Interior

Reviews of Holiday Inn Express & Suites Bloomington - MPLS Arpt Area W, an IHG Hotel

3 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 496 out of 1013 reviews" "
Rating 8 - Good. 343 out of 1013 reviews" "
Rating 6 - Okay. 88 out of 1013 reviews" "
Rating 4 - Poor. 52 out of 1013 reviews" "
Rating 2 - Terrible. 34 out of 1013 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Maribel

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unwelcoming environment.
Stayed 1 night in Mar 2024

2/10 Terrible

Mike

Travelled with family
Free parking my ass!!! Nothing in the Expedia site says 15 bucks a night for parking if you are flying!!!! Says free parking and shuttle, probably have a water bill upon checking out. Then they charge for parking but aren’t responsible for anything, should have parked at trader joes
Stayed 1 night in Mar 2024

6/10 Okay

Erica

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms definitely need a good deep cleaning. Only one working elevator. Have to ask to get the room cleaned if you stay multiple nights which is what I am finding the norm but I think is ridiculous. Found some hair when I pulled back the sheets and that grossed me out. Wasn’t horrible but wouldn’t stay again!
Stayed 2 nights in Mar 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to airport and MOA. Easy check in, decent free breakfast. Clean room.
Stayed 1 night in Mar 2024

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was warm. Large breakfast buffet.
Stayed 2 nights in Mar 2024

10/10 Excellent

Rache

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice and friendly and breakfast was really good.
Stayed 3 nights in Mar 2024
Response from TD on 22 Mar 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are so happy to hear you had a wonderful stay with us. Wehope to see you again in the future.

10/10 Excellent

ann, Waseca

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so easy to find restaurants and shops close. Could have walked to go shopping if it wouldn't have been snowing
Stayed 1 night in Mar 2024
Response from TD on 22 Mar 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are so happy to hear you had a wonderful stay with us. Wehope to see you again in the future.

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
super
Stayed 1 night in Mar 2024
Response from TD on 22 Mar 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are so happy to hear you had a wonderful stay with us. Wehope to see you again in the future.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great. Wonderful beds, close to shopping, convenient parking. The one draw back was despite a very clean room, it smelled really musty until we got the HVAC going. We'd shut it off when leaving and then on return to the room had the same musty smell. Not sure if once the air conditioner was going we just didn't smell it anymore or if it was stripping the moisture from the air, maybe we just got used to it. Definitely not a minus on the whole property, it was great. The breakfast was abundant, with lots of room for all of the guests, very well set up. We would stay there again, just not in room 217.
Stayed 2 nights in Mar 2024
Response from TD on 22 Mar 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are so happy to hear you had a good stay with us. Im sorry to hear about the HVAC and musty smell in your room. I have let my maintanence team know about the HVAC unit in that room so this issue does not happen again. We hope to see you again in the future and hopefully reach that 5 out of 5 score from you.

8/10 Good

Griselda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had microwave and fridge! And staff was friendly! Thank you!
Stayed 2 nights in Mar 2024
Response from TD on 22 Mar 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are so happy to hear you had a good stay with us. We hope to see you again in the future and hopefully reach that 5 out of 5 score.

8/10 Good

Stacie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff members . Room was clean however, heat and air were not working properly .
Stayed 2 nights in Mar 2024
Response from TD on 22 Mar 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are so happy to hear you had a good stay with us. I have mentioned this issue to my maintenance staff and they are looking into it. We hope to see you again in the future and hopefully reach that 5 out of 5 score.

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from TD on 22 Mar 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are so happy to hear you had a wonderful stay with us. We hope to see you again in the future.

4/10 Poor

Albert

Disliked: Cleanliness
Stayed 4 nights in Mar 2024
Response from TD on 22 Mar 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. Im sorry to hear you did not have a good stay with us. We hope to see you again in the future so we can show you how we have improved.

8/10 Good

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had some cleanliness issues, which were minor. Breakfast spread was great, it was fresh and had a good assortment. The only downfall was the mix up in the reservation on Expedias end. Which resulted in the staff knocking on our door early the second day, claiming that they didn’t know we were there. Despite one of them being there at check in to give us our room keys. Besides this, it was a good hotel to stay at during a busy basketball weekend in that area.
Stayed 2 nights in Mar 2024
Response from TD on 22 Mar 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are so happy to hear you had a good stay with us. Im sorry to hear about the mix-up, I have talked with my staff so we can be more aware of expedias reservations at our hotel. We hope to see you again in the future and reach that 5 out of 5 score from you.

