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Reviews of Astor Hotel

2.5 out of 5
Astor Hotel
924 E Juneau Ave, Milwaukee, WI

Reviews

7.0

Good

Rating 10 - Excellent. 206 out of 999 reviews" "
Rating 8 - Good. 337 out of 999 reviews" "
Rating 6 - Okay. 237 out of 999 reviews" "
Rating 4 - Poor. 142 out of 999 reviews" "
Rating 2 - Terrible. 77 out of 999 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay - need to be able to turn heat down, but all-in-all a great place to stay.
Stayed 1 night in Dec 2020
Response from Front Office Manager on 21 Dec 2020
I appreciate your comments and would like to thank you for taking the time to review our hotel. Your feedback is important to us.

10/10 Excellent

Anthony

Stayed 2 nights in Nov 2020
Response from Front Office Manager on 21 Dec 2020
Good afternoon, I appreciate your comments and would like to thank you for taking the time to review our hotel.

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Nov 2020
Response from Front Office Manager on 22 Nov 2020
Good afternoon, I appreciate your comments and would like to thank you for taking the time to review our hotel.

2/10 Terrible

michael

Disliked: Staff & service
Catch a cab!
I get there and there is absolutely not one parking space available... so I couldn’t stay, and lost my money for the room! No one answered the phone when I called to inquire about the parking situation either!
Stayed 1 night in Nov 2020
Response from Bernard G.M. on 12 Nov 2020
I apologize for the inconvenience. I would love to touch base with in regards to this matter.

10/10 Excellent

Cameo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Bernard G.M. on 12 Nov 2020
Thank you for your response.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020
Response from Bernard G.M. on 2 Nov 2020
Thank you for your response.

8/10 Good

Diane, Ogdensburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the old fashioned wood work of the estaablishment
Stayed 1 night in Oct 2020
Response from Front Office Manager on 26 Oct 2020
Thank you for taking the time to leave a review. We appreciate your comments.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic building, very clean.
Stayed 1 night in Oct 2020
Response from Front Office Manager on 26 Oct 2020
Good afternoon, I appreciate your comments and would like to thank you for taking the time to review our hotel.

8/10 Good

YOLANDA

Not worth the price but OK
This was an older building and times have changed. Some of it was highly nostalgic, some just plain outdated. The life noises of residents of the hotel give the atmosphere a little something different that is not different from other stays. The bed and bedding was cozy and clean, as well as the carpets and surfaces. Not many channels on the TV- only local. It is autumn, and there is no independent thermostat so I was very glad i read other reviews and brought a space heater along. The hotel is in a busy area so parking is a challenge. There is a lot on the grounds but lodgers are required to pay AN ADDITIONAL $10.00 just to park on it. Takes the value away for the stay. Was trying to concentrate on the positive but this broke the camel's back. Won't go again....
Stayed 1 night in Oct 2020
Response from Front Office Manager on 25 Oct 2020
Thank you for your review. I'm sorry to hear that you were dissatisfied with your stay, but I really appreciate you bringing this issue to my attention. We are working hard to improve that experience of the guest. so your feedback is important to us.

2/10 Terrible

Mariel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Awful. There we couldn't sleep since at 2 in the morning there were yelling and people fighting for more than an hour. No one did anything. The service attendance really poor. I wanted to check out the person was smoking and didnt even receive my keys.
Stayed 1 night in Oct 2020
Response from Bernard E. on 19 Oct 2020
Thank you for response. I am sorry that we don't not meet your exceptions during stay. I will be reviewing this with my staff.

8/10 Good

Damon

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2020
Response from Bernard E. on 19 Oct 2020
Thank you for response.

2/10 Terrible

VeryUnhappy...., USA

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities
This place has got to be one of the worst hotels I've ever stayed in. 😠
Stayed 1 night in Oct 2020
Response from Front Office Manager on 12 Oct 2020
I appreciate your comments and would like to thank you for taking the time to review our hotel We are working hard to improve that experience of the guest. so your feedback is important to us. Thank you again

2/10 Terrible

DH, Milwaukee

Business traveller
Disliked: Property conditions & facilities
There was no heat in my wing of the building so I pretty much was left to freeze in my room. They provided a broken iron as well.
Stayed 1 night in Oct 2020
Response from Front Office Manager on 9 Oct 2020
Thank you for your review. I'm sorry to hear that you were dissatisfied with your stay, but I really appreciate you bringing this issue to my attention. We are working hard to improve that experience of the guest. so your feedback is important to us.

2/10 Terrible

dyonyca

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel should not even be open. I booked here on a business trip and not only was the hotel old(the key was actually a key) it was freezing. They gave us a heater that was broken and didn’t stand up.
The broken heater they gave us
Stayed 1 night in Oct 2020
Response from Front Office Manager on 6 Oct 2020
Thank you for your review. I'm sorry to hear that you were dissatisfied with your stay, but I really appreciate you bringing this issue to my attention. We are working hard to improve that experience of the guest. so your feedback is important to us.

