Lobby

Reviews of Super 8 by Wyndham Mobile

2 out of 5
Super 8 by Wyndham Mobile
3759 Moffett Road, Mobile, AL

Reviews

7.2

Good

Rating 10 - Excellent. 120 out of 466 reviews" "
Rating 8 - Good. 167 out of 466 reviews" "
Rating 6 - Okay. 93 out of 466 reviews" "
Rating 4 - Poor. 43 out of 466 reviews" "
Rating 2 - Terrible. 43 out of 466 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

5.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
Hello Nicole,We're joyful to hear you enjoyed your stay with us! We look forward to welcoming you back soon for another fantastic experience.

8/10 Good

Stephanie

Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello Stephanie, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

Shakka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice well monitored area
Stayed 1 night in Feb 2024
Response from Manager on 3 Mar 2024
Hello Shakka,We're delighted to hear you found our location safe and secure during your stay. Your feedback is valuable to us as we strive to maintain a pleasant environment for all our guests. Should you have any further comments or suggestions, please don't hesitate to reach out to our management team. Thank you for choosing to stay with us.

8/10 Good

Sylvia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Nothing unique.
Stayed 7 nights in Feb 2024
Response from Manager on 27 Feb 2024
Hello Sylvia,We appreciate your feedback and will strive to enhance our offerings for a more memorable experience in the future. Thank you for taking the time to share your thoughts with us.

10/10 Excellent

Farrah

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful friendly staff. Moved us to first level because we had a baby without us asking. Very kind. Explained everything. Hands down cleanest motel I have ever been to. I was shocked even the side walks were swept it couldn’t have been any cleaner. Even the pool area that was closed was clean.you can tell the owners take pride in their property. I would recommend. Shocked it was so clean and affordable.
Stayed 1 night in Feb 2024
Response from Manager on 17 Feb 2024
Hello Farrah,Thank you for your kind words! We are thrilled to hear that you had a wonderful experience with our friendly staff and appreciated our efforts to accommodate your needs. We take pride in maintaining cleanliness throughout the entire property, from the rooms to the sidewalks. It's great to know that our dedication to cleanliness did not go unnoticed. We appreciate your recommendation and hope to welcome you back in the future.

8/10 Good

Becky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the safest kind looking neighborhood, kind of expensive. but very clean and spacious rooms. The staff was so nice.
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Hello Becky, Thank you for taking the time to share your experience with us. We're glad to hear that you found our rooms clean and spacious, and that our staff was friendly and accommodating. We understand that the neighborhood may have appeared less than ideal, but rest assured, our hotel prioritizes the safety and security of our guests. We appreciate your feedback and hope to welcome you back in the future.

8/10 Good

James

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello James, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Becky

Stayed 2 nights in Feb 2024
Response from Manager on 22 Mar 2024
Hello Becky,We are thrilled to hear that you had a wonderful experience at our hotel! If you have any more feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

8/10 Good

Ahmad B, San Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I was in room 103, it was very quiet, very clean and daily room service. I had a little problem checking in and it seemed it was Expedia's internal problem and had nothing to do with hotel or staff. One suggestion I would have is to have some coffee in the room if possible, small coffee machine and some coffee would be great. I may come back to this hotel on my next visit.
Stayed 3 nights in Jan 2024
Response from Manager on 29 Jan 2024
Hello Ahmad B,Thank you for choosing our hotel for your stay and taking the time to provide feedback. We are glad to hear that your room was quiet, clean, and that you received daily room service. We apologize for any inconvenience during the check-in process, as it was unrelated to our staff or hotel. We appreciate your suggestion regarding in-room coffee and will consider it for future improvements. We look forward to welcoming you back on your next visit.

2/10 Terrible

Byron

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I had to use the restroom while checking in. The clerk refused to let me in the lobby after a 4 hour drive. I had to use a cuo at the checkin window!
Stayed 1 night in Jan 2024
Response from Manager on 14 Jan 2024
Hello Byron,Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your check-in. Our staff's intention is to ensure all guests have a smooth and enjoyable experience. We appreciate your patience and understanding in this matter. Please feel free to contact our management team directly with any further concerns.

2/10 Terrible

Tara

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 2 Jan 2024
Hello Tara, We're sorry to hear that you didn't enjoy your stay with us. We value all feedback and would appreciate it if you could reach out to our hotel directly to share any specific concerns you had during your stay. We strive to provide an excellent experience for all our guests and your input will help us improve.

