- Liked: Cleanliness, room comfort
- Disliked: Staff & service
Cold rooms in the winter, fee for EVERY THING!
We styaed 2 nights in the hotel and maybe that's why we got a room which didn't get direct sun light. the room was cold, even during day and it was really cold during night, we had to put on lots of clothes to prevent getting cold. I asked reception to get e heather, but I had to rent a heather in a weekly basis for 2 nights! For an all inclusive hotle, the hotel has a serious policy for cost saving. Internet is free only in the reception area and that floor, not in the rooms. Even TV was not free!!! If you want to use the TV, you have to pay an extra money to get the remote control from reception! this was the only hotel I have seen this. Perhaps because of the location, I couldn't access to internet via my mobile in the hotel ,while I had access in Las Palmas, imagine you paid almost an expensive price for an all inclusive hotel, but you still are stuck in a cold room without TV, no Internet from Hotel, no interent from network! swimming pool water is cold.