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay some minor discomforts
Good overall. Pillows weren’t very comfortable. Stayed in early October so the window AC units were in the windows and the draft around it made the room really cold.
Stayed 2 nights in Oct 2020
Response from Bernard G.M. on 5 Oct 2020
Thank you for your response about your stay. I will look into the pillow issue to resolve that.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2020
Response from Bernard G.M. on 28 Sept 2020
Thank you for your response.

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020
Response from Bernard E. G.M. on 21 Sept 2020
Thank you for your response.

10/10 Excellent

Paloma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vintage! Comfortable but nothing fancy
If you appreciate vintage buildings and accommodations this hotel is for you. Nothing fancy about it but comfortable and clean. The room has an awkward set up but so much storage and drawers. Location is great for downtown activities and free parking is great. Customer service was excellent especially since I had a problem with my room key (they give you an actual key not a key card or anything) they were very prompt and friendly to get it resolved.
Stayed 1 night in Sep 2020
Response from Bernard G.M. on 16 Sept 2020
Thank you for your response, we are glad you enjoyed your stay with us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location. Friendly and accommodating staff. Secure parking. Business office. Hotel is taking COVID precautions.
Stayed 5 nights in Sep 2020
Response from Bernard E. on 16 Sept 2020
I thank you for your response, and we are glad you enjoyed your stay.

4/10 Poor

Kathryn, San Francisco

Liked: Staff & service
Disliked: Amenities
Great location. Staff fantastic. No cable - last time here had it. Did not think to check. Inconsistent housekeeping services. Did not show up one day.
Stayed 4 nights in Sep 2020
Response from Bernard E. on 14 Sept 2020
I am sorry we did not meet your expectations during your stay. We do continue to improve on our services.

4/10 Poor

Carlos

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid this hotel
I had booked a last minute hotel while Visiting the family. The whole experience was in regards of the hotel was bad. Elevator wasn’t working, there were bugs in the carpet, it looked like a crime Scene just happened. A window AC unit? Shower wasn’t working and there was a puddle in the tub.
Stayed 2 nights in Sep 2020
Response from Front Office Manager on 11 Sept 2020
Good afternoon, I appreciate your comments and would like to thank you for taking the time to review our hotel. I am sorry that you were unhappy with the amenities that we offer. We are working hard to improve that experience of the guest. so your feedback is important to us. Thank you again

8/10 Good

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Bernard G.M. on 9 Sept 2020
Thank you for your response.

6/10 Okay

Catherine

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
okay, but we learned a lot
The good: The staff was very friendly, professional, and helpful. We did complain about smoking after the second night and after waking up congested from the dirty air. The staff offered to upgrade our room right away. We were already unpacked and set up in the room, so we declined. We asked for more pillows and they sent them right away. Great location and felt safe. Close to downtown. Good nightly rates. The bad: Our hallway smelled like smoke. Our room smelled like smoke covered in cleaning products. We found an old pizza box under our bed. The water takes 5 mins to run before it’s hot. The pillows were hard and skinny, flat. There was a mattress cover under the sheets that was bunched you and uncomfortable to lay on. The curtains that block the sunlight also cover the AC unit. It took some maneuvering to keep the curtains closed but not cover the AC. Overall: It took some work to get comfy here. Hindsight: we should’ve asked for a new room right away. We learned our lesson.
Stayed 2 nights in Sep 2020
Response from Bernard G.M. on 9 Sept 2020
Thank you for your response. I reviewing this with the staff and using as a training tool. We want all our guests to enjoy their stay. I do apologize for not meeting our expectations during your stay.

4/10 Poor

Givonni

Liked: Staff & service
Disliked: Property conditions & facilities
Outdated!
Stayed 1 night in Sep 2020
Response from Bernard G.M. on 9 Sept 2020
I do thank you for your response.

6/10 Okay

Toni

Stayed 2 nights in Sep 2020
Response from Bernard G.M. on 9 Sept 2020
Thank you for your response.

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020
Response from Bernard E. on 7 Sept 2020
Thank you response.

8/10 Good

John, New York

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
A classy, slightly faded hotel, delightful to be in. Does not have a central air system (just window units), which is great during a pandemic.
Stayed 2 nights in Aug 2020
Response from Bernard E. on 24 Aug 2020
Thank you for your response. We do hope to see you again.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
The building is outdated everything was old and the ac is the building does not work
Stayed 2 nights in Aug 2020
Response from Front Office Manager on 18 Aug 2020
Thank you for your review. I'm sorry to hear that you were dissatisfied with your stay, but I really appreciate you bringing this issue to my attention. We are working hard to improve that experience of the guest. so your feedback is important to us.

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2020
Response from Bernard E. G.M. on 17 Aug 2020
Thank you for your response.

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Front Office Manager on 16 Aug 2020
Good afternoon, I appreciate your comments and would like to thank you for taking the time to review our hotel.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities
Bathroom in the First room was dirty. No cable tv or bottled water as listed in your ad. Room Air conditioning unit sounds like a jet airplane
Stayed 1 night in Jul 2020
Response from Bernard GM on 31 Jul 2020
We are sorry we did not meet your expectations. We do work hard to make sure all of the guests are comfortable.

