Posted 8 Apr 2019
This is not smoke free. You cannot call it smoke free if you still allow smoking at all of the doors and windows. The whole place is filled with cigarette smoke.There is no way to reach reception. The staff is rude, at best. Nothing worked, no wifi, no toilet paper, no AC, got the wrong room key 3 times. None of the amenities that they advertise are actually there. Also, if you pre-pay on Expedia, they will not honor that payment and they charge you regardless. There is nothing around the hotel and it is farther from the city than they advertise.
Comment from Hotel Management
17 Apr 2019 by Your Team of H-Hotels , Hotel Management
Thank you for your honest critic. We are very sorry that you got such a bad experience with our service. We would like to apologize for this misunderstandings and circumstances you had during your stay. Please be assured that we take your review very seriously and share them to our colleagues to improve in our quality of service. We thank you again for sharing your concerns and allowing us the opportunity to ensure that your next visit will be a positive and pleasant one. Greetings from Munich.
Your Team of H-Hotels
Christiane Hoffmann – Online Reputation Manager