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It started out poor. Either the hotel or Expedia screwed up an upgrade we were offered for a slight price increase. I didn’t bother with blame, no use.
Hotel gave me a nice price reduction without even asking for it.
Hotel breakfast is kind of a joke. Skip it.
Robert
Stayed 2 nights in Mar 2024
Response from Saly on 27 Mar 2024
Thanks for staying with us. We appreciate your feedback!
6/10 Okay
Jennifer
Travelled with family
24 Mar 2024
Liked: Cleanliness, staff & service
Property is clean, but dated. Our bathroom had items for showering (shampoo, conditioner, shower gel), but no body lotion.
Jennifer
Stayed 1 night in Mar 2024
Response from Saly on 25 Mar 2024
Thanks for staying with us. We appreciate your feedback!
Pubic hair and blood in bathroom and bed disgusting
Christopher
Response from Saly on 19 Mar 2024
Thank you for taking the time to share your feedback regarding your experience with Sonesta Select Boston Milford. Your comments are important to us, as they provide us an opportunity to better serve you. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Select Boston Milford. I'll make sure to address the issues to the right department. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.
The pool was great , the beds were comfy and the breakfast staff was very friendly!!
Kelsey
Stayed 1 night in Mar 2024
Response from Saly on 5 Mar 2024
Thank you so much for your kind feedback, we are looking forward to seeing you again!
6/10 Okay
Gladys
Travelled with family
3 Mar 2024
Liked: Cleanliness, staff & service
Room was clean and beds were comfortable. Rugs were dirty. They will charge for parking. Continental breakfast was subpart
Gladys
Stayed 2 nights in Mar 2024
Response from Saly on 5 Mar 2024
Hi there. We are really so sorry that you weren't satisfied with the parking charge. It's posted in our website that there is 5 parking charge but, in the meantime, we are forwarding your feedback about the parking charge to our corporate office, thank you for staying with us. and we really appreciate your feedback.
Only complaint I had was there was racial music being played by the pool by it seemed adults who were drinking out of red solo cups my guess alcohol my daughter is 9 I didn’t want her around that so we chose to pack up and go to our room
Kevin
Stayed 1 night in Feb 2024
Response from Saly on 1 Mar 2024
Thank you for taking the time to share your feedback regarding your experience with Sonesta Select Boston Milford. Your comments are very important to us, as they provide us an opportunity to better serve you. Thanks again and we are looking forward to seeing you again!
Hi there. We are really so sorry that you weren't satisfied with the parking charge. It's posted in our website that there is 5 parking charge but, in the meantime, we are forwarding your feedback about the parking charge to our corporate office, thank you for staying with us. and we really appreciate your feedback.
Staff seemed bothered to do their job. Check in agent was the only nice interaction during my stay while her co worker insulated her!
Dalila
Stayed 2 nights in Feb 2024
Response from Saly on 22 Feb 2024
Hi there, thank you for providing this feedback. I'm really so sorry that we were not able to meet your expectations regarding your low satisfaction with Sonesta Select Boston Milford. And thank you so much for your kind words it was my pleasure to check you in that day, I'm going to address the issus to the right department to make sure all our guests are happy with their stays. WE are looking forward to seeing again in the future.
4/10 Poor
James
9 Feb 2024
Required 100 deposit that "will" be credited back in a few days. This should be upfront on listing.
There are ants in the pool area all over the floor like hundred’s of them and the hot tub is out of order they never said that it was broken and the room has a broken bead and dirty walls not happy I’ve been here before and it was soo good I don’t know what happened this time around
Juan
Stayed 1 night in Jan 2024
Response from Saly on 30 Jan 2024
Hi ThereThank you for providing this feedback. I'm really so sorry that we were not able to meet your expectations regarding your low satisfaction with Sonesta Select Boston Milford. We are working with the engineering and housekeeping teams to keep the hotel well maintain as you always seen, thank you so much for let us know about the problems, I'm going to address the issus to the right department to make sure all our guests are happy with their stays. WE are looking forward to seeing again in the future.
10/10 Excellent
matt
22 Jan 2024
matt
Stayed 1 night in Jan 2024
Response from Saly on 14 Feb 2024
Thank you for your feedback. We hope to see you again very soon!
Thank you for your feedback. We hope to see you again very soon!
8/10 Good
Verified traveller
Travelled with family
28 Dec 2023
Disliked: Staff & service
Overall ok, but continental breakfast staff available one day( out sick 10 days), room cleaning not available some days ( not holiday) and wanted to charge for parking because we booked via 3 rd party.