8/10 Good

Verified traveller

Stayed 3 nights in Jul 2020
Response from Bernard G.M. on 29 Jul 2020
Thank you for your response.

8/10 Good

Jane, Berkeley

Business traveller
Liked: Cleanliness, staff & service, amenities
The Astor is truly historic. The lobby is old-school, almost Belle Epoch. The staff was very helpful too. And the price was definitely right.
Stayed 3 nights in Jul 2020
Response from Bernard G.M. on 27 Jul 2020
Thank you for your response, we hope to see you on your next visit to Milwaukee.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was well kept and comfortable. Staff friendly and helpful.
Stayed 1 night in Jul 2020
Response from Bernard G.M. on 6 Jul 2020
Thank you for your response we appreciate your business.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2020
Response from Bernard G.M. on 23 Jun 2020
Thank you for your response.

10/10 Excellent

Lori

Liked: Cleanliness, property conditions & facilities, room comfort
Vintage
Feels like a Wes Anderson Movie
Stayed 1 night in Jun 2020
Response from Bernard E. G.M. on 23 Jun 2020
Thank you for your response.

2/10 Terrible

Antionette

Stayed 1 night in May 2020
Response from Bernard E. on 2 Jul 2020
Were are sorry we did not meet your standards during your stay.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Front Office Manager on 15 Jun 2020
Good afternoon, I appreciate your comments and would like to thank you for taking the time to review our hotel. Your feedback is important to us. Thank you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2020
Response from Front office manager on 25 May 2020
I appreciate your comments and would like to thank you for taking the time to review our hotel. your feedback is important to us. Thank you again

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Amenities
It is a historic property that is elegant, old world environment which I like. However, in my room there was peeling paint, needed a fresh coat of paint, rug needs replacing and bathroom tile needed deep cleaning.
Stayed 2 nights in Mar 2020
Response from Front Office Manager on 20 Mar 2020
Thank you for your review. I'm sorry to hear that you were dissatisfied with your stay, but I really appreciate you bringing this issue to my attention. We are working hard to improve that experience of the guest. so your feedback is important to us.

8/10 Good

Bobby, Denver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had no idea it was primarily a residential establishment and a somewhat dowdy one at that, including the residents. Both are showing their age if you know what I mean. Elevators very slow as well. Great location though and friendly, helpful staff.
Stayed 1 night in Mar 2020
Response from Front Desk Manager on 18 Mar 2020
I appreciate your comments and would like to thank you for taking the time to review our hotel. Your feedback is important to us. Thank you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Front Desk Manager on 18 Mar 2020
I appreciate your comments and would like to thank you for taking the time to review our hotel. Your feedback is important to us. Thank you again

8/10 Good

Ashlyn

Travelled with family
Liked: Staff & service
Room was nice but no mini fridge no air conditioning so we had to ask for a fan. Glad it wasn’t summer. Rooms need updating since you’re paying a premium
Stayed 1 night in Mar 2020
Response from Front Office Manager on 9 Mar 2020
I appreciate your comments and would like to thank you for taking the time to review our hotel. I am sorry that you were unhappy with the amenities that we offer. We are working hard to improve that experience of the guest. so your feedback is important to us. Thank you again

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2020
Response from Front Office Manager on 9 Mar 2020
Thank you for your review

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the grand features The elevator didn’t work
Stayed 1 night in Mar 2020
Response from Front Office Manager on 9 Mar 2020
I appreciate your comments and would like to thank you for taking the time to review our hotel. Your feedback is important to us. Thank you again

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, character and personnel. Orbitz sucks, however.
Stayed 1 night in Feb 2020
Response from Stacey- Front Desk Manager on 3 Mar 2020
I appreciate your comments and would like to thank you for taking the time to review our hotel. Your feedback is important to us. Thank you again

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
I loved the old school look. The Chechen was easy and everyone was helpful and friendly
Stayed 1 night in Feb 2020
Response from Front Desk Manager on 3 Mar 2020
I appreciate your comments and would like to thank you for taking the time to review our hotel. Your feedback is important to us. Thank you again

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Front Office Manager on 1 Mar 2020
I appreciate your comments and would like to thank you for taking the time to review our hotel. Your feedback is important to us. Thank you again

10/10 Excellent

TM, Madison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The history and beauty of all the old original items/fixtures in hotel
Stayed 1 night in Feb 2020
Response from Front Office Manager on 1 Mar 2020
I appreciate your comments and would like to thank you for taking the time to review our hotel. Your feedback is important to us. Thank you again

4/10 Poor

Brian, Milwaukee

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Windows had insulating film up, hallways were bleak like a dorm room, no sound insulation could hear into hall, given full size bedroom rather than queen, café that they used to be famous for has been gone for two years, noisy radiant heating, elevators went out while here. Positives: lots of hot water and good water pressure, bed was Sufficiently comfortable.
Stayed 1 night in Feb 2020
Response from Front Office Manager on 1 Mar 2020
I appreciate your comments and would like to thank you for taking the time to review our hotel. I am sorry that you were unhappy with the amenities that we offer. We are working hard to improve that experience of the guest. so your feedback is important to us. Thank you again