Studio Suite, 1 King Bed, Non Smoking | Blackout curtains, iron/ironing board, free WiFi, bed sheets

Reviews of Travelodge by Wyndham Milwaukee

2 out of 5
Travelodge by Wyndham Milwaukee
1716 W Layton Avenue, Milwaukee, WI

Reviews

5.4
Rating 10 - Excellent. 171 out of 1002 reviews" "
Rating 8 - Good. 174 out of 1002 reviews" "
Rating 6 - Okay. 157 out of 1002 reviews" "
Rating 4 - Poor. 169 out of 1002 reviews" "
Rating 2 - Terrible. 331 out of 1002 reviews" "

5.4/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

Terrence, Fort Lauderdale

Disliked: Cleanliness, property conditions & facilities
Rundown, 3 key cards didn’t work, beds hard, poor quality blankets
Stayed 1 night in Mar 2024
Response from Robert on 24 Mar 2024
Hello Terrence, Thank you for sharing your feedback with us. We apologize if your experience did not meet your expectations. We value your input and will take it into consideration as we continue to improve our services. If you have any further concerns, please don't hesitate to reach out to our management team directly.

10/10 Excellent

Lawrence

Liked: Staff & service, property conditions & facilities
The front desk (Robert) was very pleasant and helpful. I have stayed here multiple times, and noticed a few upgrades this time. This is not the place to stay if you want amenities, but if you're looking for a decent room for a decent price, this is the place to go.
Stayed 2 nights in Mar 2024
Response from Manager on 17 Mar 2024
Hello Lawrence,We are thrilled to hear that you had a positive experience with our staff member, Robert, and noticed the upgrades we have made. While we may not offer extensive amenities, we are delighted that you found value in our rooms at a reasonable rate. Thank you for choosing to stay with us multiple times and for sharing your feedback.

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very polite and helpful. The rooms are well maintained and clean. Their rooms are smoke free, therefore they provide a wonderful balcony with sliding doors very convenient for customers whom smoke.
Stayed 1 night in Feb 2024
Response from Robert on 9 Mar 2024
Hello JJoseph,e are thrilled to hear that you had an exceptional stay with us! We look forward to welcoming you back soon

2/10 Terrible

Nathan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
We found pubes all over the room, the door to adjoin the rooms did lock. The outside security door didn’t work. Smelled like a soup kitchen, but with bad soup. No breakfast or even coffee. And just as a kicker, the sliding glass door looked like someone threw their turd at it and it splattered there.
Stayed 2 nights in Feb 2024
Response from Manager on 28 Feb 2024
Hello Nathan, We appreciate you sharing your feedback and apologize for any inconvenience you experienced during your stay. We encourage guests to reach out to management with any concerns so they can ensure a more enjoyable visit for all patrons.

6/10 Okay

Gloria

Business traveller
Disliked: Property conditions & facilities
The bed was very comfy and the room was very clean. But the room was far away from the lobby. The hotel is very outdated and ran out. But for the price, it’s probably all right.
Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Hello Gloria,Thank you for your feedback! We're delighted to hear that you found our beds comfy and rooms clean. We apologize for any inconvenience caused by the room location and any outdated elements you encountered. We appreciate your understanding and hope you had an overall enjoyable experience with us.

4/10 Poor

Christian

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was nice. Room wasn’t ready on time, cleaning products left in the room upon checking in, roaches in bathroom, washing machine broken, tv had to be fixed. Rough experience, couldn’t pay me to return.
Stayed 2 nights in Jan 2024
Response from Manager on 17 Jan 2024
Hello Christian, We apologize for any inconvenience you may have experienced during your stay with us. Our staff takes pride in providing excellent service, and we regret that you encountered issues with the room readiness, cleaning products, bathroom pests, washing machine, and TV. We appreciate your feedback and will address these concerns internally to ensure a better experience for future guests. Please feel free to contact our management team directly to discuss your concerns further.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Matthew,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

8/10 Good

Peris

Travelled with partner
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 9 Jan 2024
Hello Peris,Thank you for choosing our hotel for your recent stay! We appreciate your positive rating and we are glad to hear that you had a great experience. If you have any specific feedback or suggestions to share, please don't hesitate to reach out to us directly. We would love to hear from you and continue improving our services.

8/10 Good

Brian, Iron River

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on 8 Jan 2024
Hello Brian, We appreciate you choosing our hotel for your stay! If there is anything specific you would like to share with us about your experience, please feel free to reach out to us directly. We value your feedback and would love to hear from you.

2/10 Terrible

Thanh

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Trash
Stayed 3 nights in Dec 2023
Response from Manager on 2 Jan 2024
Hello Thanh, Thank you for sharing your feedback with us. We apologize if your experience did not meet your expectations. We value your input and will take it into consideration as we continue to improve our services. If you have any further concerns, please don't hesitate to reach out to our management team directly.

4/10 Poor

Joshua

Disliked: Cleanliness, property conditions & facilities, room comfort
Underwhelmed
The Wi-fi rarely worked and the TV sounds was off
Stayed 1 night in Dec 2023
Response from Manager on 29 Dec 2023
Hello Joshua, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced with our Wi-Fi and TV sound. We strive to provide a seamless experience for all our guests and we have passed your feedback along to our team for further investigation. We appreciate your understanding and hope to welcome you back in the future for an improved stay.

