Lobby sitting area

Reviews of Starhotels Excelsior

4 out of 5
Starhotels Excelsior
Viale Pietro Pietramellara 51, Bologna, BO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 618 out of 1004 reviews" "
Rating 8 - Good. 291 out of 1004 reviews" "
Rating 6 - Okay. 61 out of 1004 reviews" "
Rating 4 - Poor. 21 out of 1004 reviews" "
Rating 2 - Terrible. 13 out of 1004 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michele

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was centrally located. We walked everywhere. The staff was very friendly and attentive. They helped us book tours and told us about the local highlights.
Stayed 5 nights in Mar 2024
Response from Eleonora Ortenzi – Room Division Manager on 19 Mar 2024
Dear Mr. Michele,we desire to thank you a lot for the positive comment regarding your stay in our Starhotels Excelsior. Your comments make us feel so proud and help us to do all our best to enhance the quality of our service. We are waiting for you in one of our Starhotels. Best regards,

10/10 Excellent

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk staff were very friendly and accommodating. Our luggage was lost and they gave us some of the essentials to get us by. Beautiful hotel.
Stayed 1 night in Mar 2024
Response from Eleonora Ortenzi - Room Division Manager on 4 Mar 2024
Dear Mrs. Maureen,I was so pleased to hear that you all enjoyed your stay at Starhotels Excelsior. It is great to read that you appreciated our central location and that the attention to detail from the team did not go unnoticed. Thank you for taking the time to write such kind words, which I look forward to sharing with the team, we hope to welcome you again soon.Kindest regards.

10/10 Excellent

Blair

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel. hop on hop off bus stop very close and train station over the road. Very comfortable bedding. really enjoyed our stay here.
Stayed 1 night in Jan 2024
Response from Eleonora Ortenzi – Room Division Manager on 19 Feb 2024
Dear Guest, thank you very much for spending your time in describing your stay in our Starhotels Excelsior. We’ve shared with all the staff your good impressions, which help us to do always the best in our work. We hope to welcome you again soon.Kindest regards.

8/10 Good

Brad

Stayed 1 night in Feb 2024
Response from Eleonora Ortenzi – Room Division Manager on 23 Mar 2024
Dear Brad,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Kenji, palos verdes peninsula

Liked: Cleanliness, staff & service
Nice location
Stayed 1 night in Jan 2024
Response from Eleonora Ortenzi – Room Division Manager on 29 Jan 2024
Dear Guest, It's a pleasure to learn that your experience with us was excellent. Thank you for choosing Starhotels Excelsior, we look forward to welcoming you back again!Kindest regards.

8/10 Good

job

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location Good price
Response from Eleonora Ortenzi – Room Division Manager on 29 Jan 2024
Dear Guest, we desire to thank you for the positive comment regarding your stay in our Starhotels Excelsior. We are waiting for you in one of our Starhotels. Best regards.

10/10 Excellent

fraser

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly and helpful staff. Excellent room very clean and great room service
Stayed 3 nights in Jan 2024
Response from Eleonora Ortenzi – Room Division Manager on 29 Jan 2024
Dear Guest, It's such a pleasure to hear that your experience with us was excellent and we want to thank you for taking the time to write few words on Starhotels Excelsior. We have shared your positive impressions with all hotel Staff, your kind words make us very proud. Thank you for choosing Starhotels and hoping to welcome you again!Kindest regards.

10/10 Excellent

BENEDICT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Eleonora Ortenzi – Room Division Manager on 17 Jan 2024
Dear Benedict,Thank you very much for the excellent feedback!We look forward to welcoming you again very soon.Kindest regards.

8/10 Good

Leslie, Docklands

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in not very friendly or welcoming.
Stayed 5 nights in Jan 2024
Response from Eleonora Ortenzi – Room Division Manager on 29 Jan 2024
Dear Guest, we are glad to know that you generally enjoyed your experience with us and we desire to thank you for leaving your comments on our room comfort and breakfast morning buffet. Please accept our deepest apologies for what happened during your check-in, it was not absolutely in our intention to be rude. We will focus to improve our employees to be more empathetic. Thank you for being our kind guest and hoping to welcoming you in Starhotels again.Kindest regards.

