Indoor pool

Reviews of Four Points by Sheraton Milwaukee Airport

3 out of 5
Four Points by Sheraton Milwaukee Airport
5311 S Howell Ave, Milwaukee, WI

Reviews

7.6

Good

Rating 10 - Excellent. 290 out of 791 reviews" "
Rating 8 - Good. 233 out of 791 reviews" "
Rating 6 - Okay. 136 out of 791 reviews" "
Rating 4 - Poor. 81 out of 791 reviews" "
Rating 2 - Terrible. 51 out of 791 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Adriana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice, quiet, staff were really sweet, and this hotel has a pool. Some locations are close by there. The mall is 10-15 minutes from the hotel. Overall, it's a good place to stay at.
Stayed 1 night in Apr 2024

4/10 Poor

Hillary

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel front desk staff will not inform you of your breakfast voucher if you did pay that ahead of time with your booking- causing the breakfast hall to try to proceed to charge us a fee to eat when I have already paid with my booking. The lady working the breakfast hall admitted that the front desk staff do that a lot to not tell the people checking in or not about their breakfast voucher, leaving people confused as to why there’s a charge to eat breakfast. When we checked out of the hotel, the HEAT was blasting at 85 degrees throughout the halls when it was already 73 degrees outside. Some people do take medication/have health issues where that can cause someone to overheat quickly. There are no microwaves inside the room. There is only ONE elevator throughout the whole entire 3 level hotel- keep that in mind. Fine place to lay your head at night, don’t have high expectations of your stay and inform the front desk staff/breakfast staff if you did pay for your breakfast ahead of time to avoid additional charges.
Stayed 1 night in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Hillary,Thank you for sharing your experience and for the valuable feedback. We apologize for any confusion regarding breakfast and any inconvenience this may have caused. Rest assured, all of your concerns are important to us, and we will address them with our team to ensure swift improvements to our communications and facilities are made. We sincerely appreciate your bringing these matters to our attention and hope to have the opportunity to provide you with a more seamless and enjoyable stay in the future.

6/10 Okay

liz

Stayed 1 night in Apr 2024

8/10 Good

Jeffrey, Menomonee Falls

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Decent place to stay before our early flight in the morning.
Stayed 1 night in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Jeffrey,Thank you so much for taking the time to provide a review. We are happy to hear that you enjoyed your stay with us before your morning flight, and we hope you had a restful night's sleep. It would be our pleasure to host you again at Four Points by Sheraton Milwaukee Airport.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Sandi

Stayed 1 night in Mar 2024

10/10 Excellent

Gisslaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in process very smooth clean room as always
Stayed 1 night in Feb 2024
Response from General Manager on 5 Mar 2024
Dear Gisslaine,From our stress-free check-in process to our clean accommodations, we're so happy to know that you enjoyed everything about your time with us. Thank you so much for the perfect rating and we hope to see you again soon.

4/10 Poor

Todd

Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Denice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very professional and personable.
Stayed 2 nights in Feb 2024
Response from General Manager on 25 Feb 2024
Dear Denice,The staff at Four Points by Sheraton Milwaukee Airport takes great pride in caring for our hotel and guests, so they will be delighted to know that you appreciate their kind service. Thank you for sharing your lovely, five-star review. We look forward to welcoming you back for another great visit.

10/10 Excellent

John

Stayed 1 night in Feb 2024

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
That it was very clean and Nice
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Natasha,Thank you for your five-star review! Maintaining a high standard of cleanliness is a top priority, and we're delighted that it contributed to your positive experience. We hope to have the pleasure of welcoming you back to Four Points by Sheraton Milwaukee Airport for another enjoyable stay.

6/10 Okay

Mark

Travelled with group
Liked: Cleanliness, amenities
Parking lot had lots of pot holes and poor lane identification
Stayed 1 night in Feb 2024
Response from General Manager on 14 Feb 2024
Dear Mark,Thank you for choosing to stay with us during your recent trip. It's unfortunate to read about your experience, and we offer our sincere apologies for any inconvenience you encountered in our parking lot. Your comments have been noted and will be discussed with our team. We appreciate your feedback and wish you safe travels ahead.

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

James

Travelled with partner
Liked: Cleanliness, staff & service
They gave us the wrong room at check in
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Dear James,We appreciate your feedback, and we apologize for any confusion with your reservation. This is not a typical experience, and we understand the disappointment this caused. We'll investigate what happened, and we hope you'll consider staying with us again during your next trip.

