The man who greeted us seemed to hate his job. Not very friendly. Not rude, just not very welcoming. We reserved a king, nonsmoking room. When we got to the room, there had clearly been daily smokers in there, because as soon as we opened the door, we were slapped in the face by the pungent odor of stale cigarette. Aside from the smell, the room was very clean. We also had just 3 square 12x12 pillows. For a king size bed. When i asked for additional pillows, i was told they didnt have spares. We went and bought one from walmart. The bed was super comfortable. Overal the stay was ok, but could use some customer service work.