10/10 Excellent

Jorge, Miami

Stayed 1 night in Jan 2024
Response from Eleonora Ortenzi – Room Division Manager on 17 Jan 2024
Dear Mr. Jorge,Thank you for the excellent feedback you left for our Starhotels Excelsior.We look forward to welcoming you again in the near future.Kindest regards.

10/10 Excellent

Jorge, Miami

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I definitely will come back.
Stayed 1 night in Jan 2024
Response from Eleonora Ortenzi – Room Division Manager on 17 Jan 2024
Dear Mr. Jorge,Thank you for the excellent feedback you left for our Starhotels Excelsior. We are really happy to learn you will come back in the future and we all look forward to welcoming you again!Kindest regards.

10/10 Excellent

Jorge, Miami

Stayed 3 nights in Jan 2024
Response from Eleonora Ortenzi – Room Division Manager on 17 Jan 2024
Dear Mr. Jorge,Thank you for the excellent feedback you left for our Starhotels Excelsior.We look forward to welcoming you again in the near future.Kindest regards.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Eleonora Ortenzi – Room Division Manager on 17 Jan 2024
Dear Mr. Joe,It's a pleasure to learn that your experience here with us at our Starhotels Excelsior was excellent.Thank you for your feedback and we look forward to welcoming you back in the near future.Kindest regards.

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from Eleonora Ortenzi – Room Division Manager on 8 Dec 2023
Dear Mrs. Vanessa, It's a pleasure to see that your experience with us was excellent and we want to thank you for taking the time to leave your feedback on Starhotels Excelsior. Thank you for choosing Starhotels and hoping to welcome you again!Kindest regards.

8/10 Good

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good four star hotel. The rooms could do with a bit of an update (poor TV and no Bluetooth speaker), and the fitness suite is poor (no water fountain). Front desk also couldn’t sort a room service order for me so I was bounced around the telephone system for a bit. But overall a great stay - and super convenient location. Would come back.
Stayed 3 nights in Dec 2023
Response from Eleonora Ortenzi – Room Division Manager on 8 Dec 2023
Dear Mr. Tom, we desire to thank you a lot for the positive comment regarding your stay in our Starhotels Excelsior. Your comments make us feel proud and help us to do all our best to enhance the quality of our service. Please accept our apologies for the service shortfall you experienced whilst ordering your room service: we will certainly focus on training our employees to better address this kind of requests, thanks a lot for telling us. We are waiting for you in our Starhotels Excelsior in the not so distant future!Best regards.

8/10 Good

Simon.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property good and clean. Staff at check in and throughout excellent. Area ok and well located for centre. Only downside was high cost of parking on top of room
Stayed 2 nights in Oct 2023
Response from Eleonora Ortenzi – Room Division Manager on 28 Nov 2023
Dear Mr. Simon,we are so pleased to read you had a great stay with us and thank you for highlighting our amazing staff.Thank you for being our kind guest and hoping to welcoming you in Starhotels again.Kindest regards,

10/10 Excellent

Daniela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Excellent service.
Stayed 3 nights in Nov 2023
Response from Eleonora Ortenzi – Room Division Manager on 28 Nov 2023
Dear Mrs. Daniela,we would like to thank you for taking the time to convey your comments regarding your recent stay in our Starhotels Excelsior. We are really glad to hear that you appreciated our hospitality, in terms of quality of the service and product.Thank you for choosing Starhotels and hoping to welcoming you again.Kindest regards.

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay in Bologna was even more delightful by staying at this hotel. The staff was very helpful and very nice. The breakfast spread was abundant and delicious. It is right in front of the train station so it is very convenient and only a 20 minute walk to the main plaza.
Response from Eleonora Ortenzi – Room Division Manager on 28 Nov 2023
Dear Mrs. Marcela,It’s such a pleasure to read your feedback regarding Starhotels Excelsior, but most importantly, for dedicating some of your personal time to us.We are looking forward to welcoming you back again soon. Best Regards

2/10 Terrible

SILVIO I.

