Outdoor pool, pool loungers

Reviews of Best Western Milton Inn

2.5 out of 5
Best Western Milton Inn
8936 Highway 87 S, Milton, FL

Reviews

8.2

Very good

Rating 10 - Excellent. 359 out of 821 reviews" "
Rating 8 - Good. 275 out of 821 reviews" "
Rating 6 - Okay. 98 out of 821 reviews" "
Rating 4 - Poor. 47 out of 821 reviews" "
Rating 2 - Terrible. 42 out of 821 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Pamela

Travelled with group
Liked: Property conditions & facilities
It very old but clean and quiet. Not any walkable options eating, limited choices in Milton.
Stayed 1 night in Mar 2024
Response from Manager on 13 Mar 2024
Hello Pamela, We appreciate your feedback on our hotel's cleanliness and quiet ambiance. While we take pride in our peaceful environment, we understand the importance of dining options for our guests. Your comments will be shared with our team for future improvements. Thank you for staying with us in Milton.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 3 Mar 2024
Hello Kathleen,We are delighted to hear that you had an excellent stay with us! If you have any further comments or suggestions, please do not hesitate to contact us directly. We hope to welcome you back soon!

4/10 Poor

Kathleen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The check in hostess was very friendly However the room was musty smelling and damp making our stay uncomfortable Expedia transfer my reservation from holliday inn express to best western the room was damp and musty. And I will not use expedia again. Also they tried to have me book for 5 days instead 1
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Hello Kathleen, We appreciate your kind words about our check-in hostess. Your feedback regarding the room's smell has been duly noted for future improvements. For any reservation concerns or issues with third-party bookings, we recommend contacting management for further assistance and clarification in the future.

8/10 Good

Bennie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Hello Bennie, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

6/10 Okay

Danny

Travelled with family
Liked: Staff & service
Disliked: Amenities
Room had a dog smell
Stayed 2 nights in Feb 2024
Response from Manager on 14 Feb 2024
Hello Danny,Thank you for your feedback regarding the smell in your room. We apologize for any inconvenience this may have caused you during your stay. Our housekeeping team will look into this matter to ensure it does not happen again. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean rom. Great breakfast.
Stayed 2 nights in Feb 2024
Response from Manager on 10 Feb 2024
Hello Will,Thank you for sharing your positive feedback regarding our comfortable and clean rooms as well as our great breakfast. We appreciate your kind words and hope to welcome you back in the future for another pleasant stay.

10/10 Excellent

Joel

Business traveller, Travelled with partner
Liked: Amenities
Newly renovated!
Stayed 1 night in Feb 2024
Response from Manager on 6 Feb 2024
Hello Joel,Thank you for sharing your feedback about our newly renovated hotel. We appreciate your comments and are glad you noticed the updates we've made. We continuously strive to provide a comfortable and enjoyable stay for our guests. If there's anything else we can assist you with, please don't hesitate to reach out to our management team. We hope to welcome you back in the future.

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
At first I had a room with king size bed. It was perfect for just me. However, there’s a door for an adjoining room. I could hear everything next door….which meant they could hear me especially on the phone. Not good. The doors to the rooms are heavy and slam to shut. So everyone coming and going can be heard in the hallway. There’s little to no sound proofing. Since all king size rooms have an adjoining door, I was moved to a room with two full size beds.
Stayed 5 nights in Jan 2024
Response from Manager on 31 Jan 2024
Hello Alicia, Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the noise from the adjoining room and the hallway. Our team understands the importance of a quiet and relaxing stay, and we will take your comments into consideration for future improvements. If you have any further concerns, please don't hesitate to reach out to our management team directly.

