Standard Room, 2 Double Beds, Non Smoking | Premium bedding, in-room safe, desk, blackout curtains

Reviews of Hampton Inn by Hilton Milwaukee Northwest

2.5 out of 5
Hampton Inn by Hilton Milwaukee Northwest
5601 N Lover's Lane Rd, Milwaukee, WI

Reviews

7.8

Good

Rating 10 - Excellent. 290 out of 813 reviews" "
Rating 8 - Good. 274 out of 813 reviews" "
Rating 6 - Okay. 131 out of 813 reviews" "
Rating 4 - Poor. 61 out of 813 reviews" "
Rating 2 - Terrible. 57 out of 813 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Merle, Newark

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly
Stayed 1 night in Apr 2024
Response from kp on 18 Apr 2024
Thank you so much for your kind words! We're thrilled to hear that you found our hotel staff to be very friendly. Providing exceptional service and creating a warm, welcoming atmosphere for our guests is always our top priority. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

8/10 Good

Lana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friends & I stayed for one night. We enjoyed the free breakfast & friendly staff. The room was comfortable & clean. We had a problem with the digital key upon arrival, but the front desk staff was able to give us a physical card. Our only complaints are that the TV was on the smaller side & the hallway smelled of weed.
Stayed 1 night in Apr 2024
Response from kp on 18 Apr 2024
Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that overall you enjoyed your stay, particularly our complimentary breakfast and the hospitality of our staff.We apologize for any inconvenience you experienced with the digital key upon arrival, but we're glad our front desk team was able to quickly provide you with a physical card to access your room. Your comfort and security are our top priorities.Regarding your feedback about the size of the TV and the odor in the hallway, we sincerely apologize for any disappointment or discomfort caused. We'll certainly look into these issues to ensure that we address them appropriately and maintain a pleasant environment for all our guests.Once again, thank you for your valuable feedback, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regards,Hotel Manager.

6/10 Okay

Jilliann

Travelled with group
Young lady working the front desk was fantastic! Beds were clean but the bathroom definitely was not.
Stayed 1 night in Apr 2024
Response from kp on 18 Apr 2024
We're thrilled to hear that you had a fantastic experience with our front desk staff! Providing excellent service is our top priority, and we're glad to know that our team member made a positive impression on you. Your feedback about the cleanliness of the bathroom is concerning, and we apologize for any inconvenience this may have caused. Rest assured, we'll address this issue promptly to ensure that all areas of our hotel meet the highest standards of cleanliness for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a fully satisfying stay in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the convenience near a well-known club that I frequent.
Stayed 1 night in Apr 2024
Response from kp on 5 Apr 2024
Thank you for sharing your feedback with us. We're thrilled to hear that our hotel's proximity to the well-known club you frequent added convenience to your stay. We understand the importance of location when choosing accommodations, and we're pleased that our hotel's location met your needs perfectly.We're committed to providing a comfortable and convenient experience for all our guests, and we're glad to know that our proximity to the club contributed positively to your overall satisfaction.We appreciate your patronage and look forward to welcoming you back for another enjoyable stay the next time you're in town.Warm regards,Hotel Manager.

4/10 Poor

Ying, Herald

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We were in the nonsmoking room but you can smell smoke through the vents especially when you turn on the bathroom light/fan. There were noticeable damages to wall and room that you can still see patch work. We just needed sleep and that’s what we got.
Stayed 1 night in Mar 2024
Response from kp on 4 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. We strive to provide a comfortable and enjoyable experience for all our guests, and it is disappointing to hear that we fell short of your expectations.We take your concerns seriously and will address the issues you mentioned promptly. Our team will investigate the ventilation system in the nonsmoking room to ensure that smoke odor is properly filtered out. Additionally, we will assess and rectify any damages to the room to maintain our standards of cleanliness and maintenance.Your comfort and satisfaction are our top priorities, and we appreciate your patience and understanding. If there is anything else we can do to improve your experience or if you have any further feedback, please do not hesitate to contact us directly.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay.Warm regards,Hotel Manager.

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Mar 2024
Response from kp on 25 Mar 2024
Dear LindaThank you so much for taking the time to share your feedback with us. We are delighted to hear that you had a pleasant stay with us and that our facilities met your expectations. Providing a comfortable and enjoyable experience for our guests is always our top priority.Your kind words regarding our [specific aspect mentioned by the guest] are truly appreciated, and we will be sure to pass along your compliments to the relevant team members. It's feedback like yours that motivates us to continually strive for excellence in all aspects of our service.We hope to have the pleasure of welcoming you back to [Hotel Name] in the near future. Please don't hesitate to contact us if there's anything we can assist you with in the meantime.Warm regards,Hotel Manger

