Ratings based on 1,162 Verified Reviews

4.7 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Dubai

Excellent

Posted 14-Sep-2017
Excellent location Very well tranied and helpful stuff with friendly spirit in a professional manner Very close to so many restaurants , malls , cafes
Comment from Hotel Management
15-Sep-2017 by Hotel Management, Hotel Management
Dear Omar, I was delighted to read your positive review and thank you very much for having chosen to stay with us recently. It is great that the location and especially the service received were to your entire satisfaction and the entire team would be happy to welcome you back soon. Should you have any questions or wishes in the meantime, please just let us know at any time. Kind regards, Jan Peter van der Ree, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Reading, UK

Convenient location and excellent customer service

Posted 06-Sep-2017
A very pleasant stay. The staff were highly accommodating and courteous, and went out of their way to ensure our comfort. Miguel, at reception, deserves full marks for his customer service!
Comment from Hotel Management
08-Sep-2017 by Jan Peter van der Ree, Hotel Management
Dear guest, I would not want to miss the opportunity to thank you for your last stay at Grand Hyatt Berlin and especially for having taken the time to share your experiences. It is a pleasure to read that you had a great time with us. Please rest assured that I will share your compliment with Miguel, your feedback is the best motivation. We hope to welcome you soon with us. Best regards Jan Peter van der Ree General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Modern Hotel in the Heart of Berlin

Posted 05-Sep-2017
Pros: Staff and facilities
The Gran Hyatt Berlin is a beautifull, modern, clean hotel with excellently appointed amendities. The courteuos staftt, most of whom also speak fluent English, were extremely helpful. Thw spa and gym facilities are exeellent as well.
Comment from Hotel Management
07-Sep-2017 by Jan Peter van der Ree, Hotel Management
Dear Steve, many thanks for your great feedback on expedia.com. It is great to hear that you enjoyed your overall stay and that we were able to live up your expectations. I am very happy to share your kind review with my colleagues, as it is a great motivation to the entire team. We look forward welcoming you soon back in Berlin and remain at your disposal for any further questions or wishes. Best regards Jan Peter van der Ree General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Very good hotel

Posted 02-Sep-2017
Very good location we enjoyed our stay at the hotel
Comment from Hotel Management
08-Sep-2017 by Jan Peter van der Ree, Hotel Management
Dear guest, many thanks for your recent stay at Grand Hyatt Berlin. It is a pleasure to hear that you enjoyed your overall stay. We look forward to welcoming you back soon. With best regards, Jan Peter van der Ree General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Baltimore

Big hotel in convenient location

Posted 31-Aug-2017
Beautiful hotel. Very corporate. Everything is just do but not a lot of authentic warmth. The restaurant and the our staff at Vox was really excellent. If all had been like thst it would have been #1 in my book.
Comment from Hotel Management
01-Sep-2017 by Hotel Management, Hotel Management
Dear Jeff, I sincerely thank you for having chosen to stay with us recently. I am happy that you took the time to share your impressions and it is great that the design and facilities of the hotel completely met your expectations and needs. It is a wonderful compliment for our Vox team that they were able to make you feel so comfortable and please rest assured that I will pass on your kind words. A consistent service and warm welcome is of exceptional importance to us and therefore, please rest assured that we will include your feedback about the overall service in our daily trainings. We hope you will return soon and remain at your disposal for any assistance in the meantime. Kind regards, Jan Peter van der Ree, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Quite central to most of the nice places. Nice

Posted 29-Aug-2017
Everything was quite well organized and nice hotel to stay in. Couple of small bits that I have noticed is the bed wasn't that comfortable and was a little bumpy and the hotel is really dark. Some lights can add to the pleasent experience. I'm happy to chose the hotel as the issues are so minor and can be missed easily. I would be staying here again and would also recommend this to friends and family.
Comment from Hotel Management
01-Sep-2017 by Hotel Management, Hotel Management
Dear Kamran, I would not want to miss the chance to thank you for your stay and the positive evaluation. I truly appreciate your recommendation and was delighted to read that you enjoyed our facilities and services in general. Please rest assured that we will also discuss your comments on the lighting the bed internally to improve our performance and we look forward to welcoming you back soon. Kind regards, Jan Peter van der Ree, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel in the heart of Berlin

Posted 29-Aug-2017
Great hotel, perfectly placed to visit all the sites. Real 5 star luxury in the spa and the staff were delightful - warm, friendly and extremely helpful.
Comment from Hotel Management
31-Aug-2017 by Hotel Management, Hotel Management
Dear Guest, I truly appreciate your positive feedback and sincerely thank you for your recent stay with us. It is great that the location and the overall service completely met your expectations and needs and please rest assured that I will pass on your kind words. It would be our pleasure to welcome you back soon and should you have any questions or wishes in the meantime, please just let us know. Kind regards, Jan Peter van der Ree, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Glasgow

Excellent hotel in central location.

Posted 28-Aug-2017
Pros: Luxury, comfort, water, fruit cleanliness.
Location: Potsdammer Platz, great location for restaurants, bars, cafes, Tiergarten park, cinema's and shopping
Exceptionally relaxing hotel after a day of sightseeing. The rooms are beautifully designed with every convenience including robes, slippers, water, fruit and toiletries. If the weather permits you should enjoy the views from the pool and terrace on the rooftop. The staff could not be more accommodating or informative. A wonderful way to experience Berlin.
Comment from Hotel Management
31-Aug-2017 by Hotel Management, Hotel Management
Dear Brenda, Thank you so much for your recent stay at Grand Hyatt Berlin and for having taken the time to share your experiences. I am very happy that the team was able to make you feel so comfortable and please rest assured that I will pass on your kind words, as I know the team members will truly appreciate. Furthermore, it is great that you enjoyed the facilities and especially the Club Olympus Spa & Fitness, where I hope you could relax well. It sounds like you had a wonderful time and we look forward to your return! Kind regards, Jan Peter van der Ree, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Manchester

Hotel Staff

Posted 26-Aug-2017
Very helpful & friendly. Check in staff were very welcoming and the process was very quick and no queues. We had a great stay.
Comment from Hotel Management
29-Aug-2017 by Hotel Management, Hotel Management
Dear Les, I was delighted to read the kind feedback about your recent stay at Grand Hyatt Berlin and I sincerely thank you for having taken the time to share your impressions. As the satisfaction of our guests is our highest concern, I am happy to read that we fully met your expectations and I already shared your compliments with the entire team. We would be delighted to welcome you back soon and should you have any questions or wishes in the meantime, please just let us know. Kind regards, Jan Peter van der Ree, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Scotland

Posted 24-Aug-2017
Excellent location, close to most of the things we wanted to see in the city, but quiet enough at night. All the staff were superb, we didn't need anything during our stay, but really felt that nothing would be a problem for the staff. The only downside to our stay was the high price of breakfast in the hotel for what was a fairly standard buffet breakfast. Selection was very good, but didn't feel it justified the cost.
Comment from Hotel Management
27-Aug-2017 by Hotel Management, Hotel Management
Dear Uller, I would not want to miss the opportunity to thank you for your recent stay and your positive rating. I am happy that you felt comfortable and at ease and it sounds like you had the chance to visit many interesting places in this beautiful city. However, I have noted your remark regarding the breakfast and we would be delighted if you contacted us prior to your next arrival, so we can take care of a reservation that includes the breakfast buffet. Should you have any further questions or wishes, please do not hesitate to contact us at any time. We look forward to your return! Kind regards, Jan Peter van der Ree, General Manager