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location just off the 10 highway, no dining nearby. All the staff were exceptional. Breakfast is great. Rooms are average, but comfy. I would staybhere again and recommend to friends.
Response from Manager on 28 Jan 2024
Hello Jill,Thank you for choosing our hotel and leaving us a review! We're thrilled to hear that you enjoyed our convenient location, exceptional staff, and great breakfast. We appreciate your recommendation and look forward to welcoming you back in the future.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Great Staff
Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Hello Dennis,We are delighted to hear that you had a positive experience with our staff. Thank you for acknowledging their hard work and dedication. We strive to provide exceptional service to all our guests and we appreciate your kind words. If you have any future travel plans, we would be honored to have you as our guest again.

4/10 Poor

Gabriela

Stayed 5 nights in Jan 2024
Response from Manager on 8 Feb 2024
Hello Gabriela, We're sorry to hear that your experience at our hotel did not meet your expectations. We value your feedback and encourage you to reach out to us directly with any specific concerns or issues you may have had during your stay. We appreciate the opportunity to address and resolve any problems you encountered.

10/10 Excellent

charlie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the interstate and away from city congestion. Friendly and efficient staff.
Stayed 1 night in Jan 2024
Response from Manager on 13 Jan 2024
Hello charlie,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly services, and to know the clean accommodations and convenient location also worked well for you. We are thrilled your experience was so pleasant and we hope to serve you again the next time your travel plans bring you back to the area.

6/10 Okay

Amy

Very close and easy access to interstate 10. Room had a musty-foul odor the entire stay. The noise level was irritating, could hear the neighbors talking, and all the room doors slam LOUDLY. Only given a half of a roll of toilet paper for a 3 night stay, had to ask for more and was told “we only have one roll left”. Would only stay there again as a last resort.
Stayed 3 nights in Jan 2024
Response from Manager on 10 Jan 2024
Hello Amy, Thank you for sharing your feedback regarding your recent stay with us. We apologize for any inconvenience you may have experienced. We appreciate your comments about the noise level and the odor in your room. We will forward your concerns to our housekeeping and maintenance team for further review. We strive to improve our guests' experience and your feedback will help us in this process. We hope to have the opportunity to welcome you back in the future and provide a better stay.

2/10 Terrible

David

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Manager on 28 Dec 2023
Hello David, We apologize for any inconvenience you may have experienced during your stay. Please reach out to us directly so that we can address any concerns you may have had. We value your feedback and want to ensure a memorable experience for all our guests.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 7 Dec 2023
Hello Stephen,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and are glad to hear that you had a great experience with us. Please don't hesitate to reach out to us if you have any feedback or suggestions. We look forward to welcoming you back in the future.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful stay and I would definitely come back!
Stayed 2 nights in Nov 2023
Response from Manager on 7 Dec 2023
Hello Kevin,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience. We look forward to welcoming you back in the future for another enjoyable visit.

2/10 Terrible

Tarina

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Accused of smoking in room which didn't happen. As well as missing a top sheet which can't fit any bed in my house😡😡
Stayed 3 nights in Nov 2023
Response from Manager on 30 Nov 2023
Hello Tarina, Thank you for bringing this to our attention. We take guest feedback seriously, and we apologize for any inconvenience caused during your stay. Our hotel has strict no-smoking policies, and we rely on reports from multiple sources before addressing such issues. Regarding the missing top sheet, we apologize for any confusion caused. We appreciate your feedback and will share it with our team for improved future stays.

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was, still is undoubtedly, very clean and well maintained. It is seconds from the I-10 E/W interchange and as of my stay, 11/16 - 11/20, it was the best price with ALL the amenities one needs. Check in was a snap as was check out and the desk clerks were very friendly. I have no thing negative to report.
Stayed 4 nights in Nov 2023
Response from Manager on 26 Nov 2023
Hello Thomas,Thank you for choosing our hotel for your recent stay. We appreciate your kind words about our cleanliness, maintenance, amenities, and friendly desk clerks. We strive to provide a hassle-free check-in and check-out experience for our guests. Should you have any future concerns or inquiries, please feel free to reach out to our management team.