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I have stayed at this property for a few years now. Last year this property still had a VIP status, not any longer. Fellow travelers, look somewhere else to stay. I used to higly recommend this property but how can you run a hotel with rude ftont desk personnel, water being shut down for two hours in the whole building. If front desk personnel is rude it comes from upper management, that, I am doing you are favor attitude does not work well with any of us. Front desk personnel is constantly changing, that tells you a lot to whomsoever runs this propery.
Stayed 1 night in Nov 2023
Response from Eleonora Ortenzi – Room Division Manager on 8 Dec 2023
Dear Mr. Silvio, Thank you for your feedback regarding your stay with us. Naturally, I am thoroughly disappointed to learn that your experience did not live up to your expectations. Your review is highly valued and we welcome constructive feedback from all our guests in order to ensure we deliver the highest standard of service possible. I would appreciate the opportunity to restore your faith in our hotel and I would like to invite you to contact me directly, so that we can discuss your experience in more detail. Kindest regards.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfectly adequate busineess type of hotel, if lacking in character. Room was nice. I chose it because of its proximity to the railway station.
Stayed 3 nights in Nov 2023
Response from Eleonora Ortenzi – Room Division Manager on 15 Nov 2023
Dear Mr. Andrew, we would like to thank you for taking the time to convey your comments regarding your recent stay in our Starhotels Excelsior. We are really glad to hear that you appreciated our hospitality. Thank you for choosing Starhotels and hoping to welcoming you again.Kindest regards.

6/10 Okay

Ioannis

Liked: Cleanliness
Stayed 3 nights in Nov 2023
Response from Eleonora Ortenzi – Room Division Manager on 14 Nov 2023
Dear Mr. Ioannis,Thank you very much for your feedback regarding your recent experience in our Starhotels Excelsior.We look forward to welcoming you again in the near future.Kindest regards.

10/10 Excellent

Sukhbir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel!
Lovely hotel with great customer service. Location is ideal to walk towards restaurants and the main square and also getting trains to other cities. Theres also a super convenient train that goes back and forth to Bologna airport in under 10 minutes! We also got a free upgrate for our room, thanks!
Stayed 5 nights in Oct 2023
Response from Eleonora Ortenzi – Room Division Manager on 6 Nov 2023
Dear Mr. Sukhbir,I was so pleased to hear that you enjoyed your stay at Starhotels Excelsior. It is great to read that you appreciated our central location and that the attention to detail from the team did not go unnoticed. Thank you for taking the time to write such kind words, which I look forward to sharing with the team, we hope to welcome you again soon.Kindest regards.

4/10 Poor

alain

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Could not sleep because AC was not working. Apparently they have it shut off with some lame excuse blaming the green party. Other hotels offer AC. Then they charged my CC for a 3rd night even though we only stayed 2 nights. Not right and will never stay here again. Way to expensive for what it is. For 500 Euros i expect much more
Stayed 3 nights in Oct 2023
Response from Giorgio Mandruzzato - General Manager on 14 Nov 2023
Dear Mr. Alain,Thank you for taking the time to leave your valuable feedback regarding your recent stay here at our Starhotels Excelsior. First of all I am very disappointed to learn that your experience with us did not live up to your expectations and please accept our apologies for what happened with the charges on your credit card. I would like to inform you that we promptly did all actions we could in order to fix the issue in the most rapid manner. Regarding the A/C we experienced a really strange October, especially in the second half of the month, with external temperatures going up and down even during the same day and this caused few difficulties in setting up the room temperatures, also because in the same period there were guests reporting they were feeling cold in the room. During winter time only the heating system is turned on and during the summer time only the A/C is turned on and it is possible to regulate the room temperature through the thermostat in the room or by switching the fan completely off, but it’s not possible to use the hot and the cold temperature at the same time. Whilst I am unable to turn back the clock, I hope you will accept my assurance that your experience is not typical.Guest satisfaction is of paramount importance to us and we will therefore always endeavor to further improve our offering based upon your valuable feedback. I would welcome the opportunity to discuss your comments further, if you so wish. Please do not hesitate to contact me.Best regards.

