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Deplorable room conditions, bed coming off the frame, mattress literally flipped over two toddlers, bed bugs, non working toilet and completely filthy bathrooms and carpets! Switched rooms only to go from bad to worse! No manager on premises! No sleep made possible!
Maritza
Stayed 1 night in Apr 2024
Response from ts on 22 Apr 2024
We apologize. We have addressed your concerns with our housekeeping and maintenance teams. We have also informed our service provider to review the guest room.
We really enjoyed the heated pool and hot tub. Nice pool area. Con was no free breakfast or coffee in lobby and food was very expensive at the cafe. Regular Coffee four dollars. Coffee maker in room, but only given 4 decaf to make, but second day I was able to trade for caffeinated at front desk. Staff was friendly.
Didn't feel real safe walking around the grounds due to several homeless people near the entrance and on the road in front of hotel. Was kind of worried about rental car.
We have stayed here in the past. Its location is good with basic rooms that are clean and quiet. Parking was difficult to find after dinner so we had to walk a long distance in the rain to get to our room. Also, there should be a time limit enforced on the only 2 electric vehicle chargers. The same cars were plugged in during our entire stay.
Martha
Stayed 1 night in Apr 2024
Response from ts on 17 Apr 2024
Thank you for your comments. We apologize for the inconvenience in regards to parking and the charging stations.
Everything was pretty straightforward. Room was clean and quiet. Walking through the property, my son commented on how it felt like we were in Hawaii with some of the tall lush vegetation on the grounds.
I would stay here again.
Antonio
Stayed 1 night in Apr 2024
Response from ts on 16 Apr 2024
Thank you. We have a great landscape team. We hope to see you again soon.
Property was nice, clean, and accessible. The only thing that was difficult was the parking... it was hard to maneuver a van in the space close to the room.
Hidden n quiet. Lots of parking. Rates jump way up May to Sept
arthur
Stayed 1 night in Apr 2024
8/10 Good
Richard
10 Apr 2024
Liked: Cleanliness, staff & service
Richard
Stayed 2 nights in Apr 2024
4/10 Poor
Micheal
Travelled with partner
9 Apr 2024
Rooms outdated! Parking limited. Construction in place. AC does not work. Sheets old and grey! Not bright white sheets. No compliment breakfast! Cafe old and needs update. Nice design of hotel lots of potential but just nothing has been remodeled
Micheal
Stayed 1 night in Apr 2024
Response from ts on 10 Apr 2024
Thank you for your comments. We have plenty of parking between each building. Not sure what construction you're mentioning, we don't have construction taking place. We are looking in to upgrades for the hotel for later this year and in to 2025.
I really liked that it was about 10-15 minutes driving from the main part of San Diego. It has a bar and restaurant which made it convenient for night outs. We only went to the bar but you have to pass through the restaurant to get to the bar and it smelled amazing and everyone there was incredibly nice
Aurora
Stayed 2 nights in Apr 2024
Response from ts on 10 Apr 2024
Thank you. We're happy to were able to enjoy our Zack's Bar. You should try our Seven Seas Cafe on your next visit.
Amazing chicken fingers from the in-house restaurant “seven seas cafe.” Friendly staff lady brought them to my room. bless her heart. she was so kind.
I would like to say there was an unauthorized solicitor trespassing on the property distributing pizza menu flyers into every room through the slit in the door and I found it very much a nuisance. I should have reported him. Aside from that- the hotel itself was good.
Towels were rough, thin and discolored. Bedding was cold. I don’t sleep with a heater and there were no bed covers, only a thin blanket and a sheet. No shampoo was available either. Only conditioner. TV channels were also limited Disney or Nickelodean would have been nice for my kids. Maybe I found 1 or 2 movies that were very outdated. It is the second time I stay in this place. The price was not the cheapest and I received a very cheap stay. Will never stay here again. This place is NOT LIKE OTHER BEST WESTERNS.
Gabriela
Stayed 2 nights in Apr 2024
Response from ts on 10 Apr 2024
We apologize for not meeting your expectations this visit. We hope you'll consider staying with us again.
The sink leaked more than the faucet. Flooded the carpet area and the staff responded with attitude when we notified.
We asked for another room and they lied and said they were fully booked but weren’t.
The mini fridge did not work.
Debra
Response from ts on 8 Apr 2024
We apologize for the inconvenience. Your comments will be shared with housekeeping, maintenance and our front desk staff for review and improvements.
8/10 Good
Yanina
Travelled with partner
4 Apr 2024
Liked: Cleanliness, staff & service, amenities
Clean, good for the price. Pool was nice and heated and has two hot tubs, I basically had one all for myself. I would come back
The staff was nice at check in. Once to my room I noticed I didn’t have a microwave in my room that was stated on my check in date. I went up to speak to one of the receptionist at the front desk and was told something totally different very very unprofessional. The room didn’t look nothing like the picture much smaller.
MARIZA
Stayed 2 nights in Mar 2024
Response from ts on 8 Apr 2024
Thank you for your comments. We currently do have provide microwaves in our guest rooms. We apologize for the confusion.
There are a lot of homeless which come in and out which it makes it unsafe for families with children
victor
Stayed 1 night in Mar 2024
Response from ts on 10 Apr 2024
We apologize and sadly it seems to be an issue everywhere you go. We do provide security to ensure the safety of our staff and guests. We do hope to see you again.
Enjoyed my stay and everything was good. Some small upgrades could be made but it’s nothing to hang your head about. Even when my flight was delayed coming in, the young man at desk made it quick for me to check in after hours.
Carlos
Stayed 4 nights in Mar 2024
Response from ts on 10 Apr 2024
Thank you. We are pleased to read that you enjoyed your stay. We do have upgrades pending for later this year. Please come back again soon.