6/10 Okay

Nicholas

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
No latch on sliding bathroom door that wouldn’t stay closed.
Stayed 1 night in Mar 2024
Response from kp on 18 Mar 2024
Thank you for bringing this to our attention. We apologize for any inconvenience caused by the sliding bathroom door not having a latch to stay closed. Ensuring the comfort and privacy of our guests is paramount to us, and we regret that we fell short in this aspect during your stay.Your feedback is invaluable, and we will promptly address this issue to ensure that all our facilities meet the expectations of our guests. Please accept our sincere apologies for any inconvenience this may have caused you.We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.Warm regards,Hotel ManagerHampton Inn

8/10 Good

JAGRUTI

Good location . Outdated. Night staff not around much but helpful when they arrived. Smelled like smoke but was non smoking.
Stayed 1 night in Mar 2024
Response from KP on 18 Mar 2024
Thank you for sharing your feedback with us. We're glad to hear that you found our hotel to be in a convenient location and that our night staff were helpful when they were available.We apologize for any inconvenience caused by the outdated decor and the lack of presence from our night staff. Rest assured, we take all feedback seriously, and we will address these issues internally to ensure a better experience for our guests in the future.Regarding the smell of smoke, we sincerely apologize for any discomfort this caused. We strictly enforce a non-smoking policy throughout our property and will investigate this matter further to ensure it does not happen again.Your comments are invaluable to us as they help us improve our services. We hope to have the opportunity to welcome you back and provide you with a more pleasant stay.Warm regards,Hotel ManagerHampton Inn.

8/10 Good

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Dear Janelle,Thank you for your feedback. We appreciate your honesty and hope to have opportunities to provide you with a more satisfying stay in the future.

2/10 Terrible

Deonte

Travelled with family and small children, Travelled with partner
Disliked: Staff & service
The workers were rude most of the time and had an attitude like the owned the hotel. Very unsafe random ppl walked around the hotel during the evenings. Plus cars got broken into 5 of the 10 days I stayed there and mine got broken into on my last night. The cops just took police reports and the hotel didn't accommodate for the incidents or reimburse for damages but want to charge $100 deposit fee for room incidental. I felt cheated cause I made 3rd party reservations initially but wasn't allow to extend my stay I was forced to make a new reservation and pay additional fees at a higher rate so yea my experience was trash. Crazy part is that was my go to hotel for that area in previous years smh.
Stayed 5 nights in Dec 2023

2/10 Terrible

mattie, Milwaukee

Disliked: Cleanliness, property conditions & facilities
My heat went out in the room the pool was smelly
Stayed 1 night in Feb 2024

6/10 Okay

Amanda

Strong smell in rooms, pool not functioning.. nice staff
Stayed 2 nights in Jan 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Henry

Stayed 2 nights in Jan 2024

2/10 Terrible

mark

Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Business traveller
There’s a lot right around the hotel. Very accessible to the city
Stayed 2 nights in Dec 2023

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Danielle

Liked: Staff & service
Stayed 1 night in Nov 2023

8/10 Good

Karin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Christ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find
Stayed 2 nights in Nov 2023

8/10 Good

Todd

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Marquita

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Noel

The room was fine EXCEPT the broken window seemed to make the noise from the very close highway much louder than my sisters room which didnt have the broken window. ALSO the blind (to cover previuosly mentioned broken window) was also broken and could not be shut so bright light from the two parking lot lights lit up my room all night. Made sleep impossible. Front desk told me they tried to fix it but could not. I was told that i was supposed to be given a different room but that didnt happen. The room was clean and the bed was very comfortable and they charged me less upon checking out (which i didnt ask for but appreciated the jesture). Staff was nice and breakfast was good, would give them one more to visit but make sure no window issues.
Stayed 2 nights in Oct 2023

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful experience
This was the worst experience at a hotel I have had. The pillows and blanket had blood stains. My car window was broken in the parking lot and some personal items were stolen. The power went out and the emergency lighting in the stairwell was inadequate to see properly going down the them. Also a drunken guest was screaming in the hallway and the police had to come.
Stayed 3 nights in Sep 2023

4/10 Poor

Enrique

Stayed 1 night in Sep 2023

2/10 Terrible

Logan

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

6/10 Okay

Alan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

doug

Liked: Cleanliness, property conditions & facilities, room comfort
Not their fault but still…..
Internet was out and we had to be escorted to our room to be let in and if we left our room we had to ask them to let us in because they could not run keys to give us our key. At 4:30 in the morning a confrontation took place in the hall way, which was not directly their fault but the person did not have a room so how did he make it upstairs? Police were called and the person was arrested but it took quite sometime to get him off the floor. Non of my requests were met when I checked in. They did change our room from 2nd floor to fourth floor but I requested to NOT be by the elevator or vending and have a room that did not allow pets, and we were directly across from them both. So I listened to every person getting off of the elevator who did not respect the fact it was late and voices should be kept low.
Stayed 1 night in Sep 2023