4/10 Poor

Timothy

Liked: Cleanliness, room comfort
No coffee maker in the room and the lobby was closed and the check in desk was not busy but still took over 30 minutes for two guest to check in. Will not stay there again
Stayed 1 night in Nov 2023
Response from Manager on 14 Nov 2023
Hello Timothy,Thank you for sharing your feedback regarding the lack of a coffee maker in the room and the wait time during check-in. We apologize for any inconvenience caused. We highly value your feedback and will share it with our team for improvement. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 15 Oct 2023
Hello Nicholas,Thank you for your outstanding rating! We are thrilled to have exceeded your expectations and look forward to welcoming you back soon.

6/10 Okay

Fred

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Was very basic. Breakfast was so limited I ate elsewhere.
Stayed 2 nights in Oct 2023
Response from Manager on 16 Oct 2023
Hello Fred, We apologize for the limited breakfast options. We appreciate your feedback and will take it into consideration to improve our offerings. Thank you for choosing our hotel.

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and bed were clean and comfortable. The location is in a less desirable area of the Mobile metroplex
Stayed 3 nights in Oct 2023
Response from Manager on 11 Oct 2023
Hi William,Thank you for sharing it is extremely rewarding to know our efforts in providing the best service to our guests are seen and felt. It is our pleasure to provide a clean, comfortable experience for our guests. Thank you for the amazing review and we look forward to serving you again soon.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 9 Oct 2023
Hello Nicholas,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
Great place great staff comfortable room !
Stayed 1 night in Oct 2023
Response from Manager on 10 Oct 2023
Hello Nicholas,Thank you for your valuable opinion regarding our staff and room. Please do consider us again on your next visit to the area.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 9 Sept 2023
Hello Nicholas,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

kendric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Stayed 2 nights in Aug 2023
Response from Manager on 4 Sept 2023
Hello kendric,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. We hope you'll return to see how we continue to improve our service and hospitality.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice understanding and helpful staff.
Stayed 1 night in Aug 2023
Response from Manager on 31 Aug 2023
Hello Nicholas,Thank you for sharing this experience with us. We truly value you feedback with regards to our staff. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on 16 Aug 2023
Dear Guest,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Good

Ray

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on 20 Jul 2023
Hello Ray,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Good

Tanja

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would stay here again!
Stayed 3 nights in Jul 2023
Response from Manager on 16 Jul 2023
Hello Tanja,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. We appreciate you taking the time to share your experience.

10/10 Excellent

Barbara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
The room was very clean! The bed and pillows were so comfortable. There was even a choice of pillows of firmer or softer. We were so thankful to have such a great place to rest up for the next half of our 18 hour trip!
Stayed 1 night in Jul 2023
Response from Manager on 16 Jul 2023
Hello Barbara,We appreciate that you've taken the time to share with us regarding our bed and pillows. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023
Response from Manager on 16 Jul 2023
Hello Curtis,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

6/10 Okay

Danielle

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The room was cheap, and we were pretty much just looking for somewhere to sleep. There definitely needs to be a better cleaning in between guests. Also, this is not in the best part of town so beware. Overall, not completely disappointed based on the price but there is definitely room for improvement
Stayed 1 night in Jul 2023
Response from Manager on 9 Jul 2023
Hello Danielle, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

Vincenzio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We’ve stayed here many times. The rooms are clean. The tubs need more attention and the last room we just stayed in….room 124….had a broken door that needed attention. It’s pretty quiet in the evening and a fairly safe neighborhood. We’ll stay again if we’re in the area.
Stayed 1 night in Jul 2023
Response from Manager on 9 Jul 2023
Hello Vincenzio, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Manager on 27 Jun 2023
Hello Michel,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Raven

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was nice room was nice
Stayed 2 nights in Jun 2023
Response from Manager on 27 Jun 2023
Hi Raven,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

10/10 Excellent

Virginia Kay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was pleasantly surprised by my room. It was very clean and comfortable. I was visiting family in the area. It was very convenient and we enjoyed our stay in there. I would stay here again on my next visit. Staff was very friendly and made us feel welcome!
Stayed 2 nights in May 2023
Response from Manager on 23 May 2023
Hi Virginia,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly services, and to know the clean accommodations and convenient location also worked well for you. We are thrilled your experience was so pleasant and we hope to serve you again the next time your travel plans bring you back to the area.