4/10 Poor

Joseph

Asked for room service the first of the 2 days we stayed there was told we weren’t a priority due to them having a block of rooms sold! Need new towels due to one of my young children throwing up was told didn’t have enough for me due to the block of rooms!
Stayed 2 nights in Mar 2024
Response from TD on 22 Mar 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. Im sorry to hear you did not have a good stay with us. The answer that was provided to you is an unacceptable answer. All of our guests are top priority. I have talked to my hotel staff so this answer wont come up again. We hope to see you again in the future so we can show you how we have improved.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from TD on 22 Mar 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are so happy to hear you had a wonderful stay with us. We hope to see you again in the future.

4/10 Poor

cescia

Stayed 2 nights in Mar 2024

10/10 Excellent

Val

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Easy shuttle service to airport and Greg was great at getting us an early checkin
Stayed 2 nights in Feb 2024
Response from TD on 22 Mar 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are so happy to hear you had a wonderful stay with us. I will relay your kind compliments to our desk agent Greg. We hope to see you again in the future.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property but loud being close to interstate.
Stayed 1 night in Feb 2024
Response from TD on 22 Mar 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are so happy to hear you had a wonderful stay with us. We hope to see you again in the future.

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from TD on 22 Mar 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are so happy to hear you had a good stay with us. Please feel free to give us more feedback on what we can do to get that 5 out of 5 score from you. Again thank you and hope to see you again in the future.

6/10 Okay

Jeannette

Stayed 5 nights in Feb 2024
Response from TD on 22 Mar 2024
Thank you for taking the time to provide us feedback on your stay. We appreciate all feedback, good or bad, as it helps us better serve our guests. We are sorry to hear you didnt have an exceptional stay with us. We hope to see you again in the future so we can show you the improvements we have made to try and reach that 5 out of 5 score.

10/10 Excellent

Hong

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 2 nights in Feb 2024
Response from TD on 22 Mar 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are so happy to hear you had a wonderful stay with us. We hope to see you again in the future.

10/10 Excellent

lesly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
really good hotel !!
Stayed 1 night in Feb 2024
Response from TD on 22 Mar 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are so happy to hear you had a wonderful stay with us. We hope to see you again in the future.

4/10 Poor

Kyle

Travelled with family, Travelled with group
Room wasnt ready. At booking it was a queen suite 2 queens and a sleeper sofa, but the room was just a 2 queens. The room booked was not available.
Stayed 1 night in Feb 2024
Response from TD on 22 Mar 2024
Thank you for taking the time to provide us feedback on your stay. We appreciate all feedback, good or bad, as it helps us better serve our guests. I'm sorry to hear we didnt have your room type available. Sometimes our system overbooks our rooms, we are working on getting this issue fixed. We hope to see you again in the future so we can show you how we have improved.

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from TD on 22 Mar 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are so happy to hear you had a good stay with us. Please feel free to give us more feedback on what we can do to get that 5 out of 5 score from you. Again thank you and hope to see you again in the future.

10/10 Excellent

Carol

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!! Central to all fun things!
Stayed 1 night in Feb 2024
Response from TD on 22 Mar 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are so happy to hear you had a wonderful stay with us. We hope to see you again in the future.

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything as expected
Stayed 3 nights in Feb 2024
Response from TD on 22 Mar 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are so happy to hear you had a wonderful stay with us. We hope to see you again in the future.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from TD on 6 Feb 2024
Hi, thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are so happy to hear you had a wonderful stay with us. We hope to see you again in the future.

10/10 Excellent

Karen

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from TD on 6 Feb 2024
Hi, thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are so happy to hear you had a wonderful stay with us. We hope to see you again in the future.

10/10 Excellent

M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a convenient location. Easy access off of 494. The breakfast was outstanding. The breakfast area was neat and clean There was so much food to choose from. The food was hot and tasted great. Including myself there were 4 of us and we were all extremely happy with our stay. The room was clean and the beds were comfortable. The hotel was quiet and safe. The room had a microwave and refrigerator. I would highly suggest this hotel. Great!!
Response from TD on 6 Feb 2024
Hi, thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are so happy to hear you had a wonderful stay with us. We hope to see you again in the future.

10/10 Excellent

Douglas R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from TD on 6 Feb 2024
Hi, thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are so happy to hear you had a wonderful stay with us. We hope to see you again in the future.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from TD on 6 Feb 2024
Hi, thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are so happy to hear you had a wonderful stay with us. We hope to see you again in the future.

8/10 Good

Katrina

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from TD on 6 Feb 2024
Hi, thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. Im happy to hear you had a pretty good stay with us. We hope the next time we see you we can reach that 5 out of 5. until next time!

10/10 Excellent

Richard, Bothell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from TD on 6 Feb 2024
Hi, thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are so happy to hear you had a wonderful stay with us. We hope to see you again in the future.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and breakfast!
Stayed 1 night in Jan 2024
Response from TD on 6 Feb 2024
Hi, thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are so happy to hear you had a wonderful stay with us. We hope to see you again in the future.