2/10 Terrible

Breanna

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The only good thing about this hotel was the extremely friendly and helpful staff. It was a nightmare from the get go! Walked in to a big line of people waiting to check in. Turns out their computer systems were down so they were unable to make room keys and had to personally walk every person to their room and open the door. We then went to go swimming. Their was no towels in the pool area and when we asked for towels they only had 2 clean. The pool had bugs floating in it and the light that goes under the water in the pool was actually floating in the pool wires exposed and all. The key issue was never fixed throughout our stay and we were woke up at 4am to people screaming for 30 mins straight. THEN in the morning went to get in the shower and realized our bathroom had 2 conditioners and no shampoo. I found housekeeping in the hallway and asked for some shampoo and was told they have NO SHAMPOO in the hotel! The price was absolutely ridiculous for what we received and was offered no compensation through Expedia or the hotel itself
Stayed 1 night in Sep 2023

8/10 Good

Gene

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Zachary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Excellent breakfast. Mattress was very firm and springy
Stayed 1 night in Sep 2023

6/10 Okay

DAVID

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Convenient location. Good breakfast. Non working ice machine on floor. Burnt out bathroom light. Tv did not work.Apparently got double billed when I checked out but did not notice until I got home late Sunday night.
Stayed 1 night in Sep 2023

10/10 Excellent

LISSETTE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great job!
The front desk that check us in was so friendly and pleasant. Answered all of our questions . The eggs and ham for breakfast was really good and everything was always well stocked for breakfast
Stayed 1 night in Sep 2023

6/10 Okay

Albert

Travelled with family
Disliked: Cleanliness
This hotel is in a bad area, between two roads. One was a raised highway next door. The room has a sliding barn door for the bathroom, there is no closet, The closet is some hangers hanging on the wall behind the drapes, where the ouside windows should be. The sink in the bathroom was cracked in several places The janitor was wet moppimg the floor, in the morning, where the front desk and breakfast area is. Wrong time to be doing that, to many people in the area.I would not stay there again. And I definitely would not recommened this hotel to anyone! Very disappointed!!
Stayed 2 nights in Sep 2023

10/10 Excellent

Macy

Stayed 2 nights in Sep 2023

6/10 Okay

Christopher

Business traveller
Liked: Staff & service
Clean but kind of rundown. Pool not available. Area was convenient for work but not for entertainment mid-week
Stayed 2 nights in Aug 2023

8/10 Good

Karen

Liked: Staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Jeremiah

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
This hotel was a great place to stay on the west side of Milwaukee. It's close to the freeway and quiet enough to be restful.
Stayed 2 nights in Aug 2023

8/10 Good

linda

Travelled with partner
Liked: Cleanliness, staff & service
Breakfast was quite good. I would recommend that the staff need to keep better control of the floor near the pool. The location just happens to be near the building elevators. There was lots of water from the pitter patter of probable childrens' feet on the surface of the floor. It just poses slipping hazards to people waiting/getting on the elevator, Other than that suggestion, no complaints.
Stayed 1 night in Aug 2023

8/10 Good

Roxanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the room and free breakfast. The pool area at night was messy with used towels laying all around the pool and whirlpool.
Stayed 2 nights in Aug 2023

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great!! The room was great!
Stayed 2 nights in Aug 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone from the front desk to the cleaning crew to the breakfast crew were so friendly and amazing. Nice comfortable king bed with a microwave and fridge. Nice bathroom, loved the farmhouse sliding door.
Stayed 1 night in Aug 2023

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Patrice, Elko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this place. It is not near lots of traffic and it was nice rooms. I was only a little disappointed because I paid for a double bed room, I checked in well after 3pm and my room still was not available. I wasn’t offered to moved back to a double bed until I came back from my excursions and spoke with another representative. Then he kindly moved me. Other than that mishap; it was truly a pleasurable experience. The kitchen staff was nice as well. I’ll definitely stay again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Check-in could have been more accomadating by letting us check in earlier as other hotels do.
Stayed 2 nights in Aug 2023

4/10 Poor

Jason

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2023

2/10 Terrible

Kelly

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We would never stay here again. The property did not feel very safe. There were random people hanging out in the parking lot being loud late into the night. We were on the 4th floor and could hear entire conversations. The windows were paper thin and it sounded like we were sleeping on the interstate it was so loud. The AC didn't work most of the evening and every time I tried to call the front desk nobody answered. I went downstairs at one point because I couldn't get an answer to find the person working the front desk sitting in the back room on her cell phone. The only good thing was the sweet lady who was helping with breakfast. She was very sweet and helpful.
Stayed 1 night in Jul 2023

10/10 Excellent

Andy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night
Stayed 1 night in Jul 2023