8/10 Good

JOANN

Business traveller
Liked: Property conditions & facilities
The room had been painted, very clean, and new decor. Pillows and linens were of good quality. Front desk staff was very kind. Hardee s was next door for a chocolate shake treat.
Stayed 1 night in May 2023
Response from Manager on 12 May 2023
Hi Joann,Thank you for taking the time to complete our guest satisfaction survey and letting us know how you have enjoyed a pleasant experience with us. We are delighted to learn that you enjoyed our breakfast services. It is our main ambition to meet the many different needs of our guests and we are so happy to have met your expectations. We appreciate your kind comments they will serve as an encouragement to the staff to always provide the best to every guest. We hope to impress you again during your next visit and we thank you for sharing your experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Manager on 9 Apr 2023
Dear Guest,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun stay with our kid had lots to do around
Stayed 1 night in Mar 2023
Response from Manager on 22 Mar 2023
Hi Cindy,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

6/10 Okay

waylon

Stayed 2 nights in Mar 2023
Response from Manager on 22 Mar 2023
Hello waylon,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Good

Melissa

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No in room coffee. Location was convenient but parking lot/area around hotel in general needed attention. Pretty basic overall
Stayed 1 night in Mar 2023
Response from Manager on 11 Mar 2023
Hello Melissa,We appreciate your rating of our hotel and the feedback you have shared pertaining to our location and your insights regarding our parking. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Price was good but they said breakfast was provided but was not.
Stayed 2 nights in Mar 2023
Response from Manager on 5 Mar 2023
Hello Paul,We appreciate your rating of our hotel and the feedback you have shared pertaining to our breakfast and comments about our price. We hope to see you again in the future.

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean, room smelled nice and the man that checked us in was super friendly, gave us dinning recommendations and was available for questions. We will be back and stay here again!
Stayed 2 nights in Feb 2023
Response from Manager on 4 Mar 2023
Hi Evelyn,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

6/10 Okay

cindy

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was clean. Towels were thin, almost like a paper towel. Wifi did not work and I could have changed rooms, but did not want to do that at 10 PM. Manager told me no one else had trouble with Wifi. I did!
Stayed 2 nights in Feb 2023
Response from Manager on 7 Feb 2023
Hello cindy, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Manager on 7 Feb 2023
Hello Sherri,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

Norris P.

Response from Manager on 7 Nov 2023
Hello Norris P.,Thank you for taking the time to share your feedback. We appreciate your overall positive review and are pleased to hear that you enjoyed your stay with us. We continually strive to provide excellent service and will take your feedback into consideration to further improve our guest experience. If there is anything else we can do to assist you, please don't hesitate to reach out to us directly.

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
The worst hotel..
It was the worst service we ever experienced when we checked in. Also, they shouldn't be advertising with the breakfast as they don't serve one.
Stayed 1 night in Nov 2022
Response from Manager on 14 Nov 2022
Hello Guest, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 Excellent

Rno P

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Manager on 10 Oct 2022
Hello Rno P,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Good

Cortney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was nice and clean but the air was not on so it took all night to cool off and we got there at bed time. I would definitely stay again. It was nice.
Stayed 1 night in Jun 2022
Response from Manager on 19 Jun 2022
Hello Cortney, Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our bed and your insights regarding our room. We hope you'll return to see how we continue to improve our service and hospitality.

6/10 Okay

William

Disliked: Amenities, property conditions & facilities
Stayed 1 night in May 2022
Response from Manager on 20 Aug 2022
Hello William,We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

4/10 Poor

Jonathan, Williamsburg

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Even though listed as available, the pool and breakfast were not operational.
Stayed 2 nights in May 2022
Response from Manager on 10 Jun 2022
Hello Jonathan, On behalf of our entire staff, we thank you for your business and for your comments regarding our breakfast and your insights regarding our pool. We are always looking for ways to improve upon the guest experience so thank you for sharing.

4/10 Poor

Harry

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Wasn't very nice
Stayed 1 night in May 2022
Response from Manager on 10 May 2022
Hello Harry,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

8/10 Good

Vinod

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Manager on 31 Mar 2022
Hello Vinod, We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,

2/10 Terrible

Nancy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 1 night in Feb 2022
Response from Manager on 22 Feb 2022
It means so much to have earned your business. We appreciate the feedback regarding our hotel. We hope to someday have another opportunity to host your stay.

4/10 Poor

LaQuita

Travelled with family
Disliked: Cleanliness, staff & service, amenities
I was in a non smoking room with cigare6burns in the spread. I asked the front desk for a new spread, he said he will change it himself, that never happened. I ended up buying my own blanket. The room had an awful smell to it so I bought carpet fresher and candles and airfresher to make the room smell better. I will jot stay here again.
Stayed 1 night in Feb 2022
Response from Manager on 22 Feb 2022
It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our front desk as well as our room. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Manager on 30 Jan 2022
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,