4/10 Poor

Christina

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Didn't like the fact that they don't allow u to use there vacuum even if ur there weeks on end the room had bed bugs
Stayed 4 nights in Dec 2023
Response from Manager on 19 Dec 2023
Hello Christina, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. Our policies regarding the use of vacuums are in place to ensure the cleanliness and comfort of all our guests' rooms. We take reports of bed bugs seriously and have thorough pest control measures in place to address any issues promptly. Please feel free to contact our management team directly to discuss your concerns further.

2/10 Terrible

Dawn

Stayed 1 night in Dec 2023
Response from Manager on 3 Jan 2024
Hello Dawn, We're sorry to hear that your experience at our hotel did not meet your expectations. We value our guests' satisfaction and would appreciate it if you could reach out to us directly to provide more details about your stay, so we can address any concerns.

10/10 Excellent

Shona

Everyone
Stayed 1 night in Dec 2023
Response from Manager on 14 Dec 2023
Hello Shona,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, room comfort
Old Charm
These are 4 seperat one story buildings. They were kinda nice . Very quiet
Stayed 1 night in Dec 2023
Response from Manager on 5 Dec 2023
Hello Robert,Thank you for sharing your feedback with us. We're glad to hear that you found our separate one-story buildings nice and enjoyed the peaceful atmosphere during your stay. We appreciate your kind words.

2/10 Terrible

Scott

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 26 Nov 2023
Hello Scott,We're sorry to hear that you didn't have a satisfactory experience during your stay with us. We encourage you to reach out to our hotel directly to share any specific feedback you may have, so we can address any issues and ensure a better experience in the future.

6/10 Okay

Dania

Stayed 1 night in Nov 2023
Response from Manager on 17 Nov 2023
Hello Dania,Thank you for sharing this rating, and we apologies if there are any inconveniences you had stumbled accross. We look forward to hosting you again.

2/10 Terrible

joan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Robert on 10 Nov 2023
We are deeply sorry to hear about your stay with us. We hope you are willing to give us another chance to win you over.

8/10 Good

Jared

Stayed 1 night in Nov 2023
Response from Robert on 8 Nov 2023
thank you for your positive responds. Hope to see again

2/10 Terrible

Ebony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 8 Nov 2023
Hello Ebony,Thank you for sharing your feedback with us. We regret to hear about the issues you encountered during your stay. We value your feedback and will take it into consideration to improve our services. We apologize for any inconvenience caused and hope to have the chance to exceed your expectations in the future.

10/10 Excellent

Kenji

Liked: Staff & service, amenities
Convenient location great price for weekend. Only issues was the odd smell in the room.
Stayed 1 night in Nov 2023
Response from Robert on 5 Nov 2023
We appreciate your comments. We hope to see you again.

10/10 Excellent

Blanca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly place
Stayed 2 nights in Oct 2023
Response from Manager on 4 Nov 2023
Hello Blanca,Thank you for choosing our hotel for your stay. We're glad to hear that you found our staff to be friendly. It's always our goal to provide exceptional customer service. If there's anything else we can assist you with, please feel free to reach out to us again.

6/10 Okay

Rachel

Travelled with family, Travelled with group
Liked: Staff & service, amenities
Shower was not cleaned. The tv needed a new remote and had to call for toilet paper
Stayed 1 night in Sep 2023
Response from Manager on 7 Oct 2023
Hello Rachel,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our shower as well as our toilet. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Manager on 5 Oct 2023
Hello Blanca,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Robert on 3 Oct 2023
Hello David,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

4/10 Poor

jolynn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room smelled like a smoking room, bathroom door didnt lock, nothing like the pics on-line. Hard to get alot of channels on the tv
Stayed 2 nights in Sep 2023
Response from Manager on 3 Oct 2023
Hello jolynn ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

10/10 Excellent

Bob

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty and smelly in all hallway. When I got home I had bedbug bites on both legs. This travelodge should not be recommended. Bob Morgia.
Stayed 1 night in Sep 2023
Response from Manager on 30 Sept 2023
Hello Bob,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

2/10 Terrible

Mark

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
All the above starred
Stayed 1 night in Sep 2023
Response from Robert on 15 Sept 2023
Hello Mark ,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Tony

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good service
Stayed 5 nights in Sep 2023
Response from Manager on 16 Sept 2023
Hi Tony,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

TONY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Sep 2023
Response from Manager on 10 Sept 2023
Hello TONY,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. We hope to see you again to deliver you with a 5 star experience.

