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Reviews of The Osney Arms Guest House

3 out of 5
The Osney Arms Guest House
45 Botley Road, Oxford, England

Reviews

8.2

Very good

Rating 10 - Excellent. 172 out of 435 reviews" "
Rating 8 - Good. 159 out of 435 reviews" "
Rating 6 - Okay. 56 out of 435 reviews" "
Rating 4 - Poor. 33 out of 435 reviews" "
Rating 2 - Terrible. 15 out of 435 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Denise

Liked: Cleanliness
The sheets and towels supplied were spotless, which is very important, although the public areas were a touch shabby. The help yourself breakfast was very good. Parking was very hit or miss, which could be tricky in a busy and unfamiliar city.
Stayed 1 night in Apr 2024

8/10 Good

Ayuna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was only bathtub not shower in shared bathroom
Stayed 1 night in Apr 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and accommodating.
Stayed 1 night in Mar 2024

10/10 Excellent

Elizabeth

Stayed 1 night in Mar 2024

10/10 Excellent

Iwan

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable
Stayed 1 night in Mar 2024

8/10 Good

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Alice

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and comfortable. Breakfast was simple but had all we needed, although not all guests had a great understanding of food hygiene! The owner was lovely, but the fool with a chainsaw in the garden at 7am on a Saturday was less lovely. Absolutely everything we needed and really clear instructions on what was what!
Stayed 2 nights in Feb 2024

8/10 Good

Clarissa

Travelled with partner
Was okay for a night.
Stayed 1 night in Feb 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

6/10 Okay

Ian

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel stay
Happy with everything, clean and tidy, close to city centre.
Stayed 2 nights in Jan 2024

10/10 Excellent

Cathren

Stayed 1 night in Jan 2024

4/10 Poor

Robert

Travelled with partner
Liked: Staff & service
Ad is misleading, property is unoccupied, self check in and out. Room very cold, no heating until 5pm and off by 9am in morning. Very limited parking. Property owner was new and responsive to issues.
Stayed 2 nights in Dec 2023

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Mario

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Mrs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We weren’t sure what to expect as the reviews were so varied. A chap met us upon arrival, our room wasn’t ready but that was fine as we were early. We managed to park at the front of the house. Our room was spacious, bed very comfortable. A fan was in the room but not needed. Bed linen and towels were nicely laundered, bright white and soft. Tea, coffee, biscuits, kettle in room. We were very happy with our room (no 6) Shower was powerful, clean, modern. Noise could be heard, or hideous, but that is to be expected when staying in a city. Windows weren’t modern but an effort had been made to cut out the noise. A lady was about at breakfast. It wasn’t the most amazing breakfast but it was free and the coffee was a machine with real coffee beams. There is one big table for all guests to sit around, little pots of greasy flowers on a all side tables. My overall impression was they were making a huge effort to make people welcome and make people feel at home. Pound for pound, and how close the hotel was from the centre I think we had a very good price and stay.
Stayed 1 night in Oct 2023

2/10 Terrible

Jill

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting carpet
The room cost £132.00 and the carpet was full of stains, I was pleased I had packed my slippers. The carpet was absolutely disgusting
Stayed 1 night in Oct 2023

10/10 Excellent

Miss Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful upon arrival and at breakfast time. Lovely spacious room and very clean. Great location for a short flat walk into the town centre.
Stayed 1 night in Oct 2023

4/10 Poor

robert

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Daniel

Stayed 1 night in Oct 2023

2/10 Terrible

Neus

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To start with, I didn't receive any check-in instructions. Once I managed to contact the hotel staff, my key was left on the dinning table in a room accessible by anyone, so in the meantime, anyone staying at the hotel could have gotten into the room I was assigned. The room was very dirty and the bed had a blood stain of 5cm of diametre. The window couldn't be closed because both the window and the frame were severely damaged and I felt very unsafe given that the bedroom was on the ground floor. The hotel staff changed me to another room, allowing me to take a key from a wooden box in the dinning room that anyone had access to as well. This new bed had another blood stain of another 5 cm. There were also lots of dead flies and spiders in the window frames. The hotel staff said they would refund me one of the nights, as I didn't want to stay an extra night because of the above, and after doing my claim through expedia they said they won't refund me. Expedia hasn't been very helpful either as they have ignored my claim after submitting all the photos as proof. I would completely avoid this place, they are scammers.
Stayed 2 nights in Sep 2023

8/10 Good

Sian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little property, room very well presented. Breakfast was good only thing I didn’t like was having to sit round one large table with other guests. Walking distance from the centre and beautiful sights of Oxford. Plenty to see, do, place to eat and drink. Parking is an issue but that is just a local area issue not the hotels issue, we were lucky to get a spot later in the evening outside the hotel but only after parking restrictions had ended.
Stayed 1 night in Sep 2023

6/10 Okay

Jayne

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Its a good location for the event I went to . Travel in the area is tough right now with road closures. The room was ok but my tele was broken; the sinks have no plugs. The owner was polite when we spoke by phone. She called me quickly after i reported to the number on the door the next day as i arrived very late. The morning staff could not help as they lady spoke no English. Breakfast is very limited continental but not even a toaster. There was nothing for me day 1 but she did get soya and gluten free bread for day 2. It did have limited oarking but i was able to park there for the 2cdays no problem.
Stayed 2 nights in Sep 2023

