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"Nice clean room "

"My first impression of The Wilshire Grand Hotel in West Orange was that it looked nice from the outside, but that quickly changed once I got to my room. As soon as I walked in, I could tell it wasn’t clean—there were stains on multiple surfaces, which was really off-putting. I also had an issue with the door. The extra safety lock didn’t work, and when I went to the front desk, I was told there basically isn’t one and that just shutting the door is enough. Maintenance was sent up, but the person didn’t have any uniform or identification, which made the situation feel even more uncomfortable. He showed me how to lock it, but then when I tried to leave, the door wouldn’t unlock properly and I had to struggle with it. There was also visible mold near the ice machine, which was concerning. On top of that, the walls are extremely thin—you can hear every door opening and closing. It was loud all night, and I barely got any rest. I ended up leaving before sunrise because I just didn’t feel comfortable staying any longer. Overall, the hotel looks nice at first glance, but the experience did not match that at all."

"Good "

"Great staff"

"This location is top notch. Stacy is amazing and handled my reservation with class."

"Hotel did smell good in general. Rooms were clean but did need some general maintenance. Our shower filled up with water as the drain was clogged and the vanity faucet was loose and our door going in and out of room was tough to open but other than that our room for money spent was worth it. Extremely quiet at night and did not hear people talking in hallways. Loved how they had room cleaned and beds made and fresh towels everyday. Most hotels we have stayed in lately do not offer that service so I was very glad to have that especially coming home late after a long day visiting New York City. Overall if in the area again I would stay again. "

"Average "

"We didn’t have a chance to indulge in the breakfast. The parking felt safe but because we got there so late. Parking was slim pickings!"

"Great hotel "