10/10 Excellent

Robert, Bradenton

Travelled with partner, Travelled with group
Liked: Amenities
Accommodations were excellent. Breakfast was very good.
Stayed 3 nights in Oct 2023
Response from Eleonora Ortenzi – Room Division Manager on 6 Nov 2023
Dear Mr. Robert, we desire to thank you a lot for the positive comment regarding your stay in our Starhotels Excelsior. Your comments make us feel so proud and help us to do all our best to enhance the quality of our service. We are waiting for you in one of our Starhotels. Kindest regards.

4/10 Poor

Antonello

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
My stay was definitely a practical choice given its close proximity to the train station—super easy for commuting. But don't let the pictures of the lobby fool you; it's the only modern-looking part of the hotel. Once you head to the rooms, it's a different story. They feel outdated and could really use a refresh. The bathroom was basic, which would have been fine except I found hairs in the bath, which was pretty off-putting. Breakfast was just okay, nothing to write home about—just your standard fare that fills you up and gets you going. Overall, it is okay for a night, especially if you need to catch an early train, but it's not somewhere I'd stay for the room experience itself.
Stayed 1 night in Nov 2023
Response from Eleonora Ortenzi – Room Division Manager on 14 Nov 2023
Dear Mr. Antonello, we would like to thank you for taking the time to convey your comments regarding your recent stay in our Starhotels Excelsior. We are really glad to hear that you appreciated our location. Any suggestions or opinions related to our service is highly taken into consideration and, if in any way this service can be improved, be well assured that our will is to achieve this goal. Thank you for choosing Starhotels and hoping to welcoming you again.Kindest regards.

10/10 Excellent

Bruce, Lake Forest

Stayed 3 nights in Oct 2023
Response from Eleonora Ortenzi – Room Division Manager on 28 Nov 2023
Dear Bruce,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We paid an additional €20 per night for the silver upgrade. This included water and soft drinks from the mini bar. On 2 of the 5 days the mini bar was not replenished. There were issues with the toilet not flushing. Both issues were promptly dealt with after calling reception.
Stayed 5 nights in Oct 2023
Response from Eleonora Ortenzi – Room Division Manager on 24 Oct 2023
Dear Mrs. Sue, we desire to thank you a lot for the positive comment regarding your stay in our Starhotels Excelsior. Your comments make us feel so proud and help us to do all our best to enhance the quality of our service. We are waiting for you in one of our Starhotels. Best regards.

8/10 Good

Tatyana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to the train station. The A/C was not working properly.
Stayed 1 night in Oct 2023
Response from Eleonora Ortenzi – Room Division Manager on 24 Oct 2023
Dear Mrs. Tatyana, we would like to thank you for taking the time to convey your comments regarding your recent stay in our Starhotels Excelsior. We are glad to hear that you appreciated our location and cleanliness. Any suggestions or opinions related to our service is highly taken into consideration and, if in any way this service can be improved, be well assured that our will is to achieve this goal. Thank you for choosing Starhotels and hoping to welcoming you again.Kindest regards.

10/10 Excellent

Maureen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised how immaculately clean this property is. The staff were so helpful and hotel was central to shops,sights and the train station
Stayed 2 nights in Oct 2023
Response from Eleonora Ortenzi – Room Division Manager on 24 Oct 2023
Dear Mrs. Maureen,I was so pleased to hear that you enjoyed your stay at Starhotels Excelsior. It is great to read that you appreciated our central location and that the attention to detail from the team did not go unnoticed. Thank you for taking the time to write such kind words, which I look forward to sharing with the team, we hope to welcome you again soon.Kindest regards.

10/10 Excellent

Maria

Stayed 1 night in Oct 2023
Response from Eleonora Ortenzi – Room Division Manager on 23 Oct 2023
Gentilissima Maria,con grandissimo piacere riceviamo il suo punteggio.Siamo molto contenti che la sua permanenza è stata piacevole e ci auguriamo di rivederla presto.Cordiali saluti,

8/10 Good

Joseph

Stayed 2 nights in Oct 2023
Response from Eleonora Ortenzi – Room Division Manager on 17 Oct 2023
Dear Mr. Joseph,Thank you for the great feedback of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Eleonora Ortenzi – Room Division Manager on 2 Nov 2023
Dear Guest,Thanks a lot for the excellent feedback regarding your recent stay here with us.We hope to welcome you again in the near future!Kindest regards.