10/10 Excellent

Belester

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from TD on 6 Feb 2024
Hi, thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are so happy to hear you had a wonderful stay with us. We hope to see you again in the future.

4/10 Poor

Bethany

Liked: Cleanliness, staff & service
Not a great option for park and fly. The hotel does not do park and fly with Expedia bookings. We were told it would be an extra charge for leaving our car here and the shuttle wouldnt be here for the pickup time we needed. It ended up costing the same amount for us to park at the airport without the hassle
Stayed 1 night in Jan 2024
Response from TD on 6 Feb 2024
Hi, thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. unfortunately the parknfly package is through different websites. We hope to see you again in the future.

8/10 Good

Jamie

Liked: Cleanliness, property conditions & facilities
Great place to stay near mostly with everything mall , airport and restaurant.
Stayed 1 night in Jan 2024
Response from TD on 6 Feb 2024
Hi, thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. We are happy to hear you had a wodnerful stay with us. We hope the next time you are in town we can reach that 5 out of 5 score. Until then have a good one!

2/10 Terrible

Britney, Racine

Stayed 2 nights in Jan 2024
Response from TD on 6 Feb 2024
Hi, thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. Im sorry to hear you didnt have an exceptional stay with us. We strive to give all our guests an exceptional experience. We hope you choose to stay with us again so we can show you your last stay was an exception.

10/10 Excellent

Shane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Holiday Inn Express & Suites Bloomington Mgmt Team on 16 Jan 2024
Thank you for your review Shane! We are delighted to hear you enjoyed your stay and we hope to see you when your travels bring you back to MN.

8/10 Good

Evan, Reston

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Holiday Inn Express & Suites Bloomington Mgmt Team on 16 Jan 2024
Thank you for your review Evan! We are delighted to hear you enjoyed your stay and we hope to see you when your travels bring you back to MN.

8/10 Good

Byron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Holiday Inn Express & Suites Bloomington Mgmt Team on 8 Jan 2024
Thank you for your review Byron. We hope your travels bring you back to MN soon!

10/10 Excellent

Georgette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Holiday Inn Express & Suites Bloomington Mgmt Team on 8 Jan 2024
Thank you for your review Georgette. We hope your travels bring you back to MN soon!

10/10 Excellent

Rehan, Winnipeg

Travelled with family
Liked: Amenities
Wonderful room. Everything is perfect.
Stayed 1 night in Jan 2024
Response from Holiday Inn Express & Suites Bloomington Mgmt Team on 8 Jan 2024
Thank you for your review Rehan. We hope your travels bring you back to MN soon!

8/10 Good

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Dec 2023
Response from Holiday Inn Express & Suites Bloomington Mgmt Team on 8 Jan 2024
Thank you for your review Kevin. We hope your travels bring you back to MN soon!

10/10 Excellent

Wanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Holiday Inn Express & Suites Bloomington Mgmt Team on 8 Jan 2024
Thank you for your review Wanda. We hope your travels bring you back to MN soon!

6/10 Okay

Jennifer

Travelled with family and small children
Liked: Staff & service
The room was decent, and the property was decent, but the hotel needed some attention, for sure. An elevator was out of order, and since the hotel was very well booked on the night was stayed there was a lot of congestion. When we got to the room the mini fridge was off, which came as a disappointment as I had brought some things to store in there. The previous occupants must have unplugged it because after I plugged it back in I discovered later in the night that it gave off a very high pitched buzz that was quite distracting. So yeah, hotel could use some attention. But, the staff were friendly, the breakfast was decent (even though there was no where to sit due to high volume of people), and the bed was comfortable. It worked for our needs for the night and was affordable.
Stayed 1 night in Dec 2023
Response from Holiday Inn Express & Suites Bloomington Mgmt Team on 8 Jan 2024
Thank you for your review Byron. We will be certain to bring this up with our maintenance team. We hope your travels bring you back to MN soon!

2/10 Terrible

Katelyn

Travelled with family and small children
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from TD on 22 Mar 2024
Thank you for taking the time to provide us feedback. We appreciate all the feedback we receive, good or bad, as it helps us better serve our guests. Im sorry to hear you did not have a good stay with us. We hope to see you again in the future so we can show you how we have improved.

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming, both of the attendants in the front desk were polite and well spoken. The suite was very comfortable and clean. Great stay!
Stayed 2 nights in Dec 2023
Response from Holiday Inn Express & Suites Bloomington Mgmt Team on 4 Jan 2024
Thank you for your review and kind words Diana! We will be certain to pass them along to the front desk agents.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Holiday Inn Express & Suites Bloomington Mgmt Team on 2 Jan 2024
Thank you for your review Thomas! We are delighted to hear you and cannot wait to host you again.