8/10 Good

Joy

Stayed 2 nights in Nov 2023
Response from Manager on 10 Dec 2023
Hello Joy,Thank you for choosing our hotel for your stay. We're glad to hear that you had a positive experience. If there's anything else we can do to further improve your next visit, please don't hesitate to reach out to us directly. We hope to welcome you back in the near future.

4/10 Poor

TERRY

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 19 Nov 2023
Hello TERRY,Thank you for taking the time to review our hotel. We appreciate your feedback and are glad to hear that you had an overall positive experience. If there is anything specific that you would like to discuss further, please feel free to reach out to our management team directly. We value your patronage and look forward to welcoming you back in the future.

10/10 Excellent

kirk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Manager on 17 Nov 2023
Hello kirk,Thank you for your positive review! We are thrilled to hear that you enjoyed your stay at our hotel. It is always our goal to provide excellent service and a comfortable experience for our guests. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Steiner

Liked: Cleanliness, staff & service, property conditions & facilities
I stay here everytime I'm in the Pensacola area. Great hotel.
Stayed 5 nights in Nov 2023
Response from Manager on 14 Nov 2023
Hello Steiner,Thank you for your loyalty and for choosing our hotel during your visits to Pensacola. We're delighted to hear that you have consistently enjoyed your stays with us. We appreciate your positive feedback and look forward to welcoming you back on your next trip to the area.

10/10 Excellent

Kay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Oct 2023
Response from Manager on 31 Oct 2023
Hello Kay,After reading your review, we apologize for any inconvenience you may have experienced during your stay. We strive to provide a comfortable and enjoyable stay for all our guests, and we take your feedback seriously. Our team is committed to addressing the issues you mentioned to improve our services. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future for a more pleasant experience.

8/10 Good

Melissa

Stayed 1 night in Oct 2023
Response from Manager on 9 Nov 2023
Hello Melissa,Thank you for sharing this rating, and we welcome you to visit us again anytime!

10/10 Excellent

Joseph

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Best room for the price in the area.
Stayed 1 night in Sep 2023
Response from Manager on 18 Oct 2023
Hi Joseph,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.

10/10 Excellent

Gary

Receptionist was very good. Note: this is an older hotel that has been recently “refreshed” and done well. Facility was fresh. My room was clean and neat. Breakfast was good. All in all I give it a an A
Stayed 1 night in Oct 2023
Response from Manager on 11 Oct 2023
Hello Gary ,Thank you so much for your kind comments and review regarding our high standards of cleanliness and hospitality. We're so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

4/10 Poor

Jeffrey

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Manager on 11 Oct 2023
Hello Jeffrey,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excellent

Haydee

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 21 Sept 2023
Hello Haydee,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Good

April

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on 20 Sept 2023
Hello April,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Eddie Evans

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Just what we needed. Maybe a couple more towels but that’s on us to ask. Thanks again!
Stayed 2 nights in Sep 2023
Response from Manager on 19 Sept 2023
Hi Eddie,Thank you so much for your feedback! We will be sure to share this with our Team and look forward to welcoming you back.

2/10 Terrible

Allison

Disliked: Property conditions & facilities
Front desk person was rude
Stayed 2 nights in Sep 2023
Response from Manager on 17 Sept 2023
Hello Allison,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Gregory

Stayed 1 night in Sep 2023
Response from Manager on 5 Oct 2023
Hello Gregory,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice pool area. Hot breakfast and awesome staff. Will definitely return. Clean rooms.
Stayed 3 nights in Sep 2023
Response from Manager on 14 Sept 2023
Hello Sandra,We appreciate the comments, especially with regards to your opinion of our staff and also our area. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

10/10 Excellent

Frances

Stayed 2 nights in Aug 2023
Response from Manager on 19 Sept 2023
Hello Frances,Thank you so much for the incredible rating. We look forward to your next visit.