10/10 Excellent

Bruce

Stayed 2 nights in Oct 2023
Response from Eleonora Ortenzi – Room Division Manager on 11 Oct 2023
Dear Mr. Bruce, we are really glad to learn that you enjoyed your experience with us and we desire to thank you for the positive note you left for our Starhotels Excelsior.Kindest regards.

10/10 Excellent

Tae Hyoung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Eleonora Ortenzi – Room Division Manager on 30 Oct 2023
Dear Tae Hyoung Kim,Thank you for the great feedback of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel close to station
We stayed for three nights at this very comfortable hotel close to the main station and the tourist areas of Bologna. All facilities are very good - as you'd expect from a 4* premium hotel. Reception staff were always friendly and helpful with particular thanks to Tiziana who helped organise taxi transfers for us.
Stayed 3 nights in Oct 2023
Response from Eleonora Ortenzi – Room Division Manager on 11 Oct 2023
Dear Mr. Patrick, we would like to thank you for taking the time to convey your comments regarding your recent stay in our Starhotels Excelsior. We are really glad to hear that you appreciated our hospitality, in terms of quality of the service and product. I was immensely pleased to learn that individual team members helped create such a memorable and enjoyable experience for you, and I look forward to sharing your kind words of appreciation personally with our Tiziana.Thank you for choosing Starhotels Excelsior and hoping to welcoming you again.Kindest regards.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from Eleonora Ortenzi – Room Division Manager on 11 Oct 2023
Dear Mrs. Lori,Thank you very much for the positive feedback on your recent stay in our Starhotels Excelsior.We hope to see you soon again!Kindest regards.

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property exceeded my expectations. We were having a transit day prior to our flight from Bologna airport the next day, and chose the hotel largely through its proximity to the train station. What we got (clean, spacious, great service) was a total bonus...also the restaurant well above the standard hotel offerings, and reflected the local food culture...highly recommended
Stayed 1 night in Oct 2023
Response from Eleonora Ortenzi – Room Division Manager on 11 Oct 2023
Dear Mr. Ian, There is nothing better than to hear a guest's expectations of the hotel have been exceeded. Our team goes above and beyond every day to make sure we offer the best possible service. We want to make our guests stay memorable and enjoyable. We are so glad you enjoyed our facilities and our service. If you ever find yourself in Bologna again, we would be honored to have you back in the hotel!Take care and kindest regards.

8/10 Good

Linda

Stayed 3 nights in Sep 2023
Response from Eleonora Ortenzi – Room Division Manager on 16 Oct 2023
Dear Mrs. Linda,Thank you for the great feedback of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Jennifer, Bakersfield

Liked: Cleanliness, staff & service, property conditions & facilities
A little dirty and tons of people however it’s across the street from the train station and a few blocks away from downtown to see the historic sites.
Stayed 2 nights in Sep 2023
Response from Eleonora Ortenzi – Room Division Manager on 11 Oct 2023
Dear Mrs. Jennifer, we would like to thank you for taking the time to convey your comments regarding your recent stay in our Starhotels Excelsior. We are really glad to hear that you appreciated our hospitality. Thank you for choosing Starhotels and we look forward to welcoming you again in the not so distant future.Kindest regards.

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Eleonora Ortenzi – Room Division Manager on 11 Oct 2023
Dear Mrs. Marisa,Thank you very much for the positive feedback on your recent stay in our Starhotels Excelsior.We hope to see you soon again!Kindest regards.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Eleonora Ortenzi – Room Division Manager on 11 Oct 2023
Dear Mrs. Terry,Thank you very much for the positive feedback on your recent stay in our Starhotels Excelsior.We hope to see you soon again!Kindest regards.

10/10 Excellent

Julio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location in from of Bologna Stazione
Stayed 1 night in Sep 2023
Response from Eleonora Ortenzi – Room Division Manager on 11 Oct 2023
Dear Mr. Julio, we desire to thank you a lot for the positive comment regarding your stay in our Starhotels Excelsior. We are waiting for you in one of our Starhotels. Best regards.

