Suisse

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bon hôtel, dommage que la nourriture ne soit pas au niveau des chambres. Staff très serviable et sympathique

10/10 Excellent

pulmu, finland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kokonaisuudessaan hotelli hyvä, aktiviteetit, ruoka ym.