Jacob at front desk was very helpful and friendly.
Verified traveller
Stayed 12 nights in Dec 2023
Response from Rometo on 29 Dec 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta Select Boston Milford. Your comments are important to us, as they provide us an opportunity to better serve you.
Sad they put in a 5 dollar parking fee and it just seem unjust with a empty parking lot. They use to have a service bar where the front desk would try to make you a drink, now there only what's in a cooler next to front desk for wine. Breakfast service has been taken away. (so you have to go elsewhere). there 3 other hotels near buy and we have stay at the Holiday Inn and a complementary breakfast buffet. Most likely go there again.
Glenn
Stayed 1 night in Dec 2023
Response from Rometo on 29 Dec 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta Select Boston Milford. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Select Boston Milford. To ensure that I fully understand your experience and how we can better serve you moving forward.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.
8/10 Good
Jose, yonkers
Business traveller
23 Dec 2023
Liked: Staff & service
Good for one night
Jose
Stayed 1 night in Dec 2023
Response from Rometo on 29 Dec 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta Select Boston Milford. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Select Boston Milford. To ensure that I fully understand your experience and how we can better serve you moving forward.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.
Clean and updated…comfortable and clean, claimed to have restaurant and bar, not really… have a restaurant for only breakfast and the bar is in a cooler.
Steve
Stayed 1 night in Dec 2023
Response from Rometo on 29 Dec 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta Select Boston Milford. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Select Boston Milford. To ensure that I fully understand your experience and how we can better serve you moving forward.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.
2/10 Terrible
Heida
18 Dec 2023
Disliked: Cleanliness, staff & service
It was very loud every night i was there. I didn’t sleep. I called the front desk one night after some circus type tune kept playing I. Intervals for 2 hours. Front desk was rude about it and didn’t care to assist. Room was dirty and blood was on the sheets when I pulled the comfortable down. At various times, someone rattled my door knob in the middle of the night both to my front door in the hallway and the connecting door that I thankfully had made sure was locked. It was a terrible stay. There was a dog barking throughout the night and morning for two nights out of my three as if people left a dog unattended all night. Real bummer. Too much money for this experience.
Heida
Stayed 3 nights in Dec 2023
Response from Rometo on 29 Dec 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta Select Boston Milford. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Select Boston Milford. To ensure that I fully understand your experience and how we can better serve you moving forward.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.
2/10 Terrible
James
15 Dec 2023
James
Stayed 5 nights in Nov 2023
Response from Rometo on 29 Dec 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta Select Boston Milford. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Select Boston Milford. To ensure that I fully understand your experience and how we can better serve you moving forward.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon!
We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon! Sincerely,Rometo Briscoe
The property is showing signs of aging. Carpets are wearing, smelly in areas, getting old looking
Kathleen
Stayed 3 nights in Nov 2023
6/10 Okay
Richmond
24 Nov 2023
Richmond
Stayed 1 night in Nov 2023
Response from Rometo on 29 Dec 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta Select Boston Milford. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Select Boston Milford. To ensure that I fully understand your experience and how we can better serve you moving forward.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.
Thank you for taking the time to share your feedback regarding your experience with Sonesta Select Boston Milford. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Select Boston Milford. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two? In the meantime, if you would like to get in touch to discuss this further, you may reach me at my contact information below. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.
10/10 Excellent
Carrie
10 Nov 2023
Carrie
Stayed 2 nights in Nov 2023
Response from Saly on 28 Nov 2023
Thank you for your feedback. We hope to see you again very soon!
This an amazing hotel to stay at. All the staff are amazing here. I would definitely recommend it to anyone to stay here.
Laura
Stayed 3 nights in Oct 2023
Response from Saly on 28 Nov 2023
Thank you for your feedback. We hope to see you again very soon!
4/10 Poor
Gerald
17 Oct 2023
Gerald
Stayed 2 nights in Oct 2023
Response from Rometo on 7 Dec 2023
Thank you for taking the time to share your feedback regarding your experience with Sonesta Select Boston Milford. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Sonesta Select Boston Milford. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect. If possible, could you please provide some available times within the next week or two? In the meantime, if you would like to get in touch to discuss this further, you may reach me at my contact information below. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.
Thank you for providing this feedback and informing us of this issue. We will have our housekeeping team be more diligent when cleaning the bathrooms. We hope you have a good rest of your day.