- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The receptionist well one of the was very condescending and really quite rude, she was not prepared to listen, even when I said I had stayed twice before and the rooms were far better. The room itself was very small and 3/4 flights of stairs. The heating didn’t work and she offered a heater, the room itself had a very funny small. She asked if I liked the room and that started it off, she said if I had booked direct with them it would have been different and was also unprepared to listen. So I went and packed and checked when she saw me at check out she was not even look my way, sadly she was a very rude women and I caught her in the wrong mood. Hey ho I had another room booked on the 10th December, which I have now cancelled, I would have been staying on a regular basis, not now. The Doubletree Hilton is now for me.