10/10 Excellent

Chad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Manager on 19 Aug 2023
Hello Chad,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Vivian

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Manager on 20 Aug 2023
Hello Vivian,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

10/10 Excellent

eugene

Travelled with family
Liked: Cleanliness, staff & service
Clean
Was wonderful stay 3 days very clean and accommodating
Stayed 3 nights in Aug 2023
Response from Manager on 16 Aug 2023
Hello eugene,We appreciate your rating of our hotel and the feedback you have shared pertaining to our hotel. Please do consider us again on your next visit to the area.

10/10 Excellent

Ronnie

I really enjoyed my stay here. The staff was very friendly. The breakfast was good and had a lot of items to pick from, especially the pancakes . I like them better than waffles that most places have. Biscuits and gravy was also good.
Stayed 2 nights in Aug 2023
Response from Manager on 8 Aug 2023
Hello Ronnie,We appreciate your rating of our hotel and the feedback you have shared pertaining to our staff and comments about our breakfast. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

10/10 Excellent

Carlos

Stayed 2 nights in Jul 2023
Response from Manager on 9 Aug 2023
Hello Carlos,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

8/10 Good

Salvatore

Stayed 4 nights in Jul 2023
Response from Manager on 5 Aug 2023
Hello Salvatore,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
We liked our bed, pillows. We really appreciated the staff. Candice got our room cleaned ahead of schedule and asked if she could help in any other way. Julie gave us extra assistance at the front desk. I saw Victoria give patient instructions to an elderly guest in the dining area.. The only downside was the strong smell of deodorizer in our room. We would recommend this hotel for all the good qualities.
Stayed 3 nights in Jul 2023
Response from Manager on 11 Jul 2023
Hello Robin, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

SHARON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
W had a great stay
Stayed 2 nights in Jul 2023
Response from Manager on 11 Jul 2023
Hi Sharon,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.

4/10 Poor

Travis

Disliked: Cleanliness
The shower was dirty. The room smelled like a moldy towel. The breakfast was good and the staff was friendly.
Stayed 1 night in Jul 2023
Response from Manager on 9 Jul 2023
Hello Travis, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Haven't stayed in a Best Western for many years. This changed my view. The breakfast was excellent. (Put the Hampton to shame.) Staff was friendly and on task.
Stayed 1 night in Jun 2023
Response from Manager on 5 Jul 2023
Hello Michael,Thank you for your valuable opinion regarding our staff and view. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

10/10 Excellent

marita

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed. Friendly staff. Clean room. Staff was welcoming and accommodating. Quiet and restful sleep
Stayed 1 night in Jun 2023
Response from Manager on 24 Jun 2023
Hi Marita,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us, and we thank you for sharing your experience!

8/10 Good

Teresa

Liked: Cleanliness, staff & service, room comfort
Easy access off I10
Easy check in/out. Staff was friendly and available. Room was comfortable and clean, bed was comfortable. Just some minor cosmetic issues need addressed in the room. Air conditioning worked fabulous thank goodness.
Stayed 3 nights in Jun 2023
Response from Manager on 21 Jun 2023
Hi Teresa,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Manager on 17 Jun 2023
Hello Justin,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 Good

Aleya, Frisco

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's a simple hotel to stay and serves it's purpose wonderfully. I didn't have any issues for 3 days & our stay was nice.
Stayed 3 nights in Jun 2023
Response from Manager on 12 Jun 2023
Hello Aleya,Know that your voice is of tremendous importance to us and we value your comments about our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

8/10 Good

Bill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and well maintained. Staff was very helpful and friendly.
Stayed 7 nights in May 2023
Response from Manager on 3 Jun 2023
Hi Bill,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly services, and the cleanliness of our guest rooms and we are delighted to learn you enjoyed the comfortable accommodations and convenient location. Your positive ratings are great, and we hope to impress you again during your next visit to the area.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is super friendly and responsive. Close to highway but no noise in the room. Pet friendly and quiet
Stayed 4 nights in May 2023
Response from Manager on 2 Jun 2023
Hi Sandra,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a good breakfast service and comfortable accommodations. We are overjoyed to hear that you had a good time with us, and we thank you for sharing your experience!