2/10 Terrible

Gary

Stayed 1 night in Sep 2023

4/10 Poor

Robin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible service
We could not access the front door because we never received an email with instructions. Checked our junk mail too. Didn’t know there wouldn’t be an on-site host. No answer to our phone calls. If a young man staying here hadn’t let us in we’d still be standing at the front door with all our luggage!
Stayed 1 night in Sep 2023

2/10 Terrible

Samantha

Stayed 1 night in Sep 2023

6/10 Okay

Elizabeth

Liked: Cleanliness, room comfort
Disliked: Staff & service
Self check in not easy
Self check in is not great. The bed was clean and comfortable. Location was good for Oxford centre.
Stayed 1 night in Sep 2023

4/10 Poor

Livia

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Julie

Liked: Cleanliness, room comfort
Clean and comfortable
From the outside, looked a little rough. Inside a different story. Clean, comfortable and warm. Easy check in, check out. Decent breakfast. Good location for visiting Oxford.
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service
Very odd place. Self check in badly managed, parking basically non existent. Old and tired place, cheap for a reason
Stayed 1 night in Aug 2023

6/10 Okay

Ian

Breakfast laid out previous afternoon so bread items already going stale. No toaster and room hot.
Stayed 1 night in Aug 2023

6/10 Okay

Patricia

Travelled with partner
Disliked: Staff & service, amenities
Clearly an ex-pub. Very limited parking and surrounding areas/roads were either Permit Holders Only or a few parking bays in nearby roads which were time limited. i.e. One hour only [and no return] between 08.00 and 18.00 hours Monday to Saturday. We are senior citizens [ages 75 to 87 years] thus movement of luggage from car to property difficult. There were not 4 parking areas but three which were all taken by our 3.30pm arrival. A third car straddled the little space on the frontage of property. These local restrictions over parking were not made clear during the original online booking through Expedia ! Re our accommodation. We were not aware that we had booked a room/bathroom for disabled persons. The bedroom was spacious and fairly well appointed and the bed/bedding very comfortable. As the Room 1 is on the ground floor and faces the main road with just a couple of metres from the public pavement, it needs blinds or a net curtain. We had to draw the thick main curtains mid afternoon in order to change or have some privacy. Also, the large disabled wet room/bathroom lacked facilities..No shelving to place items. A very small single tap hand basin which only delivered warm to hot water. No cold water to clean teeth or fill the kettle. Shower curtain is old, dirty and half adrift from the high rail. No toilet seat cover. Seat/hand rails/ grab handles etc all in black.....most unwelcoming although very clean. However the Continental Breakfast was well presented and adequate.
Stayed 1 night in Aug 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Susanne

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Julie

Travelled with partner
Disliked: Staff & service
Not enough tea bags for 2 people also only 1 towel for showers. Would have liked to talk to a member of staff. No information about the roadworks
Stayed 1 night in Jul 2023

8/10 Good

Chi Pang

Liked: Cleanliness, property conditions & facilities, room comfort
They should provide a toaster for breakfast.
Stayed 2 nights in Jun 2023

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, good communication, comfortable room, decent self-serve breakfast. Ideal overnight stopover if walking the Thames path. No resident staff, decor looking a bit tired in places and a bit of traffic noise but overall perfectly adequate and exactly as described.
Stayed 1 night in Jun 2023

2/10 Terrible

Stella Karenw

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced.
The only good thing about this place is the proximity to Oxford. It is so noisy that even with double glazing on the windows and keeping them closed, the rumble of cars and buses can be heard all night. There were dirty towels left in our room. The room is tiny. There is no staff present so if you need anything--good luck. I stayed one night.
Stayed 1 night in Jun 2023

8/10 Good

Amy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Carrying a huge backpack (The Beast), I really wanted a place close to the train station. This place fit the bill and was easy to find, clean and quiet. The only downside (to me - others might see it as a plus), is that there was no human interaction. You check yourself in and out, forage in the dining room for your breakfast, etc. Completely anonymous. Like I said, some might think that’s perfect. Pleasant walk along the river and great access to town.
Stayed 1 night in Jun 2023

8/10 Good

Denis

Business traveller
Liked: Cleanliness, property conditions & facilities
Self check in is not great after a long trip and was not expected. It was probably an oversight on my part.
Stayed 1 night in Jun 2023

10/10 Excellent

Janet

Travelled with partner
Liked: Staff & service, property conditions & facilities
Very nice bed and bedding, peaceful and pleasant room and building.
Stayed 2 nights in Jun 2023

8/10 Good

Esther

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
B&B not manned but excellent room
Room was clean and spacious. Location is excellent. We had trouble getting in as the B&B is not manned. It took three attempts to get through to someone who had the pin code as i did not receive anything via email. It's quite strange to stay in a place and nos see or speak to the landlord.
Stayed 2 nights in Jun 2023

10/10 Excellent

Gordon

Stayed 1 night in May 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Clean and fine for a stopover
The hotel was clean and beds were comfy. However our room was very snug and scruffy. There is very limited parking so we had to pay for parking elsewhere. Set in a nice, quiet residential area.
Stayed 1 night in May 2023

10/10 Excellent

Ashleigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Fiona

Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023