8/10 Good

Phillip

Business traveller
Liked: Cleanliness, staff & service
Restaurant was closed
Stayed 1 night in Jan 2024
Response from General Manager on 23 Jan 2024
Dear Phillip,While we are grateful for your high rating, we apologize for the confusion regarding our restaurant. Rest assured, we will ensure this information is updated on all our reservation sites. Thank you for allowing us to host you, and we hope you'll revisit us for an even better stay.

8/10 Good

Earl, Milwaukee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Earl, Milwaukee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Pam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Gregory

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Shannon

Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Stayed 1 night in Dec 2023

10/10 Excellent

Christine

Stayed 1 night in Dec 2023

8/10 Good

susan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Nan

Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Tracy

10/10 Excellent

Kristin

Stayed 1 night in Dec 2023

8/10 Good

Genelle

Stayed 1 night in Nov 2023

8/10 Good

John

Stayed 1 night in Nov 2023

4/10 Poor

Robert

Disliked: Property conditions & facilities
Shades did not work
Stayed 1 night in Nov 2023
Response from General Manager on 28 Nov 2023
Dear Robert,We appreciate your feedback, and we apologize for any issues with the window shades. Your comments will be shared with our team for improvement. Please consider staying with us again should you be back in the area.

8/10 Good

Dana

Stayed 1 night in Nov 2023

6/10 Okay

Timothy

Stayed 1 night in Nov 2023

10/10 Excellent

Earl, Milwaukee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I understand the price issue and worked within my budget. The hotel helped with the options I had available.
Stayed 2 nights in Nov 2023
Response from General Manager on 14 Nov 2023
Dear Earl,We're so thrilled to know that you had a good time with us overall and that our value resonated with you. We trust that everything else was in order for your visit. Please come back and join us again soon.

10/10 Excellent

Jack

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was actually deep! The kids loved being able to take big jumps in.
Stayed 1 night in Aug 2023
Response from General Manager on 8 Nov 2023
Dear Jack,Thanks for staying with us and for letting us know about your experience. We are thrilled to hear that you and your family had an excellent time, and we want to invite you back again anytime!

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

mohammadieh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff who helped us on both check in and check out where so nice and helpful. The room is clean but needs fridge, microwave and more towels 😔, the beds are comfortable, the area is quiet.
Stayed 2 nights in Oct 2023
Response from General Manager on 26 Oct 2023
Dear Mohammadieh,Thank you for taking the time to share your comments with us. We are happy to hear that you enjoyed your visit and appreciated our helpful staff members, clean accommodations, comfortable beds, and peaceful atmosphere. We will take your suggestions regarding the room amenities into consideration. Thank you, and we hope to see you again in the future!

6/10 Okay

owen

Stayed 1 night in Oct 2023

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities
I had a nice stay
Stayed 1 night in Oct 2023
Response from General Manager on 16 Oct 2023
Dear Krystal,Thanks for visiting Four Points by Sheraton Milwaukee Airport. It's always wonderful to read kind reviews like this, and we're glad you had a pleasant stay. Come back soon!

8/10 Good

Lili

Stayed 1 night in Oct 2023

6/10 Okay

PATRICK

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is close to the airport but old and dated. So aff was nice, but the facility needs renovation
Stayed 1 night in Oct 2023
Response from General Manager on 7 Oct 2023
Dear Patrick,Thank you for choosing to stay with us during your recent trip. While we're delighted to read our friendly team and convenient location were highlights of your visit, we're disappointed to learn we fell short of expectations in other aspects. Your comments have been noted and will be kept in consideration moving forward. We appreciate your feedback and wish you safe travels ahead.

8/10 Good

Nicole

Travelled with group
Liked: Staff & service, room comfort
Overall a decent experience
The hotel hallway was a little wore down, but the room was very nice. The bed was comfortable.
Stayed 1 night in Oct 2023
Response from General Manager on 4 Oct 2023
Dear Nicole,We're so happy to know that our comfortable accommodations impressed you during your visit and that you had a good time overall. Thank you so much for the high rating, and we hope to see you again soon.

6/10 Okay

Shonna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Chanita

Stayed 1 night in Sep 2023

8/10 Good

Katherine

Stayed 1 night in Sep 2023

6/10 Okay

Michael

Stayed 1 night in Sep 2023

10/10 Excellent

hui

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Erika

Stayed 1 night in Sep 2023

10/10 Excellent

Audrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checking in. Staff friendly and lighthearted
Stayed 1 night in Sep 2023
Response from General Manager on 28 Sept 2023
Dear Audrey,Thank you! We do have one of the best teams in the business, and they will be delighted to know how much you appreciated their kind service. We look forward to welcoming you back to Four Points by Sheraton Milwaukee Airport again soon.