10/10 Excellent

Betty jo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Manager on 9 Sept 2023
Hello Betty jo,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Get what you pay for
While the hotel did do the job and I know you get what you pay for, my biggest concern was safety. Upon arrival I did not feel safe at the hotel or its surroundings. The bathroom was also not clean with hairs all over the tub and the carpets clearly not vacuumed in some time in the room itself. Again I knew there were going to be some issues given the price, but cleanliness could've been better. I was too tired and exhausted to complain once I saw the bathroom later that night.
Stayed 1 night in Sep 2023
Response from Manager on 8 Sept 2023
Hello Guest, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

2/10 Terrible

Cecil

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here, do not have it on your website!
This location should be dropped from your website! Do a surprise inspection and see why!
Stayed 2 nights in Aug 2023
Response from Manager on 6 Sept 2023
Hello Cecil, I am very sorry to learn that you found our location to be inconvenient and our service to be lacking. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Wendi

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid
Fellow at the front desk was pleasant and accommodating. Rooms wreaked of cigarettes. Some exterior Windows in the hallways were replaced by plywood . It looked like vandalism the glass was still all over. I had asked to borrow a port crib prior to arriving snd was told it was checked out till the middle of the month. Obviously people are living there. Good location. DID NOT STAY. Went elsewhere for the night
Stayed 1 night in Sep 2023
Response from Manager on 4 Sept 2023
Hello Wendi, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

6/10 Okay

Tom

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
The sliding door to the balcony is extremely hard to open and close. The bathroom door did not have a door knob.
Stayed 3 nights in Aug 2023
Response from Manager on 4 Sept 2023
Hello Tom, It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our hotel. We appreciate you taking the time to share your experience.

4/10 Poor

Kevin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty, run down, but staff was nice.
Stayed 1 night in Aug 2023
Response from Robert on 1 Sept 2023
Hello Kevn,Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 Poor

Maria

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Robert on 31 Aug 2023
Hello Maria,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Tony

Stayed 6 nights in Aug 2023
Response from Manager on 22 Sept 2023
Hello Tony,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Manager on 1 Sept 2023
Hello Samantha,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 Good

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on 1 Sept 2023
Hello Eileen,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Terrible

Lynn

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Locks didn't work, it smelled , the bathtub was gross, it needs upgraded.
Stayed 1 night in Aug 2023
Response from Manager on 30 Aug 2023
Hello Lynn, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

6/10 Okay

Armando

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Coustomer service was incredible no conplains there what so ever. My only conplain was the rooms. There were spider webs all over the ceiling. As a person with fear of spiders, it was hard to have a good nights rest. The sheets were clean,but one of the beds had a burned sheet. The head boards, balcony and curtains were dirty. Over all, it was unsanitary and not supper safe.
Stayed 1 night in Aug 2023
Response from Manager on 30 Aug 2023
Hello Armando, Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Stephanie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was old outdated and a lot of Things were broken. The room smelled like an armpit. There were pubic hairs in the shower. The shower was broken- the pole for the curtain, and where the water comes out itself. Just a very creepy vibe there.
Stayed 1 night in Aug 2023
Response from Manager on 30 Aug 2023
Hello Stephanie, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

6/10 Okay

Joanne

Liked: Staff & service, amenities
I was in town for a funeral, it would be a 2-night stay, and one of the main reasons I chose this property was because it was convenient for my friends to pick me up for the service. Also, it was stated that they had an area shuttle up to 5 miles, so I planned on it for airport pick-up and drop-off, only to find out there was no such shuttle. This property is located next to the freeway, so if you rent a car, it is most convenient to get around town. This is a very, very old property. The bathrooms have been upgraded and there is a nice and convenient microwave, refer, in room 1-cup (not Keurig) coffee maker, and a safe. All worked and were in good condition. The shower was good and the bedding was very clean. However, the room itself was dark, dingy and needed repair. The carpeting looked old and grungy, have slippers! I didn't dare open the drapes , they've been there quite a while as well, yuk. The Wi-Fi was good. Didn't have time to try the bar or restaurant. There is nothing in walking distance or close by for eating or other. You would need a car. Although there are conveniently located vending machines here and there and ice machines. I do question the safety of the area, although I had no problem for the short time I was there. I had requested a 1st floor room as there is no elevator, and I don't haul bags up stairs. There was a little noise in the room above me, but basically the hotel was quite quiet. Would I stay there again? Most likely, not!
Stayed 2 nights in Aug 2023
Response from Robert on 27 Aug 2023
Hello Joanne, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address safety issues and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very dirty. Not just old and outdated but actually filthy. Would not stay here again and would not recommend.
Stayed 1 night in Aug 2023
Response from Robert on 26 Aug 2023
Hello Guest,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Good

Luz

Stayed 1 night in Aug 2023
Response from Manager on 27 Aug 2023
Hello Luz,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hospitality, clean rooms, decent prices, definitely will stay ahain
Stayed 1 night in Aug 2023
Response from Manager on 25 Aug 2023
Hello Deborah,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

10/10 Excellent

Josie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Great place for the price! Very friendly staff and clean rooms. Beds are crazy comfortable!
Stayed 1 night in Aug 2023
Response from Robert on 24 Aug 2023
Hi Josie, Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Robert on 24 Aug 2023
Hi Guest, Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

2/10 Terrible

Diane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Awful
The stench in the room was close to unbearable. The bathroom door was beat up and in major disrepair. The comforter had a cigarette burn. It was a major disappointment.
Stayed 1 night in Aug 2023
Response from Manager on 31 Aug 2023
Hello Diane, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.