10/10 Excellent

lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, large room. Friendly, helpful staff. Definitely recommend
Stayed 1 night in Sep 2023
Response from Eleonora Ortenzi – Room Division Manager on 11 Oct 2023
Dear Mrs. Lynn,I was so pleased to hear that you all enjoyed a family stay at Starhotels Excelsior. It is great to read that you appreciated our central location and that the attention to detail from the team did not go unnoticed. Thank you for taking the time to write such kind words, which I look forward to sharing with the team, we hope to welcome you again soon.Kindest regards.

8/10 Good

Lindsay

Liked: Staff & service, property conditions & facilities
The room was very quiet even though it faced onto a fairly busy road - the hotel seems to be well-built. The staff were all very helpful. The only downside was that the minibar fridge was very dirty. They had forgotten to clean it recently.
Stayed 5 nights in Sep 2023
Response from Eleonora Ortenzi – Room Division Manager on 11 Oct 2023
Dear Mrs. Lindsay, we are really glad to know that you enjoyed your experience with us and we desire to thank you for writing your positive comments on our Starhotels Excelsior. Please accept our deepest apologies for what happened with the minibar. We will absolutely check and take proper action. Thank you for being our kind guest and hoping to welcoming you in Starhotels again.Kindest regards.

10/10 Excellent

Xiaoping, Milpitas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located just across the street from the train station. Be sure to take the station south exit and the hotel is just right in front of you, otherwise you will end up at the back street and have to make a circle around the square.
Stayed 1 night in Sep 2023
Response from Eleonora Ortenzi – Room Division Manager on 18 Sept 2023
Dear Mr. Xiaoping, It's such a pleasure to hear that your experience with us was excellent and we want to thank you for taking the time to write few words on Starhotels Excelsior. Thank you for choosing us and hoping to welcome you again!Kindest regards.

8/10 Good

denalda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, comfortable bed, small room, average breakfast. Gifted red wine, but I can’t drink red wine! Makes me sneeze, not white option
Stayed 2 nights in Sep 2023
Response from Eleonora Ortenzi – Room Division Manager on 11 Oct 2023
Dear Guest, we would like to thank you for taking the time to convey your comments regarding your recent stay in our Starhotels Excelsior. We are really glad to hear that you appreciated our hospitality, in terms of quality of the service, product, location and cleanliness. Any suggestions or opinions related to our service is highly taken into consideration and, if in any way this service can be improved, be well assured that our will is to achieve this goal. Thank you for choosing Starhotels and hoping to welcoming you again.Kindest regards.

10/10 Excellent

CHARLES

Stayed 2 nights in Sep 2023
Response from Eleonora Ortenzi – Room Division Manager on 11 Oct 2023
Dear Mr. Charles,Thank you very much for the positive feedback on your recent stay in our Starhotels Excelsior.We look forward to welcoming you soon again!Kindest regards.

10/10 Excellent

Lisa

Stayed 2 nights in Sep 2023
Response from Eleonora Ortenzi – Room Division Manager on 11 Oct 2023
Dear Lisa,Thank you very much for the positive feedback on your recent stay in our Starhotels Excelsior.We hope to see you soon again!Kindest regards.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. It was clean, fresh, well appointed. The staff was extremely helpful on everything. The rooms were a good size and well equipped. The bathroom had good counter, space and towel bars so you could lay out your things. Very convenient to the train station.
Stayed 1 night in Sep 2023
Response from Eleonora Ortenzi – Room Division Manager on 11 Sept 2023
Dear Mr. Michael,thank you for your feedback - we are glad to read you enjoyed the room and the strategic location of the hotel. Thank you for taking the time to write and look forward to welcoming you back in the not so distant future.Kindest regards,

10/10 Excellent

Kristi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
STAFF WAS VERY FRIENDLY AND ACCOMODATING
Stayed 3 nights in Sep 2023
Response from Eleonora Ortenzi – Room Division Manager on 11 Sept 2023
Dear Kristi,we are so pleased to read you had a great stay with us and thank you for highlighting our amazing staff.I do hope we are able to welcome you again in the future.Kindest regards,